Keith treated my fiancé and I with great patience and friendliness when ordering inside. The food was great and his service was excellent and I will be coming back to this location specifically from here on out. read more

they forgot my cheese I ordered n sauce for 20 pc nuggets also got a quesadilla. It was not cut ordered a beef Chalupa. It was not wrapped properly and by the time I got home, it was all over and dumped in the bag. read more

Taco Bell - Uncut quesadilla - Fast Food Near Me - Carpentersville, Illinois

Waited over 30 min for an order I placed on the app. No explanation from the store. There were workers just standing around.

taco bell? more like dicko' bell the service is extremely slow and people literally do no care about the quality of the food i get its fast food but please respect a bit i come with hard earn cash my damn taco came soggy i live down the damn street how is that possible please do better. read more

We went through the 137 S West Ave. drive-through, Carpentersville off Rt 31 today. We were very excited to see the Tostada was back for a temporary time. We ordered Burrito Supreme® $5.79 for the Crunchy Taco Supreme, $2.69, and a drink as well as two tostadas for $4.78 and a beef soft taco for $1.89. However, what we got was one soggy and cold burrito that had beans and cheese in it only charged $6.99. A beef crunchy taco charged $2.99 + sub stack for an upcharge of $1.50 = $4.50 that was not out of order at all. The tostadas were just okay, but the beef soft taco was soggy and cold. The manager, Luis, took the order #52 at 11:49 am. I called to speak to a manager and was placed on hold for over 10 minutes. I then called back and asked to talk with the manager. I got Luis, who did not listen to what I was saying, and cut me off multiple times. When he finally realized he was the one who took my order, he was aggressive and said, Just come in to get your free burrito. Ironically, my complaint was really regarding being charged for a taco I did not order. But Luis and I never got that far because he told me to hold on and started talking to someone in Spanish, and when he returned to talk with me, he was eager to get me off the phone. Honestly, I do not want a free burrito, taco, or anything else from that Taco Bell. The entire experience WAS SO BAD I can't imagine why I would want to go back. The sad thing is you just never know who you are serving, and this kind of experience can affect business. I do not write reviews, but this deserved a bad review for sure. , read more

Bruh 4 measly potatoes. This is why I never come here but I got out of work late and didn't want to drive to the Spring Hill location, ugh

Food is fine when they get your order right. Key word is WHEN. The homies working here were clearly baked out of their minds and asked me to repeat my order several times before getting the order wrong anyway. read more

The WORST Mexican pizza I've EVER had.. the nacho fries barely had any seasoning on it at all. On top of that I went there to get some breakfast after I kept hearing the new breakfast options.. this place has NONE of them! Just the old basic stuff no one liked. Who is running this place? read more

I ordered two crunchy taco supreme. These were the worst excuse for tacos! They were packed so thinly and hardly any fillings - few shreds of lettuce not even fresh, hardly any chopped tomatoes and I could not find any sour cream..yikes!! I should know better than to go to this location because this happens about every other time I visit. The staff is obviously not trained at all to make these and certainly knows nothing or cares nothing about customer satisfaction. I wasted almost $7 on this supposed meal. Wake up Taco Bell!! read more

Haven't really had any issues with the food from this place but I have had plenty of issue getting food from this place. Do they even have specific hours of operation anymore? Online and their window (not to mention the app) says they close at 1AM, but multiple times now I've placed a mobile order at around 10AM or so and then go to pick it up just to find out they're closed.. rather, there's people inside, lights on, but the doors are locked and they block off the drive-thru. Annoying thing is that it charges you up front and not after pick-up, so you have to manually send in a request to cancel your order and wait for them to approve it. Their app shouldn't even allow orders to be placed if they're closed. I just went this morning since they apparently open at 9AM, I got there at 9:40 and sat at the drive thru speaker. Nothing for 5 minutes until I say "hello?" and they tell me they're closed. When do they open? 10AM. their window literally says they open at 9AM. Other smaller gripes: This location also doesn't do breakfast items, which is fine but a bit strange. At least the app doesn't allow you to order breakfast items if you choose this location. Things are more expensive here for some reason. Items that cost $1 at other locations (including the other one in the same city) cost around 1.19-1.29 at this location. No idea why. read more

My husband got horrible food poisoning from the crunch wrap supreme. I would not recommend getting anything from here.

