I specifically go to Taco Bell for my fast food because it's the most vegan friendly option. The only two times i visited this location they messed up my order in grave ways. First time on my black bean crunch wrap, they kept the sour cream on despite me selecting to remove it. The second time, despite me CLEARLY order the black bean crunch wrap, they used meat. MEAT. absolutely unacceptable. As a side note, both crunch wraps were poorly toasted and soggy and stuck to the lining of the paper bag. Taco Bell used to be my safe restaurant. Now i fear i can't order it anymore read more

Food is great as usual except my taco is always broken when I get it. Love ordering from mobile app. They have parking in front for mobile order which is awesome. Service is fast. Plenty of table if you want to dine in. read more

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Walked in for lunch at this location located at the moanalua Shopping center. Clean and convertible place with lots of seating, self serve drinks station and grab your own hot sauces, napkins and utensils. Shout out to counter service Ryan who took our order, repeated it back to us, asked if we knew about the current specials and was fast/courteous and respectful! Food order was fast and accurate. We found a table inside that was clean and comfy. Overall a wonderful experience and we will be back! Thank you Ryan! read more

CODY visited the Valkenburgh St location CODY ordered 3 Taco Supreme meal CODY food was tasty CODY counter person was friendly and speedy CODY dining area was clean, organized, inviting CODY also liked the yacht rock music playing CODY will return to order more food read more

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Sigh...it's like they know what food is for me...I even clarified that what they had on the screen was right. The 2 fajita street chalupas comes with two of them. I asked if it represents 4 of them and she said yes...I give up on this location...bye Felicia read more

This location is horrible. Experienced the most confrontational employee ever. After experiencing a rude and sarcastic attitude from an employee, asked for a manager and another employee came to his defense and decided to block the window and be the second employee to give me attitude. I can't believe they run a business like that. All young employees who speak to you with no respect, then get even more disrespectful when you ask for a manager to speak with about their nasty attitudes. It's like the female employ wanted to get into a physical altercation with me over me asking for a manager. She obviously had power over her manager. Manager came to the window briefly and couldn't be bothered and disregarded me, told me to just call their higher ups, then the employee cut in again and told me to leave and if I didn't like their attitudes. This location is nasty and really not worth the time. They are a location that enjoys giving you attitude, but when you give them attitude back-you are told to leave. They're ready for a fight and obviously seeking one. If you have any customer service issues here, they don't care. I'm wondering why the employee who wanted to fight me isn't the manager, she even arrogantly spelled out her whole name. All this while we are there for a few short minutes wanting to order our food and leave. This location is ran by that employee, not their managers. read more

They have stepped up in service. Not sure about dine in services. We just came from the Kalihi location. Plan not to go there anymore. This Moanalua location on Vaulkenburg is void. Friendly service. They repeat back the order. And on the drive through screen - it works and one can see the order as well. The food is fresh as well. Thanks to this location in Moanalua!! read more

It's a Taco Bell. I'm not expecting fancy dining. So far I've only gone through their drive thru on late works days when I'm craving a burrito. Today I finally went inside (the drive thru line gets intense during lunch hours) and I wasn't disappointed. The person taking my order was friendly and made small talk. Food was ready quickly and met my expectations. The lobby was clean and I wouldn't have minded sitting down for a quiet lunch if it hadn't been that I was on a time crunch. I recommend the chalupa! read more

Taco Bell - Fast Food Near Me - Honolulu, Hawaii

Cravings... Taco Bell has mom constantly craving their tacos...Taco Supreme to be exact and it has to be crunchy she's not a soft taco person and let's not even talk about those street tacos with her lol! This Moanalua Shopping Center location is a nice convenience though just a short distance from busy Nimitz Hwy and the Freeway it seems to have it's own vibe among other foodie choices they do have a drive thru as well making it an easy way to grab and go your cravings. Though I do have their app did decide to walk in and see how cozy this restaurant is as it is quite small though offer all the usual that we search for including a self ordering kiosk and a shelf to pick up your online order. The staff here is constantly busy fulfilling the orders but was very nice and polite taking my order. Yes the dining room is quite small though had enough tables for the random ones that dine in including a hightop bar table which has hooks to hold your items is a nice convenience and a restroom as well making it a full experience here and my order was make fast and perfect as I made modifications, all condiments sauces, utensils and napkins are self served making it easy to not always have excessive sauces and just what you need...happy belly. Thank you! read more

Only 2 employees who are obviously overwhelmed with orders and not enough staff... They are totally ignoring customers standing inside at the counter. . I understand their situation but at least acknowledge your customers.... I worked retail for 30 yrs..... read more

