Great customer service. Fast, friendly and great value…read more They are very accurate with your vehicle.

I had a blowout on my commercial truck and limped it to them about 10 minutes before they closed…read more The manager didn't hesitate to start the hour-long repair even though it kept him and his tech there far past closing time so I could get back on the road and on the way home. They have a nice waiting area and free fast wifi as well as free coffee. I'll be going there for all my tire needs from here on out.

DANGER! PLEASE READ!! I went to Tire Choice for a wiggle in my steering wheel. They told me I…read moreneeded a new intermediate steering shaft and it would cost me $770, which I paid and waited over a month for at that time. The mechanic mentioned he was waiting on AutoZone for the part, so I called to confirm and was told by autozone that they were indeed waiting on my part even though I couldn't order it as a layman. The wiggle was NOT fixed when this 'new' part was installed so I was promised a new clock spring to attempt to fix it. This took another month. After which it was STILL not fixed. This entire time I was repeatedly assured that my car was SAFE TO DRIVE. My wheel shook, but what did I know? It made me nervous to drive highway so I was topping a hill on a back road going about 45mph when my tire blew. The drive home was...interesting. Even with the donut on-my wheel wasn't shaking! I went to Tire Choice to tell them this and they sold me tires and sent me on my way. The next day, I was reversing and straightening out to leave a friend's house when my steering wheel KLUNKED and I lost the ability to control the tires. As my new mechanic put it, the part DISINTEGRATED while I was driving it!! My new mechanic informed me that the intermediate steering shaft for my car could ONLY be ordered through a dealership! He also fixed the wiggly wheel for $25, btw. Tire Choice is part of Monro Corporate and they are only covering the repairs by the new mechanic and they have taken a week to review the case (never once reaching out to me), and are telling me to it will be another week before the check is even MAILED! I am still in the hole for the $770 charge for the unnecessary parts they installed that caused TWO NEAR DEATH EXPERIENCES IN A ROW. This has been a massive strain on my finances and a drain on my mental health for what should have been a simple fix. I have also never received even a simple apology at any point. They do not seem to care about their customers' safety in the slightest. Thank you for taking the time to read this whole thing. It's been a nightmare.

i Had my brakes done on the car. Got home hear this medal rubbing noise. brought it back and they…read morefixed the bent dust place they bent. then i was driving and hearing this noise, and the tires didnt feel right. so I bought it to MIDAS. They had put the wrong lug nets on my car, plus the back brake on passenger side was on BACKWARDS!! , not to mention cheap parts!!. Now am having to get it fixed right!! DO NOT TAKE YOUR VEHICLE THERE!! I will be contacting the Better Business bureau over this !! Plus contacting my Credit card company because to me this is fraud!!

On November 29th 2021 I accually was referred to have my new detached bumper painted by the Maaco…read moreshop here in Akron on Waterloo Rd. I paint upfront prior to the bumper being completed and informed the sales associate I would be in within the next 2 weeks to pick it up because I was traveling. He assured me that would be fine. On December 09 2021 I had my husband pick up the prepaid bumper. Initially the associate was rude to him and attempted to have my husband pay a second time for the very disappointing work done on my bumper. He asked the associate why the bumper was not covered or protected by something and the sales associate had no response. When my husband arrived home after dark last night I couldn't believe the terrible workmanship and obviousness of the lack of care to my bumper. I am outraged this morning now that it is light and I can fully see the condition of my bumper. The bumper was covered in filth from the Maaco garage. I had to painstakingly clean all the soot and grime off my bumper and I uncovered a significant amount of scratches. How terrible. I felt like crying. DO NOT HAVE ANY AUTO BODY REPAIRS OR PAINT WORK DONE BY THIS COMPANY. THEY DO NOT TAKE PRIDE IN THEIR WORK AND WILL NOT TAKE THE APPROPRIATE CARE FOR YOUR AUTOMOBILE. I am outraged. I called a sales associate this morning and I asked if the paint a car is it covered in filth and scratches when the owner arrives for pick up? Of course he said no yet that is exactly the condition of my bumper upon pickup. I requested to speak to the manager and have yet to hear a response on how this situation can be rectified. AGAIN, DO NOT HAVE WORK DONE AT THIS SHOP!

