We have been avoiding this Taco Bell location for quite awhile now (after overhearing a rude comment made about us and others waiting at the counter by an employee and also because of food quality), but my friend had a taste for bean burritos. Seems like things were due to improve once the new management came in, but it didn't happen. There wasn't more than one or two other guests plus the two of us inside in the dining area (the drive-thru was getting the majority of the business). Surprisingly, our food was very good that day, but the dining area needed sweeping and mopping (at least the spots where drinks had been spilled). The tables needed wiping down, the condiment area needed cleaning and more napkins were needed in the dispensers. The drink/ice machine sounded like it needed servicing as it was making loud noises. I realize that maybe they were shorthanded that day or maybe something pressing had gone on beforehand that I knew nothing about, but it seems like a manager would be concerned and stay on top of the cleanliness of the restaurant. We were also put off by only having the computer screen as a choice of ordering as it can get stressful and sometimes (as in the case with us) you still need to speak to an employee about your order. We saw young workers who didn't seem to be too concerned about their job. Taco Bell is one of my favorite fast food places, but definitely not this location. Things could definitely be improved, not only inside but also your landscaping too. Take pride in the store you represent. read more

Disappointed. how hard is it to pack food correctly and not miss the shell completely?! came cracked and with no sour cream or tomatoes. i ordered a supreme and got a regular after saying supreme multiple times. service is always rude like they are trying to rush you away. read more

Taco Bell - Fast Food Near Me - Smithfield, Virginia

The service was so slow that the employees seemed to be moving at a snail's pace. This establishment clearly needs to remember that it's in the fast-food industry. I ended up spending so much of my lunch break waiting that I barely had time to eat. read more

I can here to pickup a big group order. I tried using the app, but the order wouldn't go through. I had to go inside and order on the kiosk. When I placed my order the staff were quite upset with how big my order was. Food was made in about 20 minutes which was fair for the amount of food that they had to make. There were a couple items missing including tacos and sauces. Overall a meh experience, but this is a fast food place so don't expect much either. read more

Taco Bell - Fast Food Near Me - Smithfield, Virginia

Bad again. Why do we bother? Burned food, missing sauce, crushed chips. Quesadilla is over cooked and burned. read more

Taco Bell - Crushed chips - Fast Food Near Me - Smithfield, Virginia

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I can through the drive thru to get a number two with chipotle sauce. when I got my tacos, everything was falling out of the side of the taco and the tortillas were moist and soggy. I went back in to get one remade and they made the order again for me. AGAIN all of my taco meat and lettuce was in the bag instead of the taco. these guys obviously don't care about their jobs or our health. not to mention health and safety standards. read more

The nicest worker we talked to was the ai taking our order. Other staff was pretty rude...

Worst experience ever at a taco bell...the restaurant was disgusting and the food was as well....trash and food all over the floors and tables..the women's bathroom was literally covered in sh** and the men's bathroom had piss all over it...I do not suggest eating here....corporate needs to look at what's happening at this location..its the only one around for miles and it has gone down hill bad read more

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Didn't place an order, decided to live another day. We walked in the place smelled bad, food was all over the floor in the prep area, very dirty, looked and smelled unsanitary so we left. read more

The worst Taco Bell ever. Always missing items in order or wrong item. Just did grubhub and of course I was missing a taco from the combo. Grubhub made it right but this tb franchise always has had the worst service. Check your order before leaving. read more

OMG... This was the worst experience I have ever had in a "Fast Food" restaurant. First, we stand at the counter for 10 mins waiting for our order to be taken. The entire staff had made eye contact with us as we were waiting. Second, thinking we would get better service through the self order kiosk, we discovered the menu does not match the menu above the ordering counter. Next, when we asked if anyone was working the counter and registers, we got the worst look from the staff member who still would not properly greet us. All I could see from her expression was contempt and what I could only describe as racial hate. My wife and I were no longer going to take that kind of treatment. We said nevermind and left. Unbelievable! read more

Absolutely the worst Taco Bell tacos I've ever had. We ordered a 12 pack of crunchy tacos and 4-5 of them were decent. The rest appeared to have set under the warming light for quite some time as there was no lettuce and the cheese was melted as well as the shells came apart since they were stuck to the wrapper. I asked for hot sauce and was rewarded with 5 single packs of hot sauce for 12 tacos. Only posting this so the owners can make changes if they are concerned. read more

They fixed the smell here with the drink machine and passed their most recent health inspection.

i love all of the staff except this one woman. if you've ever eaten here i'm sure you know exactly who i'm talking about. she had a bad interaction with the car in front of me and proceeded to take it out on me and say "y'all customers are so unpleasant", which obviously escalated very quickly. i honestly wouldn't eat there just from the looks of that girl... the dandruff on her shirt and white foam on the sides of her mouth was enough to tell me i need to eat elsewhere... read more

