Call center I think the new call center is a great idea!…read moreI've been coming to CCHS over 5 years and lately I've received the best service ever when calling with questions, concerns or scheduling. Thank you! I called this morning and spoke with ISIS at the center and I was upset about my doctor/practitioner missing an appointment with me the prior day. It's important to me and she understood that. She changed my tune instantly! She was kind, knowledgeable and willing to listen to my plight and feedback. She worked to make sure my concerns will be addressed. That's good for business! People like her that go above and beyond effortlessly!

Service for the dentist here is bottom of the barrel. The dental company is called Sonrisa. They…read moredon't do many procedures like root canals. It's a miracle if they bother to pick up the phone & for the last 3-4 months they've completely stopped responding to voicemails as well as emails. This lead me to miss an appointment because they randomly rescheduled the appointment without calling to confirm then after I received a text with a seemingly wrong appointment date they would not pick up the phone or respond to my voicemails. I was literally trying to contact them for 4 days & no one responded. On the day of the rescheduled appointment I called them multiple times then someone finally picked up only to tell me the appointment was actually scheduled 1.5 hours earlier than the text that they sent which meant I missed it! They wanted to push back my procedure another month after previously pushing it back a month due to the dentist leaving early because of an emergency. They aren't even busy whenever I come so how is everybody's schedules always packed? I declined to reschedule & immediately switched dental providers after getting off the phone. The new provider actually picked up the phone as well as had an opening within the next couple of days. They also guaranteed same day service. Never coming back here again. The only reason I'm giving an extra star is because when I first came here the dentists tried to fix my tooth in a way that the insurance would cover. It ended up making it way worst. I got an infection which resulted in a toothache where I didn't sleep for 3-4 days. I ended up paying $400 out of pocket for a root canal (would've been $1800 had I gone to the other places they recommended) for a chipped tooth that had ZERO issues for the past 8 years until they attempted to fix it. 2 out of 5 stars

I hesitated to do this & do believe in fair chances & understanding people have a bad moment or can…read morealso be goig through something , but truly As a healthcare worker myself , I was quite appalled with receptionist "Annabelle" No people skills whatsoever! Her responses were just ugly & very unprofessional, no compassion no empathy , no understanding, ESPECIALLY in a medical setting with sick elderly people . What a shame Been coming here with a client for the last 2 years , alwys exceptional treatment , the wait is alwys worth it as we love Dr

My surgical care has been at the University of Chicago for many years, and yes I have gone there…read morefor second opinions on various diagnoses over the years. However, my primary care physician of 30 years became affiliated with Advocate 20 years ago and I followed. Dr. Waverly Clanton is at this location and is an OUTSTANDING PHYSICIAN! The nurses are courteous and thorough always explaining everything. His referrals to Dr. Stanley (Cardiologist) and Dr. Kotler (Otolaryngologist) have been life-saving LITERALLY! I am stunned at the reviews of this location which is always neat and clean with a lab on-site and I could not disagree more. My lab work is on MyChart immediately as are scanning images, EKG, Stress Test, EEG, Sleep Apnea test results--you name it. I would not hesitate to send my family here.

Dr. Heniff is flexible and cautious, two things a good doctor needs to be above all else. Her…read moreoffice has a self-checkin that lets you scan your own insurance card and enter everything via touchscreen computer - a big deal to someone that hates paper forms like me. As a physician, she's down to earth and reasonable. She doesn't overtest and she's always available to fill a prescription if you're in a pinch. Patients should take note: the answering service her practice uses close to the end of the day isn't exactly top notch. Twice, they've told me that the office was closed, even saying "everyone left for the day" an hour early. It wasn't true. If the answering service tells you that the office is closed, but hours of operation say it's not, take a few minutes and drive over if you're local. They'll probably still be open.

My family has been seeing Dr. Heniff for about 2 years now. We have had such a good experience…read more She is kind, considerate and always willing to listen. She does a great job taking care of my two little ones and never makes me feel bad for worrying or overreacting. She just has a very calming effect. She's one of the best. There are two downsides. One - even with an appointment it can sometimes be a half hour wait. Two - they are only open every other Saturday and with two little kids it can be pretty hard to get through the weekend when someone is not feeling well.

Great drs they just hard to see and get an appointment but great place clean and real nice peopleread more

Dr Elser is a Excellent Doctor.concerned and compassionate. But unfortunately his Office Staff…read moreIs a different story! They have absolutely no people or customer service skills! Very Rude and nasty attitude to some of their patients or maybe just me! Which will cause Dr Elser to lose patients!

THE worse company to work for, I worked here 3 years and was given no appreciation none of the time…read moreI worked there , Traveled back and forth to the downers grove office when danielle asked , She and andrea always throwing somebody under the bus..Them 2 little girls and doctor Joseph fake as hell and i'm glad to be out of there BY MY CHOICE NOBODY FIRED ME I had my ups and downs in the beginning just like anybody else just starting a new job. But I did a complete 360 , NOT to mention i was the ONLY official MEDICAL ASSISTANT I actually went to school and only been making 18 dollars an hour for 3 whole. years .. he shows favoritism to his little 2 workers and I was done putting up with that. DO NOT work here . Oh ALSO I gave my 2 week notice and he told me to leave since I don't wanna work for him anymore Unprofessional as fuck the doctor doesn't care about his patients it's really just for a check with him as long as your insurance paying him he doesn't care I'm grateful that I have an BETTER position that was offered to me if I could put 0 stars I would

The doctor was very rude and lacked compassion when it came to trying to find out what was wrong…read morewith me. The only good thing about this place is there wasn't much of a wait time and they don't give you trouble with filling prescriptions.

This was my first time going to Access Auburn-Gresham and I must say the place was very clean and…read moreCarla the medical assistant was extremely helpful and attentive to me and went above and beyond to make sure my experience was a good one I had to have blood work done today I am afraid of needles but Carla made that experience so great for me and the young lady that took my blood kelain was extremely great I didn't feel the blood being drawn and she was very professional I just loved my experience there today and I recommend everyone to go there

Today I took my daughter and she was seen by Laura and Carla, they were two of the nicest people…read moreyou could ever meet, very professional, friendly and informative. They were very knowledgeable and I'm happy I had a chance to meet them.

I wish I could find my original post which was not to good about Dr. Dolehide - I am now writing to…read moresay after finishing my medicine and talking with the Dr. - all is good. I now have no complains about "his" service out of the Blue Island/Tinley Park office. My insurance does not cover a lot of items if I were to see him at his Western Avenue office. So all is good - I would recommend him but when dealing with your insurance - to make sure you are getting the best coverage when selecting the office to visit him at.

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!