I needed a tb test for work and called this Clinic to make an appointment…read more I called and they said they will take me as a walk-in, so i ran over before closing as a walk- in, registered , they scanned my documents within 15 min of arriving. I think I sat there in the lobby for about 25 minutes total, they called me gave me TB test and I was on my wayvery happy minus the

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

This company is a complete scam. They run unnecessary tests and over bill your insurance to stick…read moreyou with a huge bill. I would've been better off going to the ER. And when you email them as I was told to they never respond. Steer clear. Their billing practices have insurance fraud all over them.

H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing…read moreto do with my medical issue. Obvious mistake but I cant get anyone to look at situation. Billing me $1263.38 as insurance is saying not relevant to diagnosis. SUPER frustrating! NEGATIVE stars. I am now thinking they bill random medical thinking no one will check! I have tried repeatedly to address this issue...no help. HELP! WELL NOW please reach out to me!

I selected this spot due to the high ratings. It's semi easy to find. The receptionist told me…read moreyesterday it's across from a hibachi grill spot. Free parking, limited number of spots. Building was nice in the exterior. It's decorated very nicely inside; contemporary & clean, ample seating. The receptionists were nice, took info and I waited about 5 minutes and an older guy, nurse??, took me to my exam room. He returned in 10 minutes and took my info & vitals. Told me doc will be in shortly. She came in 21 minutes. Nice, friendly, mid-aged doctor. The exam room was also clean & presentable. The male nurse was ok when taking my blood. I have had better. The check out receptionist was nice & friendly as well. Decent practice.

They are wonderful, from start to finish. One employee who really stands out is Ameer. He has done…read moreall of my Covid tests and he seriously is amazing---friendly, efficient, helpful, and really cares. He even called me after hours to give me the results of my test. Southwest Urgent Care is truly lucky to have Ameer!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

This is my third visit. The first one they ran unnecessary tests and then wanted me to come back…read morefor the results. The results appeared in my chart clearly I was not coming back for a negative result so they could charge me another co-pay. Other visit was fine. Today I've been here for three hours. Three hours!!! They need to tell you it's going to take this long. You ask how long is it once you've been in the room for an hour and a half and they can't answer it. I'm sitting in the room, the light has gone off on me because I'm motionless. This is nuts. Sangeet and Milap Shah and this business- BUSINESS- sucks. Never again and they have my payment so I might as well.

This is one of the most welcoming, capable and just overall joyful staff the office is extremely…read moreclean and well decorated. The front desk staff are extremely knowledgeable and answer questions with accuracy and kindness . The doctors are so kind I had my nexplanon removed by Laura she was friendly , informative and helpful the procedure took less than 30 minutes I was in out in a hour 10/10 definitely recommend coming here if you need urgent care!

I hesitated to do this & do believe in fair chances & understanding people have a bad moment or can…read morealso be goig through something , but truly As a healthcare worker myself , I was quite appalled with receptionist "Annabelle" No people skills whatsoever! Her responses were just ugly & very unprofessional, no compassion no empathy , no understanding, ESPECIALLY in a medical setting with sick elderly people . What a shame Been coming here with a client for the last 2 years , alwys exceptional treatment , the wait is alwys worth it as we love Dr

Dr. sent me downstairs for lab work at 1pm Friday. Got there and learned both staff working that…read moreday had gone to lunch and neither wouldn't be back for an hour. Unprofessional!!

I have been happy with my mother's medical care overall. The doctors have been very good as a…read morewhole. However, I have been having difficulty with some aspects. Most of the nurses are great. One gave me the third degree when I asked for a piece of paper to write a note. She wanted to know who my mother was, what room she was in..all over a piece of paper. I should have asked the nurse HER name instead. When I asked to speak to a nursing supervisor I was told I had to go "through the chain of command " and my concern "would be passed on via the charge nurse." I called the patient advocate line to seek assistance twice last week. I am having a bit of trouble navigating a nonmedical issue with my mother. No one has had the decency to return my call. For an institute whose mission is "a mission of love providing a compassionate presence.." I am afraid to see what it would look like if this was not their mission...

My 77yo father received great care during multiple admissions in 2025 (hip replacement surgery,…read morefemur fracture surgery, spinal fusion surgery). He now goes to the OSF 55+ Clinic and they are AMAZING! Such kind, consistent, comprehensive care. Thank you!!!

Great drs they just hard to see and get an appointment but great place clean and real nice peopleread more

Dr Elser is a Excellent Doctor.concerned and compassionate. But unfortunately his Office Staff…read moreIs a different story! They have absolutely no people or customer service skills! Very Rude and nasty attitude to some of their patients or maybe just me! Which will cause Dr Elser to lose patients!