This location was rough. The drive up window gets super backed up due to the automated ordering system - if you need to speak with an actual person vs. follow the exact automated ordering process, you're in for a wait. I tried to get someone to input my Taco Bell app check in code for a few minutes before ultimately giving up and moving on to my order - which appeared correct on the screen but ultimately was not. Paid extra to swap chicken into my stacker which was not implemented. The stacker and burritos I ordered were not wrapped properly, which resulted in the entire bag being soaked by the two that opened after being thrown in. I didn't get a look inside the store but it appeared pretty empty, this seems to be mostly a drive through location as it's conveniently located. Sadly this is the closet taco bell within a 20 minute drive in this area, so it'll have to do but man, lots of room for improvement. read more

Horrible service, drive thru cashier was absolutely terrible -rude , cut me off half way through my order and I had to tell him 3 times I was not done ordering . I get to the window he was rude and I had to ask him if I was bothering him for ordering my food and he laughed in my face . The place needs to retrain -people buy food with their hard earned money not to be disrespected by employees for no reason -do better Taco Bell read more

This place is a garbage can the line was 30m for 5 cars my food they forgot one thing of three read more

Taco Bell - This is horrible - Fast Food Near Me - Shirley, New York

So far waiting over an hour for my order after waiting 30 minutes to place my order. Not enough personnel considering the large group of people waiting. Spending my Sunday evening waiting at Taco Bell. Never to return!! read more

Taco Bell - Crowd all waiting - Fast Food Near Me - Shirley, New York

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They fail and fail and fail to get my order right they are the worst Cantina quesadilla they put a cantina taco wonderful Sauce with the cprrect sauce on the reciiept they just gotta mess that up too their top tier for this stuff Ass read more

Taco Bell - Wrong sauce - Fast Food Near Me - Shirley, New York

If I could rate 0 stars I would. Before even getting to walk through the door I was greeted with such negative attitude from a male and female worker at this establishment. If the restaurant is not 24hours then the signs that state it being 24 hours on the front door should be removed. Never attempting to go here again if this is how they react to customers. read more

Taco Bell - A giant pile of garbage followed by the sign on the door stating that it is open 24 hours - Fast Food Near Me - Shirley, New York

it's always something with this place, constantly mysteriously closed when they're supposed to be open or "having system issues".

I had dead cockroach in my taco and I didn't realize until i almost had a bite and I saw in my quesadilla hair and the chicken tasted so bad I threw up bad service they had me waiting for my food that's not even it I was asking them what I wanted when they couldn't hear me and kept screaming at me and being rude so the manager came outside to curse at me and swearing and my kid was crying cause they didn't get his meal read more

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DONT GO HERE i submitted a mobile order about 20 minutes before i arrived at this location and wasn't ready and nobody listens to you and extremely rude read more

I ordered ahead and got there 15 minutes after I ordered. the app gave a time frame of 30 minutes but it took an hour and our food was cold. There were more than 15 people waiting along side of us. The store was dirty and there was no apology or care we all sat there for so long. read more

BEWARE!!! This store should be shut down immediately! After placing a mobile order an hour ahead of time, just to wait another hour inside for a small order alongside multiple other people. The drive through was priority as cars were flying past the window while everyone waited inside for over an hour. After trying to go through the drive through to get the attention of any drama gossiping employee, they told me they wouldn't serve me and to come inside. So I go back inside to wait some more! I waited there out of principle to talk to the manager at the end and I got a sorry you waited so long. I will never come back and do not recommend anyone come here! Not worth the wait and quality of food has gotten horrendous! And at the end of the day, they mess my order up, probably on purpose. I felt severely sick after too so am concerned they are messing with peoples food too! BEWARE read more

This was the worst Taco Bell I have ever visited. The store was messy, dirty, and the employees were not paying attention to customers at all. One female employee with clear glasses treated me very poorly. She completely ignored me and made me wait for over an hour without preparing my order. I felt discriminated against because other customers who arrived after me were served immediately while I was left waiting. I eventually had to cancel the order. The store wasn't even busy at that time. Very unprofessional and unacceptable experience. read more

I ordered many items all of them being horrible, service sucked soda tasted like nothing was the worst taco bell i've ever had in my life

