Talecris Plasma Resources is terrible! I lost my job a few months ago and I decided to donate after seeing their ads. I was turned away the first day I tried to donate because there was a crease in the middle over one of the numbers. I got a replacement card and made an appointment,but when I signed in, I had to sit there for a couple of hours before they even called my name. After they finally did a finger stick, checked my weight, temp, and blood pressure, I was sent back to the lobby to wait for some one to do my phisical. I ended up sitting there for a couple more hours before they finally called me in, and by this time I was the only one left in the lobby. He asked me a bunch of questions before checking my blood pressure again, and I was told that it had gone up in the 21/2 hours since they checked it and now it was now slightly too high to donate, and they sent me home. I came back another day and had much the same experience except I somehow managed to keep my blood pressure down enough to donate. When you are a return doner, the only way to get an appointment without waiting a week is if someone cancels, so I usually ended up signing in on the walk-in list, which left me sitting in the lobby for hours EVERY TIME. When my mom started donating, she also would sign in as a walk in, and on her 4th donation, after sitting in the lobby for a couple of hours, she saw her name on a file that one of the CNAs kept moving to the bottom of the stack of files. My mom was shocked and angry! Not long after that the CNA told her that she didn't own the walk-in list, and she would likely be differed for abusing the walk-in list. Nobody had mentioned to EITHER of us that they didn't want people to use the walk-in list too much, despite the fact that I had been comming there a lot longer than my mother had. There are a few nice people there, but the majority of the people that work there are rude, inconsiderate, and slow moving. The last straw came today, after my mom and I were both deemed fit to donate and sent to the doner room. They had finally hooked me up to the machines, when my mom came to me in tears. She told me that they had called her out of the doner room, and accused her of doing drugs because one of the CNAs said that she was "acting weird." My mother does NOT do drugs, but she does have ANXIETY DISORDERS, MANIC DEPRESSION, and PTSD, which she tearfully explained to him and offered to take a drug test. He told her to bring a note from a psychologist next time she came in. She told him that after being treated like that, she wasn't coming back. I am not coming back ethier, and I urge you not to donate here until they change the way they run things. read more

Horrible. Was completely honest about socially smoking weed but it had been several months since I consumed...... the nurse then put me in a 4 month hold without telling me.... I have shown up twice now at 7am after waking up at 5am.... to find out she had done this previously. THANKS FOR WASTING MY MONEY AND TIME AND FOR LETTING ME RETURN A SECOND TIME TO FIND OUT WHAT YOU SHOULDVE TOLD ME MY FIRST TIME. You are horrible employees who are less than helpful to people who are obviously in an incredibly tight financial situation.... way to be utterly ignorant read more

Seriously the worst place I've ever donated. You are like a cow giving milk. Nobody cares about the amount of time you're spending there. I drove there (30 min one way) two times this week to donate! First time I couldn't donate. Second time I had to go to work after 2 hours of waiting for JUST SCREENING!!!! I feel so annoyed and also sorry for the patience that would need my blood. I'm sorry but I am really patient but I'm not feeling like going back there again. I just wasted a lot of time for nothing! They don't even care when you tell them you have to work. You can't even wait outside you have to stand!!!!!! Inside with a bunch of other people! Most of them smell strong! So if you don't get sick while donations you'll have the chance to feel this way before you even get to that point! And then you can't wait outside when it's so full of people in there?! That's insane! I'm so disappointed by this donation place. Makes me really really sad that people work so unsuccessful. I went back there one time! They somehow put the needle in the wrong spot. I had pain like hell and was crying because nobody reacted or even took me serious. I almost blacked out because it was so painful. That was another bad experience and haven't been back there since and never will! read more

I've now been donating here 10 years. That's 10 years of extra money. How much you ask? Even averaging donating 6 times a month, that's about $250/month, and taking 2 months off each year, that's $20,000 (figuring in getting less in previous years), for reading, for sitting back and watching the movie they have playing (although, you can't really hear it), they do have internet, and you can stream your own entertainment if you don't want to bring a book. Right now, as of 2018, appointments average about 2 hours, but plan for 3, just in case. The staff are friendly, and they are professional, answer any questions, and get you on your way. Sure, there are days when it takes a bit longer, and certain times of day are worse. Now, at least, you can make appointments online, so it speeds things up. I don't regret spending some time here, getting my not tiny amount of money, and helping out others, who really need the plasma to live. read more

