I take my entire flock here to be seen by Dr. Marcie Logsdon. She does an amazing job with all my birds. She conducts all my annuals, bloodwork and treated my toco toucan for iron storage disease and diabetes, whom we eventually had to put to sleep based on his condition. She always kept his quality of life in the forefront as we tried to do what we could to save him and that's what I appreciate the most about her and her staff. [[HIGHLIGHT]]Because this is a teaching hospital, when Marcie teaches those around her I am constantly learning too which I really appreciate.[[ENDHIGHLIGHT]] It allows me to leave with more information and tools than I came with that I can use to do a better job caring for my birds overall. [[HIGHLIGHT]]They give me detailed paperwork about every part of their exams and what to modify going forward.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then always get a follow up phone call explaining everything to me in words I can understand not having a vet background on some things and I feel like all my conversation with Marcie are very collaborative which I appreciate.[[ENDHIGHLIGHT]] Marcie also always gives my birds the time and space to be as comfortable as possible in the exam room. She will use treats and training to earn trust and make the exam easiest on them. I love that the most about coming here. [[HIGHLIGHT]]I've never felt rushed in an exam, ever, and they let me participate in a way that makes me feel respected as my bird's caretaker and allows me to help make my bird's experience as voluntary as possible.[[ENDHIGHLIGHT]] read more

We have had to take our asthmatic cat here multiple times because he gets flare ups that need immediate treatment before we can get him to our regular vet. WSU was able to get his breathing back to normal in a period of around 12 hours, but [[HIGHLIGHT]]the vet students/doctors controlling the care he gets refuse to listen to us on what medicine and treatment works best for him.[[ENDHIGHLIGHT]] We have owned him for almost 5 years and have had to go through this many times, we know what works best for him. We understand the need to get a medical history and explain their plan of action, but we have had multiple instances of them refusing to give a steroid shot we know works to bring his breathing back to normal because there are some health risks that can arise from administering this. He has his bloodwork done often and all of his levels are normal every time, he had never had a problem with this medicine in the past, his regular vet administers it on an as needed basis and she was flabbergasted they refused to give him the medicine. They would only give him a different stupid shot that wears off in a day or two, causing him to flare up AGAIN and needing even more medicine to get him back to normal because he now got two different steroid medications instead of the one that actually works long term but can possibly cause issues. [[HIGHLIGHT]]We have had to ask our vet to manually put notes in his records telling the vets to administer the medication they refuse to use.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The last time we went the vet student said they would talk to the doctor on administering the specific steroid he needs because we had to emphasize at least 5 times that this medication works for him and no other treatments work as well for the long term delay of flare ups.[[ENDHIGHLIGHT]] They lied and said they just didn't have the medication which we know is false and gave him the other steroid that does not work effectively on him overnight so we had no say on that administration before it was given. Would not recommend if you have a pet that may need treatment that isn't quite standard go to care, they will not listen and just do what they think is right even if other vets have been doing this treatment for years and has to tell them to do it. [[HIGHLIGHT]]I believe it is their egos thinking they know best and don't have to listen to owners because they've been through the schooling.[[ENDHIGHLIGHT]] They are also extremely expensive for the services they provide and always contact you later than they say they will, we often have to call hours after they said they would to get a status update. Obviously I am very happy that he is able to get oxygen and his inhalers to bring his breathing back to normal, but they would rather keep him overnight with no additional treatment, that delays his return to baseline, so we can take him to ANOTHER vet when we can get in to actually give him the medication that stops his flare ups long term. read more

Thee worst experience ever, they almost killed my dog, I took her in on a sat, stated she needed antibiotics and probiotics. They kept her quoted us $4500 on the worst side. But to our surprise we didn't get her back the next day, they claim she was worse, so they put a feeding tube in her and only fed her 20% of calorie intake, just enough to keep her alive, they refused to give her antibiotics stated she didn't need them, so by Wednesday, we stated we need to put her down as we can't afford it, then they popped up stated we can do a test on her storm for more$$$$ and we can put her on antibiotics, so I agreed to get her on antibiotics, next day she was much better. They charged me over $8,000 to treat her 5 days later what they should have treated her, . Also part of her nose is gone do to there neglance. I would definitely not recommend this place, not at all. read more

They cared, and provided care. Our little dog was mauled and in bad shape. It was a friday night, and they brought surgeons in. Surgery started at midnight and went for 6 hours. [[HIGHLIGHT]]They called before, they called with updates after, they called multiple times with updates the next day.[[ENDHIGHLIGHT]] Scooter didn't make it as a blood clot hit his heart. [[HIGHLIGHT]]The tenderness of the doctors and students as they talked to us, and comforted us was amazing. They shared tears with us[[ENDHIGHLIGHT]]. In the 2 days they had with Scooter, they gave him love, care and a chance ... and then they provided care for us as they comforted us. I will forever be grateful to these wonderful people. read more

