"I usually go to this Taco Bell once a week, and the customer service is always great--until this visit. I ordered online, forgot to add hot sauce, and when I asked for it, the worker, Alex, refused to give me my order, citing a one-order-per-card rule. Even after I told him I visit weekly and had never had this issue, he was dismissive and only gave me two hot sauce packets. I was really let down by this experience." read more

Taco Bell - Hot Sauce Packet - Fast Food Near Me - Santa Ana, California

Excellent and welcoming service! The food was perfectly prepared and served hot. The staff demonstrated high professionalism.

Don't bother coming here if u want fast food. Waited over 15 minutes for a basic combo order. 2 Items. My order was order #269 ordered at about7:36 pm I am just now leaving at 7:54. Damn near 20 minutes for a burrito. Ridiculous. The staff here does not care. Should have just gotten a refund instead of waiting for this BS. read more

Taco Bell - Fast Food Near Me - Santa Ana, California

they think they're the only taco bell in town ruse employees here! little portions at this location read more

Taco Bell - this guy super rude - Fast Food Near Me - Santa Ana, California

Had an awesome experience at this location, very friendly and attentive. the Manager really took care of us, like this location will be back! read more

The guy that worked last night around 11:30-12am ish was horrible. He had horrible attitude, was getting frustrated with us for asking for a second before we ordered, got upset that we didn't grab the drinks right away. My boyfriend and I both spent the night being sick. After we ate the food. Literally the worst experience of my life lol read more

I'm writing to express my frustration with the service at Taco Bell during my recent visit. The wait time for my order was much longer than expected, especially considering it wasn't very busy. I understand that delays can happen, but standing and waiting for an extended period without updates was disappointing and inconvenient. I value the convenience and quick service your brand is known for, so I hope you can look into ways to improve speed and communication during busy times to ensure a better experience for customers in the future. read more

Store was clean, employees helpful. Food was fast , tasty and cheap. Good store. Women's bathroom needed attention but otherwise would go back. read more

Taco Bell - Diet Mountain Dew - Fast Food Near Me - Santa Ana, California

Horrible customer service they gave me wrong order charged me more and when I called to get receipt number she was rude on the phone don't recommend this location read more

Really fast service, super clean and very nice. Took Atleast 20 seconds to give me my food read more

Taco Bell - MTN DEW Baja Blast - Fast Food Near Me - Santa Ana, California

This place needs better customer service! Management if you're reading this your drive thru cashier Alicia R was beyond rude tonight. We just called because our order was not correct. Of course we realized this while home already. For anyone ordering here please check your orders BEFORE driving off. We ordered beef burritos and were given bean only. Then one of our potato tacos was missing in our bags. I called to ask about this and was accused of lying. The lady claimed she saw the meat in the burritos and also saw the potato burrito get packaged up. Her attitude was unacceptable. The photo below is the so called "beef burrito" but as you can see has beans only. A photo of our receipt and the order we were supposed to have but didn't get. If you hate your job that much get a new one. No Customer service whatsoever. So sad. read more

Taco Bell - Bean burrito NOT Beef Burrito - Fast Food Near Me - Santa Ana, California

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This is the second issue I had here at this Taco Bell location. GM and Corporate, I hope you're reading this review. Today, was a terrible experience for a fast food restaurant. It does not take 10 minutes to make a small and quick order (see my receipt) I waited for 10 minutes until I brought up my order and asked the employee why it took so long. Her response was the system glitch due to pizza hut orders. Is this true? Does this happen often? Her response, "yes." So then what is the company going to do about this? It's a fast food restaurant and needs to be fast, hence, fast food. If it cannot live up to being fast then switch to slow food restaurant. More customers wouldn't be surprised. This is not the first error I had at this location. The first error was during the toasted cheddar chalupa promotion. Where I ordered 1 beef toasted cheddar chalupa and 1 steak toasted cheddar chalupa drive thru and when I got home to try this delicious promotion for the first time, I instead receive 2 beef toasted cheddar chalupa. This was unacceptable and very disappointing that Taco Bell cannot get a simple order correct. I am definitely never going to this location ever again. Too many issues here where something's don't get resolved nor managers don't empower their team to learn how to accommodate situations where it angers the customers. I never received an apology for this issue today regarding the system glitch. And when I brought up my order, they quickly made it in 1 minute. Very disappointing. I rarely give 1 star reviews, but this was very disappointing experience. read more

