Young man I believe his name is Antonio is on point with his customer service,very helpful with my order.

This Taco Bell is straight ass, worst location, messed up the order with the wrong stuff, tried eating it and it taste like ass, even the chips n cheese was horrible, chips taste like old oil and cheese had a piece of hair. Only thing they did not mess up was my Baja blast, it tasted good. read more

3260 N Durango Dr Las Vegas, NV 89129 United States Pulled up during working hours drive thru. 7:30am on a 24 hr location. Rude girl. No greeting. Straight up said "were closed" I told her is says 24 hrs. Her response " no it doesn't" ???????? All this says to me is she doesn't want to work read more

Taco Bell - Fast Food Near Me - Las Vegas, Nevada

We are officially done with this location. Went there 2 weeks ago. The cinnamon twists and chips were horrible. The kids were disappointed. I called and was offered free twists and a comped box when we return. We returned again today, and same awful after taste. Seems like they need to clean their fryer oil. It's dirty. Thanks for trying, but we are done. Too expensive for garbage quality. read more

Yes these reviews are correct.... This place is horrible. Tastes like i got someone else's order!!! Who knows how long it was sitting under the lamps? I was in the drive through line les than 7 minutes and everything tasted old read more

#1 ABSOLUTE SLOWEST TACO BELL LOCATION IN THE CITY!!!!!!! I was in the lobby watching the workers and they are so RIDICULOUSLY SLOW PACED!!!!! Nobody in the drive thru, 1 person in the lobby and they STILL MOVE LIKE SNAILS!!!! I swear this location the employees are on some type of drugs for how SLOW they move! Idk who the manager is here or who is in charge of this district of this particular Taco Bell but GO* DA** could these employees move any slower at their job!!!!!!!!!! I coulda drove to cvs around the corner, shopped for my items and came back to this Taco Bell location and they STILL wouldn't have had my food ready!!!! Someone PLEASE fix the slow paced workers here cause DAMN! It's bad here at this Taco Bell!!!!!!!! read more

Did not say closed on app then refuses to give us refund manager tells us to go fuck ourselves because there's not enough people and he does not care we're not getting a refund you can go up with the app even though the sign said open the app said open Google said open and then 30 minutes later they open and still refuse to give us our food read more

What a joke $40 bucks on Taco Bell app and I order The Sauce and food when given the bag I was told It's self serve sauces and when I got home half my order was missing I'm upset and all the teenage kids working were throwing all kinds of things on the floor, the blue haired girl was rude cause I asked for my drink and it was Made so bad!!!! $40 bucks down the drain!!! Thanks for nothing!!! Manager Was rude And acted like I did something wrong!!!! read more

I've eaten at this location a few times now. The food is consistently hot to order and quick service! I appreciate the staff doing the necessary work to ensure my Taco Bell cravings area always met! read more

9/10 they get my order right so the food is good, and the service is always really good too. The staff seems like they have fun with each other which is honestly refreshing. The vibe is always a 10/10. read more

Has terrible reviews but my first time at this location went good. I did a order on the app and picked it up at 10:29 am today (6/20). The older lady who greeted me at the speaker was so extremely sweet and nice. Wish I got her name, when she gave me my food at the window. That smile on her face was the cutest, I'm not sure who she is but she made my morning. I got my food order correct, usually I confirm it and they still always mess up. But that was at the location in Henderson off Horizon. The food was still warm after driving ten minutes to work, meaning it was made fresh when I got there. The food was really good, no complaints. They gave me all my sauces that I asked for. Hopefully someone that works there sees this so you can give that little old lady a hug for me :) read more

Don't order from the app, They charge you first and then tell you they don't have it.

It's your regular Taco Bell! Service is hit or miss. Never consistent but that's how it is ! Place is clean for eating in lobby

Just came through the drive through and the girl literally stopped taking our order halfway through and we had to restart they never even gave me my nacho fries which is the only reason I came to fucking Taco Bell and then they gave me flat root beer and a dr.pepper I never ordered. read more

Every time I come to this location, the staff is incredibly friendly and have excellent manners. That kind of service is appreciated!

