Whatever the new Manager is doing, keep doing it. I'm assuming it's a new Manager....My cheese was actually melted and my toppings were filled to the top, back like in the early 2000s...thank you. read more

Taco Bell - Now that's what a Cheesy Gordita Crunch is suppose to look like! - Fast Food Near Me - Chico, California

I will say something positive about this Taco Bell, but first let me give some brutal truth -- it's the worst Taco Bell I've ever been to three times in a row. DO NOT order in the lobby at a kiosk... the entire staff doesn't know how to interact with humans. I've been to businesses where the customer service counter was literally run by people with "special needs" and they were more efficient, I'm not joking. Because I'm not an Evil Person, I don't wish for the staff or managers to get fired or the restaurant to be shut down, but for the Love of Fast Food Decency: be better! My positive pro tip: you'll have way better success going through the drive thru in your car. They may still mess something up, but it's very clear that the priority is window orders and not interacting with humans in the lobby. I just ordered one of their blended drinks at the kiosk today and it took over 10 minutes to get it and I had to speak to three different employees and everyone of them looked at me like I was speaking mandarin and trying to teach them advanced calculus. The good news is, there is no way it can get any worse. read more

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Horrible, don't order ahead because you will wait over an hour for your food. No one acknowledges you. What is the point of ordering ahead if you get there and still have to wait an hour? read more

The newest of the Taco Bell locations in Chico, this one is my favorite - my go-to. Food tends to come out quick, and it's very easy to place an order. What I also like is that their sauce packets are out in the dining room and in copious amounts. Who doesn't love Taco Bell sauces? The restaurant has a nice atmosphere on the inside. And I have eaten inside on a few occasions. Not bad coming in after seeing a movie at Tinseltown. Convenient location. read more

This place continues to disappoint! I ordered here again, and they forgot my 3$ cinnamon twists! 3$ wasted! Honestly you think they'd get better but count on Taco Bell to disappoint! Honestly if only they could learn from these SIMPLE mistakes! read more

I went to Taco Bel for lunch; I do not know why I keep giving them a chance, but they failed again. I ordered the $9 Discovery Luxe Cravings Box which includes one of Taco Bell's most recent menu item innovations, which rotates regularly (this week: Toasted Cheddar Street Chalupas), along with a Doritos Locos Tacos and Crunchy Taco, Cinnamon Twists, and a medium fountain drink. I ordered steak on my chalupas, and chicken was provided. They were also out of the dipping sauces for this item but did not compensate me for this. At least they did not drop my credit card from the drive through window and then expect me to wiggle out of my car and pick it up myself, like they did last time. read more

Went in, ordered on kiosk and tried cash pay. No employee available to help us pay. Waited approx 20 minutes and people who ordered after us got food!!!! No employee available was ever available to help us or made an effort to see what we were there for. read more

Horrible service took them more then 20 minutes to make my order when there was 6 workers and the manager said she was the only one there couldn't get a refund in store she was super rude and unprofessional I do not recommend this especially since I worked in the fast food establishment and we had our orders out no longer than 15 minutes it took them more than 20 read more

Always super crowded and for some reason everything costs more than at the one on Esplanade...Staff is rude and usually get my order wrong!

Service here is always bad. I came in one time for a mobile order and waited around for 45 minutes because nobody that worked there would acknowledge me. There was a big sign on the wall that said we will not give you a mobile order if you don't have a DoorDash bag. Ive never used DoorDash and never will. I literally had to go behind the counter just to get someone to acknowledge me. It was worth almost getting banned. You guys are clowns. read more

I ordered the number 6 and my chalupa shells were extremely tough and unedible I do not recommend coming here unless you wanna loose a tooth the food was horrible read more

Ordered 20 mins ahead and when I got here there was no one here and they said ok we will start on it. Order ahead is a waste of time

Best Taco Bell in Chico, period. The person that served me, Pat, was fast and outstanding. I will be back for sure.