Taco Bell - Ordered today at 3:03pm, and waited until I brought up my order at 3:13pm. This was unacceptable for fast food and it was not busy at all. - Fast Food Near Me - Santa Ana, California

All I can say is wow food was amazing. Customer service was excellent. The Nuggets were phenomenal. They're so crispy. They have the best crunch and the sauces are so bomb. I've been too many Taco Bell's and usually it's like a nice little late night munchies spot, but this one really topped them all. The store was clean. The food was excellent. This one in particular really wowed me. read more

Only $5 for a breakfast burrito??? I'm a picky eater and their food is delicious.... I like to test random fastfood chains and this location is definitely my to go place read more

Normally I don't like to leave reviews for fast food places because I've been in their position before and emphasize with them, however I was charged completely wrong and my items were missing. Always double check your orders and receipts because you could be overcharged. read more

Taco Bell - Fast Food Near Me - Santa Ana, California

Food was so good, expect nothing but the best quality here. Surprised with how clean the restaurant was as well. Every Taco Bell I go to is always disgusting especially the restrooms. Alicia R was an angel such a sweet worker. She answered all my annoying questions about what's in every item (I'm a picky eater) lol read more

Food****typical fast food Service..***could use some customer service training. Perhaps the employee was having a bad day that day. Ambiance ****clean and the ambiance is the same as the other TB restaurant. read more

I like the crunch wrap supreme and their hot sauce is good I love their burritos to there good

Sus empleados se pasan molestos tienen dos ventanas una para pagar y otra para recibir comida un empleado me estaba entregando la comida y en eso llego otra empleada y le llamo la atención que yo no había pagado porque me estaba dando la comida el $$ lo tenía en la mano pero el empleado me dió la comida antes de cobrar Se acercó la persona y con muy mal genio me dijo tiene que pagar como si uno no tuviera para pagar más que desagradable es read more

I love coming to this place, one of the reasons staff are always polite and nice and friendly and they get the order on-point... Jesenia h, always nice and with a smile all the time thank you and thank you guys for your hard work... see you guys soon on my lunch time... Spicy potato sft taco Chipotle melt And my large cup ice and water... you guys No who is this..... read more

We visited on 9/12/2023 with a large group and received quick and friendly service. The manager (Fernando) was so patient and took good care of us all! The food was fresh and everyone enjoyed their order. There is plenty of seating and it is always clean. Consistently great service here! read more

So I was having a bad day and I ordered a meat-free cheesy Gordita crunch. Of course, they accidentally gave me one with beef in it and as a longtime vegetarian I was extra sad because of this but I also work at a drive thru so I know stuff like that happens all the time and it's about how you fix an inevitable mistake. Well, I told them what happened and the nice guy at the window apologized a bunch of times and gave me a remake very quickly, a free taco coupon for next time, and free cinnasticks. I'm very satisfied and this mistake honestly made my day better! Thank you guys for caring about your customers so well read more

Used the drive thru, Diana was very patient with me, and very thoughtful! Very accommodating and very fast! Thank you for service