15 minutes for some basic nachos?! C'mon! Than they lock the doors at 2:00pm saying the lobby closed. On a Sunday afternoon?! read more

hard eye roll. Fast food is just horrible in todays world. Run by young kids who could care less about decent service. Ordered 5 tacos and 2 chicken roll ups. Check my bag (cause you absolutely have to check and open all your food now a days) and my roll ups are missing. So i turn around drive, park, and go inside. They tell me they ran out and have to make fresh ones... so... in other words you're saying that you purposely left my meal out then... or... This is todays world. I think I have stopped to pickup quick food and the last 10 gisits I have had an issue every time at every place. It never fails. Kids want more money but dont want to do their job for it. Pathetic. read more

I can't believe I'm leaving a review for a Taco Bell but this is literally the worst Taco Bell ever. I once ordered a bunch of food, they gave me less than half of it, then proceeded to be confused when I came inside to get the rest. That whole ordeal was THIRTY minutes of people running around having no idea what they are doing. At one point they gave me the same food they had already given me but again not all of the food I was missing. After thirty minutes, I asked for my money back. On multiple occasions the food has been incorrect and I don't just mean "I asked for no tomatoes." I mean they are just randomly leaving things off that belong on something. And one time they put lettuce on my "steak" nacho fries. When I came inside to ask for it to not have lettuce, because it doesn't and that's weird, the manager was visibly annoyed. Not to mention I had ordered steak nachos and they had given me beef. Tonight I ordered a chipotle ranch burrito with no tomatoes. Given their track record I assumed it would have them anyway, but it didn't! But it was also missing things that belonged on it. -_- The drive thru is constantly backed up, presumably they are going so slow because they don't even know how to make the food. Maybe they are googling it while making it. Or watching training videos at the same time. Who knows. I've spent years in fast food and there's very little that I will ACTUALLY complain about but this is just insane. read more

The service here is extremely warming and friendly. It doesnt matter if Im door dashing or ordering for myself The staff here all the time are always in good spirits, fast and friendly. The food is great here and never lacking, and the in store restaurant is always clean and welcoming to dine in at. Shout out the the team there they really do care about quality of their food and customers read more

They lazy asl they close at 12 I came at 11:35 they where just smoking outside saying the store is closed and one made up that the system is down making up stuff read more

I agree with bad reviews but this afternoon i met a young lady who fixed my grubhub order. Very polite understood my problem fixed it. Shes the new manager, Please dont let her go shes wonderful. This tacobell really needs people like her. read more

This place takes FOREVER to get out crappy food. Good food fast? How about garbage food slowly decaying. This store was refurbished and looks great but slower service than ever. C'mon people. read more

This shit was bussin' so hard it gave me a blowjob. On the other hand it gave me explosive diarrhea. So worth it

The manager is a piece of work. My wife used the mobile app to order the food pickup inside. We get confirmation with app and get there not open. It's noon and they open at 11am. We called several times and got hung up on and when we finally got through to somebody they informed us that they'll be open anywhere from 30 minutes to an hour. We get home and try to cancel the order and cannot we call back over there and they said well it's ready to be picked up. It wasn't even eight minutes Ago. I said you need to refund us. They said they can't cancel it and can't refund us. The manager said it would be Illegal to refund us because he doesn't work for the thrid party app. My question they why did they mark us as picking it up. That's sounds illegal. And can't get a hold of anyone on the app. Will not use the app and it would take alot more that a refund to trust that usless tool manager. He gives me a bad phone for the app and when i tell him so he said use your phone to get the right one. read more

