So the customer service here is absolutely putrid at night time right before closing the lady here was just absolutely completely appalling with the way she just treated us. First of all she got half of our order wrong she added on things she wanted to add then when I was just politely asking her to remove it from my order she huffed and puffed and said I already got it and then I came to the thing and told her hey you didn't take it off there was two drinks on there and she only had one ready anyway so she went and gave me the second one that I was charged for anyhow. Then gave me a small when it was supposed to be a large I asked her this is supposed to be a large and she huffed and puffed again and said oh my God OK I guess and she went in to fix it. I mean just the way she came off about it and was just very rude and added stuff onto my order then had a problem when she was asked politely to remove it I wasn't being rude I wasn't nothing but I was starting to lose my patience after she just kept on ignoring me and telling me yeah yeah I got it I got it when she didn't have anything she actually messed up half the order. Then because she was so upset about the drink situation at the ordering window she forgot to even add one of my food items I'm not trying to be rude I'm just trying to state facts on what happened. I asked her for no sour cream on the Chalupa didn't know there was only sour cream on the supreme one and they said they only had the supreme one that's eight dollars for two. At the end we just told her to have a good night and hope your night gets better. She's obviously having a very rough night but it's no reason to treat people like crap and for something you got wrong. I also asked if they had Sprite she said yes and gave me Sierra mist and then added a medium Pepsi on top of that I was just confused on where she got that? They usually are pretty good here but tonight not so much. Her name was Emily Z. That's at least what's on the receipt. I mean it's just crazy when you just ask for human decency you seem like you're the bad person. Hope this place improves at least her attitude i'm surprised she still works in this area with that attitude & the people over here. All that I simply ask for is human decency in my food to be correct I'm not looking for free stuff I'm not looking for anything I'm looking for what I paid for that's it. I'm just honestly so surprised that she charged me for a large drink that I asked for a small and then got mad when I told her this isn't a large. Three stars for the other workers that have successfully accumulated them. At least in the past. read more

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Worst Taco Bell ever!! I really hoped after the remodel they would take some pride . Nope gave them 3 chances and every order had something wrong! I will not return and I suggest you check your orders before leaving! read more

Apparently they have to pay for that new drive-thru SOMEHOW, and it's in the form of skimping on the ingredients. I had a bean burrito with hardly any beans that it may as well have been a quesadilla! The soft tacos had barely any meat filling, but a whole head of lettuce in each taco! read more

On my lunch hour. Only two of us to assist at the counter. The one guy that is working the counter. Takes the ladies order aheD if me, finishes up and the walks off to drive thru. Mind you there is already any associate working there. So after 3 additional minutes of me waiting. The lady working the food Station asked if I had been helped and I replied no so she calls for assistance at the counter. So the guy that originally helped the lady in front of me walks over doesn't say anything no hello or how can I help you I place my order he hands me my receipt and he walks away. Definitely not great customer service from him. If I decide to do another visit at this location maybe I'll have better luck at drive-through but going inside for the guy that assisted the counter was not worth a visit read more

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All staff that work at this franchise are so lovely and professional. I visit this store weekly as i work at the post office in the same complex. The issue i have with this location is lack of air conditioning. The poor staff are cooking in extreme heat and the dining room is unbareable hot. Fix the a/c management/owner you are breaking CA state law. read more

I'm not sure how you mess up an order two times in a row being the same item. Then you get a attitude with the customer like it's their fault. Management and the staff needs a good reset read more

I was charged 70 dollars for 6 cheese quesadilla, 4 tacos, and a Mexican pizza. I totalled 41 dollars when I got home. I had to ask for the receipt. They just robbed me!! read more

The food sometimes, is decent tasting, however, if you're going to overprice, then don't skimp out on the ingredients, don't leave out main ingredients; which this location keeps doing. If I'm overpaying for food, then I expect ALL of the ingredients to be inside my food items. Customers are tired of the broken Ordering Screen inside; speaking of the screens, you might as well make that Taco Bell location, a Drive-Thru Only because you have those ridiculous Ordering Screens, even though there's a counter, with employees and a register etc. Pointless!!!!!!!!!!!! Also, the bathrooms are gross and am tired of one of them always having leaks and open ceiling. Not okay. I get that it's fast food, but have some decency and safety for fellow human beings. Also, please clean your soda area etc. soda should taste like soda. Also, put the bathroom code on cups, so that dirty homeless people can't go inside and get your customers sick. read more

