I have been in Crossville for a little over a year now having moved from Wisconsin, this was the…read morefirst opportunity that I have needed any kind of vehicle repair that I could not still handle myself. I had a nail in one of my tires. I searched the internet for a local tire dealer that carried the brand of tires that were on my 2011 Lincoln MKX. I found they had a few nice reviews so I thought I would give them a try. I am a retired Marine and am proud of my service even though I served during a time without pretty much any major conflicts like are going one now, I pretty much always wear a Marine hat of some sort. I was checked in by Natalie initially, but was turned over to Greg to finish my check in. Both were very professional and was able to get me in right away while I waited. Once the tire was broken down so we could inspect the damage, Greg brought me to the shop so that I could see the extent of the repairs needed. I agreed to a patch/ plug and returned to the waiting room. Shortly after that Greg called me to the front desk and was determining the bill for the repair and gave me to cost which is a fair price that I figured it would cost. The Manager Natalie Griffin called him into her office, and when Greg returned, he returned the money that I had paid and offered his thanks for my service. I have seen people and businesses thank veterans for their service and provide a small discount. This is the first time I have seen where the veteran was not charged for a valid service. It was a nice gesture on the part of the Manager. I don't expect a free repair as they have bills to pay and have to make a profit just like any other business. But due to their professionalism in the way they handled this customer in respect, showing me the repairs needed and given an original fair repair price; I will be back to see them again if I need the repairs. James G BTW: I spent the last 20 years after I retired from the Marine Corps in the automotive customer service industry and this is the way I ran my shops. I am glad to see that good customer service is still alive and well in the industry.

Was needing tires balanced, Best One did an outstanding job and was half the price of other places…read morein town. Definitely need to give them a look the next time that you are needing wheel/tire services.

We had been taking our vehicles out of town for service and wanted to try someone local. Car Fix…read morewas recommended to us so we had a relatively small item repaired on our second car. I appreciated the online booking and the text reminder of our upcoming appointment. Unfortunately some unexpected parts needed to be ordered but all the work was done within 24 hours. We appreciated their customer-focused service and fair pricing. These are the takeaways here. We recommend that you give them a try!

Went in for an oil change special. While I was there I asked them what they would charge to swap…read moreout my quick struts on the front and shocks on the back. Labor only. Quoted me $730.00.... Clarkrange Garage did it for a hundred bucks in forty minutes.... Nothing but a rip off place.

Tracy and his crew do excellent work and are honest and upfront about all repairs. they are very…read moretimely and kept me updated on the repairs

Tracy does good work, At least I know the repair was done right. I will use him again. thank you,…read moreTracy!

Been in on two occasions. One for a battery replacement on my Lincoln and an alignment on my Jaguar…read moreXJ50. In both cases the result was as expected or better. There was attention to detail and great communication. Possible areas for concern were pointed out but I wasn't pushed to any extra service. During the batter exchange all setting were restored and one touch windows were reset. I will be back.

thanks again guys for pulling my butt out of the fire and helping me with that tire. sincerely mike…read mores

I can't begin to explain how friendly and courteous the people at this dealership are…read more On Sept. 25th I was in Crossville for vacation when I ran off the road and bottomed out my vehicle pretty good. I took it into East Tennessee Ford for them to check it for me, as we were going back to Florida the next day and didn't want any unexpected surprises. Service Manager Joel took it right in and checked it for us within 10 minutes and declared all was well and we were good to go. He even refused payment and bid us a good trip home. We were so relieved to have had Joel do this for us. I don't know that we would have received this level of service if we had taken it to the dealer we bought it from!!

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.