I ordered online and picked it up in the drive thru, when the short man at the window handed me my drinks i pointed out that they were wrong and he proceeded to laugh in my face with the other window person. i ignored it and just took the drinks to avoid conflict, then when i got my food and opened it up BOTH of my "grilled cheese burritos" weren't grilled or wrapped correctly. they were shitty ass burritos. read more

I went to have breakfast with my husband at this location and Kenny and Hunter were super attentive and great customer service by the way I never had such a delicious breakfast!!! We really enjoyed their service ! Thank you for the great meal and made our morning ! Best breakfast steak crunch wrap and burrito, very happy ! read more

Worst customer service. They kept telling me I'll get to you in a minute waited 15 minutes, still no help.

While the employees were super nice and the food was okay, the drink was a total ZERO. To add, the Manager said that he KNEW the drink was bad. OH!!!! Soooo, you allowed your staff to serve it anyway?? I was already instructed that I could only pay by exact amount or card. How about "OUR SIERRA MIST IS TOTALLY OUT AND IS ACTUALLY CARBONATED WATER!" I feel like Al Pacino, "JUST AS I'M TRYING TO GET OUT, THEY PULL ME BACK IN!!" Just as I am trying to give fast food business a chance instead of my own delicious home cooked meals, they pull me back into complaining about something that could have easily been fixed. Somebody stop the madness, please!!! BYOD, if you are heading to Raytown Taco Bell!! read more

They gave us a bag full of dirty sauce packages. I know whoever put these in the bag and then closed the bag saw this. It wasn't even like there was a rush. It was only me and another car in the drive and the parking lot was empty. On top of that our food was cold. read more

Taco Bell - I know they saw this when they closed the bag. Disgusting - Fast Food Near Me - Raytown, Missouri

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Raytown is ghetto. This Taco Bell is the midst of all the ghetto. The drive thru employees are usually rude. I promised myself I would never step foot in this Taco Bell location again after I devoured a taco and it made my hands turn red and burn like fire.... Yet, the craving for cheap, greasy Mexican is too much to ignore. Consequently I have met the nicest fast food employee ever! His name is Lavel (or something really similar...I lost the receipt). Lavel greets each and every customer with a huge smile and "How are you doing today?" as soon as you walk in the door. Each and every time without fail no matter how busy he is at the register. No fast food employee had ever made me laugh while ordering. Lavel does. After you place your order, Lavel flashes you a charming smile and hands you a piece of green paper, asking you to take a survey based on their customer service. Sure, Taco Bell probably hired Lavel to boost their ratings since they obviously needed help. But either way, I'm glad Lavel is there. read more

Yeah so basically they just don't come to work sometimes. If you order on the app their is a good chance they won't even be there. Just happened again to me. A worker was even waiting outside and I assumed she was on a smoke break. I asked if they were open after waiting in line with others for a good 30 minutes. She said "I dunno" and went back to her phone. I had to take the liberty of letting everyone waiting in line know they aren't even in the building. They hire absolute brain dead idiots here read more

Ordered from this Taco Bell this evening through DoorDash, 30 minutes after eating my daughter got a stomach and got the "STOOLS" wondering what could be wrong.. read more

Only waited for about 15 mins line to eating. Not bad for such a busy place. Currently drive thru only. Food was good temp and prepared properly. read more

It's late and I was pleasantly surprised by very courteous and good service. Thank you!!!! I'm glad Sonic was too slow and I came to see you tonight. read more

Ordered a steak quesadilla and chips and queso. With me being 7 months pregnant and having a big appetite and Taco Bell's servings being not the biggest in general I ordered another steak quesadilla some time after. I waited around 15 mins or so for my order and was giving them the benefit of the doubt that maybe they had to cook some steak or something but when I saw that a couple who came in 10 mins after I ordered got their food before me I decided to inquire. They didn't get my order I guess because they didn't even know I ordered it. They thought I was talking about my first order but after explaining they got it out to me and even gave me two free taco coupons which surprised me and was nice. read more

We waited in a line for fifteen minutes when we got our food in the drive through they had given me a flat Dr.Pepper and the wrong $5 box. The good was also cold and hard and broke read more

