Getting a gift card for Home Depot on Father's Day was great! Using it, not so much. Was asked for my drivers license to process the transaction. Treating customers like criminals is bizarre. I purchased more than was on the gift card, so I also used my debit card, which requires a pin, that I used. Strange procedure. Won't be asking for HD gift cards in the future. read more

Went in today to grab a bunch of trim packs and some plumbing fittings for a sink I was hooking up. Had everything I needed and the nice lady working there actually knew where the fittings were. Prices are reasonable. About on par with everywhere else. read more

The Home Depot - Hardware Stores Near Me - Tacoma, Washington

See all

I went in to HD on Friday afternoon to see if I could get some assistance with window coverings. I had gone to a Hunter Douglas showroom earlier in the week and was deeply dismayed by the pricing. I had hoped HD could help me find a better solution. I asked the woman, sitting at the desk in the home decor l, area if she could help me. She told me she was busy helping another customer and it would be at least an hour. I asked if I could make an appointment. I got a grimace, eye roll and sigh as if I told her she needed a root canal. She did, after an epic search through six screens on her computer and asking for my phone number and a very long wait time ... that I could come in at 7:30. I went next door to Lowe's. I sat down with Grant. He ran through several options for me in a quick and professional manner and gave me two printed estimates. He loaned me the Bali book to pick the color in my home. Quick, easy, professional, friendly. Guess which store is going to get my order? read more

Huge shout out to Haley in paint department. On my first visit we got a neutral eggshell paint and the paint staff that helped us first didn't give us the sticker type of paint that was. We used the 1 gallon paint and now needed a refill. Haley was super helpful she matched the paint we needed by manually mixing it for us. She was awesome. She even got our number in the system (which I didn't know Existed) but now we can get out paint here without figuring it out what style color it is. Orlando was also there to help. Both are rockstars. Haley also gave us an unexpected discount of the paint for the inconvenience. Thanks Haley for matching our paint. It was 100% perfect. read more

The Home Depot - Hardware Stores Near Me - Tacoma, Washington

See all

I have been noticing Home Depot trains their employees very well! If they don't know the answer, they will find someone that does. They seem to have basic knowledge on a ton of projects, and there are some that have the expertise behind them. The prices are very comparable to other hardware stores, but they are my go to. read more

It's Home Depot, they all have basically the same stuff, but this one has absolutely no idea what customer service is. You are on your own from the time you drive into the parking lot until you drive out. Ask an employee where something is and you'll be met with a blank face that's staring off into space contemplating what shade of green they should dye their hair next. Seriously, go find your own stuff, hit self checkout, load it yourself and you're doing better than most of the employees there. My partner asked if they had a particular block in stock but was told he was too busy moving brick and can't stop to check. Then the wait of 20 minutes just to get help loading bags of mulch. The place was a ghost town only populated with surly cashiers and multi colored hair employees who do their level best to hide from customers. If you know exactly what you need, go get it but don't expect any help from the few employees you may catch a glimpse of. read more

Service at this location is a joke Walked in to talk to a guy about doors, I saw two men talking and so I asked if they could help me and they said no the guy just went to lunch and they said they couldn't help, AND proceeded to start talking to each other again . read more

Worst customer service ever!!! I spoke with 6 employee, EVERY SINGLE ONE was worthless with no information and 2 were very rude. Then at checkout they made me go back and get a replacement item because the bar code was rubbed off. I've been going to this HD for decades and never seen anything like it. Good luck training your staff. 1/100 stars. read more

I went to purchase a washer and dryer. I was told only delivery for All appliances was available. No customer pick up. I am not home during regular business hours. I offered to have them delivered to the store and was told that wasn't an option. Delivery or nothing. I will never purchase appliances from Home Depot. No customer service. read more

