slowest service EVER, i've been here twice now for pre employment testing and physical. i've had to…read morewait over an hour just to do my drug test and sent back to the waiting room to wait another hour for a room to be open for a physical. i've NEVER had to wait this long at any other medical center

Absolutely slow service. Plan to wait for multiple hours even with a near empty waiting room.read more

Thanks VNA and Ms. Sigrid Hugh for excellent care you always provide me, I am real grateful and…read morealways looking forward to seeing you. Thanks again.

I should have paid attention to the reviews but I was feeling desperate to get a covid test as I…read morehad not been feeling well and in order to get a Thyroid Ultrasound that my Dr ordered I could not go to a green zone testing facility since I had a low grade fever and headache unless I had a negative covid test result. (Wondering why my Primary didn't just do the covid test? They only do an antibody screen which would do me no good if I had an active infection.) Back to my review...I'm super frustrated so I'll do my best to leave my emotions out of it. 1. Ease of setting up an appt. This part was great and the person who scheduled me was kind and efficient. 2. My actual appt was fine, not the best,, but I liked the way they only let one person into the clinic at a time and the safety measures they had in place seemed really good. I did tell the staff that I needed to get the results to my employer as soon as they were available and I was told they could email them the results. They said they would call me with the results and then email a form to my employer. 3. My test was done Wednesday afternoon and I got the phone call on Monday mid-morning. Negative thanks goodness! I asked if I could get the results emailed to me and they said no. I asked if they could take a photo of the test results and text it to me and they said no. I asked them to email my employer and they said no that was not an option. I told them I was told that it would be done when I made my appt and again when I was in the facility getting my test. They said no because of HIPAA. The only way to get my results was via mail. Frustrated I just ended the call. Upon talking with HR at my company they said I could not return to work until I had an actual copy of the results to show them. An email or photo of the lab work would have worked for my company. I called the main office of VNA to see if there was any way I could get the results and they said I would have to set up a video appt to see a Doctor to get the results emailed to me and a form sent to my employer that I could return to work. So in order to get my results I would need to set up a paid appt to get them. This is after already paying 150 dollars to have the test done. They said the test itself is free but everything else was 150 dollars. But then I couldn't even get a hardcopy or an email of the official test results without paying for another appointment? That is WRONG in my humble opinion. I asked about the virtual portal for patients, their version of mychart for those that are familiar. They said I would have had to set that up when I was in the office. That was never offered to me when I was there. I asked them why I could not do it now and they said because I had to fill out a form in the office. I said they originally sent me e-documents to sign prior to my appt so why could they not do that now? She said no because of HIPAA. This is just unnecessary BS to deal with when not feeling well and trying to get back to work! My advice...skip this place if at all possible.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

The doctors and nurses at this location are amazing and get 5 stars…read more Dr Tessie Matthew's and Dr Asfar Ali were genial, cared, and were helpful.

All of the staff are very nice and compassionate. The food isn't bad either. Will definitely choose…read morethis hospital again if needed.

Terrible, awful experience. My daughter, who has a disability and I am her legal guardian was in…read morethe psych unit. All they did was inject her with sedatives. They never changed her medication. The social worker and nursing staff approved my visit outside of regular visiting hours because I was leaving town and wanted to see my daughter before I left. After I traveled the hour to see her, they then refused my visit. The psych nursing staff is unconcerned about true care for patients. So many issues to state here. (Think coo coo's nest). Never ever will she go there again.

Horrible take ur self somewhere else! The wait is super…read morelong... I understand if they have patients but when they don't have anyone in the lobby how do have to wait for 45 minutes... But when the girls in the front talking for 30 minutes about house hunting with the people in the back I understand that's why they don't have time for the patients. Horrible

My mother was ill. I recently brought her to this immediate care. My mother and I were very happy…read morewith the service. We were able to get an appointment right away . The medical assistant as well as the physician assistant Anum Haq were top notch and very pleasant!

I received care for a poison-ivy rash from this location. I was under the impression this was an…read more"urgent care"-type center. There was no indication this was an emergency room and would be billed as such. The visit and treatment took ~5min. I received a bill for over $400 saying that this was an emergency room visit. I spoke with Edith B about disputing the bill, and she was no help. I would not recommend using this location for any medical treatment. The staff are not friendly, and will lie to you. Everyone working here should be ashamed to say they work in the medical field.

I went to the ER for nagging back pain. I got right in which seemed strange. They took X-rays and…read morethe doctor sent me on my way with three muscle relaxers. I later found out that they charged my insurance $2500. My brother went to the ER around the same time for nausea and strange back pain. He thought maybe had a kidney stone. They gave him nausea med in an IV and he had a CT scan. What did they charge his insurance?....$15,000 .They charged him $9,500 for the CT scan. The national average is $3,500. Run away from this place. Shameless thieves.

Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

This place sucks don't come here . I find it RIDICULOUS that you an appointment, & only to be seen…read morealmost 2 hours later ! When you try to schedule an appointment the receptionist off always seem to be unable to answer the phone ! This place need help or an upgrade on patient center care ! Disappointing!!!

Doctor Nunoz is coolest doctor of most I've had, however there office in general is more of a…read moreHispanic location and take in a lot of people. If you don't mind waiting nearly 2 hours after your scheduled appointment then by all mean go there.