This place is the worst... I'm not sure if they are under staffed or just don't care, but the service is slow, the employees are rude, and they cannot get anything right. Go anywhere else. read more

They messed up my entire order and didn't get a single thing right. When i called back they had lots of attitude and hung up when i told them that they need to pay attention. read more

I almost wish I could give no stars. My family and I love Taco Bell - usually. We went last Sunday and it was horrible all around. It started with the intercom. It was very quiet and I could hardly understand the guy there. I was thankful for the screen where I could watch my order being taken. I ordered a box meal advertised on the board. He told me that it was not available, but the Cantina box was. I checked the menu - that box came with two cantina tacos, a burrito, cinnamon twists and a drink. I said ok that would work. When I pulled forward he took my money, did not give me a receipt (I paid with exact cash) and then asked me to pull up to the front of the store - he would bring it out - which I thought was odd because they were not busy at all. He brought my order and I checked it and noticed the cantina burrito was missing along with a burrito supreme. So, I went into the store. I stood at the counter and waited, and waited, and waited. The cooks looked up at me a few times. There were no other customers. Finally, I said excuse me three times - each time more loudly. Finally the guy at the window came and asked if he could help me. I told him that my order was missing two burritos. He said- ok, just a minute. Then a lady who was working in the kitchen came over. I told her that I was missing two burritos. She asked for my receipt- I told her I wasn't given one. I paid cash. She then took the list off the front of the bag - that had items only - not prices and told me that I did not pay for the burritos. I told her that I ordered the Cantina box and it comes with a burrito. She told me that the guy at the window did not order it as a box but rang it up separately. ‍ So I have what I paid for. Then she said, I can get your burritos, but it will be an extra $10. What?!? I watched the screen as he rang it up. I told her ai didn't want to pay an extra $10 when I believe I paid for it already. Her attitude was awful and condescending. I just left. THEN we got home and the tacos that came in the "Cantina Box" (that are more expensive than regular tacos by quite a bit) were pathetic!!! You could literally hold the taco up and see all the way through. It consisted of melted cheese on a taco shell with about 5 cubes of chicken and nothing else. Also - the cinnamon twists were not included.. Why argue rudely with a customer over a burrito that was their fault that got left out? What a disappointment all around. I will be driving a little further to avoid this Taco Bell until they figure some things out. read more

Don't come here unless you want to wait 40mins to an hour for your food! They shouldn't be allowed to call themselves "fast food". Absolutely ridiculous, 50+ mins for drive thru!! Awful. read more

Several years ago I was visiting a friend who lived close to the US/Mexico border. While there we went out to an authentic Mexican restaurant, the kind that has no pictures or English on the menu. It was a Wednesday, so naturally I ordered the enchiladas. Suddenly, a truck that seemed way too expensive to be that dirty slid to a stop at the front door, and several men jumped out before the dust cloud reached its zenith. They grabbed a man from a booth and took him outside. Myself and several other customers ran to the windows to see what this commotion was all about. We witnessed the man forced to his knees and a plastic bag placed around his head until he stopped squirming. Then, with a metallic flash, his head was removed from his body and placed on his now motionless torso. One of the men came back inside and went to his table, grabbed a taco from his plate, and went out and placed it in the man's mouth. It was a horrific sight. To this day I get uneasy feeling a cheap waxy tablecloth touch my skin. This Taco Bell was the worst experience of my life involving a taco. read more

HORRIBLE location. 40 minutes in line. RUDE & lazy workers . Hire some competent people & someone who actually wants to work or SHUT IT DOWN. read more

Ordered $31 worth of food and got home only to find every single item was missing ingredients and nothing had meat. this was after sitting in the drive thru for 15 minutes. what a joke. Why can't any restaurant hire competent workers anymore? Thr owner of this store should just hang it up. You have no business being in this business if this is the product you put out. Manager must be special too. read more

DO NOT order uber eats from this Taco Bell it takes FOREVER!!! We order Uber Eats at numerous different restaurants and this Taco Bell is the only place we have issues getting our food. For example, tonight we ordered a small order and we are still waiting over an hour later. It's 5 minutes away, it takes less than 5 minutes to prepare the food, there are plenty of Uber Eats drivers in the area. It shows as they are "preparing" the order FOREVER every time we order. I do believe they receive the order and fulfill all the drive thru orders as the Uber orders just sit there. If you're not going cooperate in the program appropriately, just don't participate. Terrible customer service - I will never order or drive thru from this location again. ok read more

TACO BELL CORPORATE!!!! LOSS OF REVENUE.....do I have your attention? This is the 5th time that I have TRIED to order from the Taco Bell App per y'all's "new requirement" and unfortunately NONE of my orders successfully go through! THUS I have to spend my money somewhere else in order to eat food. PLEASE FIX YOUR APP!!! It's frustrating & disappointing that I drive to this location to order food and then the App DOESN'T work. read more

