My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.

my brother is currently admitted at their facility, so far he's been doing well with therapy, the…read morestaff are doing a good job! Zee is one of the best therapist in there!

My husband was a recent patient at Rainier Rehab for a hip fracture…read more We had problems from the beginning getting the staff to move him safely, feed him a diabetic diet, administer his medications and weigh him at the proper time. Most of the staff were very accommodating. However, because the doctor and nurse practitioner were unwilling to adjust his medication when he needed it, my husband has been hospitalized for a week. He developed huge water blisters and sores on his legs as a result of their negligence. At one time, he was left on the toilet for so long and the nurse did not respond to the call light, so he had to get up himself. There was constant urine on the bathroom floor because the equipment was old and inadequate. Many times there was noone in the halls or at the nurses station through the day. Wait times for a response to a call button many times exceeded an hour. It is only pure luck that he did not fall again undertheir poor care. The facility is old and outdated. The phone didn't work properly due to being old and dropped so many times. I had to bring in many things from home because they provided a bed and old nightstand period. We chose this place because we were told it was a 5 star facility with a doctor and nurse practitioner 7days a week. There was no doctor or nurse practitioner on site on the weekends. Be very careful if you place a loved one here. The staff is friendly and seem caring, but when you need real medical help, the doctor and nurse practitioner make the decisions. In my husband's case, their negligence caused him a week in the hospital.

0 Stars - If I Could Give Zero, I Would My experience with…read morePark Rose Nursing Home was nothing short of devastating. My daughter was a resident due to a brain injury, and the care she received was absolutely unacceptable. From the start, I was routinely gaslighted by staff when I voiced concerns about her health. She was hospitalized multiple times for completely preventable issues--like dehydration--because they weren't even giving her water until after her first hospital visit. She developed blisters on both feet, I found that her bed didn't even have a sheet--nothing to protect her from the rubber mattress. The area around her feeding tube was infected. Over time, I noticed swelling and hardness in her abdomen. When I brought this up to the nurse, I was dismissed and told it was nothing. I insisted on a hospital transfer, and thankfully I did. At the hospital, she was diagnosed with a distended colon and had dangerous amounts of air and gas in her abdomen from her feeding tube. The doctor said she was close to needing a colostomy bag. The rooms were filthy--floors were never clean, and mattresses were only wiped down when I did it myself. I had requested that she be placed in a wheelchair for at least two hours a day as part of her rehab plan. That only happened when I was present. Otherwise, she was just left lying in bed with no meaningful rehabilitation. She was rarely bathed or cleaned, and every time I visited (twice a week), I had to clean her myself. She often had congestion, despite the facility having an on-site respiratory team. It was clear that very little care or attention was being given. The staff was not only dismissive but repeatedly made me feel like I didn't know what I was talking about when I raised legitimate concerns. Even the doctor was essentially non-communicative until I was ready to remove my daughter from the facility. After the final hospital visit, I transferred her to another facility where she finally began receiving the care she needed. Park Rose Nursing Home is not a place for healing or recovery. If your loved one is vulnerable or unable to speak for themselves, I urge you to look elsewhere. This facility needs a complete overhaul--from staffing and training to hygiene and basic human decency.

My experience with Park Rose Care Center was awesome. I placed my dad there for about a month of…read morerehab after the hospital, and the staff was responsive, pleasant, and gave him great care. Any time I had a question, someone was there to help. I could visit any time--day or evening--and always felt welcome. Yes, the building is older and could use some updates, but the quality of care was excellent. I would absolutely place my dad there again if needed.

After a very serious car crash my 87 year old father spent 3 weeks at Life Care Center of South…read moreHill as the last part of his rehabilitative process. What a great relief and wonderful experience for my father and my family. It's a beautiful facility to start with. But more importantly is the warm compassionate environment that we sensed right away. This was the third move for my father in his healing process and within days he adjusted to his new situation. The staff from caregiver to nurses to therapist all the way up to Director new my dad and his situation even in just bumping into one of them in the hall. As a son I am so pleased with his experience, healing process and the warm professional family environment. I hardily endorse the facility, staff, and the compassionate care that was provided.

This is a short term care facility yet they know my mom needs long term. The social worker won't…read morehelp to facilitate. Apparently I have to do it myself as if I know how. Isn't that your job, Thanks Ruby.

Did not clean my mother's bathroom despite mentioning to staff, left her sitting in wet, soiled,…read moreand cold bedding. They also did not do blood draws when it was supposed to happen, contributing to the severity of my mother's condition. During a visit my mother was agitated, paranoid, and had dilated pupils. She tested positive for amphetamines and barbiturates, neither of which would've came from her prescriptions. Precious was also extremely defensive in our meeting with the social worker. No accountability or promise to do better, just deflect and defensiveness. Please take your family anywhere else. Now that my mother is out of this places, they can't find her stuff. Not once were we asked to pick anything up, they just don't have it. It's seriously disappointing. While waiting, staff is making jokes about ignoring the call light for room 208, while it beeped and beeped for well over 20 minutes. Like seriously do better.

I don't understand all of the negative reviews here, unless folks don't understand the difference…read morebetween a skilled nursing facility and a spa. The staff are incredibly professional, hardworking, and caring, and the place is kept very clean. They really work to get patients to regain independence, and we're so grateful for the care our mom is receiving after being released from the hospital for a stroke. She's responding well to her therapy, eating, and making friends. This is everything we hoped for. The staff communicate well with our mom and us.

