I recently stayed overnight at the hospital across the street, so I ordered several bean burritos (vegetarian) from this Taco Bell. Walk-in order is via tablets (not face-to-face with a person). My food was very quickly made and tasted delicious. Inside seemed clean. Overall an excellent Taco Bell. read more

Good food for a taco bell. Served quickly and as expected with any delays or issues with the service. In a clean location in a great area with easy access. read more

Taco Bell - Discovery Luxe Box - Fast Food Near Me - Redwood City, California

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Other than the homeless people this Taco Bell is alright. Clean and the soda actually tasted good not like the overly syrupy or non carbonated crap at my Taco Bell. My food was horrible and fresh and unlike the Taco Bells near me, they got my order right. They have nacho fried here still and their steak nacho were great. Really like their cantina chicken Taco menu too. read more

Taco Bell - Fast Food Near Me - Redwood City, California

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I had some great service by...I think her name was Rosa. The food was fresh and warm . It was so warm I even put the burrito on my face to keep my face warm. I love the soda fountain because they have soo many options. read more

Taco Bell - Drinks - Fast Food Near Me - Redwood City, California

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Ordered breakfast via app. Was told it was ready. Arrived , went to counter, and no one acknowledged me. Asked if anyone was working at the front, none of the 3 people I could see acknowledged me. After a few minutes, I left without my food. I've attached Taco Bell's reply. Apparently they aren't allowed to say, "We're sorry" read more

Taco Bell - Taco Bell email reply. - Fast Food Near Me - Redwood City, California

The staff tonight was super busy! But they were able to complete my order and went above and beyond to make sure my large order was correct. Sometimes customer service is overlooked and hard to find but the staff there on 11/6 ~@8PM did great! I messed up my order and they were patient and fixed it! I wanted to make sure they get recognized for their efforts! read more

Food came out looking and tasting good, a lot better than any run of the mill taco bell

We ordered the new chicken nuggets to try them. What in the world are these? Disgusting! read more

Taco Bell - What in the world are these? - Fast Food Near Me - Redwood City, California

Belson Juarez is the worst General Manager. I've never had a manager be so rude. I only had cash. He gave me 17 ones. I asked if they had any 5's or 10's. He rudely said "no". I said "no where in the store?". He again said "no". So I asked for my money back. The only thing he said was"fine". I asked for the manager and he said "I am the manager". I didn't believe him just because of his attitude and the way he was dressed. He is fat with his clothes hanging off him like he slept in them. His fingers were quite dirty like he's a mechanic somewhere. So I asked one of the young ladies if there was a manager, she just looked at me. He jumped right in and said "I said I'm the manager". So Belson, if that wasn't you, you better talk to your employees about impersonating you. This happened at 12 noon on 11/14/25. There were no other customers. Maybe this is the reason why. I noticed other reviews, you're not doing so well. Maybe get a new staff!! read more

All I can say is " where the meat"? Never going to this location. The ground beef must have been imported from China and came which huge tariff. read more

A void This Location - Hostile Staff, EBT Refusal, and Unprofessional Conduct I regrettably visited this Taco Bell on May 20, 2025, at 9:35 PM PST, and experienced one of the worst fast-food interactions of my life. This location's staff demonstrated blatant disregard for federal EBT protocols, customer rights, and basic professionalism. Here's a breakdown of what happened: 1. EBT Payment Refusal & Ignored Protocols I attempted to pay using my EBT card, which this location claims to accept as part of California's Restaurant Meals Program (RMP). When the cashier, Jorge, stated their EBT machine was broken, I informed him about the mandatory manual voucher process required by USDA regulations (7 CFR § 274.6). Instead of complying, he ignored my request and repeated, "It's broken," refusing to contact a supervisor or attempt alternative methods. 2. Hostile Staff Escalation After 10+ minutes of being ignored, shift lead Elise stormed to the window, yelling, "Get out of the drive-thru or we'll call the police!" When I insisted on speaking to a manager, she falsely claimed none were available. Her aggressive tone and threats created a hostile environment, which I recorded (legal in California's public drive-thru spaces). Elise then wrongly accused me of violating her "rights" by recording, showcasing a clear misunderstanding of privacy laws. 3. Impact on Other Customers Three vehicles behind me abandoned their orders after witnessing this confrontation. The staff's unprofessionalism didn't just affect me--it cost Taco Bell $40+ in lost sales and deterred hungry customers. Pattern of Poor Service This isn't an isolated incident. Existing Yelp reviews (e.g., "Employees don't talk to you... completely ignored" and "Miscommunication and forgetful with people's orders") confirm systemic issues. The lack of training on EBT protocols and customer service is glaring. What You Should Do * EBT Users: Avoid this location. Visit the El Camino Real Taco Bell instead, which honors manual vouchers. * All Customers: Save yourself the stress. Staff here prioritize speed over accuracy or courtesy. Final Note to Management Your team needs urgent retraining on: * USDA manual voucher procedures for EBT outages * De-escalation tactics (CA Labor Code § 6401.7) * Public recording rights (CA Penal Code § 632) Until changes are made, I strongly advise others to steer clear. read more