Big problem with this store. Waited an hour on a line of cars of about 20 cars. By the time I got to the machine to place the order I sat there for ten minutes. It was 4:20 am when I got there. Finally I pulled up to the window at 4:30 am. It says on line they were open until 5:00 am. There was still a line of about 20 cars behind me. I got to the window and the guy who would not give his name (a black guy) said they were closed at 4:15 am. I argued with him that someone should have let the people know they were closing early (45 minutes early on New Year's Day ). He started to take my order and another guy who said he was the manager (Tommy) said they were closed. I said to him if they were closing early why didn't they let the cars waiting on line for an hour that they were closed. He said, "I DONT CARE ABOUT THEM." I said that I was going to report him and everyone who was working there. He said, "GO AHEAD, I DONT CARE." This particular store has been a problem for years. They constantly get the orders wrong and DONT take care of the complaints. The people in the Shirley/Mastic are SHOULD BOYCOTT THIS STORE. THATS THE ONLY WAY THAT THIS STORE MIGHT GET BETTER. I GAD AN ORDER FOR 22 PEOPLE FOR THIS DAY. THE ORDER WOULD HAVE BEEN OVER $400.00. Can Taco Bell afford to lose the business. My name is Kurt Richter. I want to have this rectified. I want management to call my cell 631-871-1190. SHIRLEY/MASTIC RESIDENCE - BOYCOTT THIS STORE !!!!! read more

service sucks every time I'm in the drive through I'm waiting at least 10-15 minutes just to try and order I end up going to the window to order . the food honestly sucks now it's nothing like it used to be the workers a extremely rude. this place just needs to be shut down or all new staff. read more

the incompetence of this place is off the charts. it's Friday night, I placed an order on the app at 6:00 to pick up in 15 minutes. when I got there I waited an hour and ten minutes for a pickup order!!! the drive thru must have cycled through four times by the time I got my order! the kids were like 16 to 20 years old doing the best they could but damn...its Friday!! PUT MORE PEOPLE ON FOR THE WEEKEND RUSH! no one knew what they were doing...a total clown show...never again!! read more

Why do we have to the worst Taco Bell on the island . I drive trucks hands down the worst ! Pathetically bad I deliver to one on Mott Ave Far Rockaway hood of hoods and it still blows this one away . Everything is always old and stale mind you I went at 2pm why is stuff stale 5am I could see . Also never filled only thing ever filled is your drink with ice . Today was the last time I waste my money here truly the worst Taco Bell on Long Island . I'd give it 0 stars but that's not an option . read more

little to no ingredients in my crunch wraps. All wrap no crunch. When i called i got hung up on . TWICE....

taco bell aftermath doing numbers and not in a good way. I have to hit character limit so yeah it's not worth it.

I came here from Ohio with my 7- and 9-year-old son while on vacation , left my kids in the car, and it was superhot, i got a bean burrito and i got stuck on the toilet for 47.5 minuets, the kids are fine i saw a 6 year old playing in the toilets with a sonic plush and yelling skibidi toilet, qnyways the food was horrible i missed my flight because i was on the toilet. #skibidi #WAP #singlemom #Singleandreadytomingle #kids #ohio read more

Horrible customer assistance!!!!! Waited 45 to an hour on the drive through and didn't even order when my turn was up for 20 minutes!!! If there was -0 stars I would definitely give them that!!!!! DO NOT go there ever!!!!!!! Pathetic!!!!! Food was terrible also!!! read more

​The order i placed in the drive thru was completely wrong. This is not the first time this happened. Im pretty mad this time.

Taco Bell is a good food service that usually never messes up my orders except for today, when I ordered 2 6 dollar boxes with EXTRA chips and cheese and got no chips no cheese. The potato's were cold the hard taco looked like someone had bitten into it. The soft taco was soggy and cold and my drinks had no straw I am very upset with how my order was messed up and I would like a refund. I would like to add that I really like Taco Bell and wouldn't mind not getting one thing or a taco being cold... but these many mess ups are disgraceful and just horrible because of this one of my children could not eat their meal because of sensory issues from the taco being cold and she doesn't like cold food... the ambiance of peace in time house was totally messed up because of this mess up. read more

Taco Bell - Crunchwrap Supreme Cheesy Fiesta Potatoes Spicy Potato Soft Taco Dole Lemonade Strawberry Squeeze MTN DEW Baja Blast - Fast Food Near Me - Shirley, New York

I just made a 1am Toco Bell run. Big mistake. 6 soft tacos and 1 hard taco. All the tacos are cold and the soft ones are stiff (hard). I appears as if the tacos were made hours ago. Very disappointed. I will be requesting a refund. read more

Taco Bell - Dry cracked taco - Fast Food Near Me - Shirley, New York

Absolutely horrible service had me wait almost 30 mins for my food granted it was a big order but literally got told by the lady at the window that a coworker of hers slammed my food on the counter and I was told it was made up for, left the smashed two cheese cups as well as my disoriented taco's with almost all of the wrappers covered in in cheese and felt it was justified by throwing two more cheese cups In My bag also found a crumpled up napkin in one of my spicy potato soft tacos and was absolutely disgusted on how they serve their costumers. for health and safety and genuine satisfaction I strongly recommend avoiding this Taco Bell read more

these guys suck. they take long making the food, food isn't even good, and they forget some food in my order

this location is an embarrassment to taco bell as an entity and should swiftly be removed. multiple orders from doordash and/or picked up that were either cold or wrong. read more