They've messed my order all 3 times I've come here and will no longer ever return to this Taco Bell. The kid working the drive thru on August 16th at 2:50 pm was 100% rude, we ordered a taco box that comes with 12 tacos all we asked for was 6 hard shell and 6 soft shell. They were all hard shell and my grandmother couldn't eat them she was very disappointed! The time before we went they messed up and gave me someone else's order so I went back gave him my receipt and he made "my" order...didn't get a single thing right with my receipt in front of his face. Then when I said that was not correct he got very hostile and told me I should be more clear about my Order...like how can I be more clear when you literally have the receipt in front of your face!!! I'm never coming here again, I feel bad for the owner to have employees so Incompetent, this Taco Bell won't be open long with employees like this. read more

This location is a joke, rude customer service and not getting my small order right. Skimping out on certain ingredients. Make sure you check your bag before leaving. We all know you hate your life and working here but do your damn job read more

I ordered the Beefy Melt Burrito for $ .99. The Cheese, Sour Cream, Rice and Beef go so well together. This Drive Thru packs a lot of toppings into 99 Cents. read more

Asked for extra sauce on my triple layer nachos and this is what I get.. bad customer service!!! read more

Taco Bell - Fast Food Near Me - Santa Ana, California

this taco bell is usually super fast, unfortunately i couldn't give it the 5 stars because some of the staff are a bit dismissive, but overall the service is fast and the food is usually good. read more

i ordered off the app and got chips and cheese and they put the cheese dip in ONE single bag and didnt even put the chips

One of the better locations I've been to. Splendid customer service. Food was great to fulfill the cravings. Mmmmmmm. Puts spending more for food at other places to shame. read more

Contaminated, poisoned meat. Severe food poisoning AKA UNCONTROLLABLE VOMITING, HOT SWEATS, COLD FLASHES, SEVERE HEADACHE, FATIGUE, LOSS OF LIMB FUNCTION, IRREGULAR BREATHING AND HEARTBEAT from the Cantina Bowl with steak. Will be filing complaint with the California Department of Consumer Affairs as well as making calls to the FDA for negligent food practices. My sister is the victim and she is still trying to get her health back up and it's the second day of this poisoning. She visited this establishment on 02/19/16 at around 9:30pm. read more

Great service. Nice employees. And now, they serve BREAKFAST! Because it's never too early for diarrhea. read more

Jose is an amazing employee here at this Taco Bell. Very professionally, great customer service and friendly. Thank you Jose!

Typical Taco Bell food. Had to wait in a parking space for my food from drive through, but at least they did remember condiments and napkins. read more

I don't go to Taco Bell often but when I do I go to this one. The staff is always very friendly, the drive thru is on point they get you out quick! read more

Taco Bell - Fast Food Near Me - Santa Ana, California

Every single time I come to this Taco Bell they have my order on point! I love it and when I get home the food is made with love seriously best Taco Bell ever its my to go to and not just cause it's down the street but because the food is always made bomb! To the night crew you guys stay killing it good job guys keep up the hard work! read more

Horrible customer service. Everytime I go here, the coworkers are less than enthusiastic. They're in a hurry to get rid of you. I get the feeling they all hate their jobs. Even when they say "Have a nice day," it's monotone & they immediately walk away like they're annoyed of you no matter how nice you are to them. read more

With Taco Bell, the food is always great (in my opinion). It usually never disappoints when it comes to the quality of the food, the presentation, and the overall speed of delivery. My biggest problem with this location, specifically, is the customer service. Employees always give off a bored look, don't smile, and not much greeting when you first walk in. Overall they don't make you feel welcome which is what their supposed to do. So, 4 stars for the quality of the food, but no extra star for customer service. read more

I simply want to say they got 1 thing of my order wrong today. Otherwise they are normally really good. But it always happens where something always happens. I ordered a power burrito, they didn't ask if I wanted steak or chicken... however it was mentioned. And when I got home and started to eating it not only was the tortilla ripped but I found it to be chicken. Extremely disappointed because I really wanted steak... and they had no breadsticks ready for the pizza combo so I couldn't get that either read more

Food was semi warm and looked thrown together. I also felt rushed through my order and was charged an extra item I did not want...