Taco Bell - Jorge - Fast Food Near Me - Redwood City, California

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Well, everyone who knows me well knows that my go to stress food is a 3 crunchy taco supreme meal and I blame my childhood eating habits. Pros: Definitely fresher and better put together than the one on el Camino real. Because it's more out of the way, there's pretty much never a wait in the drive through, at least in the evenings. Near other stores like kohls and dollar tree, heck it's even near Kaiser so I guess I know where I'm going if I've had a rough doc visit! Cons- I've only done the drive through here but the drive through is oddly placed relative to the exit / entrance, and the store itself is in a bit of an awkward corner off veterans. read more

Went to eat with my wife and small children. Missing some items so asked for them . Gentlemen in charge acted rude and forcibly showed me i had some items i thought was missing. No need to be so rude. He screamed in front of the somewhat full loby of customers. No wonder this taco bell is rated so bad. read more

Poor customer service in drive through. They were more interested in getting to next order than giving me good service. I simply asked for green sauce. There is a charge at this location. I agreed - but was told they could not accommodate me because they had to get to the next car. read more

Taco Bell - Don't ask for anything extra at the window! - Fast Food Near Me - Redwood City, California

Employees don't talk to you. They don't want to deal with you at all. No smiles no interaction at all. Just an annoying high pitched noise. You have ask for napkins and utensils but no one will come out to help you. If you do ask you will be completely ignored. I will never return hear. Ever read more

Went specifically to the location for the convenience of the drive thru and still ended up having to park and get out of my car because they left something out of my order. The guy working the drive through was not listening to my order because he was being too quick to get cars through. I'm guessing he was trying to meet a quota? Then when I entered the restaurant, no one was manning the register and the same guy working the drive through was somehow also manning the register? And that's when he told me it was my fault for missing the item. This is not customer service. The worst experience ever. I won't be back to this location. read more

I pretty much go to this Taco Bell location whenever I crave nachos and a Mexican pizza. Conveniently located down the street about 2 mins drive. Staff has been really nice every time I go to this location and I have never had a bad experience. Food tasted just the same every time! read more

Taco Bell - Mexican pizza & nachos bell grande - Fast Food Near Me - Redwood City, California

We had order through Uber and when we got our food it was missing a item so I contacted Uber as well as the restaurant but they said it was the Uber driver that took our food but the bag was still steal and it didn't look like it was messed with Ps this is the second time this has happened when ordering from this Taco Bell They should check twice before giving the order to the customer how had pay for their food read more

Taco Bell - Order - Fast Food Near Me - Redwood City, California

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The workers try hard but they are super understaffed. Always a long wait to pick up mobile orders at the counter.

This place is an absolute mess. Doesn't seem like they have anyone to lead the staff correctly. Majority of the staff aren't aware of what's going on. Miscommunication and forgetful with peoples orders. They are extremely understaffed. If you want a problematic Taco Bell come here lol. read more

Today is one of the few days that I got to dine in at a fast food restaurant. I am a fan of this particular establishment, and I thought it would be a good time to see how things happen on the inside of the restaurant rather than on the inside of my vehicle. I appreciated the new design of the restaurant which also offers a kiosk for people who want to order and I have no contact with the cashiers. The cashiers were helpful and nice. The food came out nicely wrapped, warm, and tasty. It is a nice change to how a dining experience has been since drive thrus. To be quite honest, I would much rather sit inside and take time to eat the meal and know that it was done correctly then to have received it through a drive-through. The location is not a bad place for this establishment because it is right across the street from a major hospital. However, its particular placement within other establishments could be improved. I know that this is not something that they have control of, but it would be so much nicer if that particular area was cleaned up a lot more. It is a decent spot and one that I passed through from time to time. Probably one of the cleaner places inside and out, and one of the more customer service friendly. read more

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I just went to this Taco Bell and it's official dude all fast food sucks now which is sad because when fast food is good it's good but when it's bad it's TERRIBLE tacos were soggy nasty they just make a lot of them and keep them sitting there. Literally they have no crunch to them and the meat taste nasty it's sad but won't be going back. read more

Came in on a road trip. Slowest fast food I've ever been to. Staff were nice so maybe just not enough to fill orders

Mexican Pizza - Meh I tried it yesterday and it was disappointing. Rather than having a crispy tortilla crunch it was a gooey mess of sauce, beans, and beef. I guess that's why they include a (wooden) fork with it! I'll stick w my fave Crunchwrap Supreme next time. read more

Horrible service. Ordered a 3 taco supreme and they didn't give me a drink. This happened 2 times now. They said I "didn't order the combo." The menu only said 3 taco supreme or regular. I specifically ordered 3 taco supreme. It also has a picture of 3 tacos and a drink... This kind of feels like a scam. Last I checked, the combo and whatever they thought I order was the same price. So what gives? Actually thinking of filing a police report if they don't get their shit together. read more