[[HIGHLIGHT]]I attempted to get a hold of the exotics department for weeks. I had called multiple times and left multiple voicemails, yet I never got a call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Eventually, I got onto the transfer line and explanined the situation. The front desk staff told me she wrote down all my information and would personally hand the note to exotics and ask them to call me[[ENDHIGHLIGHT]]. It's been about a week and I have yet to recieve a call. I ended up having to go elsewhere. read more

Well shoot we put up a good fight, but we ended up losing. Our poor boy got a tumor in the spine. We felt pretty hopeless when he was diagnosed. The one ray of hope was WSU. The pricing alone made it seem like we had a real chance. First day there we met so many doctors who did what they could to try and save our poor boy. Every doctor and student doctor was absolutely lovely and did what they could to help us. They complimented our dog and gave him a chance. It didnt work out, but damnit they tried. The only thing I wished honestly was that they were closer. It would have been amazing if they were a couple hours away vs five, but put in the same situation, I will be back. I highly recommend for sure!! read more

I contacted the WSU Veterinary Hospital seeking emergency care for my daughter's 4H rabbit due to concerns that she had mastitis (had eight 2 week old bunnies). I spoke to a couple different staff and explained the details of the situation and my concers that the bunnies may not be getting sufficient nutrition. One staff member requested that I send pictures of the area, so I drove home and emailed them pictures. I received an email response stating "Our vets have taken a look and it looks like a normal nursing process so far. The nipples will be crusty from dried milk, and it seems like the babies are getting a little rough with mom as their teeth grow in, but our vets don't suspect mastitis. If you'd like to make a general appointment to get her examined, I'm happy to schedule her into our next available in May." I responded to explain further concern given my experience with breeding rabbits for several years and that the situation was urgent. I received no furher response. Thankfully, I was able to get her into a different vet the next day. The other veterinarian confirmed that our rabbit had a fever and did in fact have significant mastitis, that had spread further since the day before, across multiple locations. The vet started her on antibiotics in the hopes that we will be able to save her, but the outlook is currently guarded. Additionally, 5 of her babies died over night, likely as a result of lack of nutrition, which I expressed concern to WSU staff about over the phone yesterday. Very few veterinarians in the area treat rabbits as they all rely on WSU Veterinary Teaching Hospital as a quality source of care. Unfortunately, the WSU staff were dismissive and lacked concern in this situation. Our rabbit's condition continued to decline with an additional day without care and we lost over half her litter. I am deeply disappointed with the response from WSU and will not consider their services for anything in the future. read more

My dog had an injury and needed a vet right away. No other vets in the area were available and some were going to charge more than I afford. I was told that WSU was great and they could work with me financially. The front desk people were not compassionate or welcoming. I almost felt as though I was somewhere that I was not invited. My partner felt the same way. The vet and her student come out to talk to me and ask if they can sedate her. I decide to trust them and say that if they needed to do it, to do it. After she is sedated they bring her out and give me pain meds and send me on my way. No bandage on the wound. They said she was fine and perked right up from the sedation and walked back inside. I walk inside to pay my bill , over 200 dollars. I ask the cashier if there is any way she can work with me so I can make payments. I get a flat out "no". I pay the full amount and go back out to my car. When I get in my car I can see she can't even stand up, hold her head up, she's very loopy and confused. They did not mention anything about this and that she would react this way. I am not a vet and don't know if this sort of reaction is normal. I go back in to ask someone just to be sure that her lethargy wasn't something to be worried about. I was standing at the front desk with tears in my eyes and the employees were talking and walking by me with no interaction. I finally decide to approach a student and ask her to please evaluate my dog while my anxiety is 10/10. She tells me my dog is fine and that the "loopiness" is normal. I was clearly in distress and needed someone to make sure she was going to be ok. The vet or her student didn't come out to discuss with me her symptoms or come out to evaluate her. They did not mention when they gave her back to me that she could have a reaction like this. All in all, they sedated her to LOOK at a wound, shaved the area, clipped her nails and charged me over 200 dollars with no empathy or understanding of my financial situation. I will be telling everyone I know about my experience and that I will not be coming back. Vets should be the experts, giving you all of the possible outcomes. Leaving work early and driving all the way to WSU from the valley was a waste of time. read more

