Visited this location on a friday night, the line was long and waited over 30min to place an order then when i was about to pay employee said "the system shut down and that they were under staff". Also they were out of alot of items. read more

I wish I could put no stars honestly. But I ordered a quesadilla combo with an order of Nacho Cheese & Chips. I got my food. Checked my bag and the chips were missing. Idk how as they had no customers so they weren't busy. I finally sit to eat my lunch and I just can not. It's absolutely disgusting and I'm so sick just thinking of it. First off my chips taste stale but not just stale they have a really bad taste to them that taste likes chemicals. Nextly the quesadilla which isn't hard to make is just thrown together. Chicken and sauce all on one side coming of the thing. I didn't even want to eat that either because I took a bite and it just tasted dry and tasted like chemicals as well. This was the worst Taco Bell experience in my life and I visit Taco Bell's in general at least once a week read more

Taco Bell - Chicken Quesadilla Combo with all the chicken and sauce on one side - Fast Food Near Me - Fontana, California

Literally ALWAYS missing something every time I go through the drive-thru. It's so bad that I order extra knowing that some will be missing! Also, they are always out of something... last time they didn't have any nacho cheese, today no chips! The indoor dining is also closed, it's 1:45 in the afternoon?!? read more

If I can give this place a zero I would, Taco Bell lover for life, but the management and workers there are insanely slow and have always messed up my order, I waited 35minutes before for an online order and though it was because they opened two months ago, but after today I can no longer go to this location, lady with attitude telling me they're out of completely everything, can't get what I wanted or my second or third choices because "we all out" idk who in the right mind hired these people but that sucks for everyone around the area that love Taco Bell because it basically doesn't exist. Avoid this Taco Bell because it closes early and always messes up your order and is externally slow read more

Man these reviews people, every business is struggling with staffing. Have some patience, good lord. Came the last two nights in a row and it's closed super early or maybe was closed all day. No business will survive these days if the public can't also help support the growing epidemic of people not wanting to work, a frustrated and rude public with entitled demand, and everyone looking to complain instead of being a part of the solution. I'll be disappointed if this TacoBell can't reopen; I like their food. Just like anything, people give what they get (including service). Try some kindness if you go. read more

Came here and placed an order in the drive thru. Justin B. took my order and read it back to me. When I got my food I was missing an item. Justin was rude and refused to give the missing item. He also refused to give me his name or the managers name. I got his name off the receipt (clearly Justin is not a rocket scientist). I asked for the store managers name, and he said "your wasting my time, get the hell out of my drive thru!" I have never in my life been treated so badly or been cursed at by a fast food employee. Justin B. doesn't deserve to have a job. I will be writing a complaint letter to corporate and following up with the store manager. read more

Probably the worst taco bell I've ever been to, and I've been to many bad taco bells. My wife and I don't do anything special with customizing our orders, we get everything standard, but I'm pretty sure we're at a 1:5 with this particular tbell getting the order right versus forgetting at least two things - that's IF their frier isn't "down" Drive thru lines take forever, orders always incorrect, chalupas and other fried items are rarely available. Respect yourself and drive to the nearest alternative. read more

Warning do NOT come to this Taco Bell. I ordered 9 tacos asked for hot sauce they gave me 6 packets and said they can only give me one per item. I told him I had 9 tacos. He gave me 3 more packers when I wanted 12. I told him just charge me for the hot sauce he told he couldn't. So I asked for a refund as I didn't want to eat my tacos dry. He then said ok I'll give you two more. This place is a joke...go to burger town up the street to get fire tacos!! read more

This place has gone downhill since there old staff left ( manager val) they are always out of items, something is always broke, non-working credit/debit, not accepting cash unless exact change, out of nacho cheese, out of tortillas, getting order wrong. recently a few guys in the store left there mic on and i heard them talking dirty about a girl in the drive-thru, went i mentioned it they laughed and said "my bad" ghetto employees.. I would fire the whole staff who works nights. read more

Service was honestly really good. However I ordered a potato taco and I kid you not it felt like I was eating rocks in a tortilla. The potatoes were very stale and hard. Also got a Doritos taco and it didn't have very much beef lettuce or cheese inside. I have personally work at a Taco Bell before, to me this store seems to be reusing old products for more profit and skimping on products for the same reason. read more

Na... This isn't how you run a fast food restaurant. I used the ever so convenient Taco Bell app to order shortly before going on a 15 minute break at work, starting at 2:05 . (This Taco Bell is a literal 1 minute walk from my work) The order should have been ready by about 2:10, or at least that's what the app said... i even gave the benefit of the doubt when 2:15 came around. My order was sitting in the kitchen for almost 25 minutes, it wasn't even warm anymore. and on top of it all i was late back to work. I almost went back to have them at least heat it all up... and I SHOULD HAVE ASKED FOR A REFUND! Terrible service really, no one asked me what I was there for. Someone asked me if I'd like to order... And that's when she went back into the kitchen and grabbed my stale a*s tacos! I don't really understand... this place has been open for almost 3 months now and y'all can't remember to call out the name of a mobile order? And just serve lukewarm food? What can you expect though it's Taco Bell! read more