I prefer coming to this Taco Bell because it usually stands head & shoulders above the other area Taco Bell's when it comes to customer service & the employees always seem to be on the ball & attentive to their customers. However tonight there was a major failure as far as my order was concerned. I arrived approximately 5:20 & placed my order at an inside kiosk. I sat down & waited patiently for my order. Usually it takes 15 minutes. 20 minutes tops. The employees all seemed to be on task in the kitchen, preparing orders & getting things done. However, I noticed multiple orders that had been placed after mine were leaving with their orders filled. Something was amiss with my order, but I have had good experiences here in the past, so I was willing to give them the benefit of the doubt. Another 15 minutes & I decided that I needed to check on my order. There was NO RECORD OF MY ORDER! HOW COULD THAT BE? They searched through all of their tags & found my order explaining to me that "There were so many orders that it probably just got lost." They then put a rush on my order. The management person offered me a free drink, but I don't drink soda, so I turned it down. That was the only offer made to try & smooth things over. Soon afterwards I received my order (45+ minutes after i originally placed it) & it was hot & as flavorful as I've come to expect. There is no issue with that. My issue is that there was no apology for my order being lost or for my LONG wait. There was no "Thank you for your patience" or anything of that sort. After turning down the soda I would've thought there might have been some other sort of offer (a simple nacho fries would've probably done the trick). But there was none forecoming. No apology. No thanks for your patience. No acceptable small offering for waiting so long. I left feeling like my business was not appreciated. Very disappointing. read more

Worst Taco Bell I've ever had, the blue Razz freeze was absolutely disgusting and tasted like marsh water.

This place actually stinks. Flys every where. Violations from Fire Marshals. Bathroom door locks theuser inside. Owner is aware and has done nothing read more

Found a black small hair in my food disgusting. Not to mention horrible customer service. read more

Order chicken chalupas, they literally had 4 pieces of chicken in them, my husbands Crunchwrap was smeared with beef not filled at all, can't qualify it as a meal at all read more

Taco Bell - Chicken Chalupas Supreme Combo - Fast Food Near Me - Suisun City, California

I recently visited March 14,2021. The food was good but the service by Salvatore D at the drive through window was amazing! His positive personality was a breath of fresh air. Good people deserve to be recognized so I hope this gets back to him! Thank you Salvatore D, you made my night. read more

Stay away from this place, they always mess up your order. It's always missing something r they give u the wrong order and I think they do this on purpose cuz the dining lobby area is closed so u would have to drive back to the drive thru to make the complaints r get ur missing items. read more

Taco Bell - This it the kind of taco they serve you. - Fast Food Near Me - Suisun City, California

Ordered through Uber eats, the order was all kinds of wrong. Asked for steak quesadillas, got chicken (if you could call it that, literally two little shreds of chicken in each quesadilla). Ordered a pepsi, got a sprite. Ordered chalupas without tomatoes, so of course there was tomatoes. Asked for mild sauce only, got a ton of sauces, but not one of them was a mild sauce. Asked for nachos, got the sauce, but no chips. But the best part was the soft tacos...cheese and lettuce only, no meat! read more

Taco Bell - Soft taco, they didn't add any meat.... - Fast Food Near Me - Suisun City, California

For some reason these people closed at 12am or earlier when it says you're open till 1am

Pulled up at 10:45 p.m. on a Sunday night. Posted hours here and elsewhere indicate this location is open until 1:00 a.m. this was not the case. There is no excuse for not having either the correct hours posted on multiple social media websites, or if something had gone wrong that particular evening, a note placed on the clearly lit up menu board. This lack of action shows disrespectful of your Patton's time and effort as they now have to spend the time and energy to go somewhere else. Get it together. read more

First time here. This place is fairly clean. The rest rooms could be a bit cleaner. Typical fast food place. The employees are friendly. The common area where you get your sauces and napkins looks a bit neglected. Presentation means so much. I do see the employees practicing safe food handling procedures. Very important to me. If in the area I would stop in again. read more