The manager Mrs. Ana unnecessarily up-charged my order which has never been done at another location. Then refused to confront me and forced the high school workers to talk for her. Disgraceful. read more

Very slow service. Drive through line is out to the street and I had to get someone's attention to order twice only to wait another 15 minutes. Dining area and the kitchen are a mess read more

Taco Bell - Fast Food Near Me - Las Vegas, Nevada

Very disappointed!! The customer service we got from London in the drive thru was not good as well... we spent $60 and got this!!! read more

Taco Bell - This is the crunch wrap supreme I got from this Taco Bell .. - Fast Food Near Me - Las Vegas, Nevada

Came to dine in today. Drive thru lady was rude and clearly hates her job. Food was horrible. Paid for extra cheese and had to remind staff what extra meant and then ordered cinnamon twists that had no sugar or cinnamon and was given an attitude for asking to receive what I paid for. Won't ever go here again. Staff here need to be trained in customer service and how to smile read more

Last couple times ordered through Uber Eats they always forget the sauce and vegetables are like they just pulled from freezer

Been going to this taco bell for over a decade and recently the service has been terrible. The employees have not one ounce of customer service skills and have a rude attitude/demeanor. They got my order wrong and gave me attitude when I asked nicely if it could be fixed. I was being very understanding and got nothing but nastiness back. Very disappointing. read more

Order number 936865. Worst drive threw ever. Pulled in 2 cars in drive threw ahead of me. I'm 3rd car. It took 31 mins to hand me my food. When I asked for hott sauce was told "u didn't click any on ur mobile order" girll closed window and. Nvr returned. Pulled around and walked in asked for a manger. A lrg blk women said WHT. I asked WHT the issue was for 30 mins plus in drive threw and why I couldn't have my hott sauce. The drove threw girl popped off "ur not the only one ordering" . Legit play cams back. Left without sauce. Got home and wife says "food is very cold take it back" . Called and called no answer. Will be disputing charge on Monday. read more

Have gone to this location twice. Both times it has been the worst Taco Bell on earth. 3 Employees were smoking out front of the store. They have forgotten to put hot sauce in the bag BOTH TIMES I have gone here. They haven't served me a correct order ONCE! Not a care in the world. Management needs to be fired as well as almost every employee. Corporate and HR should take a good hard look at this location. No wonder the line has been empty every time I've visited. People who live in the area seem to avoid this location. read more

The worst place to get FAST FOOD. Two different locations and both locations didn't make a damn thing for the dining room costume we all had to wait over 45 minutes for our food. Again just left a different taco bell. Same F thing No one in lobby get food until drive thur is empty.... WTF read more

watch out for the manager "Miss Ana". She told her teenage employees to upcharge me on an extra tortilla for a burrio then refused to come to the window to be confronted. unprofessional. read more

Lunch time at work is an hour long. So when you get to Taco Bell and they refuse to acknowledge anyone who walks in the door unless they've touched the help yourself screens, you can already tell the customer service is going to be bad. Placed an order on the Taco Bell app to be ignored while I was standing in the lobby waiting to ask for my order. When I parked my order tracker said my order was still being made. By the time I made it to the counter it was ready, I thought perfect time. Still not being acknowledged for five minutes I hear the staff talking about how they just gave my mobile order to another car.... Maybe if you would have acknowledged ME, A paying customer at the counter, you wouldn't have gave my food to someone else so here I am wasting another 10 min of my lunch hour because your employees and the manager all have to be huddled in the same dang corner IGNORING CUSTOMERS IN THE STORE!!!!!!!!!!!!! Lunch hours get busy at fast food places, I work in the medical district so while I understand there might be a wait you MANAGER should understand I only have an hour like Most of the patrons coming in between 12-1. You have two people at the check out window and they both lack the capability of paying attention TO THEIR JOB! WASTE OF TIME AND MONEY TWO THUMBS DOWN WOULDNT RECOMMEND THIS LOCATION THEY FONT LOOK AT ANYONE THAT COMES IN INLESS THEY ORDER OFF THE HELP YOURSELF SCREEN FIRST... read more

