This is a small but well run local shelter for mostly strays and owner surrenders. We had great…read morecommunication with them and on our day to visit found it busy but helpful. It doesn't look like much but it was obvious everyone cares for the animals and wants their best. It was clean and smelled of bleach despite being early on a weekend. We were able to spend some time with one dog and decided to adopt her. They didn't have info but shared all they knew, and even several days later were helpful when we called with questions. These dogs and cats are in a much better place and we so appreciated the care they put into even the tougher cases. They also recommended a trainer when we asked who is already helping us greatly!

I got my beloved Mona from here. Amazing staff amazing shelter. He's been my emotional support…read moreanimal through tough times. This is a place the loves and supports animals. Please come adopt one and spread the love. I needed a cat and they gave me my eternal friend. The price and value is very fair. This is a great place to get an animal if that's the service you need.

My wife and I went to the shelter to look at a pup we saw online. Unfortunately we were about 45…read moreminutes too late. So we decided to look around. Halfway through the 2nd kennel we found a pretty girl just waking up from her nap The place was total chaos with barking dogs. She just sat up and wagged her tail. We had her brought outside and we hung with her for about an hour No pressure from the staff at all. We finally decided that we had stumbled on probably the perfect pup. She's home with us now and I do believe she is very happy. She was surrendered by a homeless person who could not care for her anymore. So we will shower her with love and kisses for as long as she is with us.

We were simply looking at the dogs in kennel 3, specifically near Lobo. She comes in and says "Yeah…read morethis is what we're not gonna do" and goes on a rant in a rude manner. Many other people were sticking hands in, getting near, but we were the only ones getting yelled at. I told her she could've said it nicer and she states "Well it's loud in here, so it's the nicest i can say it". This is not the first time service here has been terrible, people here are quite rude and ruin other's days. She also stated she would kick us out, she went over the top. If employee have bad days they should know how to deal with those feelings, not take it out on customers

Not good at all. People like this should not be in public facing jobs that require interpersonal…read moreskills. I get that the owner must prefer animals-- but since animals aren't going to walk in on their own, human skills are also needed. Those are not skills this owner possesses. Her organizational skills are lacking also. When I spoke to her assistant to schedule the first time, I asked for a fax number to send the boys vaccinations, and after taking the time to do that, this woman had no idea how to access her faxes for some reason, and I had to bother my vet's office again. I took my two teacup Pomeranians here ONE time. One of my poms had a pretty, full coat when he went in, and when he came out, half of it was gone. I specifically asked that he not be trimmed too much. My husband thought we should give the groomer another chance. When I came for a second time, and asked her not to cut it short like last time, she argued with me, swearing she didn't cut it short. Now maybe she defines "short" as shaved to the skin or something, but his hair was so much shorter, that we had to put him in a harness one size smaller. Never had that with another groomer. Not only that, but however she cut his hair, it is not growing back. She basically wrecked his coat, and is trying to blame the dog, saying he has "coat funk" (which our vet says is made up groomer jargon). Rather than blaming the dog, all this woman needed to do was to listen to me when I told her not to cut too much of my dog's hair off. Instead, she had to be right, and had to have the last word. She refused to listen, was rude, and kept repeatedly using this term "coat funk." The final straw was when she said "I didn't give your dog coat funk." No lady, you gave him the crappiest hack job of a hair cut he's ever had, and wrecked his coat. You did that. Not the dog. And I will let everyone know that this is the last place to take a dog you care about. If your dog has any kind of double coat, I advise you to go elsewhere. If you have any special instructions you want implemented, go elsewhere. If you want to be listened to, go elsewhere. You and your dog deserve better.

The company was very responsive and easy to get in with. I told them that my pup has looser skin…read moreand a history of getting nipped if groomer isn't careful. They assured me they'd be careful and take their time. I found a cut and several scratched on my pups little arm upon picking her up. I was not notified that my pup was injured and when I called to talk to them about it, they didn't respond. They still haven't responded :(