The service is awful and this is not just one experience with this location. I went in to purchase firewood and some starters and I noticed two employees picking up seed packets all over the floor ( large amount the wind blew them over out in garden) so I decided to help. Not one said a word to me so I thought I will just start a friendly conversation about how I was a manager of a retail store and I was constantly cleaning up something. Not one word but I kept picking it up and when done (three employees there by now) I stood up and they just walked away not one thank you or even a gesture acknowledging I was there. The rudeness of this location is consistent over years and years. Several months ago I went in to return a small item and didn't have the receipt but no worries HD keeps records of your purchase, lol. The employee told me they didn't have any record of the purchase or any purchases ever. I told her that was incorrect and gave her a second number to check and she said there's nothing. I told her I wanted to see the manager. She looked at me and said you are a child and literally pointed to a kid over at the paint samples who was about 10 and said the same size. I'm 5"4 130 pounds so she was referring to my size and still went on telling me I'm acting like a brat because I asked to see the manager. Save the aggravation and just rudeness and shop at Lowe's just around the corner. Lowe's has better customer services and they actually seem to care about happy customers. The Center Street HD location has employees that go in get a paycheck and don't want to be bothered helping anyone or just having decent customer service. Don't bother calling the manager or customer service it goes nowhere where. Lowe's is the answer HD doesn't care about you they have plenty of customers and the service shows this attitude. HD also has crap wood they charge a premium for and the quality is just getting worse. read more

I will never shop at Home Depot again. Sally who works in the garden department when I asked for help told me she didn't know any names of the flowers because they weren't grown there. A corporation grows them then why are you in the garden department? I'm a 60 year-old woman two toes. I can barely walk let alone run. She made a scene in front of a line of customers that I was trying to steal something even though I was outside the gate with a Employee of Home Depot's, and he had told her we were together looking for a certain flower she humiliated me, embarrassed me, and treated me like some shoplifter. she is slow uneducated about her job. As far as I'm concerned she's a liability to Home Depot. If I could give this store a -5 stars that would still not be enough oh and don't forget about the employee who is in the bathroom and I asked where duct tape could be found as she was on her phone. She told me she didn't know not helpful at all not at all worst shopping experience ever and did I mention I was there the day before and spent over $400 and I was gonna be spending close to 200 and I get treated like a common criminal never again. read more

I would strongly discourage anyone from buying LG appliances through Home Depot or anywhere else. I bought 3 appliances and they all have sensor issues. Trying to get them fixed through the extended warranty process is almost impossible. It's practically a scam. I've invested countless hours and am still in process. DO NOT RECOMMEND read more

Needed a small part for dorm shelving. Home Depot had excellent selection and the price was a fair value

Under no circumstance should you use the delivery service, delivery window was 6:00am till 8:00pm. I was notified of the window day before deliver, delivery was made at 7:26am and I was notified it was delivered at 8:13am via text. Signature required was set at payment so I could get assistance with deliver, drivers dropped off item to big for me to handle alone and left. Item was left leaning against garage wall and I wanted it inside garage, that required turning item and moving it about 10ft. Not a big deal unless you're disabled and alone. Sinice they left without signature signing off for me, I was alone. I would have helped but alone this was an issue. read more

never again. something needs to be done about the way home depot's care for their plants. (same with lowes) every time ive tried with home depot, each plant comes with spidermite eggs. this time the spidermites have gotten to all of my plants in my 70+ plant collection. please avoid buying any plants from home depot. stick to real nurseries. read more