Most likely the worst Taco Bell experience I've ever had. The employee at the drive thru was rude and incompetent. I tried to order a Power Bowl and her response was "What's that? I don't know what's that. That's not on the menu." She then lied and said that it was discontinued months ago. I told her that's not true. I literally just ordered it 3 days ago from another location and a week before that. I doubt that the menu varies from location to location. A few seconds later another voice comes up on the intercom and said it's available in chicken or steak. I wanted to substitute it with beef. She then firmly said chicken or steak only. I guess the other 5 locations I've visited broke the chicken and steak only rule and allowed me to customize it to my liking. It's not that difficult. Instead of scooping the chicken or steak you just scoop the beef in it. It's as simple as 1+1. Avoid this location. They will lie to you and deny your customization. The employees are rude. If you order from here I would suggest double checking your order before leaving the drive thru. read more

Great Great I will go back. Very good service. Clean inside and outside. My wife and kids think it's the greatest. read more

Excellent, especially the breakfast!! Do the drive thru and eat while driving!! The staff are really nice too! (Hi Nana & Bobbie -- you are great!!) :-) read more

Taco Bell - Potato & egg breakfast burrito!!! - Fast Food Near Me - Las Vegas, Nevada

Food was fine but online order- ordered 18 SAUCE PACKETS and received 0. Annoying. Don't offer to order it if you won't put it in the bag.

Painstakingly Slow SERVICE. They can't get an order right half the time. And when it comes to extra sauce don't even ask! And if u actually go inside this joint.... I hope you don't have to use the facilities. Just sayin. read more

Came at 11:30pm and there was a lobby chair blocking the drive thru entrance. Mind you, this is a 24hr location. Seen people inside doing absolutely nothing. Avoid this location, service is definitely gone downhill. read more

Taco Bell - Chair in drive thru - Fast Food Near Me - Las Vegas, Nevada

Service was good, but let's do better on making the food how it's suppose to be made. If it doesn't look like tge picture then that is false advertisement right? Let's do better please. Also, my tacos had a-lot of lettuce and a sprinkle of cheese. read more

Taco Bell - Seriously?? Do better, I ordered 2 of them and they both looked the same. Then my regular tacos had all lettuce and barely any cheese.. - Fast Food Near Me - Las Vegas, Nevada

This Taco Bell has never failed me on all of my visits. I visit about once a month or two months, and I've never been disappointed. Many other fast food locations near Cheyenne Ave have been awful. But this Taco Bell has always been great. Serving me fresh, hot food. The kindest and most patient staff. The "worst experience" I can report is being served at the drive-thru window by a trainee, and even then he was kind! I always enjoy visiting this Taco Bell. I cannot speak on the inside though, I've only gone through the drive-thru. read more

The guy running the drive-thru window (beard, glasses, flannel shirt) needs some major customer service training. Dude had major attitude when I asked for a drink holder as he's handing me 3 large drinks with my order. I then noticed he had rounded my change up to give to their foundation, without asking first. I normally say yes to this but who the hell do you think you are just doing it by default? I'm pretty sure that's illegal. This whole situation could have been avoided if all he did was actually talk to the customers! read more

My husband and decided to go for lunch. The restaurant was not busy at all. We arrived at the counter to order our food. The employee walked away and said that we needed to use their kiosk. We refused and requested to order our meals at the counter. She then walks to the kiosk and insists that we use it. I told her no again. She needs walks back to the counter as her manager walks towards us and tells her manager that we don't want to use the kiosk and starts laughing. The manager the says "Well they can wait then! "With a very bad attitude." Mind you again the place was practically empty and there was about 2 customers eating in the dining area. I will definitely never come back to this place and will make it appoint that everyone knows of this place! Very POOR CUSTOMER SERVICE! I would of never chose a 1 star if I had the chance. They don't even deserve that! read more

Terrible service. Rude employees at the drive through. Unconcerned when they don't put what you ordered in the bag and then you have to go into the restaurant to get the rest of your order and they ignore you at the counter like they don't know why you are standing there with a bag in your hand. read more

Best customer service always go above and beyond for us! Definitely recommend the late night crew haha given that is when we frequently visit! read more

Hard shell tacos not hard. Appeared to be stale. Crispy chalupa taco not crispy. It was soggy. Disappointing I used to like the bel read more

For the hard of hearing don't go to the Taco Bell on chey and Durango At the window the gentleman spoke so fast I couldn't understand what he was saying I asked him to repeat himself and he went just as fast so again I couldn't understand him! Asked why he had to talk so fast his reply "that's how I talk and we speak fast" I asked for the manager happens that I was talking to him. His name is Stephen ... piss poor customer service! read more