Zelda's is the place on the Palouse to go for your pet's grooming…read moreThe staff is top notch! All the groomers clearly love what they do!

Customer service. They let my dog chew up his collar while in the kennel. I brought it up with…read morethem. You can't leave a pull collar type on them unattended. They said they did not damage the collar , my dog did it. Been going there for 3 years with 2 dogs. The 1st time something comes up , its not worth a 30 dollar collar to keep my business. Let's see 100 dollars a piece for 2 dogs plus our daughters dog. Thats 300. I told them they will lose my business and will post this. Manager laughed and said ok. To lose that much business for 30 dollars? Thats not bright. Heck I've given the groomer alot of money for tips. She should had said I'll pay for it. She said nothing. So you see if your animal gets bitten or kennel cough. I can tell you the answer they will give you. Your dog did it or the other dog did it. It wasn't them. Good luck if you take them there. Oh by the way. They do not require to see any vaccinations for the animals who they groom.

Xanthe did the best job we have ever had done on our dog. She was on time, our dog took to her…read moreright away and we didn't have to leave him anywhere for 5-6 hours. Really really happy with the service.

Very kind, very understanding, and very RELIABLE! Extremely open about their pricing as well!…read moreAffordable and personable! Highly recommend this office if you love your pet and want them in good and caring hands.

We are new to the area, woke up to my cat's front tooth on the floor. Panicked. Called around. They…read moregot us in same day within the hour. They were really nice and communicative. Gentle with my baby and kept her calm while she was in a new environment. Even gave her a treat to distract from the anti-inflammatory shot. All in all, I think we found our permanent preferred veterinarian. Kind, patient, understanding, explains what they are doing with your fur baby and why, AND their services are reasonably priced. I'll be recommending them to anyone I know who needs a primary vet.

Dr. Merry and team are wonderful. Low stress home visits make veterinary care easier for my pets…read moreand me! No one wants a 150 lb. Irish Woofhound in the back seat of a car going nuts on the way to the traditional veterinary office visit much less trying to hold on to her in the office. I am grateful for their care and willingness to come to the home.

Shannon is a wonderful and extremely compassionate vet who visited my pet at my home so that I did…read morenot have to expose him to other sick animals at a veterinary clinic. He was a new puppy at the time, and I wanted to keep him safe since he was not yet fully vaccinated. Later, once he was older Dr. Merry went out of her way to help proscribe flea and tick meds appropriate for a 4 pound-exceptionally- tiny-toy dog. She helped us through some de-worming and that was also great! I always find her very kind and knowledgeable and would highly recommend her care. She is an avid animal lover and really cares about the animals in her care. I loved her home visit and found she answered all my questions and gave me thorough recommendations regarding the breed specific care of my tiny dog, and possible complications that can arise for such a little canine. She's such a great Veterinarian!

I take my entire flock here to be seen by Dr. Marcie Logsdon. She does an amazing job with all my…read morebirds. She conducts all my annuals, bloodwork and treated my toco toucan for iron storage disease and diabetes, whom we eventually had to put to sleep based on his condition. She always kept his quality of life in the forefront as we tried to do what we could to save him and that's what I appreciate the most about her and her staff. Because this is a teaching hospital, when Marcie teaches those around her I am constantly learning too which I really appreciate. It allows me to leave with more information and tools than I came with that I can use to do a better job caring for my birds overall. They give me detailed paperwork about every part of their exams and what to modify going forward. I then always get a follow up phone call explaining everything to me in words I can understand not having a vet background on some things and I feel like all my conversation with Marcie are very collaborative which I appreciate. Marcie also always gives my birds the time and space to be as comfortable as possible in the exam room. She will use treats and training to earn trust and make the exam easiest on them. I love that the most about coming here. I've never felt rushed in an exam, ever, and they let me participate in a way that makes me feel respected as my bird's caretaker and allows me to help make my bird's experience as voluntary as possible.

