I recently visited Chick-fil-A at Bridgepointe Plaza in San Mateo, and I have to say -- the experience was genuinely impressive. From the moment I walked in, Manny completely changed my perception of what customer service at a large chain can look like. Since I was new to the menu, Manny took the time to patiently help me select a meal, explained the options clearly, and made the whole process feel welcoming instead of rushed. What really stood out was that he personally brought the food to my table while maintaining an extremely professional, positive, and attentive attitude the entire time. Even the cleanliness and overall organization of the restaurant, including the bathrooms, reflected strong leadership and pride in the operation. You can tell when a location is being guided by someone who truly cares about both the customers and the team. Employees and leaders like Manny are what take businesses to the next level. Chick-fil-A should recognize and value people like him because this kind of hospitality is rare today -- especially at scale. Excellent experience overall. I genuinely wish this level of professionalism and care could be seen everywhere. read more

Friendly and clean place; they try hard to fix their mistakes. There are a lot of parking spaces and restaurants at this locations. When you introduce a new sandwich please train the employees make sure they know the difference between a fried ranch sandwich vs a grill ranch sandwich. I love grill sandwiches and the original sauce at Chick-fil-A. read more

Came here today and the service was AMAZING !!! The restaurant was clean like always and Manny that I see in the mornings when I pick up breakfast was upbeat and energetic like always, but today your staff was upbeat joking with customers and it was very obvious they were happy to be there. The food is always A+ Management in this location is doing a great job ! read more

We come here almost every week, and it's honestly one of our favorite family spots. The service is truly top-notch -- the staff is always warm, attentive, and incredibly consistent. One of the team members always fist-bumps my kids, which absolutely makes their day. It's those little moments that really set this place apart. They're also super quick to take care of anything we need, and you can tell they genuinely care about the customer experience. The food is always excellent, and there's a great variety of drinks to choose from. The jalapeño ranch chicken burger is one of the best I've had -- so flavorful and just the right amount of kick. Honestly, it's so much better than the Habit Burger next door. Because of all this, we keep coming back week after week. Highly recommend! read more

I was super hungry and short on time, so I decided to try chick-fil-A for the first time and can say I was wholly underwhelmed. The staff were all very nice and attentive, no problems with the establishment. But the food! If you've ever eaten good quality chicken that's straight off a farm or is organic, you would take issue with this stuff. Flavorless except for the fact it's quite salty. If this is what we as Americans consider good food, then it's clear why we have an obesity epidemic in this country. Garbage in, garbage out. I just don't get it. But if you enjoy it I'm not judging. Just concerned about the health of anyone eating this regularly. read more

We received superb catering service from this location. A special shout out goes out to the manage Benny who went out of his way to ensure our order was delivered promptly and piping hot. He was able to take my order over the phone and deliver the food at our location even though I did not have the exact address. In person he was very friendly and helpful. It was a wonderful experience. We were so happy he could accommodate us for our last minute situation. read more

I do know usually review fast food restaurants but I wanted to leave a review for this Chick Fil A about a certain employee. There is a guy working there. His name is Ed. He is very nice and well mannered. I have since him twice already and both times he has been helpful and very friendly. I just would like to compliment him because he seems like a great guy and he goes above and beyond. So thank you Ed and I hope to see you again. You always make sure my son and I have a pleasant visit at Chick-fil-A read more

Love that foster city has a chick fil a. They host so many events every month. Tonight was kids eat free! Just bring your kiddo in and scan the app and voila free kids meal! Also I didn't know they did tastings of seasonal items throughout the month!!! also, compelled to review because my daughter dropped a chicken nugget and they replaced one for her. we will be back! Now if only they'd open on Sundays :P read more

Just had one of those "faith in customer service restored" experiences at Chick-fil-A and I feel morally obligated to report it to the internet. First of all -- yes, the food was doing what it always does (chicken: elite, fries: emotionally supportive, sauce selection: unmatched). But the real MVP was Aj. Aj was out here running the floor like it was a hospitality masterclass. Super attentive without being overbearing, checked in at the perfect times, and had that rare combo of efficient + genuinely kind. Not the "corporate script smile," but actual human warmth. You can tell when someone cares, and Aj absolutely did. I had a small request and she handled it like it was no big deal, no attitude, just smooth problem-solving energy. The whole vibe went from "quick fast food stop" to "wow why is this low-key the best service I've had all week?" Give Aj a raise, a promotion, or at least a free milkshake -- she's carrying the brand on her back. read more

Chick-fil-A - Fast Food Near Me - San Mateo, California

Cuando fui por mi orden nadie me dejó nada todos estaban platicando y mi orden ya está a lista era para llevar pregunté y me ignoraron esto fue el sábado como 5 de la tarde no tenían muchas orden volví a preguntar una hispana me contestó muy grosera una gorda de una sola trenza read more

Amazing food, ambiance, and service! I typically enjoy almost every chik-fil-a visit. Today, I visited with my family and the staff treated us so well. Shoutout to Naz! Would definitely come here again. read more

Horrible food. The chicken is very dry and not tender. Typical American experience. Guess who?