This has to be one of the worst taco bells around, the customer service is terrible and they are rude. This is the only location that I know of that will be closed during lunch time (11:45am) and even sometimes during dinner (5pm) wont be coming back I will take the extra minutes and drive to the spring hill location read more

Very slow. Took approximately 35 minutes to get our order after placing a mobile order. We went inside to see if we could pick up there but no one was even at the counter to help us so we had to go back to the drive through and wait since we had already paid. There were only about 6 cars in the drive through but it seemed as though only 2 staff working. One of the worst drive through experiences. read more

First off, I'm definitely a Taco Bell regular. My home Taco Bell must have spoiled me with their service. Our visit was just too long. Upwards of 35 minutes to clear 6 cars in the drive thru. That service time is just too long for a simple fast food Crunchwrap and Baja Blast. If there's a staffing issue, I'm more than willing to pay an extra $0.50 on my burrito to hire enough staff. It'll cover the gas I idled away in the line. Insane, definitely a place to skip if you need to be somewhere read more

One of my fave Taco Bell branches. It had an ample seating capacity and a very chill ambience. The food were served freshly cooked and well prepared. The staff are accommodating and very professional. read more

The new renovations are fantastic. The look is very modern but the staff is unprofessional. There were many staff members working in the kitchen but no one at the register. Customers waited 10-15 minutes just to have their order taken. Tables were disorganized and messy with napkins and straws laying on tables and on the floor. read more

Taco Bell - Fast Food Near Me - Carpentersville, Illinois

Last night I got to the drive thru at 6:12, I didnt get my food till 6:52 and I was missing two burritos. I dont blame it on the staff because there were only two people total working in the store and one of them was new. What type of management is this? For a Corporation that large can you guys pay your staff properly and actually fully staff the joint? read more

I suppose that being among so many Mexican restaurants in the neighborhood causes embarrassment to the staff for having to work at a quasi-Mexican restaurant. And it shows in their lack of customer service and bad attitude. Be prepared to wait a long time in the drive-thru and to get half-assed service. I don't blame the staff too much though, because it must be tough. Like, I bet they get a lot of customers coming in saying "You call this a taco?!?" and then the customers proceed on throwing tacos back in their faces (hard to avoid getting the hot sauce in your eyes!) Because almost everyone in the immediate vicinity is of Mexican descent and can be picky about their tacos. It would be like 5th generation Chicagoans expecting an awesome hot dog from Burger King...with ketchup! But, I was born in America, and am pale as they come, so I like Taco Bell tacos. I just wish the staff could be a bit faster and friendlier. read more

Unfortunately on most days, the order is wrong and the food takes forever. Whether it's by drive-thru or dine in. Expect to wait and double check your food. read more

Last 5x during normal hours this location has been closed with orange cones in the drive through. Ive been here 5x in a short period because my pregnant wife wants the quesadilla. Guess what, I have to drive to a different location. Never coming here first again even though it's the closest because it's not reliably open. read more

went thru the drive thru last week and ordered the new $5. lunch box. a beefy cheese burrito. and it was 90% rice..wheres the beef? i went thru a few times the week before and they were really good. even the taco was full of meat, which is odd, because they are always so skimpy with the meat,and now its more of a ricey burito.it fkn sucked....i will not be returning any time soon. they should advertise it as a rice burrito....not a beefy cheese burrito..il go somewhere else and spend my money... read more

What's the point of renovating the place and changing everything if they didn't replace their super slow staff? I waited 15 minutes just to order through the speaker in drive-thru and another 15 minutes at the window to get 2 items. I understand it can get busy but management does a horrible job managing their employees. It's a shame to have the Taco Bell look fantastic, just to arrive there and encounter unprofessional service. Either hire more staff or replace the ones you have. There should be absolutely no reason why someone should wait 30 minutes at a fast food place for two tacos. People go there for their lunch breaks and it's unfair that I spent most of my break waiting for my food rather than actually eating. read more

