This place has horrible service and the food is always cold. Never again at this location

my friend ordered food for the drive through, wasn't aware that the dippers didn't come with the chipotle sauce, she was there getting food for our coworkers. they refused to let her add on the sauce at the window, so she paid and came inside to order and pay for the sauce cup. They ignored her for 30 plus minutes before even taking her order for one sauce cup. as someone who works in the service industry the way she was treated for having a large order was absolutely atrocious and petty. our entire order is now going to be cold, a complete WAIST of money. horrible absolutely horrible customer service. read more

tell me why every time i come here you guys can't get my simple orders correct?! my hard shell tacos are always soggy when getting them out of the bag as if it's been sitting, they have put crap on my tacos i asked to not have on them and they are always very rude through the speakers that it is not acceptable! And how is it you can see the order on the screens and still get the food messed up and put incorrect items in my bag? i'm very disappointed and will NOT be going here again. read more

The bathrooms were so dirty that I didn't feel like eating here. The service was somewhat good.

me and my friend got here at 9 PM order food. I got my food right away. She orders her food right after me and takes 30 minutes to get her food. 10 people got their orders before her and then she got her food and by the time she got it it was cold read more

I just went to Taco Bell for lunch. I had a mobile order with a deluxe box meal, a chalupa, large nacho fry and the new freeze. Out of everything we got today, the drinks were the only good part. My chalupa supreme had a black curly hair in it, the chalupa shell itself must've been forgotten in the fryer because when I took a bite, the thing fucking disintegrated. The meat inside was barely even warm and we didn't even wait until we got home to eat. The fry's were soft, soggy and cold. Yet, somehow they have a line wrapped around but still serving cold food. This location had really gone downhill since I quit working there LMAO read more

Taco Bell - Chalupa supreme - Fast Food Near Me - Okemos, Michigan

Best T Bell I've been to honestly. Super fast. Friendly. And lobby was spotless clean.

Employees literally ignored me the entire time me and my 2 friends were ordering. Allowed them to order and when I asked if I can order they said "well we would prefer you don't and walked away." Tried ordering through the kiosk and the lead told me "if you order I'm just going to turn it off." Refusing service to only me in the lobby for reasons unknown. Absolutely trash customer service and absolutely trash experience. 1-10 service. My friends said their food was good though. read more

my burrito had a ton of hot sauce in it and I didnt ask for any and none is supposed to be in it. the side hard shell taco also had sour cream all over the outside of the shell disgusting service read more

Portions of my order has been forgotten the last two times I have gone there, even though I was charged for said items. I figured it was just a one-time mistake, but obviously I was wrong. read more

Last night I got 3 hours of sleep, woke up to a sick pet, started my period, and got denied a promotion. And when I came home from my 10 hour workday and updated my girlfriend on my emotional status she offered to buy me "an emotional support bean burrito". We ordered 3 things. We drove home and of course (why did expect anything else) when I opened the bag, there was no emotional support burrito. Have you ever cried over a burrito? Because I have. I wish I was making this up. read more

This Taco Bell on Jolly road made us feel less than jolly, in fact we were very disappointed, worst Taco Bell and in fact worst fast food experience in our memory. Customer service, bad, we waited a long time to order when there were no other customers. We could hear the employees in the back area talking about strippers and "the difference between exotic and erotic dancers" and we saw them eating Arby's. Cleanliness, bad. The restaurant seemed dirty with food bits on the counters and floors. Food quality, bad, took forever to be ready and then was not warm and my rice was not fully cooked had hard crunchy rice grains and also tiny bones in the grilled chicken from the power bowl. Also they were out of the first couple items we tried to order. Wish we had seen these other reviews before we went in. Finally, the bathroom was stinky. read more

The cashier was very friendly and their Covid policies were followed very well. However, my quesadilla was half full and I ended up throwing out a bunch of empty tortilla. I also tried the new chicken chipotle melt, which was pretty good, but it was about as big as a cheesy roll up and there wasn't much substance to it. My nachos I ordered were a pretty standard amount, which was at least nice to have one full item. read more