Taco Bell - Front counter area. - Fast Food Near Me - Suisun City, California

Just had the worst Crunch Wrap Supreme EVER! The person making the food this morning, Nov 11, does not care about their job or customers. There was near nothing in my crunch wrap, the tiny amount of meat was huddled in a little area to one side...the Taco ordered with it came the same way. Horrible. read more

Stay away unless you want to get sick I ordered some quesadias and the lady took my card then out the corner of my eyes she made my food the machine is visible at the drive thru that's nasty and not safe to consume your handling money and food at the same time with gloves on folks stay away unless you're stomach can handle bacteria from a person collecting money with gloves on at the same time making ur food sadly we have to endure this behavior sadly when people know better it's like I know my job but I don't care sadly I will never go there again I actually threw the food away good luck eating there I hope no one gets sick from this poor practice I was at the drive thru witness this I could have went in there and asked for my money back but I decided to post to everyone this is not a safe place to eat from in most businesses we are al ready dealing with rodents and such not saying this place have that but eating fast food here is a gamble everyone good luck eating here I'm also pretty sure the owner won't respond to my findings good luck folks most of them will deny this it's all good I hope no one gets sick read more

I go to Taco Bell and get Mexican Pizza, Tostadas, cinnamon twist, and a Mountain Dew freeze. The worker forgot the freeze and cinnamon twist. She forgot to add the cinnamon twist. And I get nothing on my Mexican pizza except for a piece full of tomato. smh read more

Taco Bell - Fast Food Near Me - Suisun City, California

Looked on Yelp and it said that this place was open till 2am. Went there at 9:30pm and they were closed!!!

This was supposed to be a bean burrito with no onion. This is what they gave me cheese and onions wrapped in a tortilla. We think it's actually pretty funny I called to complain and ask for a refund and they asked me to go back but it's pointless to go back at this point. Also missing cinnamon twists, nachos, and the nachos that I got were wrong with a bunch of sour cream when I specifically stated no sour cream like 3 times. Oh well. All our order was wrong. Disappointing read more

Taco Bell - Fast Food Near Me - Suisun City, California

Yelp and google saying closing is at 1am. Pull up a few mins before 12am and someone pops up saying sorry we're closed. Either no one wants to work (which is becoming more common these days) or you need to update your hours. I'm betting it's the 1st one read more

Worse Taco Bell in the area. Definitely would never go there again, service was bad, food was bad, and all the lights were off. Nothing was available and the staff are rude. read more

Business ran terribly. There's always an issue. Short staff, system not working, ran out of supplies. Closed with no signage.

I came to this location after placing an online order. I had an order for 2 people. I get in and I'm waiting for somebody to help me. The manager of the drive thru I believe came up to help me and told me I had to cancel my online order (which had already been placed and purchased for). Never got a refund and had to pay for yet another order. She didn't seem to care and was impatient. Didn't even look at me and didn't care about refunding me or getting my order ready. Very rude customer service. Wouldn't recommend this location. Will not be returning. I worked in customer service (for food) at a couple of different places and I understand that it can get stressful sometimes. But customer service is still a must and I was treated like their last priority. It wasn't that busy. Nobody waiting in line inside, and maybe 3 cars in the drive through. Don't do the online order, you will just have to pay for another order. read more

This location is one of the worst. You'd think they'd do everything right since staying in business during covid is key but I think they care even less now. Today I got nacho fries through the drive thru. The nacho cheese container lid was stuck to the bottom of the container the bottom of the nacho fry container was dipped into the nacho cheese. What person first off places an open container of nacho cheese in a bag? Then thinks let's dip the fry box into it. The food was cold, everything and absolute mess. 0 consistency. Someone needs to take over this place who will do a better job of implementing standards. read more

I've been going to this Taco Bell for years. I dare say is the place I had my first Taco Bell... ever. Some of my earliest memories are me eating a bean burrito from this Taco Bell in my car seat. 28 years ago! But the other day, I walked up to the counter the other day to order, and the person taking my order didn't even look at me. She just blankly starred at the back of the room. I get it. I've worked in customer service, and I know it sucks sometimes but don't make your customers feel like an inconvenience for asking for a bean burrito. I probably will not be coming back. read more