We have had to take our asthmatic cat here multiple times because he gets flare ups that need…read moreimmediate treatment before we can get him to our regular vet. WSU was able to get his breathing back to normal in a period of around 12 hours, but the vet students/doctors controlling the care he gets refuse to listen to us on what medicine and treatment works best for him. We have owned him for almost 5 years and have had to go through this many times, we know what works best for him. We understand the need to get a medical history and explain their plan of action, but we have had multiple instances of them refusing to give a steroid shot we know works to bring his breathing back to normal because there are some health risks that can arise from administering this. He has his bloodwork done often and all of his levels are normal every time, he had never had a problem with this medicine in the past, his regular vet administers it on an as needed basis and she was flabbergasted they refused to give him the medicine. They would only give him a different stupid shot that wears off in a day or two, causing him to flare up AGAIN and needing even more medicine to get him back to normal because he now got two different steroid medications instead of the one that actually works long term but can possibly cause issues. We have had to ask our vet to manually put notes in his records telling the vets to administer the medication they refuse to use. The last time we went the vet student said they would talk to the doctor on administering the specific steroid he needs because we had to emphasize at least 5 times that this medication works for him and no other treatments work as well for the long term delay of flare ups. They lied and said they just didn't have the medication which we know is false and gave him the other steroid that does not work effectively on him overnight so we had no say on that administration before it was given. Would not recommend if you have a pet that may need treatment that isn't quite standard go to care, they will not listen and just do what they think is right even if other vets have been doing this treatment for years and has to tell them to do it. I believe it is their egos thinking they know best and don't have to listen to owners because they've been through the schooling. They are also extremely expensive for the services they provide and always contact you later than they say they will, we often have to call hours after they said they would to get a status update. Obviously I am very happy that he is able to get oxygen and his inhalers to bring his breathing back to normal, but they would rather keep him overnight with no additional treatment, that delays his return to baseline, so we can take him to ANOTHER vet when we can get in to actually give him the medication that stops his flare ups long term.

Absolutely great experience boarding my dog here over the summer. They do an excellent job…read moreaccommodating my schedule changes and making sure my dog is taken care of. All of the staff gets to know your dog and makes sure everything is taken care of. Highly recommend their boarding services.

only reason this place is getting a 1 star is because of Kristina. After calling John and him…read morebasically selling us on the unknown and turned to be no truths, we unfortunately gave it a shot. John said he's been training dogs his entire life (highly doubtful john) We have an English bulldog who has separation anxiety and needs a little help obedientlily...all that was spoken upon via phone. after the first day, they let my dog have NO yard time for five days, he was fed thru a solitary confinement door and was givin no attention. We got charged an extra 25 dollars for aggressive behavior because a lady decided to put her hand in his cage and got scared. Weird, you just let anyone walking thru the back, put their hands in cages? safely and nicely done John. We told them that our dog does not like men, so who gets their pant leg pulled? a A man working there. Read the room, John. All of a sudden we receive unprofessional texts while on vacation saying that our dog was not welcome back. Professional? I would say not. After how our dog was treated, the idea of bringing him back is unrealistic Upon arrival, he was the only one NOT barking and he let a woman working there go in his cage and get his things ready while she was petting him. MY oh MY that is aggressive behavior. long story short, I've never given a bad review but this one made me so mad, I had to. Take your dog somewhere else, if you truly care. Lastly, don't believe a word John says, he will sell a cow to a vegan to make the extra buck.

I called first thing in the morning to see if I could get my dog in right away or if the travel…read morevet could come out. I spoke with the desk girl who said she would speak with the vets and call back. She called later on afternoon said no one could come out and tried to put me off for an appointment a couple of more days out and I said he can't wait that long. She said ok they could see me later in the morning next day. Well my dog died during the night. I told her the symptoms and the urgency. I will never take another pet to them.

All the staff here is amazing! They give a range of options and perspectives when applicable. They…read moreare great about taking time to answer questions as well. I was also happy how quickly they determined the cause of our puppy's digestive issues.

My dog Sadie loves this kennel. She is well cared for there. She gets exercise and personal…read moreattention. She has a place to stay warm in the cool months and because the kennel is in the forest, it stays cool in summer. Hatter Creek is a wonderful place to board.