Update: The owners rectified the situation and apologized. I appreciate the honesty and integrity…read moreof the owners. They changed my oil this morning, a little less than 90 miles later my oil light comes on. Immediately pull over and there's oil everywhere. Walk around the car there's oil on the back end and passenger side of the car. I called maci lube and he advised it could have been an issue with the o ring on the filter, then said to drive my car to him. I said I can't because there's clearly a significant oil leak. He told me to go to a local place and call him in the morning. So I pay 125 to be towed to a local place where they see there is no oil filter attached. I call maxi lube back and he said he tightened the filter with a wrench so there's no way. He said he's not paying for the tow and can refund my initial oil change for "condolences". Go see him in person after my car is fixed and admits it could have been him but he's only willing to refund the initial oil change. Zero out of ten stars. Do not recommend.

This shop has gone beyond the normal in helping my sister with her car problems, even drove to…read morewhere she was broke down to help her one time, and gave her a ride home while car was being fixed. They gave her a fair price. I have only used them once and had a starter replaced and they did a good job and fast, I plan to use them for all of my mechanic needs in the future. Everyone there is friendly and professional. I highly recommend this company. As a small town, Big Sandy is lucky to have a good & honest mechanic shop like Maxi-Lube., I am grateful that they are here.

It is really hard to find an auto repair shop that is actually honest when there is an easy buck to…read morebe made. I had an electrical problem with my Yukon and on the recommendation of a friend, had the towing service deliver the dead machine to Dave's shop. Dave was unable to pin down the exact cause of the problem. Not only did he tell me he couldn't pin the problem down, but he did not charge me for the diagnostic time (which was not trivial). After some serious analysis on my part, I believe the problem originated with some detailing work I had done four days before. My point is this: Dave could have easily sold me a battery, an alternator, or both and he didn't. Honesty is nice when you run across it!!!

Driving through Lindale to Dallas and had a car issue. Randomly stopped here and Dave and his team…read morefixed my issue in less than 10 minutes. Highly recommend!

Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee…read morecame to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

The Valvoline listing online said this place was open until 6pm. I drove 10 minutes to get there…read moreand arrived between 5:25 & 5:30. When I pulled up one of the team members said they were closing. I asked if they could take care of me so I didn't have to drive 20 minutes down the road to the next Valvoline that was open until 7:00 and why did their website said they were open until 6:00. They told me it was because they were bought out by some other company. It seemed like a pretty easy customer sat deal especially since they were starting up under a "new company". However, the manager must have wanted to punch the clock more than take care of and impress a potential new customer. Sad as it is - kinda convenient location - I highly doubt I would get my oil changed there now and I am less likely to recommend these guys.

Timothy saved me today! I had a blowout over the weekend and was unable to change the tire. He got…read moremy spare on and replaced my tires! Their Customer Service is AMAZING!!! The company is also ex-military owned!!! THEY ARE WONDERFUL!!!

We haven't had any mechanical work done here, but we really appreciate the fact that they are…read moreprofessional, efficient, and accessible for state auto inspections. So many businesses that are authorized for inspections around here have curtailed hours or manufactured state computer problems to avoid providing the service.

These guys are amazing! I had a tire blow out but needed to be on my way to Dallas ASAP. Brian was…read morevery helpful and willing to offer any solution to help. He even waited after hours for my Uber to arrive! He didn't have what I needed in stock but my car was ready to go once I was heading home the following day. Cannot say enough good stuff about his customer service!

I was very happy with the service provided today. As soon as…read moreI pulled into the parking area, a gentleman greeted me and he got my car inspection underway almost immediately after I showed my proof of active auto insurance. I went into the pleasant waiting room, watched some Duck Dynasty that was playing at a good/low volume and within 10 minutes or less I was invited to pay my bill and on my way!

Just discovered this GEM of a mechanic. They were friendly upon first meeting. They quickly…read morediscovered what the issue with my vehicle was and were excellent about communication and keeping me informed of what was going on. If you're in the area and need automotive work done give them a call!

Brought my car to get inspected and they were really quick. The most waiting I did was them to…read morefinish on the couple of cars ahead of me. They have been my go to spot for years. So they must be doin something right. Now the only problem I have is that the workers did not use masks or gloves when working on the vehicle. I mean the guy test drove my car and didn't wear any protective gear. They might wanna make that a rule. Atleast when driving the people's vehicles

I have never been there and they falsified information on my carfax. They stated that I had 130000…read moremiles on my car when it was less than a year old and so now it looks like I rolled mileage back which cost the sale of my car.

Had 1 vehicle that should have been given up on way before it was confirmed I should. ​Then told I…read moremust have an oil leak in the next, never found it causing me to need a new engine. They had also replaced the fan motor to the A/C without telling me to replace the circuit as well. So you guessed it, the current was too high and it blew rhe replaced motor for the fan. Never going back.

We were driving from Texarkana to Austin this morning and a tires started to go flat. Pulled up to…read moreBurnett Family Tire & Auto and had a wonderful experience! Friendly, fast, and nice place with great coffee. Thanks so much!!