This location absolutely sucks! I tried giving them another chance of not fucking up my order but sure enough they did. It's been so consistent idk why I even went back. I tried calling them to let them know they messed up my order once again but only this time, they did not answer their phone. Terrible customer service. I will not bring my business there ever again. This franchise location super sucks. Do NOT waste your time there. You will be disappointed. read more

I didn't want to give any stars, but I had to so I can post my review. They really don't give a flying shit about their customers. How is it that they don't have my order on the screen but I have proof of payment and confirmation of my order on my phone. Close it down or get new employees cause the employees there now are USELESS. This is the worse Taco Bell ever. read more

AMAZING SERVICE. Didn't catch the guys name at the drive thru (he had dread locks) and the receipt said Alexander. It was a Friday at midnight and he was so incredibly nice and actually cared about his job. It was refreshing and made my night. Thank you and keep it up!!!! read more

I don't understand how these fast food places keep screwing up peoples orders. Tonight, 19 Aug 2021, I ordered through the app, got my food and knew I should have checked my order. Got home and they not only screwed up my order they completely screwed me on content of what they did put it. This place like the Rancho one is just trash and if I were the manager or owner would fire my staff and try and find people who can read and execute a damn order. Sad and pathetic, like the employees are either stupid or don't give a damn. read more

This is the ABSOLUTE worst Taco Bell in the history of Taco Bell's. They NEVER get the order right, nor do they ever have anything in stock. How the hell are you going to not have your promoted item? Or anything else on the menu? This location and the limited menu makes me never want to go to Taco Bell again. read more

This location always seems to be closed. Are you guys understaffed? I don't see how this location is making money.

Disgusting.. first time and last.. the worst customer service ever .. food is so nasty .. Beefy 5-layer Burrito dry and not soft read more

Management really needs to step up their game this is absolutely pathetic if somebody has a big order why don't you tell him to wait on the side I don't understand I've been in the line for 25 minutes what's the point of drive-through read more

Every time I come here they're out of something.... This time no fountain drinks! Wont be back

This is how one of the tacos from the taco 12 pack I ordered , the night staff is all messed up looks like they where drunk or high off something because I've worked at Taco Bell before and it's not that hard to give someone a full order without them asking for each item because all the workers are on something theres was one white female at the window and a skinny black dude she told him to calm down as he was taking a order then the other guy and girl in the back kept asking me what was my order , like seriously the order is right on the screen then the dude at the window was like okay I gave you everything and I was still missing my two drinks and chips then the dude says I already gave you the drink and I was like no you didn't then he said again with attitude yes I did and I told him no I didn't which I was already annoyed at this point because they all looked and acted weird so I suggest you check on your employees cuz they might be turning up instead of working because none of them look like they where sober . Learn customer service ! read more

Taco Bell - Fast Food Near Me - Fontana, California

For being a brand new location there always seems to be a problem. First I had gone and they were out of chips, second time I had gone to the drive thru on a Sunday (June 27, 2021) at 4:20pm and the person on the speaker says they are closed??! There is clearly two other cars ahead of me waiting for food. I'm done with this location read more

This place has the worst service ever I would recommend to never eat here it takes 15 minutes to make two burritos it's unacceptable and the staff are rude and lazy read more

Drive threw is always closed staff walks out order is never complete it's horrible service I wouldn't recommend takes forever

The absolute WORST Taco Bell in Fontana no explanation needed, go there and you will see for yourself. Worst customer service, rude workers, dirty inside, somethings always "out" or not working. Id rather drive 30 min to a different Taco Bell then go to my local one (this one) read more

Friendly staff. Drive-tru was fast. 7 Layers are my favorite burrito here.

Place is hit or miss sometimes but in my experience, 60%ish of the time it's what you would expect from a fast food joint, and the other 40% is wrong orders being given out or long lines in the drive thru. Doesn't help that the area isn't the greatest with police always and drifters sometimes panhandling in the drive thru or using bathroom for extended periods of time. Overall, the food is meh and I wouldn't recommend the dine in if you don't need to stay to eat. read more

Stupid b*** taking care of drive through order only!!! leaving pick up phone web orders aside.. Unprofessional idiots!

