We HAD to order our own food-but that is not the big deal. (For seniors it will be). The tables were dirty, the soda machine was out of ice, our food was cold and covered with a black burnt dusty material. I wish I had taken pictures of the situation, but I almost didn't write this. It was my fault I wanted a crunch wrap really bad and even though I saw the 1.8 rating- I told my husband to go there. I thought the ratings were from a year ago - surely they have cleaned up their act. No they did not! I cannot recommend this place. I didn't even use the bathroom for fear of what I would find. read more

Taco Bell, you guys have a great team here. This team is here dealing with downed systems and shortages everywhere but during the middle of a blizzard they did everything they could to feed some people and make everyone's day a little bit better! Great people! read more

Let me preface this review by stating that I didn't see the store's rating before I stopped. There were a lot of cars in the parking lot so I took that as a good sign. There were several people waiting for their orders when I went inside. I stood at the counter for at least 10 minutes waiting to order before I realized they have an ordering kiosk because it was behind me, and there were people standing in front of it when I came in. Once I ordered and paid, I moved down to where I had a better view of the "kitchen" part of the store. Then I noticed that the guy wrapping up all the food was also coughing pretty regularly. Mostly he was coughing into his shirt, but occasionally he didn't pull his shirt up over his mouth and coughed in the direction of the food counter in front of him. After several more minutes of waiting for my food, watching order after order being processed, and this employee coughing at least a half a dozen more times, I finally got someone's attention and asked for my money back. He said their manager was not currently in the store so he wasn't authorized to do that. He apologized and asked what my order was. I told him and they expedited it. It still took a couple more minutes. They offered to give me a free drink, but I wasn't interested. As they finished my expedited order, they told me my original order was actually next up. This is the longest by far I've ever waited for food at a Taco Bell. In addition to that, I noticed they were out of mild sauce in the lobby, and several of the tables hadn't been cleaned. I understand being understaffed, and needing to work to make a living. I really wish that guy had been given a mask to wear if he was going to be coughing while handling food. No photos of the guy coughing with his shirt pulled up over his mouth, then using the same hands he used to pull his shirt up to handle food. The point isn't to embarrass the guy personally. Restaurants should do better. read more

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Ordered grilled chicken Gordita , the bread isn't cooked at all , chulpaaaa bread was stale

Im not usually one to write a review but this was TERRIBLE. When we walked in all the tables were dirty, not a single clean one. No one will take your order so you are forced to order at the machines. We waited around 30 minutes for our food and didnt even get it all. We asked for our drink cups 3 different time, which wouldn't bother me if they were busy, but we could see multiple people on their phones or just talking. When we got everything (after more waiting) it was gross. The nacho fries were cold, the chicken chalupas were over cooked and stale, the quesadillas were also stale. Overall terrible experience for us all. read more

Food took 35 minutes to get, quesadilla was burnt to a crisp. The other items were stale. Entire lobby was disgusting. The other person who was with me had a separate order that they skipped over or forgot about so we got our food ten minutes apart. Worst experience at a fast food place. read more

Food tasted Great. Ordered was made accurately. Really good experience ordering here and employees were friendly too :) ! Keep up the good work! read more

Slow.gets lots or orders wrong been there 3 different times in a month and all 3 times got the wrong order or missing items

This place is a mess. Unorganized, GROSS, and most of the stuff didn't look like it had been cleaned for a while. The ladies restroom was worse than an outhouse. Brown crusty hunk all over the floor and toilet paper everywhere. The order was slowly fulfilled and I didn't even get everything I ordered I was handed my bag with no explanation as to why I didn't get fries or my freeze that I already paid for. Then I had to wait an extra 15 minutes just to ask someone where my stuff was and what's going on. Then the workers were arguing and had no idea what they were doing. read more

was tall so he could hand me my bag even though i parked far away. chalupas were a godsend

