I booked a tour around Lake Tahoe for Tuesday, September 16, 2025, through Viator and never…read morereceived a confirmation of the tour. On Sunday, September 14, 2025, I contacted Viator and explained the above and I was in formed I was not booked for a tour. I asked if I could purchase a ticket for the tour and was told not was sold out and the next tour available was Tuesday, September 30, 2025. I checked my Viator account and it did not show a pending or cancelled tour on September 16, 2025. I booked another tour for 199.00 and took that tour. I received a call for the tour driver and said they were waiting for me. I told him what happened and that I was told I did not have a ticket. I checked my credit card statement and was shocked that I was charged 70.00 for the tour when I was I informed I did not have a seat. I filed a request with Viator and was told the refund was declined by Discover Lake Tahoe Tours. Discover Lake Tahoe Tours uses Viator as a third party administrator and if their administrator gives out incorrect information it is not the clients fault but the company(ies). I will not use Viator or Discover Tours again.

I booked a tour through guideyourguide.com for a small group (8 max was in the description) tour. I…read morechose to be picked up at Tahoe Vacation Resort. The night before they told me my pick up was at Lake Tahoe resort. Lake Tahoe vacation resort is right on ski run by the marina so there's plenty of parking options and is specifically why I chose it. Lake Tahoe Resort does not allow you to park there unless you are staying at the resort . It is right next to Harrah's. It was the celebrity golf tournament so I had to pay $50 just to park my car for an $80 day trip to Virginia city. The tour bus was completely filled with 23 people not the eight person max that I was expecting. I had take away 2 stars for these reasons. Virginia city is cool for the day. If you have a car just take yourself. Take some old time photos, get a beer a bucket of blood, and get a souvenir Christmas ornament at Christmas forever. Plenty of restaurants to choose from. I went to The palace because the guide recommended it. Cheap burgers but nothing special. I'd suggest trying another place.

Free ,gets you across town even in the worst Tahoe weather really dependable rides and very…read moreconcientiouse drivers making sure their passengers are alright getting in and out of the busses.

Ruh roh, so it looks like the 21x (daily direct bus between Carson City and Stateline) was canceled…read morethis past winter. Was always afraid of this as ridership seemed to be low. Still possible to get to and from, though ... it's just a longer trip now. You can take the 20x from Stateline which first meanders down through Gardnerville before turning into the 19x at the end of that route and proceeding up through Minden to Carson. Just reverse directions to go from Carson to Tahoe. So basically it's a big detour that tacks on about 45 minutes, but at least it's the same $4 fare as before. And the 1:15 and 3:30 departures will get you to Carson in plenty of time to transfer to the Reno RTC Intercity, though of course keep in mind that one only runs Mon-Fri.

Tahoe Knight Monster Hockey Package…read more Round trip from the Silver Legacy to Tahoe Blue Center with Game Tickets for $50 per person. Everything went fantastic. However, for the game tickets it is best if you download the Monsters' App too. And realize for the price - your tickets are in the end zones. Fifteen of us were able to party up and arrive safely home. Both bus drivers were professional and possessed a sense of humor! An added bonus the Knight Monsters came from behind to win the game!  I am recommending your service to any one who will listen. Hopefully, it is successful enough to continue in the future!  Thank you again!

Great experience with the shuttle service from the airport to South Lake Tahoe. Our driver Phil did…read morean excellent job getting us here safely and in sometimes dangerous conditions too. He also displayed great patience with the other drivers we were sharing the road with even if they did not do the same. We will definitely be using the service again!

10/10 - Fast and professional service. I highly recommend using them in the Tahoe area.read more

The morning of my departure to the airport I did not check beforehand but no other app car service…read morewas available to come get me, I was in a hurry and decided to look on yelp for help. Thankfully, Lisa was available, kept in contact the whole time and arrived promptly knowing I had a flight to catch. She came to my location on time and instantly rescued me from being stranded and not making it to the airport. I cannot thank her enough, she was courteous and welcoming the whole ride with great conversations. I can't recommend her enough and will only use her reliable service from now on.

Nice place to get info, brochures, maps of the area. Located in the Shops at Heavenly in the front…read morerow, on the corner. Next to the transit station. Two entrances. Clean and convenient. Letters saying VISITOR CENTER is very small and hard to see, especially by Transit Terminal.

Excellent Visitor Center in Tahoe! A great FREE place to visit if you have kids too…read more The staff is friendly and knowledgeable and eager to help. They have a variety of free maps inside and many coupons for Tahoe restaurants and services. Clean bathrooms too. Inside, for younger kids, they have an area for tracing and coloring. For older kids, they have several educational exhibits illustrating the vastness of the Tahoe Lake, the history and educational facts. For older fans, there is an area with benches for you to sit down and watch a video about the history of Lake Tahoe. The video is of high quality and great historical and educational value... we really enjoyed it. They also sell books and a few finger puppets, toys, and nik naks/ souvenir items for Lake Tahoe. This place is very clean, very organized with excellent staff. Well done! We really enjoyed the visit.

I rented the TahoeXpress LimoBus to transport several groups of my friends between the Reno Airport…read moreand Heavenly Village in South Lake Tahoe for a Bachelor Party. TJ (the owner) did a great job coordinating with me and getting all of us to our destination safely. The shuttle experience itself is what you make of it. We had an absolute blast inside. We played our own music, brought our own drinks and snacks. TJ also provided some additional snacks and beverages just in case we needed it. TJ was very accommodating, allowing us to make multiple stops to get groceries, use the bathroom, and grab lunch etc. I highly recommend this service. Anyone traveling in a large group should use this service, especially for a drive as long as our was.

Communication was excellent! super friendly driver and our whole party had a great time!!read more

Reno-Tahoe is really the best. Don't let a cheaper company ruin an otherwise good travel day!…read moreEdgardo arrived before time-always a relief! These drivers are highly trained in all aspects of driving and customer service. A wonderful office team keeps things running smoothly and communication was excellent.My deepest thanks and appreciation for such a great group!!!THANKS!!!!

Amazing experience from booking with the sales team- friendly, accommodating and on call 24 hours…read more Our driver Brian was top notch!!! Very knowledgeable, professional and excellent driver. Brian is also a great photographer They created a memory we will never forget

Our family have been using Amanda's skill for a few years now. The latest adventure was a 9 day UK…read moretour and then a 3 day Paris / Disney to celebrate my wife's and I 30th Anniversary. From the beginning Amanda has always been responsive to my inquiries, is very patient as I had 20 questions on the different tours and wanted to make sure it was the right one. She has great insights and gave fantastic recommendations. The final UK tour was fantastic, we had a great tour guide, very energetic and she made sure everyone knew where to go and knew where to be. She also made herself available 24/7. There were a lot of moving parts to this trip. And even though we were in a different time zone, Amanda made herself available for us when I had questions or if there was an unexpected schedule change. She never failed to respond to any of my questions. This gave us peace of mind knowing that Amanda was there with answers! The wife and I have always felt that Amanda was our "Personal Travel Agent" because that's how she makes you feel!

Amanda was professional, kind and paid great attention to detail with booking our cruise. She took…read morecare of everything so we didn't have to worry. She printed out our travel documents that were required and even sent us some travel goodies for our trip. Thanks Amanda for such a great experience booking our first cruise!