WORST TACO BELL IN EXISTENCE! There were employees sleeping on the tables and in the hallway. It took over 45 minutes to get my order and it wasn't even close to what I ordered in the first place. read more

ordered online came in food wasn't ready. I stood at the counter for 30 minutes why the employees looked at me and didn't come to help I had to scream to the back of the counter for my order read more

Never again.. found a hair in the food.. how crazy is it for you to drive.. get home and have to throw the entire bag of food away. Call the store and it sounded like the manager was a kid.. maybe they need to do quality hiring to go along with the food inspection quality!! read more

Taco Bell - Just came from Taco Bell and found a hair in the cheese.. i refuse to eat here or another Taco Bell again.. - Fast Food Near Me - Cross Roads, Texas

Update: I think they have gotten new staff. The last two times we went the girls at the window have been so sweet. Our order has been perfect every time and it have been an enjoyable experience. Literally have never gotten a single order right. I've been here multiple times as it's the only one close. Between the customer service (which has definitely improved the last few months from absolutely horrible to mediocre) and how inconsistent they are it's not worth it. read more

Really bad service and false business hours, even on the literal Taco Bell app. It says they are open until 3am, for this specific location. I work overnights nearby and only have 2 fast food options to choose from on the nights that I forget to pack lunch, this Taco Bell being one of them. So plenty of nights in the past, I have gone to this location to grab a couple tacos through the drive through and placed the order on the Taco Bell app at about 2am. It has never been an issue ordering an hour before they supposedly close and I never order a large amount of food anyways. But 2 times in the past week or so, I have ordered on the app and then driven to this location, just to be completely ignored at the drive through speaker or either told that it's too late for them to make my order, regardless of the app allowing me to order it and charging my card for the purchase. I think it's ridiculous that they allow you to place orders but then tell you they can't make it once you arrive at the store. They need to update their hours if they are not willing to make food an hour before close. read more

I placed my order in the drive through and forgot to order 1 item. Was told they could no longer add to and order at the window and I would have to drive back through. I understand changes to accommodate for Covid 19 protocol, however this was didn't make much sense. read more

I wish this app with allow you to do zero stars, because this establishment doesn't even deserve the honor of one star. They take forever if you want to sit in line for an hour waiting to order this is the place for you. Multiple times we have gone they don't answer the speaker and you have to pull up to the window were they are really rude and disrespectful. They slammed the window in our face multiple times and still messed up the order. This place is a disgrace to the franchise. read more

This has everything to do with the blatant disregard to actually sell a good product given the world's covid-19 situation. Let's start with the drive through personnel. There was one car in front of me in line and the restaurant team seemed to be acting as if there is a rush. This was at 7:50pm!! With no one in line I continued and ordered a #5 Nacho's bel grande (weak as hell when received) new packaging with literally no cheese or meat.. I asked for a 5 layer burrito with no beans.. instead they decided to give me a 2 hour old burrito full of beans. Asked for a crunch wrap and got some pathetic little concoction with very very little meat inside. I mean it was enough meat to equal a half dollar. Like wtf!! I just don't understand?? You weren't busy, so how could your food be so shitty? Hey don't hand out old food you losers. That's how the health department wins ALWAYS!!!! read more

you get lucky if you get good food,long line HORRIBLE workers i have been in line for 30 min with only 2 cars infront.

Still the worst location ever. Cannot even get tea because apparently even though they're open late they just quit making it. It's 10 pm. It's literally all I wanted. So now I'm stuck in line waiting on nothing. I'll drive to Denton or 423 from now on. I e seriously never had a good experience here. I should have known not to bother. Ugh. read more

I ordered Nachos Bell Grande with NO meat...vegetarian style...I don't know how many different ways that I could have said it. I checked the box when they gave it to me and it looked like beans, no meat, but when I got home, there was meat all over the place. But I literally had to fish it out and squish it between my fingers as it looked just like refried beans. GROSS! I should have gone back and gotten a refund, but I'm not going to ever go back. Gross food, disgusting! read more

So we're having a party and I ordered two taco party packs on the app to be picked up via drive thru. The app charged me for my order via Apple Pay and didn't ask me for any more info so I tried calling their store FIVE times to confirm the got my order. They didn't answer any of my calls so I went ahead and drove there to pick it up assuming, because I was charged, that my order would be fulfilled. We arrived to the drive thru and they had no mobile orders and asked us to come to the window. I showed them I was charged and told them my order only for them to tell me they don't accept Apple Pay so they don't have my order and can't refund me and that I needed to contact corporate. We went ahead and ordered at the 423 and el dorado location instead with no issues. Definitely not planning on ever going back to this location. read more

Good food liked that I could take me time and order at the kiosk. Order came out good no complaints here!