Tried this location a while back and ordered a bacon Crunchwrap. It was cold in the middle, so I never went back. I happened to be in the area today and figured I'd give it another shot. Ordered the same thing--a bacon Crunchwrap. Yup, still cold in the middle. read more

I had a free birthday drink on the app, and my friend was craving for Taco bell, so we decided to drive here. This taco bell is clean, and the staff is very helpful and friendly. The cashier was very patient and helpful, and helped me with my app order since I had a hard time maneuvering around the app (I am now starting to get computer illiterate as my parents were when i was younger and had to help them, so you younger folks, please be patient with elders because you will one day be in this position as well lol). However, there is only one cashier, so if the cashier is not at the register, nobody else is willing to immediately help you. Food was fresh, and I'd order here again. Lots of parking since it is in the Moanalua shopping center. read more

Well, it's Taco Bell! I appreciate their breakfast menu! But who doesn't love Taco Bell?! Lol.

I actually love this Taco Bell. It is super spacious and the customer service is always good here. Ok so who doesn't love tacos?! Right! I love their crunchy tacos, soft tacos, cheddar chalupa, Mexican pizza, five layer burrito, cinnamon twists. Oh man I can go on & on but I'll just be naming their whole menu lol their food is very tasty and always makes me full. Oh! Don't forget to get a Baja blast to wash your food down, yum! read more

Taco Bell - Toasted Cheddar Chalupa - Fast Food Near Me - Honolulu, Hawaii

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Don't go through the drive-through unless you have 30 minutes to wait for your food. It is insanely slow.

Just tonight, I ordered a combo box with a 5 layer burrito, chicken chalupa supreme, soft taco supreme, and chips + cheese. I get home, and see there's cheese but no chips. I drive back, get the chips (with the employee taking my box behind the counter in the process which is a HEALTH CODE VIOLATION!!), then I get BACK home, open the taco wrapper, and it's a regular taco and not the one I got upcharged for. The cashier also, upon initially handing me my order box with the straw, assumed I had already gotten my drink and was reluctant to hand me the cup. Overall a complete mess of a store and I'll drive the extra couple minutes to the Stadium location going forward. read more

I have been here many times. It's never been bad, but Wednesday, May 21st around 5 pm I went and had quite possibly the BEST experience at any Taco Bell I've ever had! Food was hot and fresh, no question. The food came out very fast which is nice as we are trying to eat and get to Bible class on Wednesdays. The restaurant was mostly clean, but a dirty table or two I'm not gonna leave a 1 star review like some people do. Overall 10/10 extremely satisfied! read more

Taco Bell - Receipt - Fast Food Near Me - Honolulu, Hawaii

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I got desperate as we are packing to move I needed something quick and easy so I decided to give this location another shot... Of course, once again, they charge me for l the things I asked for (chicken instead of beef) because they show on the receipt but I get home and not only is my "burrito supreme" made with beef, there is nothing except ground meat and hot sauce inside, no vegetables. The second star is because in spite of their errors, they are always very friendly at the drive-through window and keep the line moving quickly. read more

Taco Bell - Drive thru line - Fast Food Near Me - Honolulu, Hawaii

I 100% have to check my order every time because its about 98% of the time not what i ordered. Attitudes here are idgaf. What happened to the nextgen? I'll still go here because its the closest one to my house. The only down side is having to constantly check my order before driving off because it ticks them off even more read more

This location always has something going on. Every time we've been here in the past it wasn't anything grand or great. Service is meh, very cut and dry. But today is where I draw the line. It's 3/2/24 the woman that took our drive thru order, very plain. Nothing out of the ordinary just sounds like a tired girl who does not care to be there, but the guy working at the window in the drive thru handed us our food and drinks coughed MULTIPLE TIMES while handing our food, and as we were about to drive off. DIRECTLY at our open car window. Not into a sleeve, not off to the side. BUT LITERALLY HEAD FACED TOWARD US. Didn't apologize or acknowledge what he did. That is the most disgusting and disrespectful thing you could do working in the food industry. I hope you have the day you deserve! Go to a different Taco Bell, unless you like meh service with a side of germs. read more

We had the option of going to this restaurant for breakfast or the one in the NEX food court. We should have gone with our second choice. Upon entering, there's a sign that states"order here" at the kiosk. So we did. I guess drive through gets priority as we had to wait awhile to get our food. I was standing at the counter for a length of time to ask for the restroom key. Finally, someone came to the counter- to give us our order. This is what was told to us: " no coffee, our machine is broken." No " I'm sorry for the inconvenience." So we asked if we were going to get a refund. The manager came over and told us "no refund if you pay at the kiosk." My question:"why didn't you put up a sign that says 'no coffee'?" Mind you, it was breakfast time. Gosh, I hope all the mumbling in the non-English language wasn't about us, because that wouldn't be cool. We followed the directions and ordered at the kiosk. We didn't get our entire order; to be told that we couldn't be refunded. She did end up giving us some money back because I told her that wasn't right. I suggested she put up a sign at the kiosk to prevent it from happening again. Still no sign. Poor service read more