Words cannot describe how much I hate Home Depot... especially this location but I will give it a try. For years I have avoided going into any Home Depot location because it was always difficult to find something and always difficult to find an associate to point you in the right direction that works there. And almost ways what you are looking for the clerk says you have to go to the other side of the store for where you just were but you couldn't find a staff member until you were on the opposite side. So frustrating. If they are short staffed (prior to the national labor shortage) I'm sure that if HR looked where applications were submitted they would be swimming with possible candidates but you can tell like so many other places that their HR is inefficient and dysfunctional. But our story and problems didn't end there with this store. When we bought a house we were given a gift card as a "house warming " gift of considerable amount. Enough to buy several appliances from it but it was for Home Depot... nooo! Why there? Why not Lowes? Not that they are much better. So we bought a washer and a dryer using the gift card and the sale went without a hitch. However when they came to deliver the washer and dryer there was a dent in the washer. It was only cosmetic and Steve was the one home to be there for the installation and both the washer and dryer work fine but come on... if I was the one home I might have very well had them get one without a dent... which they offered to do I'm told but far from a flawless installation. So a period of time passes and we buy a dishwasher with the gift card. Neither one of us are handyman inclined but we did know enough that writing the dimensions down were very important for the dishwasher to be installed. So we picked one out and waited forever(nothing new there) for a salesperson to come. We showed her the dimensions and she said it should fit in the space we had at home. Either she didn't look close enough or wasn't paying attention because when they came to install the dishwasher it wouldn't fit. The guy that came to install thought cutting into the floor was the solution but couldn't do it since he couldn't alter something like that contract wise. We didn't like that idea to begin with so we called out a handyman in which he narrowed the counter down for the dishwasher to fit. But before we called a handyman we went back to Home Depot to find a dishwasher that would fit properly and exchange it. The supervisor of the salesperson did all the looking but couldn't find a dishwasher that would fit. We explained that the salesperson should have known the dimensions to match up with a dishwasher since they were written down right in front of her. The supervisor went on to say that the salesperson that sold us the dishwasher was one of her best associates for sales and acted like all of this was our fault. So in other words the salesperson that sold us the dishwasher escapes any accountability or further training for attention to detail because the supervisor felt like we were the truly incompetent ones. Oh, and if did want to return the dishwasher we would have to load it ourselves to bring it back even though the installer didn't make a successful installation. Thank goodness for the handyman to rectify this situation with getting it sized up right. So while we he had a small mound of grievances with Home Depot prior to the gift card by the time we spent all the money on the gift card we had a mountain of grievances with Home Depot... especially this location! I heard another Home Depot location closed permanently in Tacoma just after covid-19 arrived. It's a shame that this location didn't close too because it would have done Tacoma a great service if they did close. So I don't like Home Depot and don't think much of Lowes either. Where do I go for home improvement then? I always go to locally owned company McLendons and always have good luck and ease in finding an associate for assistance. Too bad the gift card wasn't made out to them. I understand why the gift card wasn't a generic Visa or Mastercard gift card because it would be tempting to not have it go to home improvement and maybe a vacation but after our experiences with Home Depot we really did need a vacation! read more

I decided to get the Home Depot credit card to try out how everything would go before I decide to go with the revolving commercial account for my business. Today I have decided that I will not be using Home Depot in general anymore. They advertise on the Home Depot app that some tools are certain prices but they will not honor THIER OWN price in store. I asked if they would let me pay the online price and I was told NO. "Corporate wants us to encourage use of the app" is what I was told by the employee in the store. So instead of buying the tool to use today like I need, I have to order it and wait until they open tomorrow to go and pick it up so I can finally finish this job. I will NOT be using Home Depot anymore and I definitely will NOT be using Home Depot for my business or personal use. read more

I wish I remember the persons name that works in lumber there, maybe Jessie (working Easter)? EXCEPTIONAL CUSTOMER SERVICE - patient, got me a cart, helped select my plywood and cut it. I hate shopping because sometimes I feel people are working and not genuinely helping you. He helped me. Not that it matters but if it helps get him accolades, the gentleman was deaf. You're lucky to have him Home Depot! read more

I rented a carpet cleaner here and it did not work. I took it back for a refund and they refused saying that I "took it home" so that "counts" as using it? read more

We've had multiple poor experiences at this Home Depot. We are remodeling our home, everything under the sun. went to ask about cabinets and the woman told us she doesn't do kitchens. We asked her if there was anyone who could help us, and she said no they're busy. Ok, not a single person in the store to answer questions so we can buy counter tops. Apparently not. Had a similar experience in the paint department, tried asking questions while we were selecting our paint, no response, gave us the wrong paint color, didnt mark the top of the paints. we have over 8 cans of different paints and colors for each project. And sent us on our way. I hate posting negative reviews but we've had multiple poor experiences and will not be spending our money here again. Hope you don't run into the same problems. read more

How can you give Lakewood Home Depot - stars Couldnt find what I was looking for so I asking for help from two guys sitting behind a desk they didnt want to stop talking to get up and help me Went to customer service and they just didnt care Went to Lakewood Hardware a small store they didnt have what I wanted but were willing to order it and call me when it comes in. Great customer service read more

I go in looking for a specific item and it is moved to another end of the store. Not all staff work the cash registers and yet they are wandering around when I look at them to open up another check out lane they say go down to the pro side. Others are completely knowledgeable and helpful and friendly and engaging. It depends on if you like your job I guess. I usually find what I need. The paint people are uniformly great. The rental side may be short staffed but they are knowledgeable and helpful. Home Depo get your act together. read more

