Kansas City pet owners should know that Missouri and Kansas have almost no regulations governing pet aftercare services, and there is generally no independent process available to verify the identity of cremated or aquamated remains. This place of business should be SHUT DOWN.
I purchased her highest-tier package, the Legacy Package, for approximately $600 because I believed the five-star reviews and the compassionate image she presents online.
Before leaving my beloved dog in her care, I made two very clear requests. First, if he could not be cremated within seven days, I wanted to be notified before the cremation took place. Second, I specifically wanted his full name and the spots on his nose included on the engraved urn. She agreed to both.
According to her website and our conversations, everything was supposed to be completed within two weeks.
Two weeks passed and I heard nothing.
When I finally reached out, she informed me that my dog had already been cremated on June 13. The one thing I specifically asked to be notified about had already happened without a single message, call, or update.
I remained patient and waited for the urn mock-up a few hrs later, it was clear it was rushed. It was missing my dog's full name and the spots on his nose--the very details I specifically paid for and discussed with her.
When I confronted her about the lack of communication, she cried and told me she normally doesn't communicate updates throughout the process. She also told me she didn't understand my culture. This was never about culture. It was about honoring a simple request from a grieving pet owner.
She ultimately refunded approximately $400 of the roughly $600 I paid and kept the rest.
When I picked up my baby's remains, they were handed to me in a brown paper bag along with his tuxedo and a red rose. There was no in person apology, no documentation and no discussion of offering what the fur clippings or any of the things she has probably discarded by now. When I asked for the aquamation paperwork, she told me she did not have to provide it.
When I finally had the courage to open the black velvet pouch containing my baby's ashes, I discovered they were inside two thin plastic dog waste bags. HORRIFIC!
The last person entrusted with my beloved dog's remains returned him to me in dog poop bags.
I understand that new businesses make mistakes. But instead of making this professionally right. She cried and asked her friends and family to bulk up her reviews. It's pretty clear.
I chose this business because I wanted to support a newly established woman-owned company. Instead, I learned why established providers have systems, procedures, documentation, and accountability in place.
Shame on you, Anna. Get out of this line of work!
Please go to Heartland Acquamation. Jerrod has staff as well as a professional portal that provides cremation date as well as the proper certificates. read more