This review is for the service. I've been to this Taco Bell through the drive thru and to go inside about 20 times since the beginning of the year. Today was an exceptional service. The young lady greeted me immediately when I came in and took my order. She up sales me by suggesting the happy hour drinks. I had my kids with me so they wanted the slushy drink. The lady behind the counter walked from behind the counter with my daughters drink and presented it to her. I sat with my kids waiting for my food and not to long later my number was called. Fast service. My kids enjoyed the food at home. read more

Y'all could talk smack all day but at the end of this said day, it's just a damn Taco Bell okay so stop getting salty and have a Diablo sauce with that meal, Kay? Look, honestly this is like the cleanest fast food joint I've been to. Not speaking for all other Taco Bells but this particular one is pristine. Also, they get a lot of transients coming through trying to shower in the restrooms (poor workers) and they have that mutha cleaned ALL THE TIME and well deodorized. The workers are always haulin rear and get you your food promptly and usually with a smile. So before y'all get bent out of shape, remember that you could be going to the false Del Taco across the street that not only is dirty and neglected but closes when they think it's time to close. Taco Bell all the way. read more

I would leave no stars if I could. This Taco Bell is garbage. Every time we visit this location the employees have a very rushed and rude attitude, with no customer service. They have not once gotten our order right. They either put things on it that aren't supposed to be there, they leave things off, or the food is hard and stale. I am a vegetarian, I make sure very clearly that I ask for the vegetarian options and yet they always put meat on my food. My fiancé is allergic to tomatoes and they continuously put them on everything even when we asked for none. I don't know if they're just not good at their jobs, or if this is out of spite, but it is not okay, and I will not be returning to this location until they can pull it together. read more

Consistently get my order wrong. And not just like one or two things. They got 3 of my 4 items wrong in my order this morning. You're better off just letting them guess what you want and hoping for the best. Two stars though because their breakfast is a great deal and worth it when you get what you order. read more

If I could give it 0 stars I would, I try to convince my kids that this Taco Bell always makes mistakes and customer service (cashier) is just RUDE I went back to this Taco Bell because my daughter wanted a Chalupa, So I ordered a Beef Chalupa and Cinnamon twists and a few other items. The person speaking says is everything correct on the screen? I couldn't read anything on the screen it's SO DIRTY WHITE STUFF ALL OVER IT...so I told her I can't read the screen its completely dirty can you repeat my order? She got angry and said DRIVE UP to the window! So I drive up and she's nodding her head as I was telling her that I couldn't see anything on the screen its dirty so I can't tell you if my orders correct or now.... She proceeds with getting my food after she took my money... when I got home I noticed my cinnamon twists were not in the bag! I should of looked before leaving! MY fault. But more her fault since she doesn't know how to communicate well! Why are you angry at customers? Do you hate your job that bad that we get an attitude? We pay for our food that you didnt put in the bag!!! It never fails with this Taco Bell. I will be contacting Corporate office since this isn't the first incident read more

Messed up order three times, handed me the wrong order two time and tried to tell me it was right. Got home and the order was still wrong.

I would give this a zero star if possible , I told myself I was not going to be rude when leaving this review but after numerous experiences with the idiotic employees and moron management ...... I can't ! That being said this is a sad establishment , every damn employee is a moron that works here . I visited this place 5 time in a week not that long ago ( for myself and family ) . I kid you not every damn time it was wrong ( missing items / order completely wrong . Trying to express concern to supervisors is useless here ! You know when you baby talk your dog and tilt their head sideways ? That is essentially the response I get from management when I bring up problems here . Save yourself the trouble go to another location read more

I am so disgusted. I ordered some triple layer nachos with my order. I found MELTED PLASTIC in my food. At first I thought it was some kind of onion but when I picked it up I realized that it was not a good product. Please be careful when you go to eat here. You never know what your gonna find in your food. Not only that but when I called I said that I wanted a refund and the manager said that she can't do a refund but could replace my order.... as if I wanted to eat there again. This is ridiculous. read more

Taco Bell - Fast Food Near Me - Suisun City, California

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There's something wrong with this branch, their system always have a lot of issues. There are times that they only accept cash, but often times, their whole system is down. Food is good and kind of meets the standard. Also, I've seen some staff not wearing masks and gloves in the drive thru. read more

I ordered the Taco Bell grandes today, as did my dad. We both spit out our food because the chips tasted rancid. So disappointed