Seriously service here sucks if you walk inside they all act like they can't understand you ignore you if you don't have customer service skills then work somewhere you don't have to deal with customers read more

We placed an Uber Eats order and this is the second time we were missing an item. The first time around a Power Bowl was missing and this time around a Beefy Melt burrito was missing. When my boyfriend called the restaurant, the lady on the phone began yelling at my boyfriend in Spanish and denying the fact that there was anything wrong. She blamed it all on the driver. The bag was sealed shut when we received it. Extremely rude service. read more

Taco Bell - Taco Bell food - Fast Food Near Me - Redwood City, California

If only they would return to the food that was made fresh at each restaurant like when they were when they first began. I used to live on Taco Bell that was close to our home. read more

I recently had a very disappointing experience at the drive thru. The cashier Belson, J. Was very rude and i feel compelled to share in the hope of improve customer service. My order was incorrect and several items were missing. The overall experience left me feeling dissatisfied and inconvenienced to go back due to the construction going on before the drive-thru area. I hope that future customers will have a more positive experience at Taco Bell RWC. read more

This is the worst Taco Bell that I've ever been in my whole life. This is the worst taco bell. I've ever been to, the service is terrible. The food is terrible. Do not go here. It gives a zero star rating read more

WOW. Let me tell you, a phenomenal Taco Bell. You're probably thinking, it's just another fast food chain. But, we had a special event here, and the workers and manager's directions were absolutely outstanding. Special event? Yes, my friend decided to throw her new hubby a surprise birthday party at his favorite fast food joint. What started out as a joke, came into fruition after she phoned this location which she knew had been recently remodeled, and after speaking with the manager, he was more than happy to save us space for our surprise event. We arrived 30 minutes early to set up, and they blocked off half the restaurant for us. It was quite trendy for a TB, with cute bench areas and low tables. We set up balloons, had an Avengers "pin the star on the shield" taped, and some decorations. The worker (wish I caught her name) was more than helpful and great. She brought us a dozen or so cinnamon twists to get our party started, and later, when we went to purchase food and drinks, they gave us a dozen large cups on the house! What service we didn't expect! For them to not only reserve us half of their restaurant (which isn't huge), but to give us freebies and bring us tubs of all their different hot sauces, and give us extra attention, we were in awe of how a fast food joint could do this all for free! Definite gratitude and appreciation for this location! Will definitley be back when I'm in the area! read more

Taco Bell - Our birthday set up - Fast Food Near Me - Redwood City, California

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Don't go to this location if you're craving for taco bell. I went to this location today on 4/21. Not only their workers were rude, but they also managed to mess up my order. When I told them about it after I found out upon checking at the store, they literally just made excuses and refused to correct it. Go to another location instead if you want proper customer service and most importantly your order right!! read more

Maybe the name should change to ghetto bell because that's how the drive thru staff come across. This Jesus was making it rude interjections and sounds because I did not speed read the menu with an 3 second choice. Somebody's taco's hit floor taco glad I did not order any. The food was gross. Your paying for wrappers and bags. No I will never come here again. read more

I'll say it once and I'll say it again this Taco Bell that one. The guy who took our order tonight at the window was soooo nice and literally asked me all the question for my order to be right. read more

I went through the drive thru, and it was fine. The food was tasty, but the portions seemed smaller than I remembered. It's been a while since I've been to Taco Bell. The service was friendly, but it was a typical fast food experience. read more

Skip this location they rip you off. Every single time I go through the drive through part of my order is missing. Tonight an $8 buck item. I call and complain and they won't do anything unless I immediately come back to the store for a refund. That's a 10 min drive each way. Terrible response. Just refund my money to the credit card I paid with. How hard is that? read more

My favorite items here are the mexican pizza and nachos supreme. The food is oversalted, the beef has fillers, the nacho cheese isn't real cheese but all of it is somehow delicious. I come here once in a while and it hits the spot. There's a drive thru and service is usually pretty good for fast food and reasonably quick. I haven't had stomach issues eating at this particular location so that's good news! Great value for the $1 menu stuff but the items I want to order are never $1. read more

Taco Bell - Fast Food Near Me - Redwood City, California

I visited this TB and the tacos were good as well as very friendly service from the employees, which was refreshing.

I really shouldn't expect less, let's not kid ourselves, when we need to have a reason to take a dump, we go to Taco Bell, it's just that simple. I went there, possibly unconsciously hoping, that I would get my correct order this time. I ordered 4 chicken enchilada grilled burritos, only to be handed what I could loosely call 4 limp peckers. I asked for a handful of mild sauce packets, and can only imagine every damn person working there has hands like POTUS. Is 1 sauce packet a handful?? Oh well, at least they got me pooping the next day read more

Service was extremely slow. Gave us wrong coffee then ignored us when we walked up to the counter