I'd give it zero stars if I could. Don't know who this manager has been hiring in the past couple months, but I've only gotten terrible service since then. Online, it says they don't close until 10pm and they've always stayed true to that. However, the past few times I've visited, they've decided to close early and are still inside the restaurant. I decided to call ahead one night to see if they would be open, and a laughing boy answered the phone and said "uhhhh, yeah we're closing at 9 tonight" I made him aware that the online times stated were incorrect and he clearly didn't care. Furthermore, when I place mobile orders with specific requests and extra add ons, that I pay extra for, oftentimes these requests aren't filled at all and I get ripped off. Today I ordered nacho fries and was given two orders of plain fries, absolutely no seasoning on them at all. When I came back through the line, I was informed that they were "out of seasoning". I informed them that I wouldn't have made the order if they had told me that, and was answered with silence. Absolutely horrible experiences and the most disrespectful customer service I've ever experienced. I will never be coming here again and I suggest you do the same. read more

Taco Bell - Nacho Fries with no seasoning - Fast Food Near Me - Smithfield, Virginia

The staff upgraded and have you in and out in no time. They make sure your order is correct before you leave so you don't have to. They are definitely stepping up their game and I'm actually excited to go when my family craves t-bell. Great job staff!!! I see you and appreciate you! read more

I've been eating here for years since back when it was a Taco Bell/KFC. It has gone downhill since then. The last time we ate there they were out of almost everything and the girl in the drive through had a really bad attitude. It wasn't even busy when we went through (just us and 1 other car) so I'm not sure why she was so stressed out. I've worked fast food before and I understand how it can be but it was not necessary for her attitude when we were really nice to her the entire time. This pace needs a management and full staff makeover. read more

I take the little dude here for taco taco tacos when he is feeling it. The cashier we usually get seems a bit spaced out but is generally friendly. The restaurant has an issue with the soda fountain... the carbonation is never right. It is either way too carbonated and bitter or it's too syrupy and flat. We tend to go for water and sweet tea but, alas, there was no sweet tea in the container. It was dry as a bone. Food wise it's a hit or miss, we order simple items (cheese quesadilla and soft taco no lettuces) and have no issues but my mother has gotten ultra salted soggy inedible nachos. Teens tend to hang out in the parking lot with their revving trucks and it can be a bit uncomfortable for littles who don't like loud noises. It's fast food, good days and bad, good service one day and crap the next. read more

Lately I've been finding myself going to Taco Bell in the morning quite frequently since I've found out about the breakfast menu. This morning around 8:30 I went thru the drive thru of this location and ordered two grilled burritos, one w/ bacon and one w/ sausage. There was no wait time at allll. I was the only car and It quick. I'm not usually on this side of town but should I ever come back I'll def swing pass this Taco Bell again. PS. The burritos are banging! read more

Taco Bell - Bacon breakfast burrito - Fast Food Near Me - Smithfield, Virginia

So slow! The food has always been fine but if you go to the drive thru expect to wait more than 20 minutes.! It happens EVERY TIME, and the workers aren't the nicest and the last time I went they proceeded to tell me they didn't have the nacho fries AFTER they took my payment at the window. That was the last chance for me. read more

Um...where do I begin with this place?! Let's start with a positive. The staff member who took my order was friendly and took my order correctly and with a smile. That's where the positives STOP! Coming into this particular Taco Bell, you feel as if you have somehow been drug down into the depths of the sewer system along with the Teenage Mutant Ninja Turtles or something. I should have known from the get go to vacate the premises directly prior to even ordering when I smelled this foul greasy slash sewer smell...but we were in a hurry to get to a show, and felt highly tight on time to "now or never" kind of order with our "fast" food items. I use that term VERY loosely since our order was not even remotely made in a timely manner :(. The bathroom also smelled awful, and was only used out of necessity (again the smell was some greasy dirty water smell that they must have "cleaned" the floor with! After 15 minutes of wait time for not even ordering that many items, we finally received our food. I had to return the nachos bell grande due to it being only partially covered with the toppings, and the other half not much of anything....this was returned with trepidation mind you because I knew this would lead to an even longer wait time...5 minutes later, and the three line cooks giving me dirty looks for returning the item...they seemed to be primarily focusing on drive thru orders thus the reason all of us who were eating in had such a long wait time. I was NOT the only one waiting or receiving poorly made orders (or wrong orders), but we did make it out alive...and to the show on time...so I guess that counts for something. Even my kids said, "mom lets NEVER go back to this Taco Bell" and I too feel they were spot on with that comment. Management needs to regroup and get a better system in place or start over with the majority of their workers or they will not be keeping their customers coming back. read more

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I am giving this Taco Bell one star because the Frito chips in the Beefy Frito burrito were rancid tasting. This was a first! Also the got my order wrong after I repeated it twice inside the store at the register. read more

this is the worst taco bell, before covid they were decent and staid open & had regular hours. over the past 2 years they close at 9pm most nights and the website still says midnight. 2/10 read more

