I usually have my oil changed at the Snellville location on Scenic Highway but didn't like the way…read morethe service manager tried to do a heavy sells pitches on me and others on my last visit. Not sure if it was because we were all women or not but I did not like it. So I decided to try the location on Pike Street in Lawrenceville. What a difference a location can make. The guys here were very nice and not pushy. They changed my oil, checked my filters and did a small inspection on all my fluids etc. They pulled a cabin filter out of my car and showed it to me. It was filthy and needed to be changed. I was surprised that the Snellville location had not seen this filthy filter(?) The prices were fair, service great and I was satisfied with the products used as well. This is my new go to for oil changes!

It's that time again and oil change. We'll, it's waaayyy pass the time. I always come to this…read morelocation. The staff is great, they seem like a little family. They're always laughing and joking around with each other and the with the customers. All while doing a professional job. They get you in and out in no time. Kai I believed is her name whose always great. Along with everyone else. If your in need of a short car service I highly recommend this location.

Service was really slow! Waited almost 45 minutes in the bay. So much for that 10 minute oil…read morechange. The price is close to the same as other places and the staff were friendly after they finally got to me. Over all not horrible experience but I do hope they get more organized.

Thank you to Mike and Jaedyn and Jazzmin for the outstanding customer service O received today.read more

I am a regular customer (over 10 years) and just started going to the Mall of Ga location. I would…read morelike to say it is so good to know that there are people who truly value "customer service". DeeDee is the best employee I've encountered when it comes to putting the customer first and providing "honest" recommendations. This is very rare in the automotive repair business now days. She is pleasant with everyone that walks through the door and you can tell she has an excellent reputation with all the customers! Best experience ever and every time I come in for service :)

Excellent service every time. I've taken my car to Firestone several times and they always keep it…read moreup to date. They replaced my tires, did the balancing, and changed my oil. The service is always professional and reliable. Highly recommend.

I brought my Ford F150 to Joey Watkins Tire & Automotive after the truck stalled and had to be…read moretowed on 05/31/26 from the Target parking lot in Flowery Branch. Prior to stalling, the truck had been jerking, sputtering during acceleration, and losing power while driving. After evaluating the truck, I was told the spark plugs needed to be replaced. I approved the repair and paid $509.19. I was then told the truck was fixed. Unfortunately, shortly after leaving, the exact same issue happened again. The truck began sputtering and completely died near Friendship Road and I985, creating a dangerous situation in traffic and resulting in another emergency tow that cost me an additional $300. I returned the truck and explained that the issue was still occurring. However, because the truck happened to start for them during testing, I was told they could not replicate the problem and did not know what was wrong. I specifically asked about fuel system concerns because the symptoms felt fuel related, but no diagnosis was made beyond the spark plugs. At that point, I no longer trusted the truck to be safe to drive and took it directly across the street to Christian Brothers Automotive Buford for a second opinion. Shortly after arriving there, the truck stalled again while they were attempting to move it into the service bay. Because the failure occurred while connected to diagnostics, they were able to pull active fault codes indicating issues with the fuel pump and fuel pump control module. I ultimately authorized approximately $2,000 in repairs for the actual problem. In retrospect, the spark plug replacement appears to have been more of a guess at the problem than an actual diagnosis, especially considering the symptoms remained exactly the same immediately afterward and the real issue turned out to be fuel system related. To be fair, intermittent mechanical issues can be difficult to diagnose, and the staff was polite throughout the process. However, I am disappointed that I spent over $500 on repairs that did not address the issue at all, followed by another breakdown and tow immediately after being told the vehicle was fixed. Given the safety risk involved with a vehicle stalling in traffic, I expected a more thorough diagnostic process before being told the truck was repaired.

No need to look anywhere else! The team at Joey Watkins is the absolute best! The moment you walk…read morein, you feel welcomed. They didn't try to push any services on me that I didn't request. Walked in for an oil change. Price was super fair & they got me in and out of there relatively quickly. Will definitely be getting my vehicle serviced here from now on!

best service very sweet also very understanding went in gave me a good price to change a tireread more

Patrick lied to my face. I made an appointment at this location (even got a quote), but upon…read morearrival he made it as if this was not the store I called. I tried to verify the store number and he told me nope this wasn't the store i made the appointment for. He sent me to the Mavis down the street, this is where I found another guy he lied to and sent down the street. Could've simply told me the truth instead of lying. I've never left a bad review in my life but this one is more than warranted.

