The food is Taco Bell so don't expect fancy, but it always comes out hot and fresh. The Manager Natalia is awesome. I come in once every other month or so. I'm not a regular, but she says hello by my 1st name and remembers. I only like one tortilla on my 5 layer burrito and she lets her staff know. Floors and Tables are always clean. read more

Manager very disrespectful I came in to buy something had to go to restroom and they treated me like I was homeless. please go somewhere else the workers are rude and young. read more

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Samdra Had amazing customer service, was very helpful. I was appreciative. Five star customer service highly recommend. Outstanding staff read more

late night taco bell craving. went for a luxe box. took the drive thru. it was a good night read more

Taco Bell - luxe - Fast Food Near Me - Bay Point, California

i went thru the drive thru- got home my order wasn't made right , spoke to the manager on the phone, she did not give me her name. this was very disappointing- they could not give me a refund. not recommending this place ever read more

Just left Taco Bell in a good mood ! Melissa is super sweet made my order just how I wanted with no attitude (big order) really appreciate someone who is happy these days ! Anyway give her a raise ! Slamming the food while typing this ! read more

bad experience because the woman at the drive thru hands us a overflowing drink and it spills all over the place and she sees it and doesn't even apologize for it or give us any napkins to clean it up. Really rude this place needs people who can handle working fast. read more

Wow. I know things are getting more expensive but are these guys putting less in a Crunchwrap. We had to pay a $1.79 more for chicken on it and this thing is as flat as a frisbee. People work very hard for their money and the people here act like it doesn't matter. My 1.79 burrito had more food in it than this Crunchwrap this really is robbery. Who cares about how the store looked when this food is that skimpy and terrible if you want to be took advantage of come to this Taco Bell. Tried to call them to inform them and they won't answer there phone. read more

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Stopped by there tonight (07/31/24) at 12:15am to order some midnight snacks after work and I was told through the intercom by a girl saying they were close already. When I googled their store hours, it clearly stated 1am. Either they need to update their Google hours or they need to look into their employees... If I could give 0 stars, I would. read more

Staff are okay but they always seem to forget at least one item from my order. The bathrooms are nasty and the inside weirdly smells like something's rotting. The cinnamon delights are always cold or a little frozen from the middle. Other than that they cook up a mean hard shell taco read more

They were very helpful it was busy let me know to use kiosk fast efficient they were very clean. Natalia the go to with a smile on her face read more

Taco Bell - Cheese and fries Gordita - Fast Food Near Me - Bay Point, California

great services!! really friendly cashiers, every time i come they always do small talk while i wait for my food!! super clean environment and amazing food 10/10 would recommend coming here!!! read more

Came here to order some late night food and wow the customer service was amazing ! Our cashier Melissa "chefs kiss" has to be one of the most professional and amazing cashier's I've had. I had to come write a review ! She deserves a raise honestly ! Definitely will be back to this location (: read more

Having been to this Taco Bell for breakfast countless times and the occasional lunch, they are always excellent! Consistency and quality execution. That definitely deserves 5 stars alone! But, their night crew always serves mediocre food and never provide the amount of sauce packets I request as per my order on the app (unlike the morning crew that does). The night crew's food is inconsistent - my beefy 5 layer burrito can come out in 3 different sizes if I ordered 3 different times. Sloppy as well, not a good look especially considering it's Covid times. Come for the breakfast and lunch, pass the dinner/late night read more

Just went through the drive through Feb 25th 11:55 pm I think her name was Ilyana. But she may have had the worse possible customer service I've ever experienced at a drive through in MY LIFE lol she was just sooooooooooo rude for no reason. Lol maybe she had a bad day but it was really weird. read more

Made the mistake of ordering a chalupa . I had forgotten that it was a leather taco. Too thick to get a good bite , ended up just eating the inards . read more

Facelift. Remodel. New looking. That's basically the good things about this place. It looks fancy. It looks nice. But that's the outside covering up the mess that everything else is about this place. I've been here a couple of times. Not by choice mostly but because this is all that is open or whatever. Inside looks nice too, but the tables aren't cleaned. The bathrooms are nasty with toilet paper all around the floor and toilets aren't flushed. I mostly hit the drive thru. It's almost always busy in this spot. There's always a line just to get one freakin' taco. I don't know if it's the munches or something. So going to the ordering telecom window thingy I catch the menu that holds the usually low-end food; tacos, etc. I order my usual steak quesadilla, and I also ordered the Cinnabon delight. Steak quesadilla: tortilla was hard, cheese wasn't melted enough, the steak wasn't cooked all the way, the meal in entirety didn't have any flavor and wasn't hot, it was more room temperature Cinnabon delights: warm, but hardly sweet. Fast food isn't high end, I get that. But I expect to at least have some flavor and feel a bit full after eating it. What a waste! read more