I want to thank the social services for their good work. They were very helpful during the…read moretransition of a resident from their facility to my adult family Home. They were very helpful in getting things in order and even followed up after the resident had left their facility. They made sure the resident had all the equipment and supplies they needed which made the move very easy for the resident and for our home. It was nice working with them and look forward to working with them in future. Keep up the good work. Gracious AFH.

My nans is at this care facility because she broke her leg she had told us on many different…read moreoccasions they have taken 2.5+ hours just to change her dipper the care quality is not the best. The office experience is mid you have to be let out with a code and most of the time it's not a problem unless there's no one at the office to let you out I have waited about 5 minutes to be let out witch I had to search for someone to let me out. This place is "rated 5 stars by cms" but from someone that has an inside look of the real care I'd rate it a 2.5 stars. They don't ask to be that way they need to be treated better and more hospitable.

My nephew was a patient at Heartwood for over a year. Because he was a medicare/medicaid patient,…read morechoices were limited. Heartwood received approximately $17,517 a month for their services because my nephew was completely bed bound. I was my nephew's POA and visited often as well as trying to be an advocate for his care. In the year he was there, he lost over 30 pounds. The food was almost inedible most days, so he requested PB&J sandwiches for lunch. He RARELY got them unless I brought them when I visited. The staff turnover is high, and the facility is sub-par to put it mildly. When you inquire about care, it takes most times WEEKS for an answer if you get one at all. I requested podiatrist care for my nephew's feet because he was a diabetic and was told he was "at the top of the list." In the 13 months he was there, he NEVER received foot care as promised. I must have left messages just for this one care item at least 10 times!!! I rarely would get a call back even after leaving numerous voice messages. When talking with the current administrator Monique about the lack of response, she said she wasn't aware of it. I had to tell her that I finally got to talk with her after leaving urgent voice messages to her 3 days in a row, and finally got to talk with her when I called the front desk on the 4th day and was again told she was in a meeting and to leave a message. I told her that she only took my call because I threatened to call DSHS. My nephew had many health issues and has since passed away. At the hospital, the nurse said that his Foley catheter that they had to take out due to a severe UTI was inserted improperly. It was unfortunate that my nephew had to spend the last year of his life at this facility. I hope the owners and administrators are taken to task for their facilities' shortcomings. DSHS have been contacted. Added note: I'm still waiting for a response to confirm his belongings were picked up. It has been over 10 days at this writing... May 25, 2006

My brother was entrusted in their care and he ended up vomiting up his own blood. He was not given…read morenone of his I. V fluids and he is now fighting for his life at the ICU of Saint Joseph and in Tacoma, if you value your family members. If you value anybody that you care about, Do not entrust the care of this place. They're all about the money. And they don't care about the people. This is coming from one family member to another. My brother is laying there in a coma. Because these people failed to do their f****** job. I'm filing suit with a lawyer, animoso, filing a complaint with a department of social health and services. So you business owner, listen up. You f***** with the wrong family

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

I spent 12 days here recently. It was clean, the room was good and the food wasn't bad. The staff…read morewas responsive during the day. The night staff was inconsistent. Caregivers Melinda, Kara and Nurse Stella were great. I expected that as a health service provider, it would be perfume free. However an unusual number of them wore perfume, some very strong. I am allergic to most perfume, so discussed it with the supervisor. She apparently thought I was the only person who was reactive and did nothing. A couple of days later, I smelled her wearing perfume. I was also disappointed there was no decaff coffee. I can't be the only one with high blood pressure. It seems that a healthcare facility should always have decaff for patients.

Karen and the team are worthy of more than 5 stars! We brought my 6 week in for therapy after a…read moretongue/lip tie revision and I went from a constant 8/10 breast feeding pain to a zero in 4 weeks!! They take such great care of my baby girl and treat her like one of their own. Not only do they work on oral motor therapy but also some developmental therapy!

I have been working with Shana weekly for nearly three months now. Let me be blunt: People with…read moreserious trust issues think my trust issues are excessive. I trust Shana. How the heck that happened in less than three months is beyond me, but I do.

The most horrible 3 weeks after surgery! There's a few good nurses and CNAs... but so poorly…read moremanaged! I laid in pain for hours... pain meds were ordered by my surgeon... but RNs often took hours to dispense. Call lights ignored for long periods of time. We were left with soiled beds for hours! Toilet left dirty for DAYS... even with my roommate and I complaining, we had to submit a written request for the BM to be cleaned! What else can I say? I could NEVER recommend this place!!

I would like to express my sincere thanks and appreciation for the professional care provided by…read morethe staff at Lacey Post Acute & Rehabilitation (aka Manor Care) to Evelyn B. After a month of care Evelyn expressed she always felt safe and very well cared for and transitioning to assisted living would be a serious mistake. As her caregiver, I fully agreed. The decision proved providential as medical issues emerged, almost on a weekly basis. After four months of continued excellent care, Evelyn was able to successfully return to assisted living. I appreciate that the entire staff always kept me informed of all issues related her status and am happy I was able to visit so frequently. A special thanks to the social workers who helped me navigate this lengthy experience. Thank You. Mike E.