A space in the Washington Square Mall which helps some people find new homes for their pets and…read moreother people find new friends for their homes. If you have a pet that needs a new home (whether you have developed an allergy, are being deployed, or maybe just found a stray animal you can't care for), you can contact ReTails and make an appointment to take him or her there for the weekend. While he is there, folks from the mall will stop by and get to know him. Hopefully, he clicks with someone. If not, you will pick him up again on Sunday evening and you can try again the following weekend. Adoption fees are VERY affordable. Cats are $25, kittens are $40. Dogs are $60, puppies $75. There are frequently "specials" in the store, like adopting a second cat for a lower fee or adopting a senior or special-needs animal for a reduced fee. Included in the adoption fee is a blood test for heartworm, feline leukemia, and feline immunodeficiency virus; all necessary vaccines, and spay or neuter surgery. "My" stray cat Rags was adopted here in just one weekend...but he is incredibly sweet. Some animals have been there much longer because it's so scary to be in MALL, in a CAGE, that their personalities don't really shine. The volunteers are hard-working and kind. Spread the word. Check this place out. They are always looking for volunteers.

Can't say enough about the work they do. Got all three of our pets though them. They specialize…read morein hard to adopt pets (older, abandoned), but they occasionally have kittens and puppies.

We have always owned Chichuchua dogs. So when our last one died and we had grieved we decided to…read moreadopt. This organization is a wonderful place to adopt from. They do charge but we got a 3 year old female for $250. She had been spayed, had a dental, all shots and was microchips. We re named her Fawn and we coulded be happier

I love uncle bills I have been coming here for a while. I'd like to give a shout to the handsome…read moreand knowledgeable Tyler!!

your facilities are filthy. the store is not being maintained…read more the birds are very loud also

This rescue went thru a hard time around 2012 due to a failure of of some parties assisting the…read morerescue. At no time were any dogs rescued and bred. The President showed Basenji and had a litter from a show dog who was descended from Foundation stock from the 1997 98 bring backs from the Congo and from All time Best of Show Basenji Champion Kibushi Get serious the most winning Basenji to this date. The rescue has taken in Bsenji with Fanconi even

I work with other rescues around the country. This group contacted another rescue and over the…read morelast 12 months gave them 18 dogs that they had in their care for many years and were in horrible shape. These dogs had such bad dental issues that one had to have 12 teeth pulled. Some had never even seen a vet. They were pulling dogs from animal shelters and breeding them, then selling the puppies as "rescues". I hope nobody EVER adopts from these people. They aren't a real rescue.

I love this pet store, super friendly staff, the washing station is bright, easy to use, and clean!…read moreWhen it's too hot or too cold my dog Teddy and I enjoy a short visit every week or so just to see (I mean smell) all the exciting things there. Prices are reasonable, they often sample new brands of treats (which is especially helpful for Teddy who is a very picky eater). Thankful to have such a great store really close to me.

I love this pet sore, the manager Sarah was such a good help. She genuinely cared for all of the…read morecats there and made the adoption process feel natural. We adopted Nimbus, an amazing cat and we can only say thank you to Sarah for letting us play and get to know here before we adopted her. My wife and I HIGHLY recommend this pet store!

I've been using the low-cost services offered here for over 10 years. I am grateful for the work…read morethat they do and appreciate the continued support of the community to keep them open. Unfortunately, over the years, the level of service has declined. I can't be sure, but I don't think they still house community cats or cats that are available for adoption. The basic exam that they do couldn't take longer than 30 seconds because all 3 of our cats were in and out in less than 5 minutes. They all received vaccines and had the brief exam done within that timeframe. The checking out process took much longer. Following COVID and the protocols that changed, I just don't feel like things ever got "back to normal." I understand that this is an animal care facility, but it was truly disgusting and especially rank the day that we went in there. I would hope that someone mops daily, but the floor looked like it had definitely not been cleaned in a week. The nature of the business is likely to explain the mess, but some efforts to air the place out a bit would be appreciated. The staff are all really friendly and the cost, though it has gone up steadily over the years, is still the most affordable that I've found. You simply cannot beat a good deal on the necessities.

We took our sweet Nova to get spayed along with some shots and microchipping. The staff was…read moreextremely nice and attentive and had her best interest at heart. We dropped her off and then got called shortly after to see if we could come back and be with Nova while they sedate her. They said they would rather have us there to calm her down than to put a muzzle on her which I really appreciated. She's normally anxious around new people and when we went to pick her up she seemed completely okay. I was very nervous as this was her first vet visit (with us at least) and I couldn't be happier. We're going to monitor Nova over the next couple weeks to make sure everything goes smoothly. Other than that, I definitely recommend coming here.