I have a love and hate relationship with this certain Taco Bell place. For the cons, the service is slow for NO reason, even when there is no one in here. The ambiance is so off putting and empty. I saw one of the workers doing nothing. For the pros, it's Taco Bell. read more

late night ordering ... I'm not sure a place could possibly be staffed with people who could care less than they do at this restaurant, been here a few times and honestly food is always sloppy and gross, been short changed twice using cash, its roulette odds for a correctly placed and prepared/wrapped order - never again read more

Same Taco Bell food...good enough!! The service is spot on. Kind, polite young folks. My order was exactly as it should've been. All customers after me were treated well as I ate. You should come here! read more

This is the most NASTIEST restaurant i've been too. The bathroom had shit on the walls and piss on the floor it smelled like ash trevino's nunu. My chicken nuggets had a hair in them and my daughter asked if we could keep it as a pet. The service was horrible the workers there are built like ash trevino. Yes i don't recommend read more

Taco Bell - the workers - Fast Food Near Me - Alsip, Illinois

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Staff was rude, forgot a burrito i ordered, and shorted me on hot sauce when i asked for a certain amount - Would rather drive farther to the oak lawn location read more

Raising the review cuz of very nice Darren who steered me right with the steak grilled cheese burrito. He was actually friendly, the food came up hot & fresh, and it was way better than it had any right to me. Maybe I won't wait another 6 months to pop by again. read more

Food is good and the service is better! Tiana was very nice to us while ordering, and we are extremely grateful for good service.

Ordered late night, hoping to get my food hit and fast! I mean that's what fast food is.... just got my food thank god o checked the bag I was missing things in my order. Customer service was good but they def need another person working the back. The lady's where nice and helpful but they def need another person working. The main reason for my review, is that cleanliness is a very important key of keeping everything safe and the employees working at the location. The picture o posted is the entrance door, and it's very dirty.... makes me think about how the cleaning is inside!? If the front door is not clean and it's easy to see. Get them some help please. read more

Taco Bell - the inside of a restaurant - Fast Food Near Me - Alsip, Illinois

I'm not sure why this location has a low rating. I ordered dinner from here tonight via Grubhub after my Harold's order was cancelled. I decided you can't really go wrong with Taco Bell at like 9 pm. I did 2 Doritos Locos Tacos, 2 Doritos Locos Tacos Supreme, and a side of nacho fries with nacho cheese dipping sauce. I'm a big fan of the Doritos Locos Tacos, but the one thing that I was amazed by is the supreme one actually comes with lettuce and tomatoes which makes me feel slightly less guilty about what I'm devouring. Next time, I'll definitely go the supreme route, it's fancier and slightly healthier option of the two. I also ordered both of my supreme tacos without sour cream. I've never been a sour cream kind of girl, and they followed my directions which I can appreciate. The nachos fries are seasoned perfectly. Though the nacho cheese sauce is nothing special, as it reminds of melted velveeta cheese, but it's definitely a necessary condiment to bring out the flavor. I'd recommend this location to anyone in the area craving Taco Bell. I've had a better experience here so far than the other locations in this area. I can't speak for the dine in or drive thru experience, but I'll definitely be back again. read more

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No idea why the rating here is low, maybe it's all really old reviews. I know it's a fast food chain, but the food here is always good and they never skimp like most places seem to do. I'm always treated well here; today someone (the manager?) came out to the dining area just to ask everyone if everything was ok. Unheard of at Taco Bell, but it happened! read more

The lady who took my order was extremely kind, and the food came out in a timely manner. Each time I go back the experience gets better.

I went to this location on Saturday night at approximately 1:15am. Pulled into the drive thru and was told that they had "No Beef". I replied ok that's fine. The manager replied "Do you still want to order?" I replied yes...she said well it's gonna be a wait because I'm trying to fill 2 orders ahead of you. I replied no problem at all. I'll wait. She returns 12 minutes later and say. What would you like.... we don't have any meat. I said you said previously no beef. She replied well now it's no meat!!! This is completely unacceptable. It was 2 cars ahead of me and 4 more behind me I assumed everyone would be turned away. Please re staff this entire location. Every time I visit it's always something. I will be contacting corporate to make them aware of this issue. This is poor customer service & poor management!!! read more

Pre covid this taco bell was way below par. Usually out of stuff. Been going to taco bell for 30 yrs and have never encountered this. They've ran out of cheese, beef, steak. Ghetto run business. Never again. Went there at 1 am. They closed at 2a. After waiting in the drive - thru for 5 mins, an employee explained that they're only taking mobile orders because they're busy. She refused to take my order even though I was physically there a full hour before closing. This place should be shut down. Garbage place. Garbage food. Garbage service. read more