If I could give zero or negative stars I would. Our sweet, VERY Loved, 1 1/2 year old Rat Terrier was attacked by a large dog, bit in the neck and shaken very hard and promptly starting coughing up blood and had labored breathing. He was obviously in distress. We immediately rushed to the 24 hour animal hospital in CDA where they did what they could to help stabilize him and it was at this time we were told he would need to get a camera "scope" (endoscopy) to examine his neck and throat and to evaluate the extent of his internal injuries; we were told that WSU Vet Hospital could do this procedure. We called WSU and had his records from the emergency hospital sent over to them. We had 3 different people from WSU call us stating that, judging by his medical file and x-rays, his condition was looking grave and that he needed to be brought in IMMEDIATELY for an endoscopy and diagnosis, which of course we did. We were ASSURED, OVER AND OVER AND OVER, that they would be able to do the scope whenever we could show up since they were open 7 days a week, 24 hours a day. We left immediately and drove over 3 hours so our little guy could be "scoped", diagnosed, and treated right away. When we got there, the student vet that came out, with the most disingenuous, smug smile "apologized" for the "misunderstanding" and informed us that no, they wouldn't be able to do an endoscopy on him until Monday morning and that the endoscopy isn't available at WSU during the weekend or evenings and that there wasn't a need anyway because he "seemed stable". I was livid. How dare they have me waste my time, stress out my dog even more by having me put him in the car for over 3 hours, EACH WAY - FOR NOTHING, ALL FOR A LIE JUST TO GET ME THERE knowing they weren't going to do the endoscopy! They DID tell me though, that he needed to be "observed" for the weekend and asked if I was able to put $2,000 down because my bill was going to be, realistically, "anywhere from $4,000-$6,500". They asked me at LEAST 4-5 times if I was able to pay this amount of money. This was their ONLY concern because it MOST certainly was not my dog. They're REALLY bad actors TRYING to act like they care about something other than your bank account balance. Oh yea, when you check in, they have you initial one of 2 boxes on a little iPad looking thing at the check in desk. The 1st box says you agree to pay $600-$900 if anything happens during the initial exam and if "life saving measures are needed". Like what?? They said if he goes into cardiac arrest, if he needs a catheter, etc... The 2nd box is declining the "emergency live saving measures" during the exam and opting for notification 1st. I also asked why they wanted to keep him for the weekend and they said to "stabilize" him. Wait, what? They said he didn't need the scope until Monday because he seemed stable but they wanted me to leave him there so they could stabilize a stable dog?? At this point I would NEVER have trusted them with him for 5 minutes!! WHAT A HEARTLESS SCAM! How dare these people take advantage of a family that is scared to death for their poor, sweet dog. I had the worst feeling when I was at WSU; I felt like my dog would have passed away had I not taken him out of there when I did. I'm not the only one, read the other reviews. In closing, we found a specialist vet in Bozeman, Montana, Bridger Veterinary Specialists (which is my next review), and without hesitation, we drove over 6 hours to get him diagnosed and taken care of. He stayed in the hospital, was given the tests he needed, properly diagnosed, additional x-rays, fluids, nutrition and the best care I could have ever hoped for. We picked him up and drove the 6+ hours home through 3 snow storms and worth every mile. His medication was adjusted perfectly and he is doing wonderful! I'm writing this review to save ANYONE who cherishes their dear family member, do NOT go to WSU, they DON'T care about ANYTHING but the money. They are despicable, coldhearted, condescending liars. I just hope people read the reviews before going here 1st; don't make the same mistake I made. I'm so thankful we got him out of there when we did and were able to get him the care he needed and deserved. read more

I brought my dog in for an exam with a specialist at the end of July. [[HIGHLIGHT]]I had the follow up bloodwork done at my primary vet clinic, which sent the results to WSU three times because I was not getting a response from them.[[ENDHIGHLIGHT]] The bloodwork indicated that further investigation was needed per the WSU vet's recommendation at the initial appointment. [[HIGHLIGHT]]I never heard back. I sent multiple e-mails and made multiple phone calls[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I finally got a voicemail from the vet (after leaving a message that I had scheduled elsewhere) around mid-September.[[ENDHIGHLIGHT]] I returned the call, left a message, and sent an email to cover my bases. It is late September and I have heard nothing. [[HIGHLIGHT]]My after-visit questions via e-mail were never answered.[[ENDHIGHLIGHT]] I took a day off from work, drove six hours round trip, and paid over $500 for this service. I am taking my dog to a different clinic instead, where I will have to repeat the exam I already paid for at WSU. I will never take an animal to WSU Veterinary Teaching College again. read more

It's very likely my kitten would still be alive if I had not gotten involved with WSU. Four days ago I got the sweetest kitten, she very quickly became something I relied on for my own mental health. She had no issues, and was acting perfectly normal. Until last night, I was gone for about 4 hours for work, I got home around 9:30 and realized something was not right. She was having serious diarrhea, and as I was cleaning her she lost complete control of her legs and went fully limp. She was trying to stand up and genuinely could not. After searching for any emergency vets in the area, I realized this was the only one outside of driving to Spokane. I called them, told them my kitten could not stand, she was barely breathing, her eyes were dilated, and she could only move her head and she was crying in frustration. They told me that they COULD NOT take her in, and that she needed to go to Spokane. They wanted me to drive two hours, with my KITTEN, who was barely BREATHING. So I hang up and try to figure out my options. Because I know she will not make it. I call them again, maybe half an hour later, begging them to take her. They NOW say they can stabilize her (for the small price of $600 plus a transfer fee to Spokane). I hang up, and after wasting atleast an hour on WSU. Realize my only option is Spokane. She didn't even make it to Colfax. Shortly after, I get a call back from the vet where they asked if we were still coming in. To which I told them my kitten had died on the way to Spokane (which again WAS THEIR IDEA), and I was told to "have a good night"?? Then the lady apologized, and said she was sorry she didn't know how to react. And said to call them if I needed anything??? Clearly not, because when I called them about a dying kitten, which is their job, they would not take her. I understand this place is made up of students, but maybe we need to train them how to speak to people with dying pets. If I had not wasted an hour and a half with WSU, it's entirely likely my kitten would still be alive. read more