This location is really hit or miss. I've only ever done drive through at this location and the people working the window are either overly nice or incredibly rude. One time I waited over half an hour for my food and they gave me a free taco and a free drink with my order. Sometimes they forget to give me my sauce or a straw. Overall not too bad of a Taco Bell. 2017 update: this location has not changed. Super slow, but staff is pretty friendly. read more

This was a real friggin' hole, not even kidding the management is piss poor, I order a double chalupa box I didn't get that, not even fuckin' close. If the whole management staff was fired I would not have any sympathy a friggin' one star rating is barely cutting the cake on what I think of this, the food is okay, but the service is LITERALLY THE WORST EVER!!! If I could give this no stars I would, I order to my door it did not fucking tell us it was here, a good portion of my pineapple whip freeze, was thawed, I was pissed but really that didn't cover it, not even by a long shot. THIS TACO RUINED MY AND WILL PROBABLY RUIN YOURS TOO, IF YOU WALK IN!!! NEW MANAGEMENT IS SORELY NEEDED!! read more

Friendly staff and decent food. Sure, it's your normal Taco Bell fare, but it's nice to be GREETED and THANKED for your business. You don't always get that. read more

I had a very nice experience at this Taco Bell usually when you go to Taco Bell it takes a long time I didn't mind waiting because I have to wait for fresh naked Chalupa and then one of the people who are working there saying in the mist of all of this so I was very well entertained and I enjoyed myself I know was my cashier and she was really sweet as well and taking my order read more

Absolutely horrible customer service. Nothing but attitude from the drive through girl, asked simple questions and received a mouthy response. Tried to correct order, and it wasn't resolved. Evening crew is normally fine, but that employee was just mean. read more

It's your basic taco bell, but they always come through for my dumb ass when I break the app, which is often. Plus they've only messed up my order once in my plethora of taco bell experiences, and the whole mistake was an extra burrito on my end. Not bad. read more

Taco Bell - Classic - Fast Food Near Me - Raytown, Missouri

Thankfully something changed over the last few months. The employees are much more pleasant now which makes the experience far better than before. I use to dread going there. read more

Day staff sucks. Night staff is awesome! My orders during the day are almost always messed up, missing pieces, or just wrong completely. Night staff handles the customer much better, they are friendly and patient, ask if you want sauce and plastic ware. Overall, much better at nights. Now that they have breakfast, I am forced to go during the day. However, I always check and double check my bag before leaving. read more

Just had a great experience at this Taco Bell. The gal in the drive through was super nice. We ordered a breakfast item and the had us pull forward (no big deal - sometimes stuff takes time to make). So we pull forward and wait for a bit. The bring out our food and the gal said that they had thrown in a couple Cinnabon delights for making us wait. That was so nice and unexpected! Made our morning. Way to go! read more

Food was good. Please wipe off tables and sweep the floor. Gross.

This was the longest wait for food. It took us over 30 minutes to go through the drive thru. Absolutely ridiculous!

Late night crew has to be the greatest crew I've encountered. They had me cracking up in the drive thru. They always get our order right and make sure we have everything we need. I've never been to another Bell that was this great. Super friendly staff, you need more people like them. read more

Still waiting for food in drive through. Already been 15 minutes with ONE person ahead of us.

It's a taco bell, it has the food you'd expect. I haven't had any problems at this location, but since it's combined with a long john silvers, the smell inside the restaurant isn't the greatest. read more

NEVER GO TO THIS TACOBELL AT NIGHT the staff including the shift managers are lazy and will hand out very old and cold food i was literally the only person in line and i cant get something fresh, ive never been so pissed off at a fast food experience in my life read more

This was probably the most unorganized tacobell i have ever been too. There was a long wait, a lack of communication between us and the employees and our food was made wrong. Very disapointed. read more

I went to this Taco Bell with my husband yesterday. My husband proceeded to ask for Diablo sauce. She had told them that they didn't have it, and he was joking around and said, " Man, that's the reason I came". The lady immediately had got an attitude with him, FOR ASKING FOR SAUCE. I was appalled at how we were treated. We proceeded to the window and the woman there, gave us our food, as she handed it out the window the bag ripped. She DID NOT help my husband catch the food coming out of the bag, and proceeded to close the window on us!!!!! Unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more