SLOWEST SERVICE EVER! Been waiting 45 minutes for 6 regular beef crunchy tacos. What is the issue???? This wait happens inside and in the drive thru.....make your own tacos at home...its faster read more

Disgusting the staff was so slow and they couldn't even get the order right after I told it to them fifteen times. I got some weird soggy thing in my chalupa so glad I even looked before I started chewing down. Worst Taco Bell EVER DO NOT EAT HERE read more

Worst service ever. I stood around for almost 10 minutes before even being acknowledged. Once I was acknowledged it almost or it was an inconvenience for the staff to help take my order. It's a Taco Bell for goodness sake how hard is it to make a taco or a burrito. This location has been going down hill for some time now. I love that Taco Bell has a high protein selection but this place isn't worth my time. This is and will be my last visit here to this Taco SLOW SLOW SLOW Bell in Smithfield, Va. ownership needs to evaluate the staff and manager and possibly hire new. read more

So they are slow as can be. They Don't wear masks while making the food. Yell and scream instead of focus on food so they forget how to follow simple steps. Ordered a crunch wrap got no meat? I'm pretty sure it's suppose to come with meat. Order a quesadilla no sauce so they put a ton of sauce but don't grill it so it's cold and cheese is not melted. Then we have to go back through the drive through and get the 5th degree like we are lying. They took the food back in to dissect it and then proceeded to argue over it before making a new order. So she's yelling over our food with no mask. Yay great! Manager is non existent so never expect anything to be corrected. Maybe the health department can get somewhere. read more

Slowest place to eat ever. 45 minutes every time even if you are the only person in the line. Decent food. I mean it's Taco Bell..

This is the best Taco Bell for service and cleanliness I've ever been to. I ignore two closer stores for this one. Always greeted with a warm welcome. It's amazing read more

Do not go to this Taco Bell. I waited 15 minutes for my food and then asked for a refund and was told I couldn't get a refund because only the manager can do refunds. I guess this store just runs on part time workers. read more

I went into taco bell today a young man helped me. I got my order and said i think this is wrong look at my receipt i ordered the wrong thing my fault. So ibwent and sat down to eat that young man brought over a to go bag with what i wanted and tge way i wanted it. He did not have to do that it was mu fault. What excelled service. And at fast food you dont get that very much anymore. Thank you read more

Waited in line 15 minutes only to get to the speaker and was told to come inside due to them being short staffed.

The worst Taco Bell I've been too. They always get your order wrong. Plan on spending at least 20-30 minutes in line whether you go inside or go through the drive through. Go to jalapeños in the shopping center next door. Service and food is better. You'd still get out the door faster than eating at this fast food establishment read more

first time ordering from here, no problem with my food, i ordered a chalupa cravings box and the employee gave me 3 sauce packets, normally i go to taco bell and get waay more then that. read more

Let's start with how rude the lady was taking my order in the drive thru. I had ordered a combo meal and of course you have to say soft or hard tacos and what you like to drink...she never asked those specifics. So I told her the specifics of the meal she kept saying "Is that all"after every word??? Like she had no time for me to finish my one and only order. Then as I am waiting at the drive thru window I look in and see her hanging out with the lady making the tacos and the lady making the food was dancing, laughing and making rude gestures over my food and sticking her tongue out over top of it!!! I was shocked!! How childish and disgusting is this! I know this is fast food but come on!? They turned around and saw that I was seeing all this and Im sure they saw the look of disgust on my face. I didn't even bother eating it who knows what was in it. Do not waste your time or your cash going here unless you want rude awakenings... They need improved management to make some changes if you don't like your job or people get another one! If i could give less than one star I would. read more

Went to Taco Bell today. And like normal the folks working there are just plain mean and disrespectful. They act like you are bothering them when you place your order. The lady there rolled her eyes at me when I changed my order and it was before I paid for it. I could go on that they are such a drag and must hate life. I go to this Taco Bell often (not sure why) and every time have bits of chopped up lettuce all in my son and my taco when I specifically asked for no lettuce. If you are someone who doesn't like lettuce you understand how it ruins your meal with any amount of lettuce. If it happens once... okay... fix it and I am happy. But it happens every time and I have been to this Taco Bell more than a dozen times. I pick the lettuce out of our food and I have also went to the register and politely asked for this to be fixed. But it continues. Should I accept that when I ask for something to be left off that it's okay as long as they don't put too much on it. And is it okay that they are just so unhappy with their customers and it is such an inconvenience that we like tacos. Wish Taco Bell would train with chick-n-fillet or something. This is simply unbelievable. I will say that this Taco Bell was clean so all added together, that is worth one star. Three Thumbs down. read more

We went into taco bell for a late night dinner. It was the BEST taco bell we have ever had. The staff was so friendly!! Special Kay made our good. If you go there request her to make the good. It was delicious! Thanks Speical Kay! read more