Taco Bell - Chicken Quesadilla - Fast Food Near Me - Okemos, Michigan

Understaffed. Should have been open in the lobby, but was closed. Got to drive through and was told to expect a 15 min wait at 11:30 AM. I asked about the lobby being closed and he complained about only having two people working. read more

Slow as hell. Seriously. I've (for whatever crazy reason) eaten at dozens of Taco Bells, but this place is the slowest I've seen. Nobody seems to care that they're lazing around. The place is a mess, both dining and the kitchen that can be seen from the counter - again, nobody seems to care, and I'd recommend a health inspector give them a quick revisit. Frankly, after thinking about it on the way home, I wish I'd gone hungry. read more

Taco Bell - Almost no business, but still a mess in the kitchen. - Fast Food Near Me - Okemos, Michigan

Quite literally the slowest Taco Bell I've ever been to in my life. 45 minutes from line to pick up

Look at your food before you leave. They didn't even give me my full order....I only ordered 3 things. Not that hard to make sure your guest have their full order read more

Every time I have gone to this Taco Bell location, they've messed up my order. Now, I admit, I am an idiot for going back after they messed it up the first time. And I admit I am an idiot for not checking my order before I left the drive-thru. However, it's not rocket science. Just give me my order as it appears on the screen and give me the order I paid for. Is that too much to ask in the 21st century of customer service? I will never go to this location again, because I am no longer an idiot. read more

It all started when i asked for extra guac... for some reason that made the kid taking my order annoyed as heck. When I got to the window I asked for a large water and he said he can't add anything at the window. (I've added things at the window here before) he didn't put ice in my pop out of spite and I'll just say I definitely got extra guac.... as soon as I got my stuff I pulled back around for the forbidden water and he told me they're closed for maintenance. I said I was just here and you wouldn't give me a water at the window. He said they're trying to fix the pop machines. But I just got a pop and the water comes out of pop machines even when they're off. The quality off this Taco Bell isn't worth it even on a good day. read more

Waited literally 30 minutes for a two item order behind two cars. The main dining was empty. I finally drove away after sitting at the window for five minutes and having not been helped. The longest wait in a driver through I've ever experienced. Stay away. read more

Stupid slow..... 3 people working.... one standing around..... won't come back. Would be faster service at a sit down.... stood at the counter for 5 minutes and they just looked at me. read more

This Taco Bell will not accommodate others outside of their regular business. If you are planning to use them for an event at the nearby conference center they will refuse to accommodate your business. read more

Arrived at 7:30 am 8/31 nobody around sign say it opens at 7. Sat at drive thru window until 8:45 where we spotted an employee inside and one knocking on the door to get in. When she came to the window she said they where not open yet we said they signs say you open at 7 she stated her opener just arrived and they couldn't open until he was there. But we still couldn't order. read more

They gave me exactly what I wanted. The only negative is that they don't distribute the ingredients: you get a bite of meat then a bite of rice then a bite of cheese. read more

As a former Taco Bell employee in a different chain I can confidently say that this is with out a doubt the worst Taco Bell in Michigan. I moved out to the Okemos area 3 years ago and all 3 years of this place have sucked. the food takes forever, its made worse, its cold, hair in the food is VERY common. I don't know what they teach their employees but it must be it's shit. read more

This is the slowest Taco Bell I have ever been to! Service sucks and the workers act like they would rather be dead then work and they always mess up on my order... They move so slow even when the line is at the door. I would not recommend to work here or even eat here read more

They gouge with their prices. Normal tacos cost 50 cents less at every other Taco Bell I've ever been to. They want $4 for two soft tacos. The manager Frank became rude and belligerent with me when I noticed a price discrepancy on their sign. He ran back to the sign looked at it then came back and got in my face, asking me to step out of my car. Unbelievable. I would never pay their exorbitant prices. It's criminal what they charge. read more

I agree with the other reviews - my order is messed up every single time, so I try to avoid this Taco Bell at all costs. My worst experience, however, was when I bit into my quesadilla and instantly gagged. Seems some kind of cleaning product was slipped into my food, at least, that's what it tasted like. Take my advice and don't risk going to this Taco Bell. read more