Second time I order a taco supreme and they forget the sour cream. Being over charged and not getting what I ordered. Done with this location. read more

Negative 5 stars for the cashier at the front. He gave us our order minus the drink we ordered when we asked about it he asked us what drink did we order it was the Baja blast he then just responded we don't have Baja blast at the moment and just stood there until I asked my daughter if she had paid for a drink then and ONLY then did he hand her a cup so instead of doing that in the beginning he only gave the cup after we inquired and then when my daughter asked for a lid and straw he ignored her until one of his co workers pointed it out she needed help he assisted by just pointing at the items without apologizing just pointing. Rude behavior don't fire him just send him to customer service training!! This review made me give him a star just to post my review!!! He doesn't deserve a star at this point! Maybe after training!! read more

One of the worst if not thee worst Taco Bell I have ever been too. Food was cold, rotten, chips for our nachos tasted very stale and smelled horrible. My family and I got sick. Will def not be returning here and hope no body ever has this experience. read more

I have been here a few times since started working in the area. Today has to be the worse I have even seen. The workers are horrible. Attitudes towards people is horrible. 3 of the workers wanted to talk about who they hooked up with over the weekend with no consideration of customers in the dinning area. One female wanted to let the other workers know about her feet killing her and her bunion issue. The staff here is so unprofessional and rude. Another worker decided to take her break and turn her phone up loud enough for people on the next block to hear her. When asked to turn it down she told a customer to " mind their business". Management is horrible here . Won't be back read more

I had a great experience with the drive-tru, young girl with huge green eyes, she is very sweet and caring, the food in this location is always warm and ready, I take my lunches here and they accommodate my picky selection sometimes o ask for light on rice or beans due to my diet, they are perfect.. I come here every week.. read more

Horrible experience at this taco bell from start to finish. Pulled up to the speaker and was told they can only take cash so I had to back out and go to the ATM. Came back and started to order and was told the fryer is broke so I couldn't order most of what I planned on. The soda I ordered was out of syrup so I ordered a different one and when I took it home and my son took a drink of it, it was also out of syrup! Got my food and pulled away and realized he forgot 3 things so I pulled back around and told him and he gives me 2 of them and closes the window and I'm like hellllllo. I told the guy wow you guys really have a lot going wrong and he said "it is what it is, you can't expect much from taco bell" and closed the window! The owner of this taco bell needs to make some changes! read more

Been stuck in the drive thru for the past 45 minutes, along with about 10 other cars.. got to the window - lady gave no explanation, just took my card without telling me the total or going over what I ordered, then closed the window. I wouldn't have been as upset if the customer service was better, but this was just sad. I think I speak for everyone else when I say this location shouldn't be in operation. read more

They got the order done on time, and it was snappy. The building is new, and the person taking my order was surprisingly good at customer service. Food is what you'd expect, go figure. read more

Recently sent the following email to corporate: I would like a response through email as soon as possible. I placed an order online to your Fontana, ca location on summit where it was the most awful experience i have ever had. To be honest, all of your locations in Fontana, ca are pretty bad due to ALWAYS running out of something. Whoever runs these locations needs help with these locations. Terrible terrible service at the summit location though. I will share more when I get a response. I dont ever complain, but I am Truly deeply offended by this location. Have yet to get a response. This specific incident could not get any worse. Messed up my order 5 times. And to top it off. Got home and was still missing about $15 worth of food. SMH! Would like corporate to call me or email me. read more

I come to this location through drive thru pretty often and never have any problems! I tend to come here with my family (six people) so we usually order a good amount of food. Our orders have never been wrong nor have we ever been left without an item! The employees I've had the pleasure of interacting with are always polite as well. read more

Former employee here. Seeing all of these reviews gives me bad memories honestly. All of our training was on the computer, our seasoned employees that were supposed to teach us treated us like shit, management rushed us basically saying every order had to be out in about 50 seconds or so and we'd get bashed if we didn't, no one showed us food safety, we would accidentally drop things and they'd just tell us "just put it out we don't have time to drop more we're in a rush" on top of other gross things. I was there august 2021 to Jan 2022 and reading the reviews from back then are really accurate to how thing were going. The system wasn't down, we had people on break and didn't have enough people to put orders out. Inside was closed cuz there were 2 people max and we could barely keep up with drive thru. Always shortages, people who did inventory were awful at it. Oil genuinely was always dirty. The card reader did really go down all the time and management never gave us enough change to give any out. God there's so much more I could go on about. Had employees stealing from the vault and getting drunk on the job then denying it was them when we found the bottles. The energy there was awful and everyone kinda just fed off of each others negativity. It was so bad that the franchise that bought us sold us and that franchise didn't do any better. I was fresh out of high school and having this place as a first job was horrid. Yes, people were drunk and high especially on the night shift, they were a bunch of scumbags. Too much shit to list off honestly so I'll just end this off by saying if you value the safety of the food you and your family eat, DO NOT COME HERE. It's a genuine health hazard, I'm not even kidding. read more

Where tf is a the no star option fck. This taco bell fcked up on our order and fcked up me and my homies stomach fck taco bell till it's backwards. read more