Delightful experience. Joe was friendly, a wealth of knowledge, and gave practical advice for a…read moretough cabling problem. The showroom features some really luxurious and practical home theater layouts. I just want one of their theater seats.

They told me to go on vacation while they were installing the theater i thought it was weird and i…read morehave cameras so i went but it turns out they use peoples houses to make and produce meth it is totally disgusting and unprofessional

A truly wonderful customer experience. He's an honest, capable professional who takes pride in his…read morework. A rarity in this day & age. Kevin installed a TV (on a stone fireplace), receiver, ceiling speakers, WiFi access point, surround sound system, and a new Harmony remote to get everything working. He was clear on the pricing (even used less equipment than he suggested I buy), wired everything perfectly, and came back numerous times to ensure everything was working correctly. This guy knows his stuff, and takes care of you like you're an old friend. He even took all my other devices and got them connected and programmed right. If you're like me, you're always afraid of getting ripped off, or being stuck with equipment that you don't need / cant use, etc. I was so worried I was going to have a final bill twice what I wanted, for stuff that didn't work correctly. I couldn't be happier with the work he did and the price he charged. I don't think I would use anyone else again...ever. Message me if you have questions about his work, I'm happy to discuss.

If you are looking for someone to install, service, repair or consult on installing a home theater…read moreor surround sound, you should call Kevin. When we moved in our house in 2015 we reached out to 3 or 4 different home theater companies and decided on Kevin after meeting him. His quote was reasonable and you could also tell that he is just a really great guy. We have been using his expertise for 3-4 years now and highly recommend his services. He is knowledgeable, professional, responsive, fair and honest. He has installed our TV's, sonos speakers, harmony remotes, wifi access points, surround sound and recently came and organized all the equipment and cabling in the closet. He is the owner/operator and takes pride in his work and he cares about his clients.

The hospitality, service and attention to detail that I experienced from the owner (Lawson Hale)…read moreand his son (Declan) at Sound Image was second to none. I couldn't be more pleased. They revived and updated my old Linn LP-12 turntable that I bought new in 1984, and now it is better than ever. If you are looking for a Linn dealer in the Southeast (USA), this is the one!

Customer service standards that everyone expected in the1950's and 1960's were exceptionally high…read morecompared to what we receive today. Yet on occasion you find a specialty shop that has not lost the magical talent of a sales staff that actually listen to the customer, provide service (even home service) and have expertise that you can't find on the internet (anywhere) because it personally meets your expectations. The initial assistance in my selection of stereo equipment and maintenance after the sale have been exceptional. Even my wife can hear the difference in the sound results.

Jake and team are great! Their attention to the details is rare. Jake was responsive and patient…read morewith communication. I asked many questions, and he answered them all. I'd he were busy, he acknowledged my messages were received with confirmation about when I'd expect a response. Upon installation day, I received communication about when to expect my installer. When Rob, my installer, arrived, he covered his shoes and told me the plan for the duration of his time. He was professional, precise, and swift with installation. He was also polite and went above and beyond by carrying my old tv upstairs for me. Truly excellent service rendered from all involved. Thank you @JakesProTVInstalls!

From the moment I first reached out to Jakes Pro TV Installs, I knew I was dealing with a true…read moreprofessional. He was upbeat, responsive, and took the time to answer every question I had--always offering thoughtful advice along the way. Throughout the entire process, Jake delivered an outstanding experience. Even during the install, he'd ask for my input on placement and setup, and when I'd flip the question back to him--"What would you do if this was your TV?"--he always gave honest, helpful recommendations that I truly appreciated. When my contractor dropped the ball on installing an outlet, Jake didn't miss a beat. He simply said, "Don't worry, I've got it," and sure enough, he handled it with ease--and the result was amazing. I can't say enough about Jake's professionalism, attention to detail, and the care he puts into every install. He treats your home like it's his own, making sure that once the job is done, you'll absolutely love how it turned out. If you're looking for someone to install your TV the right way, look no further--Jake is the guy you want from start to finish.