Haven't been to this location in a while. It's gone through a renovation which is for the better. It has a modern look on the outside and clean lines on inside. Ordered the Beef Grande Nacho Box. This was like having a nacho bell grande on steroids. It was good and I would order it again. The Nacho box comes with a medium drink. Tried to order it without the drink but couldn't. The Hawaii price is $6.50. read more

Taco Bell - Beef nacho box $6.50 - Fast Food Near Me - Honolulu, Hawaii

Let me just start by saying all the times I've come here it's NEVER good. I had to write about today's visit because this location was closed for awhile due to renovations? PARKING: Parking lot is HUGE, so don't worry about parking & they have a drive thru. SERVICE: I don't trust driving my wide suv in the drive thru so I always go inside. When I stood in line (only me inside) one of the workers had the audacity to tell me to use the kiosk. I asked her are your registers closed??? She said they are short staff. I'm not trying to be rude but is that my fault? Why open when you don't have enough workers. Common on now. Please please get your work straight. & your workers never seem to be in a good mood at all. Do I need to drive farther to another location? read more

Went there and order two meals with two drinks. Supposedly he thought it was 5 meals and 4 drinks. I notified another worker about the situation which he helped me with but the one who took my order complained and didn't offer a refund. Luckily the other worker did and I received a refund for partial of my order. Alton Y needs better headphones but I appreciate the food just we're not throwing a party man read more

My girlfriend suggested Taco bell last Friday night. I've never done well after eating there so I chose to get my food elsewhere, but she went ahead and picked up some Taco Bell for herself. I would say it was about 3 hours after eating her food, her stomach began to make strange noises, then she said, why did I get Taco Bell? and ran to the bathroom. Need I say more? Sure, why not. Her stomach continued to grumble for two days after. She agreed, next time she suggests Taco Bell, remind her that this is the norm every time we've eaten there and that's why I chose not to dine there. read more

I go to this Taco Bell location from time to time because it is close to the office. Usually I get my order to go, but on this day I decided to eat in. I got the Chalupa combo, which came with a Cahlupa, a Dorritos Locos Taco, and a drink. I decided to add a taco supreme to my order. They now have a kiosk where you can enter your order. The staff made the order correctly, and the food was delicious. The restaurant was clean and not crowded. I was able to enjoy my meal outside of the office. I know I will come back. read more

I don't know what yall pay that guy who works the late night drive through but it's not enough, he always has some funny shi to say and he's hilarious. Don't even care if the food is bad sometimes. Dude makes my night read more

When there's adequate staffing, the service is decent and the orders generally accurate. When there's a shortage of staff, however, it's drive-thru only and the line is over an hour long. I got stuck in that one time but luckily found an opening to escape and head to another restaurant. read more

Taco bell, moaunalua shopping center. Honolulu, Hawaii. 05/11/24, 11:15 am Went to counter to order, waited and waited, no one came to help. I asked for help, no one came. I was ignored. I asked loudly a second time and still no help. Another customer said I should use the kiosk to order and that's how he got his... That's beside the point. There should be a sign or be told to do so instead of being ignored. Nothing was posted or said. Upset I was ignored. I go there almost every weekend. regular customer. Shift leader should be retrained or fired. Other workers didn't say a word, all of them when I asked. read more

the indian lady with glasses at the drive thru had the worst customer service i've seen in my life! i was shocked and disappointed in her responses and action she was super rude rushing my order and then proceeded to say that the money in my account didn't go thru when i even showed her the transaction went through she then started getting aggressive and telling me to just to take the food and leave and proceeded to say that she has a long line and doesn't have time for this on top of everything the food the was cold i wouldn't recommend eating here at all. ps (i hope you see this message you rude b****)this is a business and a establishment and if she was working for me she would be fired immediately on the spot. read more

Um well they are not open right now but it's apparently ok to not put a sign out that they are not open. Waited in the drive through for nothing. Would be courteous to let people know your not open! Is this location temporarily closed or permanently closed? Don't know since there is no sign notifying customers about their closer. read more