Even by the US for-greed hellcare standards, it's above (below?) awful. I brought out cat that was bitten by a dog for checkup, and was greeted by Valentina, "the doctor". The very fist thing I was demanded was $300 deposit and was given an advice that they [Valentina] would like to keep the cat overnight for... $1,500. You can stay at a 5-star hotel in Paris for less than that. Let me re-emphasize: the "advice" was given BEFORE they even examined the cat. It was a communication challenge because the "doctor" barely spoke English which is an advantage for any salesperson, and that's what Valentina essentially is - anything she said could be interpreted in an infinite variety of ways - "yes", "no", and anything in between so that any statement could be taken back and re-shaped at will without being accused of lying. And before you label me a bigot and an immigrant hater, let me clarify: I am an immigrant myself but in my line of work, every word I say MUST BE PRECISE AND SPECIFIC. Unlike whatever Valentina is in business of. Wonder if they are on commission or just must meet the quota... Their "human" counterparts, have specially trained people aka "office managers" who are in charge of extortion, at WSU, they don't even bother wasting precious resources on that so the providers play the extortion game themselves quite professionally. To make the long story short, I agreed to have x-ray taken and do damage evaluation. I was told that that would cost $300-$500. Two hours later I inquired about progress and was told that nothing - including x-ray - had been done because the "doctor" was busy with another animal. I informed them that I was taking my cat home but was told that they could not release her with the "doctor" who, again, was busy. Nevertheless, despite being busy, Valentina showed up at front desk in two minutes, stated that there were fractures on x-ray (that had not been taken two minutes ago!) and - again - strongly suggested that they shaved the cat's belly to examine her for the same $300 plus $30 for antibiotics and pain killer. I agreed. Half an hour later, Valentina emerged again with a remarkable discovery: they don't know if there is any internal damage but the cat was bitten. Oh, BTW, you owe $400 more. I attempted to quote her previous estimates but this is when poor communication turned out to be a major advantage. Having failed miserably, I requested a detailed bill with all procedures and associated costs. Valentina disappeared for a few minutes, and came back with "there was a mistake - $250 (on top of $300 deposit), not $400. Did I mention there were three cops roaming around in case a difficult customer like myself starts asking too many questions? Fortunately, they were not around at the moment. Probably had a date with dunkin donuts... I agreed to pay just to end this demeaning ordeal but asked for the x-ray to show our veterinarian. "We will email it first thing in the morning". It's 3:55 next day and after three phone conversations with Young, Shirlene who attempted to charge me for sending x-rays - NO KIDDING!, recieved and email with the "This study was sent from Washington State University College of Veterinary Medicine." header but instead of study, it contains the x-rays. Hallelujah! read more

I highly recommend this place. They genuinely care and do everything they can to help your animal. Everybody was so very kind, patient, understanding. Answered all of my questions and were upfront about everything. They really do care about you and your animal's well being. read more

A week ago I called to try and attain an acute appointment for my cat who had blood outside her cat box and mixed in with her stool. I was redirected to a number and left a voicemail. They never called me back. At least Alpine answered their phone and got me in right away. They had fantastic service from start to finish. I wouldn't waste my time at WSU. read more

At my time at WSU, I had my cat who was about 18 years old. She had her fair share of problems, however, WSU vet staff took great care of both her and me! Her time came and she quickly deteriorated and it was clear that putting her down was the best option. This happened outside of their business hours, and advised when I called their hotline that would be an additional emergency charge to have someone come in. I appreciated that they let me know and that I could make the choice, however, I didn't really care what it cost I just knew I needed to get her in. They saw us right away, they were kind and compassionate. This is the first pet that I have had say my goodbyes to, and imagined going into some cold vet office, I was wrong. They have a room that's fairly homey with a couch, art, rug and more. They were patient with me, and walked me through what the process was. They give me time with her until I was ready. Such a painful experience, however, they handled it and prepared me for in the best way possible. I received a kind card from the staff, as well as a little imprint of her paw a week later. I cannot tell you what a difference that this made for me. Thank you! read more

Dr. Petite and his student Emily were no less than absolutely amazing. We drove here from Spokane to save our pug from nearly death they took him right in and started evaluating and medicating immediately. They really made us feel like a priority and if it weren't for them I'm not sure he would still be with us. After three nights in Pullman we had a diagnosis, he was seizure free and stable. He was eating and drinking and alert. We took him to two veterinary clinics in Spokane before coming here and now we will make the drive to Pullman for our fur babies needs. read more

