Pros: I give one star for the guy that put the template on the slabs because he matched seams…read moreBEAUTIFULLY. Cons: Office communication was horrible. I emailed numerous times about a delay in our countertop coming in and never got a response. Called and she said "I don't know why they didn't ship it." She said she would call back and let me know. A week later, no call. I called again and talked to the owner who was snappy but told me my countertops arrived that morning. At templating, the owner was rude and judgy that we were using IKEA cabinets even though we specifically asked about using them in the show room and were told it would not be a problem. When it came time for installation, no one called to set up the appointment. Just said "we are coming Wednesday". In the end I agreed to the day but scheduling together did not happen. Worst of all, After installation $400 dollars worth of multitools were missing from my kitchen. Emailed the office and surprise... no answer! Also, there are spots of resin all over the countertop that won't come off. Super disappointed. Will never use them again. Also it looks like they burned part of the quartz underneath a seam. Shockingly... no answer from the office about that either.

My wife and I went to HD and got a turnkey quote to put a quartz countertop on our island. This was…read morewith a 20% off sale on the square foot price of the quartz. We thought we owed ourselves a second bid from a company that actually does the whole job themselves, so we went online and found a few places and decided to contact Orca Granite and Stone. Long story short, we went with Orca and paid the same as if we'd gone with HD without the sale. They sent us to a distributor in Kent to pick out our slab. This was easy and once we found the one we liked, we got the slab # and batch# and gave this info to Orca. Not every batch is identical. Once Orca got the slab to their shop, we came and selected the portion of the slab we wanted for our counter and where we wanted the sink to be placed. Had we gone with HD, we would not have been able to see the slab or choose the portion for our island and where to place the sink. This was an expensive upgrade to our kitchen and not having any surprises was worth losing the 20% off the actual Quartz, but there is no discount for all the extra add ons at HD. So I don't know what the HD experience would have been and it doesn't matter. My wife and I found this experience to be painless. We met and worked with Stephanie, Mr. White/owner, Ryan, Christopher and Richard and another fellow that I can't remember his name. Everyone, so, easy to work with. The installation day came within three weeks of our contacting Orca. The installation was done by Christopher, Richard and Ryan. From the door to the island and all around it, they laid moving quilts down. They removed to old sink and counter and replaced it with a beautiful customized 8 x 4.5 foot countertop and installed a brand new sink. They did such a good job and when they left, there was ZERO cleanup. If you want no surprises and a pleasant/seamless experience, you'll find it working with Orca Granite & Stone!!!!! Ron and Caroline

The service was top notch, the employee was attentive and was able to answer my questions…read more I did notice the selection at this Ace was good, a great variety of items and they had exactly what I needed. I do appreciate the value of their items compared to other stores. I always support small business

Unfortunately, when yelp ask you to make a rating, it gives you between one and five stars. It…read moreshould give you an option of zero or even negative stars because that's what the store deserves. The owner, whose name escapes me, was one of the most rude business owners I've ever come across. In a typical normal Ace Hardware store the employees greet you upon entering the store and offer to help you find what you're looking for. This staff offered no greeting or no assistance whatsoever. I can certainly see that they were trained by their owner who has the personality of a rock. Maybe instead of selling hardware they should sell rocks. If you are looking for a store for any of your needs, I would bypass South End Ace and shop at target, Walmart, tractor supply, or Fred Meyer. Your time would be well spent by visiting those other stores.

Been in a jam on a project that i'm working on and the stress level has sky rocketed…read more I just want to say Emily from fife is the person who I talked to twice now for two different issues (once I was not being very kind myself) both times though I got off the phone happier than when I called and she had me confident that they could take care of all my needs going forward. Hopefully I will not need them again on this current project but I do look forward to calling Emily again forward the next one in the future. Builders source gets 5stars and Emily gets 6!

Dear Emily, I'm not…read moresure if my husband, Ron let you know all the trouble we had trying to find someone who could help us find our handles for our Anderson French Doors. I could never reach anyone directly at Anderson Windows & Doors but tried 3 of their listed dealers but no one was able to help me. We even went to Fircrest Doors and the guy there not only took forever to follow back up with us but ordered the wrong one. He insisted it would work but the holes were not even close to being lined up. You are amazing as you not only always returned my emails but ordered the exact one we needed! Ron said you were so sharp with your knowledge and so helpful!! Thank you so much! Lynn Hamilton

The workers are kind, informative, and quick to load during pick up of materials. Wonderful range…read moreof options.

Bought treated wood to build a roof over concrete porch. Roman told me to not buy treated fascia. I…read moredid anyway. When the roofers came to install my roof they had to take the treated fascia down and install untreated wood. I wish I would of listened to Roman it would of saved my money. My porch turned out beautiful. Thank you Roman!

I cannot say enough good things about Tacoma Screw. Service, selection, and, for me, location. I…read moreusually go to find odd ball fittings related to my various bicycles, or related to them. Such as today, when I needed a part for my Ortlieb (German made) panniers. Thomas was patient, tried several different combinations of screw, washer and nut until we got the right combination, all for what for them is a very small sale. Very happy to have such a great company in my 'hood!

I love this store! Customer service is excellent. They will help you find the specific screw that…read moreyou need. We moved here and were missing screws for some of our furniture. We looked up the pieces we needed and even had to bring a piece in that didn't have specs. On both trips with different reps helping us they went above and beyond measuring what we needed and finding the correct screws to fit. The layout of the place is also very organized. It can get busy but they have a pull ticket system. So don't forget to pull a ticket if you need help vs just standing around. The layout of the store is very organized and bright. I highly recommend

I took a lamp to the Brass Candle today thinking that it needed to be required. Within 15 minutes…read moreof leaving it there to be repaired I received a call informing me that there was nothing wrong with the lamp. Apparently I had used incandescent lightbulbs and they often don't make full contact in this type of lamp. So I was charged nothing for the time it took Brass Candle to determine the problem. I was very impressed. The shop keeper could have just kept my lamp for a week or so and charged me to fix a lamp that wasn't even broken. Kudos to Brass Candle for being honest.

Got a few vintage lamps fixed and am happy with the results…read more Very quick turnaround, knowledgeable and very friendly staff, and a fun place to browse while you're there.

I guess this business is very successful, because they were too busy to talk to us. I had a simple…read morequestion which would have resulted in a purchase. After the employees slipped out of the room, we stood there alone, feeling like idiots. After six or seven minutes, I said, "let's go, they don't seem to need our business". Maybe we didn't look wealthy enough. Who knows. I am very unlikely to visit again.

Though it seems their in-store inventory is less than it used to be, who wouldn't recommend…read moreBargreens? They have pretty much everything you need and everyone is always kind and helpful.

Lacking in customer service. I went to the location near me…read moreto make a purchase with a coupon promoted and readily available through the Harbor Freight app. When I tried to redeem the coupon I was told that I could not use it unless I set up a "customer profile", requiring me to share my private information with Harbor Freight. Nothing on the coupon states this"policy", additionally nothing on the website/app contains any information to support this. Harbor Freight does have "Member Only Deals". The coupon in question is not one of them. It's simply identified as a "Super Coupon, Use In-Store& Online" The "Supervisor" who handled my transaction had no interest in helping me & was condescending and rude. Why make deals available to the public, then deny customers access to them? I won't pay an extra $30, but I will make the purchase elsewhere.

Beware! I bought a pond pump and when I attempted to use it 2 days later found it would not turn…read moreon. I took it back to Harbor Freight for exchange or refund. Store refused. I will reverse credit card payment.