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My least favorite of the Taco Bells in the area. Really bad location, even worse when its busy around the area. Things here are slightly more expensive than at other locations. They are definitely slower than the Taco Bell on Willow Pass Ct which i favor more. I definitely steer away from this one when im hankering for a Taco Bell fix read more

I like this Taco Bell location, but whenever I pick up food here I kick myself for not just hitting up a more authentic taqueria or nearby taco truck. There are plenty in this area! The drive thru line seems to move pretty quickly and my order's always been right, so aside from the questionable crowd that is sometimes outside, there's really nothing wrong with this TB location. read more

Taco Bell - The best TB hot sauce - Fast Food Near Me - Bay Point, California

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Yesterday was the fourth time this year I ordered chicken in everything and got BOTH CHICKEN AND BEEF?! Tastes like dog food with both. I haven't eaten beef in ten years so when I don't realize it's in my food til partially through I'm extremely sick the next few days. I don't understand why they're not charging me for two meats but still including the beef when I ask for chicken only! It's like it's purposeful and they're mad at me for ordering chicken? Going to this location is a waste of money and time as well as a stomach ache waiting to happen read more

Never thought I'd be reviewing a Taco Bell... but.. We headed to this Taco Bell drive thru 30 mins before they closed on the day before New Years Eve - not expecting much at all. I mean, it's a Taco Bell. To my surprise, we recieved amazing customer service at 12:30 at night! The guy at the window informed us that they were out of the Naked Chalupa shells - so I just told him to give us a regular one in the $5 box. He complied and as we were paying he told us that they threw in another one on the house for not having the Naked Chalupa. Like seriously? That definitely deserves a rave review. Not to mention, he was super friendly and wished us a Happy New Years. Bravo Taco Bell, Bravo. Hats off to the staff at this location. You doin' it right! read more

I found a piece of bone in my breakfast Crunchwrap. It is sharp and hard as a rock I nearly broke my tooth chewing it. read more

Taco Bell - Bone - Fast Food Near Me - Bay Point, California

Third time I've come to this Taco Bell and they've given me beef instead of chicken. Haven't eaten beef for 5 years and have accidentally ate it twice thanks to this location. So thanks for that! read more

This is a horrible place to eat it I went in there and the customer service was nothing but lousy didn't even get a thank you and my food was cold this is the worst establishment I've ever been to in my life I would never go there again and do not recommend anyone eating there employees need to learn about customer service and how to be more professional because I am very displeased and unsatisfied with my service provided to me which was a nightmare. read more

I'm not impressed with this location because my chalupa tacos are always COLD and stale when I get them. Also, their listening skills are so bad. I had to repeat my order several times.. just for them to make me something completely different. I won't be coming here again. read more

Every time this one person helps me my order is wrong! And I ordered two crunch wraps and was given to hot sauce packages! BS it's not that hard NO EGGS! Only Taco Bell I ever have a problem at! 4/18/16 just ordered 6 crunchy tacos and I was only given three hot sauce when I asked for more she said there's plenty at the bottom of the bag! I HATE this place never come back! read more

Best in the Bay Area. Manager always has great employees. Lines are always fast. Order never gets messed up. What else can you ask for! Recommend to all. read more

I don't Taco bell very often. When I do. this is my favorite. Kind fast service and the food looks and tastes like good stuff.