Eric and his team did an excellent job with our media system upgrade. Very organized and courteous…read moreduring the install process and followed up to ensure we were completely satisfied.

I've been really disappointed in Intuitive AV's team and I question the positive reviews I read…read morebefore hiring them to install a surveillance system at my home. IAV designed its scope based on the needs I described (I needed 8 cameras that would record 24/7 and record all human or vehicular motion...plain and simple). IAV strongly recommended the Luma camera system. I agreed and they installed. They forgot to set up motion alerts during the installation. After a lot of back and forth, including pushback from their sole in-house engineer Eddie, IAV reluctantly sent their technician back to the property. He updated the settings to allow notification. Now I receive literally 300 notifications a day because a leaf on the corner of my property will wiggle in the breeze. We turned down the sensitivity to a 2 and I still get hundreds of notifications. See attached pics for a small window of time. The system cries wolf and is completely ineffective. I've asked Eric the CEO to send someone back to the house to fix the settings but he refuses saying I signed off on the installation and he's no longer responsible for it even though we're well within the 12 month warranty period. I've filed claims with the state licensing agency and Secretary of State. This is a sad situation but IAV just doesn't have the manpower or expertise to solve basic surveillance problems. I get the feeling they are spread really thin.

Extremely professional. They were very informative about the process, cost and benefits of the…read moreinstallation. I will use them again for additional services and recommend them to anyone requiring similar services.

Barney is my go-to for all things audio and video. He is someone that not only gives you great,…read morehonest service but he stands behind his delivery.

I had a solid, positive experience with RMS. They were quick to respond to the initial request…read more(far exceeding competitors response times). They conducted a thorough eval of the need, asking questions and ensuring they understood. Although the pricing was higher than competitors, their responsiveness, knowledge, and professionalism won the day. Their installation work was of high quality, they cleaned up after themselves, and they got after it until it was done. Definitely would use them again and recommend them for home networking / cabling needs.

We thought we were hiring a quality, professional company that would provide a high-quality product…read moreand experience. What we got was the complete opposite. The initial consultation went well. Then we paid our deposit and was scheduled. 2 days prior to the install date I called the companies office where a young lady answered. I asked her if the company provided any 3d renderings or images so we could be sure that we were on the same page. The lady stated that someone, I forget the name, was a VISIONARY and they do not provide images. We did not care for anyone's vision other than ours because we must live with it and we knew what we wanted. The day of the install. The sub-contractor shows up and proceeds to build. As I see the wall shaping up and did not look like what I expressed in my consultation. The guy says that to do what I ask it would be an additional $800 and I should pay him directly. Which after seeing more progress, was what I ordered in the first place. On a call with the owner of the company, which he acted as if he didn't know what was going on, we had to pause the project to have a meeting because I felt as if the sub was trying to hustle me. The sub constructed my wall with a wood veneer, and it was supposed to be drywall to flow in consistency with the rest of the room. I did not ask for wood, nor do we like it. After they were aware of their mistake, they spent time trying to convince us that what was done was better than what we asked for and that we should accept that. NO! the additional time, labor and costs are yours to deliver what we ordered. After this we were then rescheduled to complete this project only to again have poor communication with scheduling. The second day they come back they left a guy here to do drywall and the guy came to me and said he was not left with the proper amount of material to finish. I had to go buy the materials. As I expressed my dislike for having to do this with the owner, her is his response "This is something that can happen. You cannot calculate exact parts for the job, especially if it's custom and there are no descriptions of materials only a picture. I will go ahead and contact....". The guy measured and built a wall, and you say you can't calculate materials? WOW, so someone is incompetent. I own a business in a similar field, and I have never had to have a client go to the store. This is a piece of Sxxt operation ran by people with zero business acumen. Points: 1. Lack of communication between company and subcontractor. 2. Design was not the same as build. 3. I had to install dust barriers and floor coverings to protect my home. 4. Poor communication between us and the company. 5. We had to go out and buy materials. 6. They used my ladder/equipment. 7. Came unprepared daily 8. Poor scheduling and time management I totally regret giving these people my business.