Absolutely pathetic...ordered online and when I went through the drive through was told they were out of Pepsi, large cups, nachos and chalupas...all part of my order. Never making this mistake again...STAY AWAY! read more

This is like the 4th time I come here and something is wrong with the hours. They serve "breakfast" from 7-11am yet I got here at 8:30am and there was one person inside doing absolutely NOTHING. I even tried opening the dining door because they wouldn't respond on the drive thru. Funny enough I called 5 minutes later and they actually picked up. This place NEEDS TO BE SHUT DOWN read more

Taco Bell - Wrong hours, person inside not working. - Fast Food Near Me - Alsip, Illinois

Listen I don't usually write reviews but this is the best Taco Bell ever. I've been going here for like 4 years and it has gradually only gotten better. Every time I go everyone is so friendly and the food is great. Everyone who works there is amazing thank you read more

My husband and I went here after a wedding. They said the system was down. They stated they wouldn't know when they would be back on. Just tried again Sunday night. I had to drive to the window where a woman was sitting there with her back turned tot he window and earphones on. I had to knock on the window. It was 12am. I asked "are you open?" She said "yea, but we don't have food to give" Won't be going back. read more

First time here and I'm very disappointed! Went through the drive-thru and was helped by cashier Mcqueen D. When we got to the window we asked if we could add one item. She shut the window on my husband that was trying to hand her the payment. She came back and rudely said "no add-ons at the window." There were no other customers so I don't understand why we could not purchase another item. Will not be coming back here. read more

A sign of a responsible franchisee/owner/manager is to look at your regular Yelp reviews and it painfully shows that person in charge/owns this Taco Bell didn't care about you as a customer..my issues are stated in my google review of this establishment.it terms of pricing/product availability and quality of products/customer service it lacks in all these areas..hoping franchisee turns it over to a responsible person that will take care of all these areas of neglect. read more

Newer Taco Bell. The food is good given that it's Taco Bell. The service is painfully slow. If you see more than three cars in the drive thru you're looking at a 15 minute wait. read more

I would give this location 0 stars if I could. We come here often and have never had an easy time. Tonight I waited 45 minutes when there were 3 cars ahead of me. I got to the window and when I got my food they were missing items. The woman at the window was so rude about it. My sister tried to eat her quesadilla and the chicken was dark brown and so hard she couldn't bite into it. She ended up throwing it away. Honestly I'd rather drive to 95th than go to this location. Don't even bother read more

Taco Bell - Disgusting hard chicken in the quesadilla. - Fast Food Near Me - Alsip, Illinois

My friends and I came in at midnight for our nightly cravings, and you can't imagine how excited we are to fill our appetites. However, after ordering $30 of food, we got home and noticed that we were missing three items. When we returned, the cashier's first response was "We didn't charge you for those" when it's definitely on the receipt. Then, she openly mentioned how she knew she didn't make one of the items and totally disregarded that another item was ordered and missed. I understand that it's night time, but I think you should fulfill all that's in a customer's food order, especially when they're charged for it. read more

My standard for Taco Bell isn't very high to begin with, but this location is terrible. The service is always terrible and rude. If you go through the drive-thru, you have a less than 50% chance of your order being right. Seriously. Check the bag before you pull away. The lobby has slightly better odds. The quality of the food is about average or just below. Items which are sliced like quesadillas usually look like they were cut by a blind person. I've received a Mexican pizza that was broken and folded in half. There's no way it could have happened inside the closed box. The store itself is still new. Just improve the service. read more

Came through the drive through and there was only one person working the entire restaurant. Took at least 20 minutes to get a couple of tacos. Lady was working the register and cooking the food. Ridiculous and disgusting. Will never go back. read more

Tonight Sept. 15 at 7:51pm I stopped at this taco bell in alsip I ordered a Mexica n pizza and a 5 layer burrito no sour cream large ice tea it came out to $13.17. I got my order drove home(10 min ride). Come to find out that there was sour cream in my burrito. Pissed as I was I drove back to the restaurant went inside. I stood at the counter for 5 min before any help. I showed the receipt and the gentleman who came to help just ordered a replacement burrito and walked away. No I'm sorry, nor any kind of apology I then had to drive back 10min to home. Cold fucking Mexican pizza my dog ate it how hard is it to follow instructions. Going elsewhere now no more.jeffreyhorbach@yahoo.com read more

They got my chicken burrito order wrong. Had to wait almost 20 minutes to get my food from the drive through. Horrible customer service. This is probably the worst taco bell I've ever been to. I would never recommend this to anyone. Do yourselves a favor and never go here. Would rate a 0 if I could. read more

