Nesset Pavillion has been home base for our medical needs for many years now. We are very pleased…read morewith the services, staff, and the facility itself. I only started this review as I saw this Yelp site, but really the review is more about the Advocate Medical Group housed here (and they have their own Yelp review site). There's not much more to say about the facility itself except it's convenient with good hours, and has a big convenient parking lot that is often filled! Our PCP, Dr. Ellen Aleksandrovich, is the best and she is very competent, caring, communicative, proactive, and empathetic to the patient's needs. Their systems also work great and responsively without long waits - systems meaning phone calls or messages, their PA staff, their website which is used for both medical info storage as well as messaging, their billing and payments system, their appointment scheduling, their lab appointments system and staff, etc. They also have several specialists based here that we see, and they have the same support system. We routinely get bloodwork and sometimes imaging done here. They are part of the Advocate Medical Group and in turn associated directly with the excellent Advocate Lutheran General Hospital nearby. In our experience, it's a big thumbs up for Nesset Pavillion and the Advocate Medical Group staff here.

So I had a 3:15 appointment and I'm just getting out @ 5:19. There is a serious lag time in…read moregetting in to see the doctor. I was forced to go because I ran out of a script & they told me I had to see the doctor first before I could get it refilled. I would just as soon take none of these drugs (I mean I'm not even getting high from them ) As it turns out its been over 1 year since my last physical so I figured I might as well have the tests done. I guess the fact that I have insurance they figured out they might as well order everything deluxe and do Lab Tests, EKG, Ultrasound (Am I pregnant ?). Anyway 2 hrs seems a bit excessive. The attending resident doctor did a very good job and was very through, but the front desk staff leaves a lot to be desired. When I arrived the girl asked me if I could hold on for a minute. I waited for about 5 minutes and finally realized there were a couple of other people that could have checked me in. When I left there were only 2 people. As I walked out the first person just walked away and didn't say anything so I checked out with the other person.

The Advocate Medical Group housed here at the Nesset Pavillion has been home base for our medical…read moreneeds for many years now. I note that there are many AMG offices (with associated Yelp reviews) located around Chicagoland, but I can only speak about this one. We are very pleased with the services, staff, and the facility itself here. Our PCP, Dr. Ellen Aleksandrovich, is the best and she is very competent, caring, communicative, proactive, and empathetic to the patient's needs. AMG's systems also work great and responsively without long waits - systems meaning phone call answering or followup messaging, their PA staff, their website which is used for both medical info storage as well as e-mail messaging, their billing and payments system, their appointment scheduling, their lab appointments system and staff, etc. They also have several specialists based here that we see, and they have the same support system. We routinely get bloodwork and sometimes imaging done here at Nesset Pavillion. AMG is in turn associated directly with the excellent Advocate Lutheran General Hospital nearby. One of the best things with being part of a group is if your PCP happens to not be available on a given day, another doctor or resident or possibly a PA can step in for an urgent matter and they have all the info they may need at their fingertips. If needed, they can also refer you to one of their immediate care clinics in a Walgreens and I have used that service to get a quick anti-biotic prescription following a quick strep throat test without need to see a PCP. Before using the Advocate Medical Group for a PCP, I had a one man shop PCP, and who happened to take Wednesdays off, and it seemed I always needed him on a Wednesday so he was never there without a few days delay when I needed him, pfft! He also occasionally had suspect billing practices and that was the straw for me. He was competent though, but whatever on that aspect. In our experience, it's a big thumbs up for the Advocate Medical Group staff here at the Nesset Pavillion as well as the facility itself.

Everyone is always kind and helpful to me. I prefer flying…read moreback from Austin to visit family and my doctor here as the entire team here treats me extremely well. I hardly wait very long and everyone is always so thorough with my stuff.

The Park Ridge Pain Specialists are top notch. Dr. Pardon…read moreand his team took the time to listen to my concerns, and came up with a great treatment plan. I am very happy with the service and care. Highly Recommended them!