The reviews are pretty bad for the most part but pay attention to the dates of those reviews. When I first inquired about donating I was told to expect the first donation to take 3 hours due to having to give medical info and a non invasive physical and that was how long I was there 3 hours. On average I would say the donation time is two hours. Evidently I am a difficult stick for veins. Out of my ten or so donations there was only once time they had a problem with hitting the vein but they did get it. I have only experienced nothing but very helpful and courteous employees in all the different areas. If the complaints in the reviews of the past are accurate this place has done its due diligence to correct those complaints. In my experience the employees are very helpful and nice, my wait time has been in the guidelines that i was told 1 1/2 to 2 hours. I have work customer service all my life and sometimes the reviews were unfair. I am not an employee and have no personal contact with any of the employees prior to being a donor. I feel comfortable recommending this place. read more

Don't waste your time! They used to be good and I used to donate frequently. I went in the other day and had to complete the process as a "new donor" since it had been awhile. No problem. Went through the entire process, medical screening, everything and was sitting on the donor floor waiting to get hooked up when I was informed my proof of address was not appropriate. After two hours of screening and waiting....ok So I come back and bring new proof of address, and am informed I must complete the whole process again. So I start the process and the blood pressure cuff gives an error. SO again, this time an hour wasted. Can't donate. Come back same deal. Did some research on the issue and apparently it happens if the cuff isn't positioned properly. So I get penalized because they messed up. And no $$ for my now 4 hours wasted. Don't waste your time! read more

Things have changed drastically here, in a very positive and pleasant way! I returned as a 'New Donor' recently. Although the entire first time process was more than 3 hours, the staff were cheerful and careful to keep me interested and invested in the process, and the waiting room chairs are so comfortable now. They took the time to correct my merged records & made sure that I understood the new computer system to make appts. online, and how the debit card system works. The paramedics are very well equipped to solve most problems and if they can't, they'll get your answers at you next visit. I was treated with the utmost respect, with no judgement of my appearance or financial status. It is always impeccably clean in the draw room, and the staff is very helpful and happy! They work as a happy, cohesive unit, always looking for more ways to improve donor experiences. I was paid $50, $75, $75 for the first 3 donations, and will find out what the next cycle pays next week. I believe I've heard $30, $40. I had no pain......just slight dizziness that easily resolved after Gatorade! many other sports drinks work as well 'Propel" is my favorite! I always feel a mild euphoria after I donate, and I like it very much! Thanks for a fabulous service, all the way around........ read more

I went in yesterday to find out I needed to give a sample as my iron levels were low when they took the 4 month sample. I have no problem waiting to donate as I love to read. I sat waiting for someone to get my sample for 30 minutes. I go to the desk to ask if they have my chart. I am told someone would be with me shortly. I wait an additional 20 minutes and go back to the desk. They are busy with some type of training. I walk out the door. I did make another appointment for Saturday. I hope the it isn't another waste of time. read more

After reading the other bad reviews on Yelp and finding out that there were zero complaints filed with the BBB in the past 3 years for this place, I took a gamble and decided to pay them a visit this morning. I went there on a Wed AM at about 8:45. The parking lot was about 1/3 full and there was almost no waiting in line for the initial screening. I was asked to provide my driver's license, social security card and a recent piece of mail with a recent postmark on it to prove where I lived. Then I was given a book that describes all of the bad things that might happen to you if you decide to donate plasma and something goes wrong. Before I could even finish reading the book, they harped on me to finish filling out the disclosure form where I revealed that I was taking medication for a mental illness. Apparently they take patient confidentiality very seriously because they ushered me into first one private room and then another private room to discuss my mental condition. They ultimately decided that I was not qualified to donate because their black book had my mental condition listed as one of the reasons for a denial. I wasted all of 15-20 minutes finding out that they would not accept my donation. Not bad at all, especially considering the other negative reviews on Yelp. If I were a person in perfect health and needed an extra $240 per month I would go there again. Then again, they might not get too many people in that category as the people at the top of the socio-economic-health pyramid mostly don't need an extra $240 per month. The place was very clean as far as I could see. I saw the interior of one treatment room where they apparently draw blood as well as the Dr's "office", everywhere I looked was spotless, not like the reviews I've seen for a similar facility back East on Ripoff Report. read more

I have been going there off & on for nearly 20 years. I was Donor of the Year for 1995. It's always the same...a small number of great employees, a large number of ok employees, and a few employees you don't want anything to do with. One female would never respond to hello when she would come over to stick me. She gave me the creeps and I wouldn't let her stick me anymore. The last month going there I saw 2 female employees racing to see who could finish prepping their patient first...The winner goes on break. The one female didn't do a 30 second scrub (closer to 15 seconds) and the other female complained she was cheating because of the short scrub, to which the cheating female responded "Yeah whatever! Done! I win!" The cheater was prepping me. I didn't want to make a scene but I did complain to a female? supervisor. The behavior of a few of the staff was so bad it just wasn't worth the money or the health risk. read more