I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!

We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t…read moreget in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible.

Overpriced and poor billing experience. I was bitten by a brown recluse and needed immediate care,…read moreso I went to WellNow shortly before closing. I arrived at 7:50 p.m. and was out by 8. The visit lasted about 10 minutes, and I paid my $60 copay. I later received an additional $120 bill. My insurance said the visit was coded as a 45-minute evaluation with pre-existing conditions. When I disputed it, WellNow billing was dismissive and never followed through after promising to have a manager review the charge. They simply resent the bill. For such a brief, straightforward visit, the cost was excessive and the billing experience was frustrating. If you're insured, I'd recommend seeing your primary care doctor instead.

I selected this spot due to the high ratings. It's semi easy to find. The receptionist told me…read moreyesterday it's across from a hibachi grill spot. Free parking, limited number of spots. Building was nice in the exterior. It's decorated very nicely inside; contemporary & clean, ample seating. The receptionists were nice, took info and I waited about 5 minutes and an older guy, nurse??, took me to my exam room. He returned in 10 minutes and took my info & vitals. Told me doc will be in shortly. She came in 21 minutes. Nice, friendly, mid-aged doctor. The exam room was also clean & presentable. The male nurse was ok when taking my blood. I have had better. The check out receptionist was nice & friendly as well. Decent practice.

They are wonderful, from start to finish. One employee who really stands out is Ameer. He has done…read moreall of my Covid tests and he seriously is amazing---friendly, efficient, helpful, and really cares. He even called me after hours to give me the results of my test. Southwest Urgent Care is truly lucky to have Ameer!

Doctor was prompt, listened carefully, friendly .. just awesome…read more My work has me traveling quite often. I woke up one morning. My neck was 3x the size. My throat hurt like ****, and i felt like utter garbage. My clinic and internist were booked and i was due to get on a flight to Denver the following morning. Ugh. I googled and found Chicago Express Doctors. The doctor came in, gave me the strep culture which came back positive. He gave me an injection of antibiotics, which i had never had. He also gave me a steroid to decrease my swelling in my neck. He also gave me a Z-pack, sore throat rinse. I never had to leave the house! No runs to the pharmacy, no waiting in lines. IN-CREDIBLE.. i have had strep many times in my life, but never have i felt better so quickly! Honestly, the throat felt better within 3/4 hours. I was able to get on the plane the next morning, felt wonderful. All i can say is WOW. If only all docs did this. I just can't say enough great things about these guys. Fabulous A++++ thank you!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I brought my son in for care and paid the required copay. We were taken back on time, and the front…read moredesk clerk was professional and courteous. Unfortunately, while taking my son's vital signs, the nurse was incredibly rude about the fact that he could not tell her whether his throat or ear hurt. I explained that his throat appeared swollen, which was why I brought him in. The way she spoke to me, as though I were stupid, and abruptly pulled the heart monitor off my son's little finger was completely uncalled for. I felt so uncomfortable and disrespected that I left before the doctor came in. The nurse then came running out of the room to ask why we were leaving. No parent or child should be treated this way while seeking medical care.

From the owner: We believe the most important things in life should be done with heart. Nothing is more important…read moreto us than your health. Our patients are people – not numbers. Our staff combines speed and soul, fusing expertise and empathy together to provide a truly personal experience. We provide the personal attention of preventative care while still giving you the convenience and speed of an urgent care. When you need care now, choose Midwest Express Clinic.

This is my third visit. The first one they ran unnecessary tests and then wanted me to come back…read morefor the results. The results appeared in my chart clearly I was not coming back for a negative result so they could charge me another co-pay. Other visit was fine. Today I've been here for three hours. Three hours!!! They need to tell you it's going to take this long. You ask how long is it once you've been in the room for an hour and a half and they can't answer it. I'm sitting in the room, the light has gone off on me because I'm motionless. This is nuts. Sangeet and Milap Shah and this business- BUSINESS- sucks. Never again and they have my payment so I might as well.

I think customer service is most important. Midwest Staff does a fine job of treating you well. My…read morenurse was great. She was friendly and informative. Wait times really are hard to critique. I've waited at my own doctor for way longer than this place. People seem to think it's an in and out type thing but that is just not possible. Place is clean and smells clean which is helpful. I would defiantly come back if needed.

I hesitated to do this & do believe in fair chances & understanding people have a bad moment or can…read morealso be goig through something , but truly As a healthcare worker myself , I was quite appalled with receptionist "Annabelle" No people skills whatsoever! Her responses were just ugly & very unprofessional, no compassion no empathy , no understanding, ESPECIALLY in a medical setting with sick elderly people . What a shame Been coming here with a client for the last 2 years , alwys exceptional treatment , the wait is alwys worth it as we love Dr

My surgical care has been at the University of Chicago for many years, and yes I have gone there…read morefor second opinions on various diagnoses over the years. However, my primary care physician of 30 years became affiliated with Advocate 20 years ago and I followed. Dr. Waverly Clanton is at this location and is an OUTSTANDING PHYSICIAN! The nurses are courteous and thorough always explaining everything. His referrals to Dr. Stanley (Cardiologist) and Dr. Kotler (Otolaryngologist) have been life-saving LITERALLY! I am stunned at the reviews of this location which is always neat and clean with a lab on-site and I could not disagree more. My lab work is on MyChart immediately as are scanning images, EKG, Stress Test, EEG, Sleep Apnea test results--you name it. I would not hesitate to send my family here.

I have been happy with my mother's medical care overall. The doctors have been very good as a…read morewhole. However, I have been having difficulty with some aspects. Most of the nurses are great. One gave me the third degree when I asked for a piece of paper to write a note. She wanted to know who my mother was, what room she was in..all over a piece of paper. I should have asked the nurse HER name instead. When I asked to speak to a nursing supervisor I was told I had to go "through the chain of command " and my concern "would be passed on via the charge nurse." I called the patient advocate line to seek assistance twice last week. I am having a bit of trouble navigating a nonmedical issue with my mother. No one has had the decency to return my call. For an institute whose mission is "a mission of love providing a compassionate presence.." I am afraid to see what it would look like if this was not their mission...

I went to the ER for chest pain and my left arm pain. there is no sense of urgency in the ER. there…read morewas a man saying I'm going to faint he seemed to be in pain and was ignored. I was called to the back for blood work the girl gave me the impression she didn't know how to get blood poked me twice and moved the needle around. I asked if someone else could do it she said "go sit out in the waiting area and when they call you to the back tell them to get your blood. I left and went to another hospital. Thank God it wasn't a heart attack But was if it was. I rely on ER staff to help me when I need there assistance but I will never go there again. so sad they don't care.

Great drs they just hard to see and get an appointment but great place clean and real nice peopleread more

Dr Elser is a Excellent Doctor.concerned and compassionate. But unfortunately his Office Staff…read moreIs a different story! They have absolutely no people or customer service skills! Very Rude and nasty attitude to some of their patients or maybe just me! Which will cause Dr Elser to lose patients!