The cost of repair is very high. Ask to see your damaged parts yourself. See if you agree with the…read morerecommendation before paying them. I'll admit I was not allowed to question it and I paid it anyway so I'm just suggesting you do the same thing.

The week started out hectic and needless to say I walk to my car this particular morning and…read morebattery light on. It got me to work but I knew I needed someone to look at it. I called KB's and even with them being booked and scheduled two weeks out they took my car in. They gave me a call the next morning told me the problem and got me back on the road. I appreciate Kevin getting me in and back on the road. Everyone was very nice when I picked my car up and who can't appreciate good service and kind people. Thank you again Kevin!

Asked them 4 times to verify they checked the tire pressure. They assured me they had inflated…read moreeverything to 30psi. Once the TPS reset I find they only inflated one tire. They also gave me lip service about topping off the coolant reservoir, something again they DID NOT DO. What other corners are they cutting here? What a bunch of bums.

these guys are the absolute best! I was traveling through from Nashville to see family and Memphis…read moreand I hit a pothole and air was going out and they filled me up in less than two minutes and said "you have a good day mam" thisss is the kind of southern hospitality of gentlemen I appreciate!!! 10 STARS IF I COULD!

Firestone employees were absolute GEMS to me. I was stranded while traveling to Nashville with a…read moreflat tire, and they helped me so much. The part I needed was not even in store, and they got someone to bring the part and fix it for me, all within a few hours. Even though they were swamped with other customers, they valued service and helped me get on my way as soon as possible. I am forever grateful for this store and thank you so much to the people who helped me about six weeks ago!

DO NOT TAKE YOUR BUSINESS HERE, YOU WILL DEFINITELY BE DISAPPOINTED!!!!!!!!!…read more Until my last experience, I was a loyal Firestone customer and I entrusted my vehicle to your company for repairs, expecting a professional and thorough job. Instead, I am left with unresolved issues and a sense of disappointment in both the service and the final result. On June 11th, my vehicle was towed to Firestone Complete Auto Care for 3 flat tires and 2 damaged rims. Upon receiving my vehicle and doing an initial assessment, the Store Manager (Robert) informed me that his shop could repair my vehicle. I knew it would take a few days before anyone could work on my vehicle but after a week of no communication, I decided to visit Robert to get an update. He informed me that they were working through a backlog of vehicles but my vehicle was on schedule for repairs within the next 2 days. Another week passed by, but I NEVER received a call nor was provided with an update on my vehicle, at all. I had to call Robert or go there to find out the status of my vehicle at least twice a week. In fact, when he provided a status on my vehicle, they were ALL LIES, EVERY TIME. He would assure me that my vehicle would get worked on the next day, but the timeline kept moving to the next day and the next day; one excuse after another. After nearly 6 weeks of waiting, and much frustration, disappointment and inconvenience - on July 21th, I decided enough of this nonsense and decided that it was time to move on from Firestone (FOREVER) and take my business to a professional business. I had my vehicle towed from Firestone to a professional business. I immediately reached out to Firestone Corporate Office to share my total disappointment about my experiences and was informed that someone would reach back to me (still waiting). A previous custormer posted a review in June 2026 speaking to the incompetence and poor leadership at this local store; I strongly agree with his comments. I have recommended to my family and friends to not do business with this Firestone! My honest rating for Firestone Complete Auto Care on Vann Drive is actually a Zero. I have never had a horrible experience like this. I will NEVER recommend Firestone to anyone! I served over 30 years in U.S. Army, as a senior Officer and wonder if I had this exact car problem experience and trusted Firestone during my travels from one duty station to the other duty station, what would I have done?!?! I waited nearly 6 weeks for the completion of repairs on my vehicle . . . only to be totally disappointed and frustrated. The Store Manager (Robert) is totally unqualified and lies with no regret. I would appreciate a reply or call back to discuss this horrible experience.

I have brought multiple, difficult opportunities for the folks to work on! Ever time they greet me…read morewith a smile and a solution or two! I will continue to utize these people! They can be a little bit pricey but they are good.

I've used Gateway Tire for 30 years. Today I went for new tires. There was one man working the…read moremechanic bay. I appreciate the manager Robert (& Jeremy) being kind to costumers but protecting the workload of their one man. To be a great company you need great workers. To have great workers you need management that supports them. I will continue to use Gateway because they have proven to be a trustworthy place. (Across America places are short staffed, it's good to see the staff being taken care of that do show up for work) P.S. I love my new tires

Great service, got me in right away and got my brakes done quickly for an affordable price. Was…read moreable to beat every single service shop in Jackson on pricing. John took care of me and I really appreciate it.

They didn't put the rite amount of air In my tires I was 2 quarters low on my oil change just bad…read morebusiness I want go back at all

This was the first time using Quick Lane, as I needed an oil change for an upcoming trip. I was…read morevery pleased! They got my truck right in and serviced. The folks there were polite and the waiting area was clean and comfortable. The price was competitive with my dealer. It was a little out of the way for me but I would return in the future.

Oil change Seems pretty simple. Not a big deal. Quality rating is zero; why? Well actually I should…read moresay it was great because I had oil all over my engine and my hood and my front fender. So no rust there. The quality of the windshield washer fluid is horrible. I would have told them to not fill it. I just love the smell of burning oil on my engine. OH then they put on the receipt that my engine has oil leaks. Well when you dump oil all over the engine, what do you expect. Then dude cleans it up by dumping washer fluid (from their spigot) all over the top of the engineer. (glad it didn't crack my engine block. Cold water on a hot block is STUPID!). For a PREMIUM price I expect PREMIUM service. The hood wasn't latched all the way; discovered that on my drive on the interstate. I don't want a coupon, I don't want a refund. I do know I am not going back. $130 for oil change? Crazy. Get an upcharge on the upcharge. He didn't ask if I wanted the same oil. He did wash my windows.... First time was ok other than the OVER PRICED service.

From the owner: Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United…read moreStates with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in Jackson today.

Tires. Tires are high regardless of where you buy them. Charging $100 per TPMS monitor is…read moreoutrageous. I am paying it, but this will be the last time Goodyear gets another cent from me. I've been using Goodyear stores since I was in high school in the 80's. It will be WalMart & Sam's Club from now on.

I can trust him. They fixed a lug nut on my Kia soul. They also fixed my wheel bearing . Then my…read morecar broke down and that was towed to him and he was very quick to fix it for me. Had a high pressure fuel pump fixed. He has always been good to me. Also his employee is awesome. It's great to have a good mechanic in my area. Thank you for your help with my car. Bless you.