Very poor customer service. Went thru the drive thru, on a Tuesday night. The woman speaking wasn't very nice. I ordered a Mountain Dew with my meal. When I got to the window to pay/receive my food, the woman goes to hand me what looks like a blended Mountain Dew, yellow and blue ones to make a green looking drink. I say to her, I'm sorry, but I ordered a regular Mountain Dew. She said, oh, this looks like a blended one, you didn't order this? I said no, I ordered a regular Mountain Dew. No harm no foul. She goes to dump out the green drink, but doesn't pour our all of the drink, leaves about 3 inches left of the green drink in the cup. She proceeds to fill up the rest of the cup with regular Mountain Dew. When she goes to hand me the new drink, which still has a visibly green tint to it, I ask her, would you mind pouring out the whole drink and refilling the cup? She responds with I did. I reply, no you didn't, there was still a little bit left when you refilled it. She replied, no I'm pretty sure I did. I again replied, no you didn't, I saw you and the drink is still green. She goes back to get a new cup and start over. The other woman working with her asks what's going on and she proceeds to tell her and they both just shake their heads in what seems like irritation. When the woman fills up the new cup with Mountain Dew, the previous cup with the green tint to it is right next to the new cup.. and can definitely tell that those 2 drinks are not the same. Very poor customer service. Should never argue and give attitude to a paying customer. read more

Did a mobile order this morning when I was just 5 minutes away from Taco Bell and I must say, they were pretty fast in preparing my order. I suggest getting the Taco Bell Mobile App for this convenience. On the app, they also offer rewards that you can redeem for free food. Who doesn't love free food :) read more

Taco Bell - Beef Chalupa - Fast Food Near Me - Honolulu, Hawaii

"Usually, I don't write reviews, but this time I have to. So, today I bought my favorite menu item, a Cantina chicken bowl, but I was very disappointed. They gave me very dry rice, even though I was very hungry and craving the Cantina chicken salad bowl. Sorry, I can't eat it; the taste is yucky. Should the employee check it first or replace it with new rice if the rice almost runs out before they sell it to the customer? I understand the company won't waste food or that they are trying to cut expenses. Two stars are good enough read more

UPDATED THIS REVIEW!! I dislike ordering my food at the drive-thru especially this taco bell. 9 out of 10 times it wrong!! whether they forgot something entirely or forgot to omit something (tomatoes etc) or add something it's more likely you'll receive your order wrong. I think it's 50-50 on whose wrong. That's why i'm giving them 4 stars . I'm making changes to something on their menu, they just forgot to make those changes, again if your ordering with some changes. Walk in is your best bet. UPDATE BELOW (Jean - You're awesome) I'm so upset at myself, i forgot my phone at home so i couldn't take a picture of this person. But before i left with my food, I made sure I got her name!!! Her name is Jean, oriental older lady that i've never seen working here before. She's fairly new i think or maybe worked another shift. Jean is awesome, she gets it right the first time. I've had younger people take my order and it's never been this smooth as i experienced tonight, not only my order but 7 other orders before me. NO ERR's err or held up line AT ALL! Smooth, efficient and accurate... I was in awe and amazed as she took everyone's order on point, no errors at all, she made a long line what i thought would take easily 10-15 min, she did it in less than 5 min. She repeated everyone's order then thanked us as well as "have a nice day".. The drive thru is always jam packed with at least 10-12 cars. So lines form fast with walk ins but Jean I must say killed it with ease. Never saw anyone handle a line with such accuracy and calmness. You Rock Jean!!! Please stay here, this taco bell needs someone like you. My ratings are 5 stars now because of you Jean! read more

Clean place. But probably since it takes over 15 minutes to get one combo order nobody stays in to eat. Friday at 6p about 10 customers waiting for their orders inside with two cashiers just talking story to each other. One is probably in training I will give them that. But no sense of urgency here. read more

Friendly service, very efficient separating orders, and fully stuffed burritos and tacos. Best Taco Bell I've been to in a while. This location revived my love for Taco Bell. read more

This Taco Bell's hours are inconsistent. As of yesterday they are openly open five hours out of the day. They seal the bags up when they are open, but definitely check your bag before you leave. They forget straws a lot here and about every other visit one of my food items is missing. Also, if you order the chips and cheese, they don't even fill the little container up a third of the way full. What a rip off. I've never seen such a horrible Taco Bell. Also, the drive thru at this location is shaped very strange so be careful you don't curb your wheels. Also: to update since the owner wants to share the hours are on the website.... While this is true... more than once we've been turned away from the drive thru 20-30 mins before the advertised closing. read more

Asked for a whole lotta hot sauce received a whole lotta nothing. Mahalos for ur time.

Didnt ask for sour cream in my tacos, and I got sour cream on my taco, but if it was just that I wouldn't have bothered to make the rating. See the attached photos of my severely bent out of shape straw that looks suspiciously like it's been chewed on. read more

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