They do a terrible job of maintaining the tools they rent out. My husband rented a trencher, only to have it fall apart on site. 10Waste of time, to rent a tool that doesn't work properly. I assume we will not be charged for this faulty POS Two weeks later, tried to call regarding truck rental, 4 calls and I couldn't ever make it to the proper department. Disconnected 3 out of 4 times, read more

See all

Replaced an order in store for delivery to our home. We spent $3,000. The home Depot employees went out of their way to let us know that we are not valued customers after prepaying in full for our order. The delivery logistics were a nightmare and they shorted us on our order. I had to drive to the store to pick up the last portion of the order and I was misdirected to speak with the assistant manager who is now on vacation for a month. The behavior of the employees was unconscionable. The cognitive dissonance demonstrated by home Depot staff clearly showed that they do not understand customers are the reason they have jobs. I will never give home Depot another dime. read more

Pretty average. The layout is totally different from what I'm used to, so it's a bit weird finding what I want. I ended up downloading the home depot app to get what I need because it's hit or miss finding an employee. One time I went and there was no one. Last time I went, three people helped me. It's a bit strange that they have two disconnected garden areas. I'm also looking for some specific gardening items and they don't carry them, so I'm on the lookout for that. Overall, I will absolutely drive the extra 2 minutes to go to this Home Depot over Lowes. read more

As a Veteran I greatly appreciate the 10% discount I get EVERY day at Lowe's. I actually have more Home Depot's in my area, but when I inquired about a Veteran's discount they informed me it is only good three days a year. One would think that Home Depot would want to give back to Veterans, but apparently their bottom line is more important to them. Home Depot has lost my business and I will encourage my employer to switch to Lowe's as well. read more

I went to the flooring desk to find out about having a new backsplash installed in my kitchen. I was there for about 10 minutes, and had several questions because I've never done this before. The guy helping me didn't seem like he knew much about the process either, and he gave me lazy, evasive answers to cover up for it. In the end, he just told me to do it all myself online, which begs the question what is he there for? Anyway, when I was walking away he turned to the other associate and said, "WELL, THAT WAS EXHAUSTING." Maybe if he knew something about his job, helping a customer with normal questions for 10 minutes wouldn't wear him out so bad. In the end, I went to Lowe's and they were really helpful. read more

They love to hang up on you and not help even if I call 5 times I'll ask about something and they said " I dunno" and hung up on me. Similar experiences in the store they need a drug test or some sh read more

The face looks like it's real wood. Tried to stain it, but the stain didn't penetrate. However, the stain left some marks that we couldn't get off, so we decided to sand it. After a while of sanding, we saw pieces of particle board starting to show through the veneer. Long story short, their cabinets are particle boards. read more

I sure miss the good ol' days when you'd walk into Home Depot & the orange aprons would swarm you, asking "Can I help you find anything?" & "Are there any questions I can answer?" Home Depot has prioritized pleasing the shareholders by bolstering profit margins. To this end, they've cut employees' hours- at the expense of Customer Service. Of late, these money-grubbing corporate bigwigs are trying to force customers to use these bloody Self-Check-Out terminals, but I REFUSE! I've been opting to visit Lowe's frequently, as they still have an ample-staffed sales floor & none of those damned Self-Check-Out Terminals! To other patrons reading this, give Lowe's a try for a better experience, to help you find what you need & to wish you a good day, on the way out... read more

First off, the staff and store itself is great. However, do not come here after dark on a weekend. The store gets lots of junkies and crazies. Especially lurking in the parking lot. As for the parking lot there is not much lighting. read more

My husband waited on hold for 40 minutes to determine if paint he special ordered was ready for pick up. Absolutely ridiculous. They placed him on hold aprox 8 times, clueless as to what department processes special orders, and more clueless as to what"preparing the order" means in the email sent from their company. Totally inept and outrageous. read more

Went in looking for a certain spray paint that I didn't see on the floor. Sam was very kind and helpful he got me what I needed and I left happy ! Thanks again Sam ! read more