I love Taco Bell but this place should be burned down. My order is wrong every time. Maybe they would get an order right if they didn't rush you and weren't just on their phones in the back. I'm just done with this location. I live a couple blocks away from this location and now I have to drive to the one in Chicago Ridge. Ridiculous! read more

I placed an order on the app at 11:10 and it said this certain Taco Bell closed at 11. I got there at 11:15 and it was closed, all the lights inside were left on including the menu light in the drive thru. Called the restaurant four times and nobody answered. This Taco Bell has given me and my family nothing but issues. In my opinion, they need a whole new staff and management. read more

Brand new Taco Bell, so the place is pretty much still in new condition. For a Taco Bell the dining room is different from most other stores. Wooden tables and chairs, not the usual plastic ones, which is nice. Another nice touch is that they have high tables which have 110 volt and USB outlets at the ends. Friendly employees but they are still a little new at their jobs. Bottom line is the same food you find at other stores. read more

It's hard to rate a chain restaurant based on their food because the idea is to recreate your experience no matter which location you chose. So, barring any anomalies, it comes down to how well the crew run the joint. The guys at this Taco Bell location seem to have a pretty good handle on it. During the lunch rush, the place gets crowded with families and contractors, but quick sweeps of the lobby ensure there's always clean table. During off-peak hours, the place almost seems like a chill coffee shop, something Chicago is sorely lacking. And late at night, when Marines off-duty and drunk clubbers mix, the crew crank out the orders like clockwork. read more

This Taco Bell always disappoints. I have been here 4 times in a row and every time they've told me their "systems are down" or that they've run out of food. I'm convinced they just don't want to work. read more

This Taco Bell is the worst. Heat was broke, no ice in machine. Long waits and food prepped horribly.

I like Taco Bell but I hate this one. Food isn't put together right. Employees are rude and unhelpful. Lines take forever. McDonald's, Burger King and Checkers are down the road. Don't waste you time here. read more

How many times in a roughly two month period can a business have their "system go down" at approximately the same time on each one of those different evenings going through the drive-thru? That's what's happened to me at this Taco Bell. Is there system that sketchy it can't be maintained? Or is it an excuse for under ordering by the store manager for replenishment items needed at the location in order to operate so they use this as an excuse to close early? If you can't take orders because your system is down why are you still open? Why not close early and save the labor dollar in your budget and get a better system that works every day during all of your advertised business hours or cut back on your hours if you can't keep supplies on hand through the entire daily hours of operation or get a better food service company if your store is constantly missing deliveries of needed supplies from them. Maybe your system needs a break at 9 PM and just goes offline on its own? Don't get me started on the employees working the night shift. If there's more than one working in the kitchen area they must all ride to work in one car because that is all I see in the parking lot when I pull in. Whoever the owner is for this store needs to go back to the corporate office and retake the franchisee class of what is expected as an owner of this store. I'll drive to Crestwood going forward. Their tight drive thru is terrible, but I know I won't get told "our system is down" or, "we're out of food". read more

Ordered through the drive through, which I highly do not recommend since they forgot something we ordered. Food seemed to have been kept warm instead of being prepared "fresh". The place wasn't even busy at the time, food should not have been forgotten or soggy. read more

Slow and extremely rude service. Don't come here and expect to exchange pleasantries like "hi" and "thank you". I said hi and her response was "$5.50". After that our exchange was mute without her even saying thank you as she gave me my food, and didn't even ask if I wanted sauce. I imagine this is what a jailhouse cafateria must be like straight down to the surly lunch lady with the jailhouse anchor tattoo on her arm. I won't be back. read more

10-21-20, my 2nd time dining at the Alsip TB location and it was terrible I mistakenly gave them a 2nd chance and it was worse than the 1st. They messed up my drive-thru order and forgot to put 2 tacos in the bag. The steak quesadillas had about two pieces of steak on them and the cinnamon twists had no sugar or cinnamon on them. Will never go back. read more

I can not go to this Taco Bell and have a transaction go smoothly. And the best was watching an employee hide behind the counter instead of taking my drive thru order. read more

The employees are extremely rude, and the food is never right. DO NOT WASTE YOUR TIME OR MONEY GOING TO THIS LOCATION, worst one I have ever been to! So disappointed read more

Went there last night in the drive thru. When I got to the window I noticed the total was different then when I placed it. Mentioned it to her and found out Somehow they gave my order to the car in front of me and then got an attitude with me for her fucking up. Then she hurried up n threw together something I wouldn't even call food jus to get me out of there and it was still missing half my order when we got home. Honestly I'd give one star to every Taco Bell. They are all garbage too me but my experience here was by far the worst so I had to write a review. read more