Went for a courtesy check. Customer service was good and service was prompt…read more Wait time was minimal. Everyone was friendly and accommodating.

Customer for 20 years. I drive an old car and they have kept me running all this time…read more I TRUST them, they are very open about what is crucial and what can wait. And if they say they can do that day, they will. No surprises and they are great communicating any changes before proceeding. Always friendly professional service. Highly recommend!

I just got back from Japanese Auto Repair for the first time for my Miata ND and the service was…read morenothing short of Excellent!!! I called just before noon for a 60k mile engine, transmission, and diff oil change. They did the whole job and got me in and out same day!!! I was amazed and grateful for Patrick who worked so hard to follow up with Mazda and get the job done using OEM oil. Thank you Patrick and the entire Japanese Auto Repair team!

I don't typically do reviews and auto repair shops, but I have to give this shop a review because…read moreof the quality of work that they do and the reasonable prices that they charge. I've taken my Toyota Tundra here several times to get work done and they always resolved the issue in a very short amount of time. Their quotes and their prices are within reason. Just the other day, my wife had a problem with a window on her Nissan. I was away at work and she decided to take her car to the Premier Nissan Mall of Georgia Dealership on Buford Drive. She informed them that she had an engine light on and all the widows periodically would not roll up or down all the way. They charged my wife a diagnostic fee of 185.00 for each identified issue, with other fees and tax that came to $381.00 (includes a charge for credit card usage for payment). As part of their assessment, they determined that only 1 window motor needed to be replaced and the O2 Sensor needed replacing. In addition, they provided quotes for replacing the tires and wheel alignment. The total repair for the two issues we brought the car in for came to approximately $1,450. If my wife would have agreed to the other suggested quotes for tires and the alignment, the total would be $2,234.02!!! That's ridiculous!!!! $862.26 for replacing one motor, when all the windows in her 4-door car was having problems. Thank goodness I was able to go with her to discuss their assessment. I advise my wife we need to take her car to this Japanese Auto Repair, which I've used many times before. After dropping the car off, Japanese Auto Repair informed us that they just simply reset the window control mechanism, which resolved all the problems with the windows not going up and down correctly. This was done at no charge ($0) to us. Next, they required the part (O2 Sensor) which they would have on hand the next day. Next day, as promised, they called and informed me that my wife's car was repaired and ready for pickup. I am very pleased with the service we get from this location and will send my wife, our kids and all our friends there for all future service activities on her car. If you want quality auto service performing your Japanese vehicle, then I recommend using Japanese Auto Repair!!! Just to conclude this review, I want to share what it cost to actually resolve the problems with my wife's car. The total repair cost from Japanese Auto Repair was $301, which was less than what my wife had to pay the Dealer's incorrect diagnostic fee ($380).

Update: I reached…read moreback out to them and got to talking to Justin (he's normally the one who I deal with). He immediately got me in for another appointment and made it his personal mission to diagnose my ac again. He even went as far as getting the team to take the system apart piece by piece and was able to solve the mystery on why my Freon was leaking and found that yes in fact I had zero Freon in the car (as I Suspected last week). He contacted me numerous times throughout the day to keep me updated. We're both hoping this is time we figured out the solution but he also schedule me in for another follow up in a couple weeks to ensure what we thought was the fix is really the fix and to make sure no additional leaking happens. Very please to say I didn't have to dump the establishment as I was very fond of them prior to this last visit. Thank you for going the extra mile to fix a bad experience.

I went to this shop after being told I have a transmission leak. My car also was shaking when I…read moredrive on the highways. I was greeted right away with a friendly warm smile, I was offered water and I sat while they diagnosed my SUV. I was offered shuttle service, so I did not have to wait for hours in their waiting g room. My car was repaired in hours. My car is driving FANTASTIC, I will return in a few days to make certain I no longer have a leak. This place is 10 mins from my home and yesterday was my first time utilizing them. I can't express enough my appreciation for addressing the issues with my car. I hate to be the bearer of bad news, but you guys are stuck with me ( and Teddy my dog). I will be returning for maintenance every 5,000 miles. My SUV is 11 years old and I travel to NY to visit my son. I feel confident that those trips can be made effortlessly now that I am YOUR customer.