Ordered a washer and dryer. It was supposed to be installed. Had to run to work so my wife gave them my message that i realize i dont have a 220 right how where dryer goes but please get everything else hooked up. nope. Nothing touched. Couldnt hook up washer? why? couldnt attach the plug to the dryer so it was ready to go? couldnt hook up the vent hose? forget it, lowes is a block from them, go there- more selection anyway read more

Alright peeps... here's the low down... don't go to HD for good service!!! You're all crazy if you come here expecting small hardware store service; it ain't gonna happen. I'm giving them 5 stars because they blew my expectation of mediocre service out of the water!!! I rented a pickup here and got a great deal, excellent, friendly, and expedient service. Well done HD. For those of you considering renting a truck from here, do it! Don't use U-Haul, especially not the Tacoma one. That's it that's all. read more

Amazing! The same thing Lowe's had problems with Home Depot miraculously accomplished in seconds.

Tim at the tool rental place sold me a bad machine. I bought three dethatcher at the same time. One of the dethatcher is defected and the teeth will not touch the ground to remove the mass but he refused to help me or direct me to someone who will. You even hung up the phone on me while I was explaining. read more

Very poor customer service. I had a gallon of grey paint custom mixed. Loved it on my wall. Went back with the color codes and had them mix 5 gallons of the same. The new paint was obviously different, it dried to a much lighter color than the first, despite it being the same color codes. When we realized this we stopped using it and went into home depot with the receipt and photos of the 2 distinct colors. The lady in the paint department said this is a known issue with that manufacturer's paint, that the 5 gallon uses a different base than the gallon size. The called in a manager (Jen) to get her approval for the return. Jen said no, no returns on custom mixes. Jen suggested I call the 1-800 number for the paint manufacturer. I asked if they stood behind their products and procedures, if they had a known issue with the mixing, why they wouldn't take care of me when they messed up my paint order. Jen's answer was, sorry, no returns on custom mixes, call the manufacturer and see I'd they'll do something for you. I will not be wasting my time with this our anything else involving HD for my home remodel. There is a Lowe's right nearby, I'll be using them for my shopping needs after this experience. One Unsatisfied Customer read more

The Home Depot - Hardware Stores Near Me - Tacoma, Washington

There's something about this Home Depot that's a little forlorn. I can't quite figure out what it is but it just seems a little sadder than most. Maybe it's because, as an apartment dweller, I always visit when something weird is needed or broken. I remember when this location was built, right across from the recently-Eagle-now-Lowe's Hardware - it seemed an odd choice, given how much of the 253 landscape doesn't have a hardware store. When I visited today, I found employees clustered in the front, with customers helping each other out throughout the store. I was looking for something fairly simple (plumber's tape) and had to visit three likely aisles to find it - and finally found it in a floating island in the middle of an aisle. Weird. They had a very limited selection of paint chips available - I've seen more in Fred Meyer. The floor is arranged in such a way that you only find something if you're specifically looking for it - this is not the store to come to for browsing grills or lawnmowers, and so forth. You'd be better served at the 72nd location or a number of other local chains. If you need something in a pinch, this will get you fixed up. If you're looking to shop for something, need help, or only have a general idea what you need, go elsewhere. read more

Home Depot's website says they price match. I attempted to purchase a wireless router from the Center St location in Tacoma. The router is advertised at Walmart for $69. (It was $89 at Home Depot) I attempted to show this to the cashier and she told me the SKUs don't match so she couldn't match the price. She said this before she even looked at the ad on my phone. Then when I requested that she ask a manager, they talked awhile and then told me that they can't match the price on a online product...even though the ad said I could pick it up in store today. So I left and drove about 25 minutes to Walmart in Puyallup and bought it for $69. Same exact product/ same SKU. Then I took the product back to Home Depot and the store manager said the other manager I spoke to should have given me the discounted price. I asked for a gift card to help cover my time and gas, but he said they can't do that. Meanwhile the original manager that refused me came over to justify her actions...instead of just giving me a genuine apology, which is all I wanted at that point. But, when a person has no humility...apologies give way to grasping for justification of actions. Overall a very disappointing experience. Recommend you just ask for the store manager if you have a price match. The employees are not empowered to take care of customers and they seem to look for ways to say 'no' instead of trying to do what's best for their customers. read more