Food is always top notch, never had a problem with the quality. Friendly staff, but the store's drive thru microphone needs fixing as it has made a few orders incorrect due to their inability to hear properly. The interior of the store is normal, and kept very clean despite what the other reviewer stated. But it hasn't been updated along with other Taco Bells in the area, so looks the same as the rest of the chain did in the early 90s. But the exterior has been well maintained. read more

Always out of steak, slow service and slow staff. Not sure why they renovated this location as it's one of the WORST. Never come here anymore I go to Dundee where the food is better and staff is nicer. read more

This location is absolutely horrible. The wait in line is painfully slow each and every time, especially in the evenings. If you have any change to your order, for example, no lettuce in your tacos, they will mess it up. We have left with the wrong items, missing items, and yes, lettuce in the tacos. I have gotten home to find no napkins or taco sauce. If you have a good experience here you are the minority...and very lucky. Recently I tried to buy a gift card while in the drive-thru to add to my order. The cashier didn't know how "to do" gift cards. The manager came to the window...about 5-7 minutes elapsed...now our food is getting cold and the crunchy tacos are getting soggy. The manager couldn't figure out how to sell a gift card! We left without it. I now have to drive an additional 8-10 minutes out of my way to go to another Taco Bell location. Once the police were called because there was a big line and no employees to be seen. Someone in the drive-thru line thought perhaps something bad had happened to the employees. Police responded and found everyone fine...they just weren't working or helping anyone. Wow.... read more

WORST customer service EVER!! The ladies there ALWAYS give major attitude and they always tend to mess up my orders I'm not sure what it is that they are doing but it sure as hell they are not paying attention to anyone's orders i don't understand why the manager doesn't get new employees BETTER ones!! Because the ones they have now are TRASH!! read more

Horrible! Went there Saturday night at midnight and the lady in the drive thru said they were closed for the moment. What a joke.

This Taco Bell sucks!' They cannot get it right i came a hour before close and they said they were short staffed to bad couldn't serve me food lmao what a jokeee read more

Went here yesterday, 10/6 at 3:40 in the afternoon. Couldn't pull into the drive thru as it was blocked with a traffic cone. Went to the front door and it was locked with a poorly handwritten note on it stating "closed for 45 minutes". 2 employees standing out in the parking lot smoking and chatting and laughing, having a good time. A man pulled up with Taco Bell food in his hand, said he was coming back because he had just been through the drive-thru and his entire order was wrong. What fast food business closes in the middle of a Sunday afternoon? And for what? Going forward I will make the trek to West Dundee's Taco Bell instead. read more

My first negative review! 40 minute wait time, when it's not even busy. When it is busy late night, they only have 2 staff members...who seem to be stoned, yes stoned. Chairs in the drive thru to insinuate its not open, when walked inside the employee had to ask everyone for their receipt number because orders were all mixed up. Then proceeded to cut off the last few people and close early, one of whom rode his bicycle there and one who was elderly on a walker. We always give them chances as we live a block away and LOVE Tacobell. One night a man stood outside to tell us they were closed while waving our car down...??? Hand written notes on the doors saying they are closed. WHERE IS MANAGMENT? Such a shame to have to drive to Dundee to get our dinner. One order we had, a cheese quesadilla, a quesarito beans instead of me (as i am a vegetarian) a beefy frito burrito, and a few other things. I KID YOU NOT, about 5 specs of shredded cheese on the quesadilla I took pictures, ONE frito in the beefy frito burrito, Meat in the quesarito. DO NOT BOTHER WITH THIS LOCATION. I'm so sad to have to leave this review, but things clearly havent been dealt with properly in the 7 year gap of bad reviews. lived here my entire life...just sad. read more

Place is ghetto as hell. First off they forgot 3 of my damn burritos. Then they forget my order AGAIN and today they were supposed to be close at 2 right? So we show up at 12 45 and they close. They dont even let the people in line get their food they just tell everyone to go mind you I was in lone and they were telling everyone to leave the line and go so they could start packing up early and leave early. We gave taco bell another chance and they totally f****d up this time read more