My dog has a carcinoma in his left kidney and a vet specializing in internal medicine recommended a specific test that can only be performed at WSU Veterinary Hospital. My partner and I drove to Pullman where my dog spent three days in the veterinary hospital for a battery of tests to determine the nature of the cancer and whether or not his renal system could support itself with only one kidney. Unfortunately, the tests concluded that my dog would suffer renal failure if the doctors attempted to remove the kidney with the carcinoma. I can't say the trip ended on a high note, but I am beyond grateful that my dog is still with us--sleeping under the dining room table and hopefully dreaming of chasing squirrels. Before we left for Pullman, I told a few friends about where we were going. Every person I spoke with said the same thing about WSU Veterinary Teaching Hospital: "it's a teaching university but the doctors there are fantastic." These people are right: you may not come away from the hospital with the specific results you had hoped to achieve - hopefully you do - but your best friend is receiving some of the best attention, knowledge, and care available to modern veterinary medicine. read more

This review is specifically for their Theriogenology department. I called and was emailing Travis to schedule an appointment to test my MALE tortoiseshell's chromosomes (karyotyping) to see if he's XXY (sterile) or XYXY (fertile). I asked about cost and was told $39 via email. Didn't seem right and I asked again to make sure the $39 was all I'd be charged. Travis's words - " Yes, the clinician mentioned the $39 would cover the sample collection and sending out to the lab." So I booked the appointment. I showed up to my appointment only to be told by resident Salman Waqas that the $39 covers just the exam, and the test would cost me $300. I told him I didn't have that kind of money, was quoted $39 and showed him my email conversation with Travis. I told him that he should check with Travis to see which "clinician" Travis spoke to. I was then told he'd have to go ask. Salman came back with resident Eduardo Arroyo to tell me that it must've been a communication mistake, and it would be $300 to send the test out. Apparently, if my cat was "special" and they wanted to write an article about him, then they would've done the test for free. Let me ask them this - how many MALE tortoiseshell or calico cats have you seen?! They're a 1 in 3000 odds of occurring, and apparently that's not "special" enough?! One of the vets at the clinic I work at even told me it's the first male tortoiseshell she's ever seen in her career (20+ years). If you look up male tortoiseshell/calico cats, you can hardly find any studies on them. Screw this department! I wasted $60 in gas and 4 hours of my life driving there and back to be told that they can't go off of what I Travis told me, and my cat's not special to them. Guess they missed their chance to see a really rare cat. I don't advise anyone to use their services (specifically those residents), nor do I advise anyone to trust a quote given by Travis read more

My dog was diagnosed with IVD. The veterinarians and students did a great job while he was in the hospital with surgery and updating me. After returning home with my dog not one person has called to check on my dog as to his recovery. I made several calls with questions on the weekend and received no return calls at the times I was told. I was treated very rudely by the coordinator in Neurology, was told the vets needed their time on the weekend. I did get a call back the next day and nobody has checked back since on my dogs recovery. I should be able to get answers to my dogs care on the weekend and not treated poorly for calling. Not only did my dog have major surgery, but I spent thousands of dollars there. WSU veterinary teaching hospital should do better with aftercare and how they treat customers calling in. read more

The students are amazing and good-natured, but I supremely dislike the registered vets available, and I did NOT pay less at this teaching hospital than I would have at any other vet. I've been to the hospital twice, one for a check-up and once in an emergency. The check-up went fine. The student was pleasant and handled my skittish kitty very well, though the vet was rough and a little impersonal with me. The emergency? Not so much. I was fostering kittens and came home at midnight to one three-week-old vomiting and screeching. After walking the mile to the hospital, we were kept waiting (outside, and in) for about half an hour. By this time, my kitten had calmed down. A student evaluated the kitten, said he looked fine, and chalked it up to a switch in his formula. Then the vet came in and refused to look at or touch the kitten without my paying exorbitant amounts of money. She said I could wait until 9am when the shelter's contract vet came in, or pay the emergency exam fee (any testing would cost extra, she was just going to do what the student had just done), all the time looking at me like I'm absolutely scum. By this time my baby is happily purring and playing on the exam table. I didn't pay, the student was right and the kitten was fine. It sickens me that this vet was more concerned with her paycheck than whether or not my kitten was okay, and her attitude was most unappreciated. I won't be returning if I don't have to. read more

My regular vet referred me to the Vet Hospital because my aged kitty needed some extra attention during a procedure to determine if a growth was cancerous (it was, and he's gone now, and it was sad). There's no doubt as to the professionalism of the veteran doc and students who were involved in the procedure. I actually liked the student doc a lot more than the veteran, but that's for pure bedside manner reasons. Both were great from a medical perspective. They had my cat for the day, did a great job with him, and provided a clear and complete written report via email with a few days (when test results were in). Sure, they are pricey, but what medical establishment isn't? If you are a WSU student, tell the cashier for your 10% discount off the total bill. read more