I had a really pleasant visit recently. Loved the cleanliness and service from everyone that was around. Food was great and have no complaints! read more

chick-fil-a to me is comparable to the chicken sandwich version of an in-n-out...each location is well run and organized...prefer a beef burger over a chicken sandwich, but chick-fil-a does it well...not a huge fan, but the chicken sandwiches are decent once you find how you like your sandwiches made...variety of sauces available from basic mayo to sweet bbq...original sauce is like a honey mustard sauce...waffle fries are always golden...chicken sandwiches are always consistent...one new discovery were the salads....the cobb salad with the avocado lime ranch $11.19 is tasty...a spicy chicken deluxe will cost $8.25, but making it a meal with waffle fries and soda will cost $13.85...kid's meals available and taking the fried nuggets $8.29 and taking waffle fries and soda which was included...overall, a good fried chicken sandwich meal...no drive-thru at this location... read more

See all

This was my first time in this location and I was pleasantly surprised. The restaurant was so clean, the bathroom was new, modern and spot clean. The atmosphere was so vibrant and cool. Manny was super friendly and sweat. He made sure everyone was happy with their experience and that everyone was taken care of. It shows that they invest in the best employees. Food was great as usual. Great job Chick-Fil-A! read more

Service was excellent. The staff would walk around checking on customers. I had my toddler and couldn't get any hot sauce. The staff said he could get it for me. He return shortly after with my hot sauce. They even asked if I wanted my table cleaned before i sat. The place was very clean Food was warm, crunchy and good portions. I will return read more

New chick-fil-a! Visited on a Friday night. The line was about a 5 min wait and the food took about 5 min. Pretty speedy given how long the line looked! The food here was well made. We ordered 2 spicy deluxe chicken sandwich meals. Delicious as always. The waffle fries were fried perfectly as well. The inside of the restaurant was clean and you could easily eat here but we took it to go. There is no drive through but they do have a mobile pickup order section that is separate from everything else. But man when did fast food get so expensive?! $30 for 2 meals. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - San Mateo, California

A welcome addition to the choices of places to grab a bite at the Bridgepointe shopping center. I love that there is ample indoor seating (booths too) and not to mention lots of parking. There's outdoor seating as well. The service staff is courteous and helpful. The Chick-fil-a Deluxe sandwich and the Chick-n-strips were freshly made. The tables and chairs were clean and the place is pleasant and well-maintained. I sure hope they keep it up. read more

My breakfast sandwich was so burnt that it was inedible. Very sad way to start my morning :( This is not a first time occurrence (my sandwiches are always burnt at this location) read more

Chick-fil-A - Burnt - Fast Food Near Me - San Mateo, California

I love CFA, what can I say, Waffle fries and nuggets always make my day. Super sour lemonade, tart and bright, A delicious sip that feels just right. Mobile orders, quick to retrieve, From the pickup station you won't believe. Kindness and flavor, always on display CFA at Bridgepoint, you're perfect in every way! read more

I'm a fan of Chik-fil-A so of course I love this spot too. It's crazy that I didn't try Chik-fil-A until several years ago. Lol... I love their chicken nuggets, spicy chicken sandwiches, chicken noodle soup, waffle fries, cookies-n-cream shake, and the mac-n-cheese. Service is fast and friendly. No complaints. :) read more

Great to see another ChickfilA on the Peninsula! This one doesn't have drive-thru, but super convenient to order on the app and go to the separate pickup area. Plenty of seating indoors and outdoors and never had a problem finding parking as it's in to the large Bridgepointe Shopping Center. We prefer this location to the Redwood City one since it's a lot bigger. As always, friendly service and hot & fresh food. A joyful place for us! Not a surprise to see ChickfilA ranked #1 among nationwide chains in sales per restaurant, and by a wide margin too. read more

I had such a nice breakfast experience at this Chick-fil-A location this morning. This review is really to give five stars for the customer service; it felt like the service of a sitdown restaurant! The cashier kindly walked me through redemption of my rewards points. The employee who brought us our food - which came out so fast! - noticed that my companion didn't order any drink, so she offered to bring him a water. Employees whisked away our trash and were very available. And the chicken nugget breakfast burrito is the best thing they've ever invented. The women's bathroom is also clean and well-maintained. Good parking in the morning when the traffic at Bridgepointe is low! read more

I got my Chick fil A fix after a long time. I tried the Honey Pepper Pimento Sandwich for the first time and it was a hit along with the waffle fries. Left stuffed and satisfied with a smile. read more

See all

Decided to order the Egg White grilled chicken sandwich meal on DoorDash and it was made with scrambled eggs and not egg whites. Pretty disappointing. read more