Before I wrote this review, I took almost a year to think about it, and only write a review, if it…read morewould assist patients when selecting a doctor. It was the most unprofessional, incredible front office experience, I've received at a medical treatment facility in my life. I'm a retired Navy SEAL, seeking pain management for severe, debilitating, back,leg and neck pain related to combat injuries and overuse. I do receive decent care now, and I am fairly satisfied elsewhere. Doctor Padrone and I had a very good eye to eye professional relationship regarding our treatment plan for my issues. I was looking forward to working with the doctor, and experimenting with his alternative treatment procedures. Some of my other colleagues used, alternate methods and it changed their lives. His office offered alternative therapies and medication supplements. We never got that far . My 2nd appointment, I came to the office, and the front door was locked, a patient opened it, I walked in to sign in, and the 2 ladies at the front desk were verbally abusing me, yelling and literally screaming, like unmediated schizophrenics, for absolutely no reason at all. I'm still assuming because a waiting patient opened the door? They are not professional enough to give an answer. Something must have happened in the clinic prior to me walking in. Regardless, their frustrations were taken out on a new pain patient, a combat veteran, a professional, who did absolutely nothing but show up for his second appointment. As they started to violently become aggressive, making the entire clinic very uncomfortable, I told them they will not speak to me like that. I canceled the appointment and left. It was volatile, unnecessary and bizarre. I would never recommend this office to ANY VETERAN, or pain patients, who wish to receive compassionate patient centered care. The staff are unprofessional, unqualified and incompetent to do their job properly, especially in a pain management environment. And, on that day, Dr. Padrone came out of his clinic room and did absolutely nothing. Walked away as if it was business as usual. I never received a call explaining or apologizing for whatever happened. I'm obligated to report the incident in detail, to all consulting agencies who recommended them, TRICARE, the VA, and the organizations who regulate this industry. It was the worst administrative medical experience I've ever encountered. A highly unrecommended clinic and sad situation for those who have little choice.

First MRI ever and it was a pleasant surprise and experience. Every contact nurse or person was,…read morehelpful and attentive. They put my Mind at ease checked in periodically during the scan see how I was doing. She kept me informed every step of the way. They said 6 more minutes and I was finished. Thank you

its a good hospital for kids i went there for a surgery and i recommend also staff is niceread more

Dr. Amira was amazing! She was so kind, attentive, and truly cared about every detail. One of the…read morebest experiences I've ever had with a doctor. I felt completely comfortable and well taken care of. Highly recommend her!

very good Center on excellent doctorand all the employer employee and employer is very good and the…read morereception and for the lab technician and also for the technician for the ultrasound and everybody there is perfect so I have no problem with them so that's why I still with that doctor long time

One star is giving this place too much credit. Even with an appt time I was there for almost 2…read morehours to spend maybe 1 whole minute with the PA. I could have walked one door over to Chipotle for better medical care.

Where 2 start? First of all I applaud them for being open on Sunday. Secondly the waiting room…read morewas clean, bright but bland decor. Third, it goes downhill from there. I am very understanding and compassionate for seniors still working but the lady working front desk needs a position that is not as demanding. So much went wrong. I called to verify they were open and she placed me on hold for 5 minutes just to let me know they were open. A nurse/medical assistant stated to her while I was in line that the wait time is nearing 90 minutes. She recommended that I go to the Niles location but when I called them they had the same 90 wait time so I stayed. I completed registration forms on their iPad. I wanted to verify my place in line and she took 4 minutes locating me, asked some questions and was all over the place and still couldn't locate info but told me to have a seat. Their policy is quite interesting....they accept walk ins but if someone is more traumatic then u will get dumped or if they have an appointment. I completed registration forms at 10:42a per message sent to me; I didn't get seen til after 12:45p. Patience was definitely needed. The medical assistant and medical provider were nice ladies, did their job. I was able to obtain a copy of the forms they had to submit to my job. The lady at the front desk questioned how I got a copy, told her to schedule me for follow up and work on her speed there and took papers with me. I hope I never have another work injury and if I do I will go to the hospital instead.

Went in for my first time. I was treated very well. The nurses were really great. Had a hard time…read morefinding my veins but she never once hurt me in the process. They made me feel very relaxed and my anxiety was gone.

The hospital is great most staff are very professional and friendly! However, your staff in…read moreentrance #4 the cashiers and registration department needs improvement! Every time I go to pay a bill it seems like nobody in that department wants to be there. As I walk in on some occasions to pay a bill for services and sessions. I always get the run around saying that the person is on lunch, or the gentleman at the front desk asked can I help you I tell him what I need to do and he asked me for my ID. Then he told me the lady is on lunch have a seat. Then the lady comes back and finally calls my name. I tell her I'm here to pay for services and sessions then she said oh, they only take cash, or check and I have been paying with a credit card then she has a little quiet attitude, so I always have to explain to them. Then she finally said oh, you're looking for the lady at the end is the cashier. Then I go and used my credit card to pay. However, I asked for an extra Xerox copy of the recipe and she said you can get one from the department you're paying for. I don't think it was all that trouble to get off her chair to get another copy. I could understand if she was very busy with lots of people, but there was only one person sitting in the waiting area. Oh, by the way I don't even get a thank you, or have a nice day! I'm always saying thank you to them! That entrance #4 staff needs to be a little more enthusiastic than they usually appear to be.. Thank you... Sincerely anonymous....