Horrible horrible horrible Place is a disaster The restaurant had no soft taco shells cheese or lettuce The chicken was even out but they didn't inform me until after I paid on everything missing above They don't man the register only look at you until you use the kiosk The staff messed up on a vegetarian Mexican pizza to a gentleman that religiously doesn't consume beef and he unfortunately didn't realize until after his 2 md bite and the staff was not sensitive to his concerns. Horrible horrible horrible read more

I wanted to indicate that Taco Bell is not answering their customer service messages. Detailing the issue through the app does not yield any support. The phone number provided for their customer service leaves service unavailable 24 hours a day. You wait on hold and cannot get support. With us being said, they are not issuing any refunds and not updating the app at their location. They are selling things not provided to customers through their app. The location has had repeat claims of shortages on ingredients locally. In these prior months they have blamed the pandemic. While trying to resolve this issue I have found that KBP foods that managed this company are directly responsible. They are involved in a class action about collecting employee biometric information without consent. Historically, it appeared to have been 2018 they were also facing a lawsuit regarding staff wages. I want to petition anyone who reads this to report the same issue if it has happened to them within these last few months or upcoming connected months. They need to be held accountable and are not able to provide support. They are stealing and no one can be arrested at this time. read more

Every visit to this Taco Bell has been a let down, and tonight was no exception. I was in line for over 40 minutes total. AFTER I ordered my food I waited over 30 minutes to receive my food. When I arrived at the window to pay, I observed trash, food, wrappers, and boxes on the floor inside. I saw employees walking on the trash and even kicking it as they passed it. One employee kept leaning on the drive thru window and getting on her cell phone. Our food was cold. Our burritos were soggy. The nacho chips were placed in our bag upside down so they were spilled out in the bag. The taco wrappers were wet. read more

Taco Bell - Trash on floor in workspace area. - Fast Food Near Me - Hannibal, Missouri

The worst service I have ever gotten at any fast food restaurant in my entire life. They can't keep the orders straight. They're inconsistency with the way the food is made and has in it, and constantly giving out wrong orders to people all the time. I have also had a very, very, very long. Wait time, as I think the longest I've had is I one and a 1/2 for their crave box, which doesn't take very long to do. read more

Taco Bell has been pretty good lately with the service and even the food has been decent but today, ooooooo that lady at the window was impatient and didn't listen i feel like it would have been better if it was the usual guy, so she sucks maybe just a bad experience but she got me boiling, and the ambiance at the window was just off maybe just stressful day so far but not what i want when going to get food if and when i work fast food i put on my smile no matter what so no excuses.! read more

The worst Taco Bell I've ever been to. Service is terrible, staff are touching their faces and mouths with the gloves they are touching people's food with. The place is dirty and we will not be back. read more

Food was OK until we found a foot long strand of hair in our bowl! I took it to the counter, the male server said "oh thanks". He turned around, threw it in the trash and went about his business. I at least expected him to give me a fresh bowl. We threw it away and left. Never again! read more

Ordered online went to the store to pick up items. I was in the drive through for about 25 minutes when a girl comes out to tell us they are closed. They offered no recourse on my money already paid. Came back the next day to have the manager claim he couldn't help me either. I asked him to make the order. He said it wasn't their policy. Whoever this franchise owner is should be ashamed and move on read more

It was dirty and they prioritized the drive thru to the detriment of everyone else. It took just under an hour to get our food; the last thing we wanted in the middle of an 8 hour trip. If I'm going to spend an hour waiting for my food, I want something better than Taco Bell. read more

worst experience ever. took like 45 minutes to get our food and everything was messed up. I can't even be mad at the staff because it is clearly a manager issue. they were prioritizing the drive through over people who were in the store. read more

This is the worst Taco Bell I've ever had the displeasure of being in or ordering from. Almost every time I order from them whether it be from doordash or in person, they get my order wrong and the staff is so rude when I tell them. Their store is also dirty and disgusting I wish I can give them zero stars because giving them one is too generous. read more

Waited for 40 minutes and never got my food. I have an hour for lunch, so had to leave to go back to work with no lunch.