Hung out with my Dad cuz I was in the "Burg" yesterday and had lunch at Taco Hell cuz I didn't want Pho cuz I been eating Pho like almost everyday cuz of my cuz. That sure is a lot of cuz's huh? Maybe it's cuz I keep hanging out with my cuz. Sike that was just dumb. Anyways, it was my dad's treat. He rocked me with a 20 dollar bill cuz he had to go to the bay-troom. (bay-troom eckwalls bathroom) And he told me to order for the both of us. I was like...what do you want? he was like..."oh what eye bear." When he returned I gave him the change. It came down to 9 bucks and he was like..."wow. this is a lot of change." I was like ya...it was only 10 dollars and 50 cents. I provided a 37 cent tip if thats okay." My dad was confused cuz he didnt understand such a weird amount. So our food came in. I ordered from the 89 cent menu. Got 3 chicken soft tacos, 3 hella hoard beef tacos, one triple layer nachos, and two med-jum drinks. (if you dont knewed what the term "hoard" is, it eckwalls Hard.) So my father was astonished of how much food we had. He was like..."you get all this for only 10 bucks? my gaught. ill try this again next time, men!" It's cuz he usually goes to burger king for lunch and he was like..."im tired ob tanginang Bair Jair King all daw time!" So i was like...GO TO TACO BELL NEXT TIME! ITS CHEAP AND GOOD! He also really enjoyed the 89 cent Chicken Soft Taco the most. So with all this blabbering crap, I would like to say the 89 cent Chicken Soft Taco from Taco Hell is... FA-THER APPROVED! *throws fist in the air* Ya. I like good cheap eats as much as I appreciate good expensive fine dining. What can I say? So what! *throws used napkin at the world* read more

How can a person hate on Taco Bell when you get the munchies at 1 a.m.? Love the management here, the employees are friendly and already know me by name. How sad. :( The reason I give it 5 stars: by the time you're done ordering at the drive-thru speaker and you actually drive to the payment window, your order is already sitting there waiting for you. How cool (and speedy) is that?! read more

Came for breakfast and it literally took them 10 minutes just to even acknowledge us at the register. Then when someone finally sees us they told us to use the kiosk and went directly into the back. Here's the thing, I totally wouldn't mind that if they had been busy but there was no one there and one person in the drive thru. This isn't the first time I've gotten bad service at this taco bell but this was definitely the worst one I've had. Maybe they need a refresher course on customer service. read more

I live a few blocks from this impresive establishment. I say impresive in that i was impressed that the window casheer could talk on his phone with his girlsfriend (or boyfriend i wont judge) while providing customer service and operating the order headset. Apparently this tacobell takes a pre-emptive approach to healtht eating, as the Chickstar wrap i ordered didnt have any chicken in it. I think one of the employees is a bit rebellious though, one of the four slices of steak casadilla i had actually had steak in it. To round off this stimulating expirience one of the cooks leaned through the drive through window and asked me for cash, after i had already paid. At that point the ever multi-talented cashier returned, still talking on his cellphone and gave me a strange look as i slowly drove away, which was wierd. Best 25minutes ive ever spent in a drive through, probably because ive never been in a drive through that long. read more

Taco Bell - Chickstar sans chick - Fast Food Near Me - Bay Point, California

Always great service. Friendly staff. I have only gone theought drive througho out. This location is buy my home so I visit often.

This place is the WORST location ever. Besides most of the staff being horrible, they made signs so small to read that by the time you're ordering you realize they aren't taking card, and then your stuck in the line for 30mins wasting your lunch hour. The service is always slow, they say their computers are down but it's more like their service is the problem. Fast food, please understand the concept. read more

How can you go wrong with late nite Taco Bell? Drive thru is quick and simple and food is always prepared to order.

I ordered my food 20 min ago and still waiting. And its the Drive Thru so Im trapped. Bad experience so far. Its 7:00 pm on a Thursday. Understaffed? read more

The gal in the drive-through gave me a large instead of a medium freeze for Happy Hour because I had been waiting about 5 minutes. The wait wasn't even something I minded because I figured it would be about that long being about 3 cars behind the window. Plus those Baja Blasts are just so good that I don't necessarily care how long I wait most days. But she was so gracious to give that to me -- it was definitely unexpected and so, so, kind of her! Still a happy patron of this Taco Bell location and I really appreciate what she did for me! read more

When i asked for a large mountain dew, i got a freeze. I told the lady that i wanted a large regular mountain dew soda, she grabs a medium. She says "ohh my goddd!" She comes back and says "here!!" Shoving it out the drive thru window and walks away. I sat there and waited for her to come back. In which she did after other workers tried to help me. Whrn she did come back, i wanted the mangers name and number. She scribles on a reciept and again shoves it out the window into my hand. Was not satisfied at all in this taco bell. If i can put no star rating, i would. read more

The taste is good and the woman who brought the food was so nice and sweet I will order again

Clean and genuinely nice people work here - especially the manager.