I waited 45 minutes just for ONE burrito this place is disgusting and has roaches as well. Customer service is disrespectful and never helps. I don't know how they're still open. read more

I made an order 10 minutes before arriving to hopefully insure my food would be ready when i arrived. Online my order said it was going to be ready at 12:34 it is now 12:50 and it hasn't even been started. They only focus on the drive thru. The entire lobby is full and no one has come to the counter to see if anyone else needs help. They also can't seem to manage their breaks right, i heard one employee complain about pushing 4 hours and still having to put off a break due to rush. I understand rush but over 20 minutes of waiting when it says my order should have been done is ridiculous. The service here is never on time and they always take way too long to service mobile/ in-store orders. read more

8:00pm on a Saturday night. Not a long line when I showed up. Then ended up waiting over 30 minutes while stuck in the drive through for your order is unacceptable. Thanks. read more

Save your time and money , horrible service ( items missing from order) the prices have gone up near 100% since the last time I visited ( two years ago) and I had diarrhea all day the following day! read more

Do not come to this taco bell!!!!! i saw rats on the ground and the tacos tasted horrible! not recommend! read more

Taco Bell - Fast Food Near Me - Chico, California

Customer service is nonexistent this establishment employees will literally ignore you when you're standing at the counter, the employee making the orders was cussing out the other employees saying he would make the effing order how he effing wants to make it. Saw three door dasher leave because of employees, ignoring them, and not giving them the orders. Anyone who orders Taco Bell from DoorDash from 757 East Ave. should take precaution you might not get your order for a few hours.. the restaurant is very filthy, and not sanitary. I feel sorry for anyone that eats at this establishment and hope that they don't get food poisoning. read more

Service is awful. They asked if I wanted any sauces while I was in the drive through... I told them to provide mild and hot sauce .... at the window my food was in a box... I had asked if my sauces were in the box and the worker at the window on Sunday 8/20/2023 at 5:45 pm looked me in the face and told me the sauces were in the box. LIES !!!! got to the park with my grandsons food and no sauce. Not a happy camper without the taco sauce. Thats a big fat zero for customer service. Please do better taco bell. read more

Entered the drive-thru this morning (6/26/23) at 7:50am Nobody inside...so much for a quick breakfast wrap. Hours stated 7am to 2am Def not even worth a single star read more

I ordered a #1 three crunchy taco Supremes with a root beer no ice. The service was great. The ambiance was chilling.

Is not worth the one star. Ordered online and waited 15 minutes for a worker to acknowledge me. Got my food and my nacho sauce was all over the bag. My burrito was disgusting. Workers never acknowledge you, they mess around in the back and they were out of everything. First and the LAST time coming to this location. Do better taco bell! read more

This location is notorious to open and close lobby as they desire at any given time. Average wait time is minimum +25 minutes, and sometime it can go over +50 minutes. Often miss items, and loose order inside their own system making customer wait for +30 minutes for no reason. If you have limited meal-time due to work or other circumstances, this location will make you wait any day, anytime. Good luck. read more

It used to be the only Taco Bell in Chico I would go to because the line is rarely ridiculously stupid, the customer service is always friendly, but the problem is they aren't open during their listed business hours. I went tonight at least an hour and a 1/2 before they're closing time that's listed on their website and I've been there twice before when it shows they were open and they were closed both the lobby and the drive-through. They are not dependable, so that's it. I gave a place 3 chances and then I never get them my money again. See ya, losers! read more

if 0 stars was an option it would be selected. very upset with my service at this taco bell. i went inside the building to order my food. NEVER AGAIN they are very understaffed and slow and don't pay attention the in store customers. all their attention is at the drive through. very rude and disrespectful service i am receiving. i have been sitting at the counter waiting for many minutes and may workers have approached me but not taken my order. you guys are a piece of shit get it together read more

I can't even express how unhappy happy I have been with Taco Bell in Chico especially the one on East Avenue. Like seriously we asked for a Nacho Bell Grande with Just beans and cheese drove all the way back home (we should have checked order) to find out that it was just chips and beans and barely any beans. It's a very simple order, who orders a Nacho Bell Grande without cheese? really I made it very clear because they questioned me and said do you want sour cream no just beans and cheese do you want tomato no just beans and cheese no ground beef oh my gosh no. read more

Taco Bell - Fast Food Near Me - Chico, California

I used to work here the managers are very much so homophonic using wrong pronouns and dead naming also very sexist the employees don't wash their hands it's unsanitary I walked out a few times because a manager decided to yell at me disrespectfully read more

Lol they refuse to give you the food you ordered, but sure will charge you for it. Buyers beware

This place looks like you'll get fentanyl in your Crunchwrap...no lights working but we know I'm bout to be higher than a mf.