I recently took my young cat to the WSU Teaching Hospital to get his second shot in the series of three FVRCP shots. They gave my cat an additional shot for feline leukemia without telling me. I was billed for both even though I had already given my cat the feline leukemia and told them about it with provided documentation. My cat is indoor, too. Thankfully, a double dose of the vaccination isn't fatal, but it is just scary to think what could have been with another shot. I felt uncomfortable bringing my pet to a hospital that had no attention to details and wasn't up front with me about the procedures that were going to take place that visit. Just make sure that you ask to be kept in the loop and ask for all documentation of visits. read more

Our 4 year old Persian cat Lou had surgery for cancer of the mouth /jaw (fibrosarcoma). After having the mass surgically removed (partial mandibulectomy) at SVS in Kirkland, he was referred to WSU Radiation Oncology for 18 rounds of radiation to his jaw. Because we live in Seattle, Lou was admitted to WSU as an inpatient and received daily radiation treatments Monday thru Friday. During this time, our routine would involve me flying from Seattle to Pullman on Fridays to pick him up, flying him home to Seattle and returning him to WSU on Monday AM. This was our routine for 3 painful weeks. He received a temporary esophageal feeding tube at the time of his surgery to allow his surgical site to heal. During his inpatient stay at WSU, his feeding tube site became infected (MRSA). As expected, he was put into isolation. He developed fevers as a result of the infection however the attending WSU vet opted not to remove or replace the tube. Instead the colonized feeding tube was left in place and Lou was treated with many rounds of antibiotics all the while remaining in isolation. Before returning to Seattle on Friday afternoons, I would need to feed Lou via the tube prior to boarding the plane. This was a problem as I was not allowed to feed Lou in an exam room due to his infection nor could I feed him in the public lobby and the staff did not have time to feed him. One Friday, I was told I could sit outside the hospital in the cold rain to feed him; instead, I opted to feed him in the airport lobby. On the day of his 15th radiation treatment, the linear accelerator broke. Three days later, it was still not repaired so I opted to discharge Lou and forgo the last 3 radiation treatments. Once back in Seattle, his fever again spiked and he was admitted to a Seattle vet hospital in septic shock due to the feeding tube. The ICU vet immediately removed the colonized feeding tube because it was impossible to treat the infection as the source of the infection was the tube. Once the tube was out, he immediately improved and was discharged home 4 days later. Shortly thereafter he began to eat. Three months later, he had a repeat head CT scan that was negative for recurrence of cancer. Lou seemed to be happy, active and cancer free. We thought we were out of the woods. However, 6 months after his radiation treatment, Lou went into severe heart failure. An echocardiogram showed he had severe valve disease. Prior to radiation treatment, Lou never had a heart condition. In human medicine, valve damage and valve disease is a well known complication of radiation - bottom line, radiation can damage/destroy the heart valves. I am a medical provider in cardiology and treat/diagnose patients (humans) with heart conditions. I am convinced that the 15 rounds of radiation severely damaged Lou's heart valves. At age 4 years, he died of heart failure that was 13 months after his last radiation treatment. Following his death, I told the WSU Radiation Oncology team that I believe Lou traded cancer for heart disease. I requested studies and evidence that documented that radiation does not result in heart valve damage but my requests were unanswered. I have researched veterinary medicine journals but have found nothing published on the subject. My recommendation is that if your cat is referred for radiation, request a cardiology consult prior to starting treatment. LouLou RIP read more

WSU Veterinary Teaching Hospital - Lou during his hospitalization for radiation. Students would take him out of isolation so he would have human contact. RIP LouLou - Veterinarians Near Me - Pullman, Washington

Over the past seven years, I've taken my ferrets in multiple times to be seen for both wellness checks and emergency needs. It's amazing to have a place to take my ferrets that has exotic pet specialists! My ferrets have always been treated with obvious affection and when they've needed an overnight stay for observation--$15. Unbelievable. For a particular example of great care: I once needed to leave town unexpectedly while a ferret was staying with them. They let me leave him there an extra night, again only charging $15. It was an immense relief not to have to find a kennel that would accept a sick ferret! I just did a quick glance at the other reviews and I see that many of the unhappy customers were upset at the prices. No one wants to spend $$ but seriously? This is dirt cheap compared to what you would pay for a human. In conclusion: compassionate staff, accommodating care, reasonable prices. read more

My puppy was diagnosed with Squamous Cell Pappilary Carsinoma and hes not going to live..We startedout with 30 days of Radiation,and the Oncology Dr.Julie Song took him home every night for as long as the 30 day treatment went on.She also brought him to the airport so as I got off I re boarded with my dog....from beginning to end, this was a amazing experience..the staff is amazing helpful,and do not forget the star Paula, the Oncology coordinator was so understanding and accommodating..I love this Place....... read more

Took my two dogs in for annual exams and checkup, and the staff was wonderful, friendly and efficient. The costs were nominal, and the service was excellent for the price. Very happy with both the vet techs and the doctors on staff. Will always bring my animals here as long as I live in Pullman. Highly recommend! read more