Horrible service here, it took over 20 minutes to get the food out, I thought it was supposed to be called fast food. The people were also highly disrespectful and people after me were getting their food first. Then I tried getting on the drive through line and it took over 50 minutes, honestly, I am wondering how they have a 2.1. read more

Employees tell customers who walk in into the restaurant to order over the kiosk. Plus what put the icing on the cake was a woman came in with no shoes on and her dress was covered in blood. They served her and the manager found out that she was served and that wasn't aloud if she wasn't wearing shoes. No one called the cops or told her that they won't serve her without her wearing any shoes. Everyone basically did nothing but stared at her. I'm not going back to that Taco Bell again. read more

The lines at the drive through for this place are beyond unacceptable. Each car takes 3+ minutes and it is most often backed up into the street. They're too cheep to keep number of staff they need. Been like this for years read more

I love the nacho bell grandes they are really good along with the watermelon berry lemonade freeze I like how its sour and sweet at the same one. The service is good they're are nice sometimes but they are sometimes rude and sassy. It is nice inside but maybe a little more happiness they don't seem happy most of the time and seem like they hate their job. read more

Drive through is a safety Hazard to the public. After the inside closes the drive through literally spills out on the main road making it difficult for other people trying to get through, now if your one of the unlucky ones on the drive through, expect to be on here for 40 minutes read more

I don't care what anybody says this is the best tasting Taco Bell in a 30 mile radius. Yes the line is always long and yes they might mess up your food sometimes but they always have a great bean to cheese to tomato ratio and that's important to me. Lol ... my issue with Taco Bell right now is the ridiculous price increase. I used to get the same two meals for 15. 38, now it's 17.03. Craziness. read more

Taco Bell - Taco Bell drive-through. - Fast Food Near Me - Shirley, New York

Lol. just lolllllll. we always order from here and its always fucked up. its late night and out of options and i have NO idea why i thought "tonights gonna be okay" LMFAOOOOO. first we order on the tacobell app and we order the maxican pizza with no beans aswell as an order as nacho fries... the mexican pizza came with beans and the fries came with absolutely no nacho fry seasoning. i call the store and a lady picks. lol. i ask for the manager and she states its her, i tell her about my concerns and she states and cuts me off saying "i just made a mexican pizza and made sure it has no beans so please take a picture. i state no problem. then she states theres no seasoning from the manufacturer to provide any tacobell with the correct seasoning for the taco frys. i dont beleive its okay to use Sazon seasoning packets to season the fries smh & lmfaoooo its NOT the same nor is it aloud. wtf??????? yall are messed up yet hilarious to think YOU as the manager are right. STAY AWAY AT ALL COST. i dont even want a refund LOL read more

Taco Bell - ONE seasoned fry - Fast Food Near Me - Shirley, New York

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The Parking lot of horrible, a second entrance is at the drive thru, so there's no way of knowing who gets lucky enough to wait on the long line So you go inside where they block off the entire seating area forcing everyone to cramp together while you wait 25 mins for two tacos read more

Stop being cheap and make sure you start giving out hot sauce packets with to go orders. There is no reason I'm spending $20 on food and can't get one hot sauce packet read more

I was disappointed since I was craving Taco Bell. First of all I ordered on line and picked it up. They Always find a way to screw up the order. The food was on the cold side. You think by now I would stop going there. read more

I don't want to go to far into giving "Taco Bell" a review, it's "Taco Bell!" Everyone has eaten it and knows how good it is. This review is about one particular employee and how wonderful she was. When I walked in I was greeted by Ana, a employee working the register at "Taco Bell." She was short, with long hair and a big personality. She seemed very dedicated to her job and doing it right. I like that in a employee. She made sure to take my order right and make certain it got to me once it was ready. After I sat down to eat Ana's hard work didn't stop, she walked over to the table I wanted to sit at and wiped it down, wow! After that she wiped all the tables down. Quickly after she retrieved a broom and began sweeping the floor. Half way in customers walked in, so Ana walked to the back cleaned up and took there order. There were many people working, but Ana stood out from the rest. I know Yelp is about food and how we enjoy it, but if we forget to thank the people that make it, that the time to care, that go the extra mile, then we ignore the full dining experience. This girl deserves to be rewarded and I hope "Taco Bell" realizes that! Great job Ana. I will visit this location because you have me such wonderful service. read more

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Literally the worst service! Ordered three hard tacos Supremes and left after waiting 25 minutes for nothing to arrive. I will never go back to this establishment ever again!!! The staff was rude, no customer service at all, and just did not care! read more

Real nice older (caucasian) lady at the drive-through window during lunch, nice to see kind people work in service, never had a problem with food nor service from anyone here, a regular pit stop for me read more