Waited 30+ mins for an incorrect order. They prioritized all the drive thru orders over the people who were waiting for over half an hour inside, probably around 20 people came and went through the drive thru before we were served. The food was sub par even for a taco bell. Underfilled and incorrect order. I watched other customers leave in frustration while i was there. Terrible service and pretty dirty too. read more

We waited over 30 minutes for my friends food. And when it finally comes it the cheese isn't even melted just thrown on top. read more

Taco Bell - This was supposed to be a Grilled Cheese Burrito - Fast Food Near Me - Hannibal, Missouri

A friend and I came into the lobby and ordered our food. We waited about 10 minutes to get our food and ate. At 8:40pm, I went to the kiosks to make a to go order for my family and at 8:42pm they said the lobby was closed and they would no longer be taking orders in the lobby. We immediately came to the drive through so I could get the food for my family and half an hour later I am still sitting in the line. This is ridiculous. Food was as it should be when we ate in. Very frustrated with the early lobby closure and the wait time in the line. read more

First of all, order before you are hungry to compensate for the long wait. In the very rare occasion that they get your order correct, your food will taste like it's been sitting out. This place used to be great, but the food quality and service has plummeted recently. Staff shortages aren't the problem here, they just do the bare minimum. I'd recommend Long John Silvers over this place. read more

We ate there Thursday, 5/6/21 and the place was dirty! I was with two ladies who said they never want to go back to this location. There were lots of staff but they just seemed to be standing around instead of cleaning the place. Almost every week we eat a Mexican meal and most of the time at Taco Bell. We have found the Quincy IL stores to be very clean. In the future, we will travel to these locations. What a shame they are not striving for cleanliness at the Hannibal , MO location! read more

The food was pretty good but very messy. Also the service was okay but we prefer to use the machines because of bad past service. We got our food pretty fast. The music was very upbeat but was glitching out. The overall look though is as you think a fast food Mexican place would look. Lastly, I didn't like how the workers were yelling and laughing. I personally don't wanna hear there conversations. read more

Fuck you Abby.Fucking up my order then wants to talk reckless to me becausewrong your . read more

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Stopped for a quick bite ordered 4 tacos and 1 drink for 2. Took 30 minutes. Order messed up, worker touched nose with gloves on without changing them 3 times! Just wanted my damn money back to go elsewhere. read more

The workers look like they care more about their conversation than doing their jobs. Also the bathroom looks like it hasn't been cleaned ever. The food was fine for a taco bell, but don't go if you are in a hurry. read more

Should probably update hours again...I was in the drive-thru in at 10:15 on a Saturday night and was told by someone (still wearing a headset) that they were closed. Also saw a bunch of staff hanging out by an open back door. Not sure if they were supposed to be open till 3 like their hours State but they were turning away business! read more

I love TB. The food here is good, the usual TB standard. But the dining area is dirty!! Nobody else eating inside and I see why.

thay wont take money n you can only order if you have card they won't take cash just lost 40 $ from just 2 people read more

We love this Taco Bell, especially the night shift staff, we really wish you were open 24/7 because we get off late and often can't make it there on time, but this location is AWESOME read more

they took almost 35 minutes just to hand me a large cup while they were not even that busy, i'm so pissed. the stove tops were black and they were still cooking the quesadillas in them. not a clean place overall, don't go in there. read more

it was by far the worst fast food restaurant i've ever been to i do not recommend and it took over an hour to get a single crunch wrap it was absolute shit read more

Says it's open until 3am. Show up at 2:42am. Wanting some taco freakin bell bud. Workers outside smoking the ciggies and saying they closed. We sad. 2 star. read more

If you go here after 8pm be prepared for a complete crapshoot. They WILL NOT get your order correct. Ever. I can't go there anymore because the food is so poorly prepared and the order is never correct. read more

We waited in line in the drive thru forever... The money kid was awesome, very polite. So food = yuck. Staff = yeah!!