We were sent here to get my elderly cat's broken leg surgically repaired. After $600 at our local vet, they demanded $3500 when we dropped her off, and then did repetitious tests for 3 days before today's surgery. They have done her bloodwork and x rays 3 or 4 times, and she came with an x ray from home. This morning we got a call demanding another $800 IMMEDIATELY before they would do the surgery, as they had blown through most of our initial check already. I feel hustled and angry; she can't go home with her leg still broken, so we had no choice but to pay up. I wonder if we'll get another call demanding yet more money, as her leg is still not repaired. I resent this hospital using my pet, and my dime, so that numerous students can practice the previously mentioned repetitive tests. $5,000 later, my cat's leg is still broken, and I'm unsure whether I'll be hustled for more money before they finally fix it. It is completely unacceptable to take advantage of loving pet owners like this. Shame on you, WSU. You're all about the money, not the animals. This is an update to my previous review about my elderly cat and her broken leg. Surgery came and went, though we were told we had (of course) incurred $700 more in expenses. We were ready to pick her up and take her home, then got a call at 9 am that things had taken a turn; they needed to keep her for three more days to do $2000 more in tests. She was stable. We said OK, but if it looked like things were going badly we wanted to be there, so she wouldn't die alone. Never got a call about her going downhill, but at midnight that evening they called to tell us she was dead. Nothing since then, not even about her remains. When I stop crying, I'm suing. read more

My puppy got hurt on a branch and cut her front leg. It happened on a Saturday so my only option was WSU. I called them and they said 165$ up front. I asked them if they were able to do a payment plan and the answer was YES! I got to Pullman at a little before 4.45 with a bleeding puppy at 5.15 they finally came to talk to me fill out paperwork and took my puppy! They came right back said they took a first look at her and that it was not urgent and that they had a lot of way more urgent cases so it would be a while but if I could just wait a couple of minutes they would come back and give me an estimated time frame! After waiting 45 minutes at 6 I finally asked and they forgot about me and told me I could go home they would call me to update me.After arriving at home they call me, tell me that they can not do sutures because of where the cut is located. They tell me she needs to be sedated to wash it out and put a special kind of bandage on it and that it has to heal like that so she'd need antibiotics too and all together that would cost me 400$ again I ask for a payment plan, now the answer is NO! I ask them for the most basic care they can give her that will be fine until Monday so I can take her to my own Vet. They tell me she won't need antibiotics until Monday and that they can just clean it out and put a basic bandage on. Ok! I give it a thought, I know someone familiar with this, so I ask them if they can take care of my puppy, call WSU back ask if my puppy has been taken care of yet?NO! I tell them I want to pick her up now, tell them not to do anything, they say ok, put me on hold and then hang up! I call again, they apologized and tell me that my puppy has already been taken care of! I am mad, go to pick up my puppy arrive at 8pm call them three times no answer! Then they call me and tell me they are waiting for me?! Vet comes out and talked down to me like I am dumb or heartless or something! They did EVERYTHING I asked them not to do and want to charge me 250$ AND started her on the antibiotics and give them to me! Because it is late they tell me the can't bill me right now and that I can expect a bill from the hospital! Monday I take my puppy to our Vet, and guess what?! They tell me it could/should have been stapled!! But since it has been almost two days it has already started healing and the skin isn't stretchy enough anymore it should have been done they say of!! I am furious!! Now my dog has a wound that will take about a month to heal that could have been fixed right then and there!! read more

State-of-the-art radiation therapy scanner for small tumors in sensitive areas like around the small facial bones of animals. This type of scanning wasn't around ten years ago and the university is working with U of Wash. to see how effective this type of treatment will be for humans. My Dad took his Tibetian Terrier here and they erradicated the tumor. The technicians and oncologists were helpful, professional and kind. Great support staff too. read more

My dog fractured his ball joint at 1 year old, but my vets in Moscow could not find it, their machines and skill, as great as they were just weren't up to it. It took digital flouroscopy and a very talented teaching vet from South America known for her K9 knowledge to figure out where his pain was coming from. I highly suggest visiting this hospital before making more serious decisions. We weren't able to find his source of extreme pain and would have otherwise put him to sleep, but WSU vet school did. I'm across the state now, but if there is another very serious problem I'll be making the trip over if needed. My current vet is a 2005 WSU grad, while new, I'm glad to have her as my vet! read more

Our pup had a fractured teeth during the thanks giving holiday. The incident happened on that Friday, we called all the numbers that we can get over the weekend. PNW veterinary dentistry was the only one able to see our pup the coming Monday and perform the necessary teeth surgery. As we learned over the internet, teeth fracture should be treated as soon as possible, early vital teeth treatment could give the teeth a greater chance to survive (help avoid extracting or root canal). We got the appointment setup on Monday morning and started driving to Spokane immediately. When we arrived the vet dentistry in the early afternoon, they were already waiting for us. Doctor White performed the treatment (patched the fractured teeth, luckily, the fracture didn't expose pulp). Around 7 PM, we were on our way back to Seattle. We can't be more happy about the results and the timely help they gave us. read more