I had my Tacoma painted and the paint job went bad within a few months . So I took my truck in and…read morethe manager told m they would redo it under the 1 year warranty .When the day came to paint it they called me and tried to charge again even though the manager already admitted it was their fault . Be careful with Maaco as they dont backup their work , Im stuck with this bad paint job , dont learn the hard way . Thank you , Joe Bais

Avoid Diehl Subaru of Massillon…read more What should have been a straightforward repair turned into repeated misdiagnoses, failed fixes, and a significantly worse outcome than when I brought the vehicle in. This was not a one-off mistake. It was a pattern. They have taken zero responsibility for the failures. Multiple attempts to contact them have gone unanswered. When issues escalated, they simply stopped engaging. Even more concerning, there were repeated attempts to overcharge the insurance company, which raises serious questions about how they conduct business. There was no accountability, no urgency, and no ownership at any point in the process. Just poor work, poor communication, and complete disregard for the customer once problems became apparent. This place is a disaster. I have no confidence in their diagnostics, their repairs, or their integrity. I would not return under any circumstances, and I strongly recommend going elsewhere.

I live in Cleveland, but when I am searching for a new car I talk to dealers from Buffalo to…read moreChicago. I have been doing this for years and I can honestly say the dealers in smaller towns will give you the best deal, if you are willing to travel. Two weeks ago I contacted over 20 dealers and by far the best deal and the nicest people were Diehl in Massillon. Thorne Silvius was great as was Tim Smith the sales manager. No bullshit, no games. Their pricing was excellent and they were very easy to deal with. I drove down there, the car was ready, they got me through finance fast and away I went in a new Outback. I highly recommend you to them if you are thinking about leasing or buying a Subaru. Great dealer, no hassles at great prices ... cannot beat that from Buffalo to Chicago.

They damaged my car Oil filter housing , oil leak engine light on. Putting oil every week and a…read moremechanic repair bill of $928. Do not go there!!! Save your car and your money.

It was fast, and well done. They knew my car took a 'european' grade of oil (it's a VW).read more

I had a great experience at Firestone thanks to Michelle Ulrich. She was incredibly kind,…read moreprofessional, and efficient when helping me with my tire replacement. Michelle got everything taken care of quickly, kept me informed throughout the process, and made sure I was back on the road as soon as possible. Excellent customer service and a smooth experience from start to finish. I highly recommend working with Michelle and the team at Firestone! -- Chasmin Jones

I scheduled a transmission inspection, when I arrived they told we they were unable to look at my…read moretransmission/they don't service transmissions.... Then why was that an option on the website and "transmission fluid change" was on the sign behind the guy

Thrifty Muffler is awesome. I went in to make an appointment and the guy in the office offered to…read moretake a look at my vehicle and tell me what was wrong and how much it would be to fix it. He showed me where the problem was on my vehicle and even though he was booked up for 2 weeks, he offered for me to bring it in the next morning and leave it there. He said they could probably fit it in the next day and they did. Very friendly and efficient!

An honest and trustworthy business. I took my car to Thrifty on Erie worried that I would have to…read morereplace my catalytic converter at a cost of $400. They put my car up on the rack and showed me what needed to be done. I know nothing about car repairs so forgive me if I'm saying this wrong...the flange had separated from the catalytic converter and was able to be repaired for $80. He also showed me 4-5 brackets that were very worn and welded those at no extra charge. Then to top it off, just as they finished with my car, it started raining heavily and they back my car into the garage so that I didn't have to go out in the rain. Great guys, great business! I highly recommend the Thrifty Muffler on Erie in Massillon.

Always great service, friendly staff and handles with care. Last time I was in, the technician went…read moreabove and beyond and changed my tire for me, after the oil change. Thank you! This is my favorite place to get my oil changed.

The customer service is exceptional everyone is friendly and easy to talk to, which makes the whole…read moreexperience feel stress-free. What really impressed me is how proactive they are. They didn't just do the basic service and send me on my way. They took the time to look over my car and point out a potential issue before it turned into something bigger. They explained everything in a way that made sense, no pressure, no upselling, just honest, helpful service. It's clear they care about their customers and the quality of their work. Definitely a place I'll keep going back to. Thank you, Rusty and the team.