Ordered with Ed Team leader for dine in sat and waited for 30 minutes noticed a lot Of people getting there food before us got up and asked about our order with the receipt and they stated they did not have our order spoke with Ed and all he said was he will give us a refund he didn't know what happened left with a refund and no food wasn't even a option to give us our food or even a estimate how long. Left without food and not even a sorry for the inconvenience read more

I don't frequent Chick-fil-A much, but my fiancé was hungry and they were nearby. Located in Bridgepoint Plaza, there's abundant parking at no cost. No drive through at this location, only walk in. They have a separate side for online order pick up and for dine-in/take out. We opted for one of their chicken sandwiches, chicken nuggets, and waffle fries. The fries were good and fresh. The chicken nuggets were really salty so their dipping sauce helped. My fiancé devoured the sandwich so I'm not sure how he liked it. Overall, the meal was okay, but it's nothing to be impressed about. The nuggets are also smaller than the ones at McDonald's so.. read more

The location is across from Target. No drive-thru. Thank goodness. Place is clean and the service is outstanding. Everyone is so polite and professional. Awesome! Their food is great, too. I was just telling my husband that they put my sandwich together perfectly like the photo. hahahaha. that's usually never the case, right? Keep up the customer service. That in itself is a ten star! read more

I'd give this place negative stats if I could. Been waiting almost 30 Min for a mobile order - no one else waiting, no one inside yet at least a dozen people Working. Not worth it read more

I kept on forgetting there is a new chick fila here in San Mateo as I'm so used to go to Daly City, Redwood City or Sunnyvale for it. This is in the same plaza with target so a great location if you happen to come here. The seating seems fewer than other chick fila and I felt service is slower but it could just be anecdotal. Overall it's a decent chick fila if you've been to one. read more

Spacious location with plenty of parking. I like that it doesn't have a drive-thru. No line at 2pm on a weekday. Food was fresh (crispy fries, etc). Staff was friendly. Space was clean. I appreciate the basket where you can leave/take extra sauces. Only downside is Chick-fil-A is now up to $15 for a meal. That's a lot for fast food and will keep me from coming as often as I'd like. read more

Chick Fil A has changed so much over the past two years! Their food is not worth it. I ordered a spicy deluxe, the bun was so stale and crumbled. My entire sandwich fell apart and my chicken was so thin. I used to go to chick fil a quite regularly but my past few experiences have been terrible so definitely won't be eating here anymore :( read more

OK, it finally opened and this is the first time I've had a CFA meal. I've heard lot about CFA and I finally got to try it. Had to get there earlier to avoid the crowds and was greeted with friendly staff. I had the meal and the food was very good. The spicy samich wasn't spicy for me but then, I eat heat at a Dave's Insanity Sauce signed edition level so I certainly didn't expect the samich to meet that level. The waffle fries were very good and I love their squeeze catsup packet, which keeps your hands cleaner than the typical packet. Since the drinks dispenser was not self serve and operated by the staff behind the counter, I asked about refills and yes, they do provide that, however, I would think during busy hours it would be difficult to get a staff member to fill your cup. Do you have to stand in line to with customers to get a refill? That could take awhile. Self serve would be best. Parking is easily available so that's not a problem. I would certainly come back again. read more

See all

We had such an awesome experience at Chick-fil-A thanks to Manuel! From the moment we walked in, he greeted us with a huge smile and genuine friendliness that instantly made us feel welcome. He didn't just take our order--he took the time to chat, crack jokes, and make us laugh. It's rare these days to find someone who clearly loves what they do and brings so much positivity to their workplace. Manuel went above and beyond to make sure everything was right with our food, checked in on us while we were eating, and created such a fun, light-hearted atmosphere. People like Manuel are the reason we'll keep coming back to this location. He turned a quick meal into a great experience -- thank you, Manuel, for being so awesome! read more

Best customer service I've received at a chic fil a to date. The team was lovely, friendly and fast! Manuel was great and gave me an extra sauce right to my seat when I went looking for more. Location is sparking clean. read more

Happy they opened this new location. Staff was super friendly, food came out quick, and it's very nice and clean. The food is consistent too! read more

Really wanted to try this because their ad for the honey pimento sandwich looked so good. Sorely disappointed - it looked smaller and looked nothing like how i expected. The taste was not bad, but nothing special either. Had the criss cut fries as well, which is in the same boat. I also tried their banana coffee - barely got through half. Really just not worth the calories. It's nice tho that they take off cents when you customize to take off ingredients on your order. read more

It was busy during the holidays but Manny did an amazing job! He made sure everyone was well served and having a positive experience.

New Chick-fil-A at Bridgepointe. Restaurant is clean and not so chaotic like the Daly City one. Service is prompt and the order came out accurately, unlike the Daly City one. Food tastes the same. The salad curiously did not come with a side of crispy bell peppers. read more

Food was good and consistent with other locations. Service with a frown and mumbles was provided by Jimena. Half the tables in the restaurant were empty and available for seating, but seats and tables were absolutely filthy and covered with grease and food. The bathroom was worse. It was a completely unwelcoming experience at this location. read more