The orthopedic team offered my dog and I service and skill that far surpassed my expectations. The team is caring, patient, and extremely skilled at their specialty. They were able to quickly diagnose an issue that three of my local vets missed. They were then able to get us in for surgery the following day (a major plus since I live 8 hours away... which was well worth the drive). Not only did they treat my dog very well... they dealt with my many many questions too! No local vets will do that. read more

This place is great! My dog works for them (donates blood) and they have an excellent reward program for that. The staff is internationally famous and it's in an academic environment. What more could any caring pet owner ask for! read more

Yeah, they're good and they're thorough. It is a teaching hospital, so you'll get a student and an experienced vet. The student will examine your pet first, followed by the senior staff member, they'll leave and confer, then come back and give you the plan. Your visit will not be short, but it will be worthwhile. Pullman's a decent town to waste a day in, so it's not that bad. They dealt well with my cat, who gets evil fast when she doesn't feel good and gets endlessly annoyed (long car ride, excessive prodding, and general lack of food lead to one PO'ed cat). They are expensive, though, and will expect payment in full at time of service (you will get an estimate before they do anything, so no surprises). read more

My hope is to write this review to reach possible future customers that visit the WSU Veterinary Teaching Hospital; in hopes to encourage more prompt and certainty with appointments and overall visitations from staff. On April 29th, 2018, I visited this particular veterinary hospital for a couple of reasons, I had been here before and gotten very exceptional and positive care for my Lab whom was having unrelated problems and also that they were one of the only vet clinic open in the surrounding areas on a Sunday. This time he had lost a battle in a porcupine fight and was rushed here again. This appointment went fine and he was treated with good care. He was taken home with hopes that all the quills were extracted (that they could visually see). I was warned however, that they could not guarantee that they had extracted all because of swelling. However, on 5/6/2018, also a Sunday, I had noticed that my dog was limping quite badly, and what looked to be an infection was taking place on the top of his paw (I tried to determine if there was a quill in tact, but had no luck finding it). I called WSU Veterinary Teaching Hospital to see what would be best recommended. I was switched between three different individuals that resulted in someone having to call me back. Once called back, I was told to bring him in at 1:00 in the afternoon. I arrived promptly at 1:00, but because of an emergency accident with a vehicle, another pet had priority (this was absolutely fine with me, and I understood the matter completely). I did not understand, however, that I was not able to be get seen until 3:45. On top of that, they sedated my lab and nothing was done about his paw. They took an x-ray, but refused to find the quill. He went home with the same problems that he arrived there with, with a hefty bill placed on top, with no solutions or explanations to how to fix this infection. Needless to say, I will be going to a more local vet with the infection in his paw. I am just seeking for compassionate and knowledgeable service for my animal, and I feel as though it was not received here. read more

The students I've spoken to are very nice and helpful and the actual Vet is great as well. WSU students get 10% off, so that's why we go here for our kitten. The only complaint I have (why they don't get 5 stars) is we had some issues with our student discount. They claim you have to start classes to get the discount, even if you're registered and enrolled with a student ID#... kind of a rip. But other than that they are GREAT. read more

We've been disappointed in the past like most pet owners when it comes to the care of our loved ones. Finding a good veterinary medicine facility is difficult and sometimes painful when they do more harm than good. Such is not the case here. We brought our Pomeranian in today for seizures, and while we're still not sure of his prognosis, we have confidence that he is receiving the best care possible. They brought him in right away, and the staff sat down and has briefed us at every step of his care and diagnosis. There is a genuine concern and eagerness to understand how to best treat him that cannot be faked. We're not sure how this will all play out, but we have no doubt that he is where he needs to be for the best outcome. read more

Our dog went in for a risky surgery I was very impressed with his surgical team they were all very kind I got an update the next morning on his status but later that afternoon I called 6 times to receive an update and waited 2 hrs between each call reception got alittle bit of an attitude and even with all the stress of not know how my dog is doing I kept my cool but I feel they need to be more compassionate and have alittle more empathy for the people calling in read more

We drove our dog all the way from Bellingham, WA to be seen for hip and knee issues for our beloved Staffy Bull. Everyone said they were the best, so we packed up the car and made the 7 hour drive. To be fair the front desk and our attendant were AMAZING. The attendant was a first year student and my dog instantly bonded with him. Then entered the Vet or Resident...not sure because he never really said. He basically talked down to me in the most condescending manner. He only used technical medical terms which I didn't understand as although I am a working professional I am not a vet. He basically argued with me instead of trying to explain what was going on with my dog. He seemed more concerned with talking himself up and stating how experienced he was then ensuring my dogs needs were met and I understood what was going on with my baby. What a jerk! I regret making the trip over there. Note, this trip was October 2012 so this is a delayed review. What sparked me to write this is recently WSU Vet school called me in a fund raising effort and all the emotion came flooding back. Poor girl....it wasn't her fault but I unload my bad experience on her. Basically I spent $500 plus travel expenses for nothing! Sure glad I found a amazing vet closer to home.! #stillpissed! read more

These people are amazing. I have had horses and dogs here and always best care for them. The veterans are amazing and know stuff that your regular vet has no clue about. read more