This place sucks ass. I was at a sleepover and they gave me a quesadilla and I thought I was gonna die. I was clenching my ass for dear lord. Finally I went to the toilet. It didn't even taste good, the worker looked like a homeless meth addict who lost there teeth on the toilet. Overall if your into butt cracks, white trash, and my 600 pound life go here. read more

Incorrect order; items missing, charged incorrectly, meat in vegetarian items. Disappointed.

Associate told me his name was Matthew on nights. He had me do 3 laps around the drive thru because the doordash i was picking up was not ready. He forgot the name on the doordash order multiple times. 2 out of the 3 orders did not have the correct drinks for their customers. Seemed to need a refresher on customer service skills. read more

Either close down this store or have more people on the night shift. I doordash & only two people working with so many orders they do not get paid enough for how much they are dealing with. Either taco bell do better or manager do better its friday night taco bell is packed & only 2 people working. Unacceptable. read more

If I can could give them half a star I would. Don't even have customer service and food is always cold. They get mad when they have to take you're orders. read more

I went there on 6/18 around 3 pm. I ordered the Steak Chile Verde Fries. I modified it. As the cashier went to the line to let them know the modification, I heard, "What are we a burger king?" It made me feel unwanted as a customer, and as a worker of a taco bell, if I said that, I would have gotten in trouble read more

This place is never open it is 2:30 in the afternoon and no one is even here they always have their doors locked and no one working not sure how they even stay open read more

No joke, I watched a lady who looked like the manager walk in blowing out a hefty amount of vape smoke. Aside from that, every time I've ordered from here there's at least 2 items missing. That's is if the order is even yours in the first place, if it got stolen before you picked it up, or if they put the right items in your bag (with your name on it). I love taco bell but this is the only restaurant that I order at and have to check the bag before I leave. It's like babysitting a child but I love/hate ordering here. read more

Taco Bell has never claimed to be a five star restaurant and I don't think anyone has ever thought of it as such ... but one would espect a restaurant to at least try to keep up an image ... Taco Bell has dropped some of its most-liked entrees in the last few months, the Mexican pizza (my wife's favorite) and Enchirito (my favorite) among them ... we tried TB again a couple days ago, having a "hankering" for burritos without having to go to a "real" Mexican restaurant ... now they've dropped the amazing Combo Burrito so you have to ask for a bean burrito, add beef, as if it's not basically the same thing - and it isn't ... the Combo Burrito of the past had taste, with real beans instead of a bean puree - and it was larger by at least a third ... these burritos are wimpy and runny ... my wife had a Crunch Wrap Supreme, no sour cream, and the "beef" in it looked like the thinnest line I've ever seen above a large sediment of lettuce, which comprised 90% of the filling ... and, I've always ordered Pintos and Cheese, for thirty plus years with every order ... you can't fool a real Pintos and Cheese guy but Taco Bell pulled a fast one - the little bowl is even smaller, with a pushed-up, hexagonal-shaped bottom, both obviously designed to give you less product (see attached pic) ... now, I'm pretty laid back, being from The Big Easy area, and was ready to cut Taco Bell a little slack, but my Orange County wife went off on a tangent, saying "we're NEVER, EVER, ordering from Taco Bell again - I'm done !!" ... and, in the words of Porky Pig, I reckon "That's All Folks" ... see ya, Taco Bell ... read more

Taco Bell - Fast Food Near Me - Chico, California

They are sooo slow and ordering on a screen is just crazy!! If I walk in I should get service!!