Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

I have trusted this Toyota dealership to service my vehicle for the past 10 years and never…read moreexpected to leave feeling this disappointed. I brought my vehicle in for a routine oil change, something this dealership has performed many times over the years. After the service, I was informed that the oil drain plug had been stripped and that I now needed to replace the entire oil pan at a cost of approximately $740. Prior to this oil change, there were no leaks, no warning signs, and no issues with the oil pan or drain plug. The damage was discovered only after the dealership performed the service. It is difficult to understand how a routine maintenance item could suddenly become my financial responsibility when the problem arose during the oil change. What is most disappointing is not just the cost, but the lack of accountability. After being a loyal customer for a decade, I expected the dealership to stand behind its work and make a genuine effort to resolve the situation fairly. I received a call from Mr Anderson informing me that he would take care of labor and I would need to pay for parts. I informed Mr Anderson that I did not feel comfortable taking my vehicle back to them since they were not truthful for the beginning. I told him where I would be taking my vehicle and he told me to keep him posted of charges and that he would take care of labor. I gave him the verbal quote and he had no issues other than if the dealership would be charging me a diagnostic test. I told him no and if they did I would give him a call back. Vehicle was repaired and invoice sent to Mr Anderson. Two weeks later and he has not paid for the repair. Customer loyalty should matter. Unfortunately, this experience has caused me to lose confidence in a service department I trusted for many years. I hope the dealership reviews its service procedures and how it handles situations like this so other long-time customers are treated more fairly

valerie and her team did it again 2 years later they got me into another beautiful car love this…read moreplace all the people there seem awasome but a huge shout to valerie the finace manger , luis who i believe was the salesman & isaii they really did there magic again , such great customer service all around and i was able to take home a brand new 2026 toyota camry ..thank you guys ,.. i highly recommend them and this mossy toyota!!! again thank you guys!

In a word, phenomenal: free hot and cold beverages upon request. Also popcorn and/or chips…read more I took a Coke and Cracker Jack. When compared to the absolutely horrible Toyota dealership in Kerny Mesa. Bring your car here. Really strong parts department run by Nikki; she'll text & and call you. Military discounts honored.

Huge shout out to Julio and Sebastian who saved me alot of money after thinking the turbo on my f30…read morewith an N20 was seized and thought i'd have to get a replacement. These guys were punctual, polite and professional. My car was not running for about 5 days and julio and Sebastian were able to stop by at my job and diagnose my car there. Julio found the problem to my car not being able to turn on and stay on in less than 10 mins. What I thought was going to cost me an arm and a leg ended up being a quick fix. My car was running once again in less than an hour and these guys saved me not only alot of money but a huge headache trying to fix the issue myself. I highly recommend these guys and will be hitting them up in the future when needed.

Great service! Love that the team was quick to respond and meet up with you which makes everything…read morevery convenient. The pricing was fair and they finished the service requested with positive attitudes and smiles. They even did a quick inspection that doesnt feel like they are trying to rip you off. Will definitely be back with cash next time for their services!