I never make reviews that are negative but this one is a must... horrid experience for my 10 year old and I. The girl through the drive through speaker was rude and unprofessional. I felt better with the sweet girl that gave us our food though. She was sweet and clearly uncomfortable as well. I made it home 10 minutes later and told my husband about the experience after he saw our order was all wrong. At that point he had tried to call to speak to the manager and she answered 3 times saying she was the manager and hung up on him after being insanely rude.. I finally called back myself and asked nicely what her name was and she said it is Juanita... only got that after she was rude and screamed to a sweet girl that had answered the phone. She was the most rude, impolite and nastiest person I've ever dealt with in customer service and that says a ton ... I'm 40 years old and I am a mom of 4 and way too old to be disrespected. This establishment disappointed me. I worked fast food when I was young and this young lady sets a bad precedence for those around her. I feel sorry for the people that have to work next to her. read more

The competency at this location is ridiculously bad as they are incapable of even knowing the items on their own menu. The line wrapped around the building for "fast food" shows it's incapable of being a worthwhile establishment. Get new management as they are not doing a good job. read more

Terrible, the first time I went to this location the food was cold. I decided to give it another try, since I am local. The guy taking the orders was extremely rude, after trying to explain that they were not taking orders because of the system being down. read more

These places are always great when they first open. Give it 6 months and we'll see of the consistency remains. read more

Taco Bell - Fast Food Near Me - Cross Roads, Texas

A quality Taco Bell. Very speedy in the drive through, food was hot and well made. As a fan of Taco Bell I can say with confidence that this location is above average. read more

I'm all about being modern and using the "next thing" out there. But not everyone is like me. Walking in the guy upfront tells us "Hey, if you're ready to order, order through the kiosk behind you." Okay cool, I don't mind. As I sat down to eat I notice he was telling everyone this. Some people got it right away other struggled. One customer, for instance, didn't want to use the kiosk and wanted to just pay cash at the counter, the manager told him to use the kiosk and then he'll ring him up. Guy went on saying, why can't you take my order here. The employee just told him, no to use the kiosk. The customer walked out and Taco Bell lost a customer at that moment. That employee needs to understand, Not everyone wants to use the Kiosk, don't be lazy and do the job! Food was okay. read more

Food is cold, not fresh and falls apart when taking out of the bag. Dr Pepper is not as fresh as it could be. Got a soft taco with a crunch wrap. Soft taco stuck to the bag it was in and fell apart as I pulled it out to try and enjoy. Took a bite and realized it was cold. The meat was cold enough to have been taken from the fridge. The nachos was soupy and ill prepared. Hard taco was broken and messy and cold as well. It seems like there is no real leadership to make sure the food is good and fresh. Very disappointed with the whole experience. Wish they would improve, we really enjoy having Taco Bell worth enjoying read more

My wife said, "This is the best Taco Bell I've been too!" I always judge a fast food restaurant by their bathroom; if it's clean, the food is good and vice versa. This place is always very clean. We've been extremely satisfied with the food too! We give this T Bell two thumbs up!! read more

Be prepared to put your car in park and wait, this is the slowest "fast food" in the city. I always ask for sauce, and they never put any in the bag. never, not once. read more

I am sorry, I loved this location, but I won't be going inside any more to order. I do not want to work for Taco Bell and take my own order. I refuse to use a touchscreen that multiple of customers have used. UGH read more

This place takes forever! Plus they don't even tell you why. They just close the window and you wait.

This is the worst taco bell I have ever been to. They usually get my order wrong in the drive through every time. Tonight was no exception, except this time they were RUDE about forgetting my tacos. The girl had the nerve to snap at me for not giving them to me and told me to go back through the line because there were customers waiting. HELLO I am one of those customers, but apparently I don't count. The manager obviously needs to be replaced, this location has been open long enough and should be better not worse! read more

Been here a couple of times. I'm sure I'll get the kiosk order within the next two times I go. NOT. My wife went and the staff just stood around holding down the counter watch everyone try to figure out the kiosk. No one could and finally asked if they could take the order. They shrugged and said I suppose. Meanwhile there was a line forming outside restaurant. Once they, the ones that actually work for Taco Bell, started taking the orders the line went away. Will drive down to Little Elm, over to Denton or Mckinney to get my Taco Bell fix. Will not go back in these doors again!! If I had the money to purchase this location I would and fire the managers. Try to retrain the employees. If they're not retrainable, I'd fire them too. This is still a service industry. read more

I've been twice now since moving up here a month ago and I absolutely love it. One time was late at night and busy and the other was during lunch which was even busier. Both times though were super quick, order was always right, and friendly staff. Will return again! read more

This is one of the worst Taco Bell ever!!! Make the drive to the 423 location at least those people are professional and polite. The managers could care less, the employees are poorly trained and they will get your order wrong for sure. I have only called a customer service hotline in a negative manner twice in years and it was both against this Taco Bell. read more

Extremely rude and never gets the order right. Don't waste your time. Act as if their customers are an inconvenience.

Poor service. They seem to get the order wrong most of the time, Always out of hot sauce, and the drinks are often pure carbonation with no syrup. Not to mention they skimp on ingredients. Come on guys!!!! read more

Honestly, the breakfast is not at all what I thought it would've been. Grab the crunch wrap for breakfast. You may regret it later, lol but it is tasty! read more