I waited in line for over 30 minutes while staff refused to even acknowledge donors. When I asked why, the manager told me, "Yes, that is how it is." Later she added that "the door was open," as if that somehow counted as communication. After I had already been prepped to donate, an employee loudly announced to the whole room that I couldn't donate until I saw a nurse, and I was left sitting there for about 10 minutes with everyone staring at me. No explanation. No courtesy. Then I was told I was "drunk." I do not drink alcohol at all. When I asked for any proof -- cameras or a breathalyzer -- I was told there was none. The manager later admitted she misunderstood something I said, but instead of apologizing or resolving the situation, I was still removed from the center. The way it was handled felt intentionally public and humiliating rather than professional. I have never been treated so disrespectfully in a medical setting. Corporate absolutely needs to investigate the conduct and training at this location. read more

It is 11:45. I am a new donor with an appointment at 11am. No one is at front desk. No one is helping anyone in the front.

I will say the customer service it's the worst and the only person that is actually nice and will get to help you is sarah .. All they do is try to do the fastest they can and I understand it's a long process but for them to treat a person like it's nobody or talk to them ugly just because they in rush it's not it I was a first time donor and the girl that I got my blood out tooo check how low was my plasma it was so rude to me and my husband I had a question and my husband had told me to go speak to her. she heard and she was likedon't tell her to come over here, but such an attitude. mind you I was not even standing up or close to her. And every single time I had call they never pick up. and I have proven they just don't answer because they DONT WANT TOO because I've been there when people had called and they just ignore and act like they don't hear nothing I won't recommend this place if your first time donor and you want such a good experience because the Staffing is the worst like I said the only one nice is Sarah and she will get to help you and get you to understand read more

For the most part you can get in and out quickly. There are some days the wait time is a bit longer but that happens every where. The staff is pretty friendly. read more

I have been giving plasma for a decade. I have never had a complaint. However, twice in 6 weeks, the same worker has bruised my arm and then tried to blame me. In ten years I have never been bruised other than by tbis worker. She berated me in front of everyone after injuring me.. The other employee standing around backed her coworker up, stating she hates one of the donors because he tells her how to put the needle in his arm. These horrible workers have no regard for injuries they cause. I've never seen unprofessionalism at this height. Let's talk about the unprofespecialism.Never once did they ask for my ID number.,In front of everybody was saying my name aloud, then asking if this is my name.They didn't turn down the machine to what I ask them to risking my safety. And as if all of the other was not bad enough they literally bullied me in front of all the other donors. I did make a formal complaint.The assistant manager really did not act like she gave a flying damn about what had happened to me, and there were many witnesses to it. The only reason I will be back is because there are 2 workers there that work as nurses that are absolutely angels, and they do care.And they insisted that I make a formal complaint. If serious action isn't taken, I will make sure that I start a petition against workers who have no regard for the safety of donors who are there to save lives. People need to remember that we go there to save lives not to be bullied and be rated by workers who shouldn't take care of plastic fish, never mind real human beings that take the time from their busy lives to help save precious lives. read more

If there was a way to give zero stars I would. This is the most unprofessional business that I have ever been to. Employees stand around talking causing returning donors to have to spend 2-3 hours in there. There is no order or organization, I have given this place a few different chance and have yet to have a positive experience. read more

It takes a lot out of me to donate and last time they gave me $30. Lowest payment yet. I don't recommend going. Go somewhere else. At least bump it up to $60 and make it worth my while. That way, I can withdraw it from the ATM. I have $10 left on my card and can't even use it. Bummer man. I kind of NEED that money!!!!! Not happy!!!!!!! read more

I'm disappointed that I will no longer receive my new donor rate I'm guessing because you have to do it in a certain amount of time. Kinda hard when I'm always working out of town. So I was surprised when I tried to with draw $ and couldn't. Then find out only 30 was credited. So how much will I receive the next time I donate? read more

I have been going for over a year. The staff is great. They work very hard to accommodate, even when they are short staffed. They are currently making improvements to the facility. Clean place. Incentives are nice. read more

I had never written a 1 Star yelp review in my life, and I never thought I'd be treated poorly enough to ever feel the need to give a 1 star review. Unfortunately, Talecris proved me wrong. I've been donating plasma for over 10 years. I've had great experiences, and I've had not so great experiences, but I've never had an experience so awful as when I went to Talecris. The staff is incredibly unprofessional, cursing and using sexually suggestive language with reckless abandon. I wouldn't bat an eye if we were at a Body Shop, but these are healthcare professionals, people I'm supposed to entrust with my life. I was expecting a much higher level of professionalism. There are a few genuinely good staff members, but they're overshadowed by the vast majority, who lack even the most basic communication skills to work in any kind of people-based industry. On multiple occasions, I was shocked to overhear staff members make fun of other patients behind their backs, not caring who was around to hear. I honestly feel bad for those couple good staff members who have to work in such a toxic environment. It can't be easy. To put it simply, if you go to Talecris, you're selling your dignity for $50. If you were desperate for the cash, you might consider making that trade... until you find out that there's about 6-7 other plasma donation centers to choose from in the metro. They all pay about the same, and the nice thing about going to one of the other guys is that you'll get the added bonus of not being verbally abused by your nurse. read more

The bad reviews do not do this site or company justice. They've been very thorough, kind, professional, AND they pay better than Octapharma. I had a bad experience there with an employee who got blood all over me and not once did he apologize. But every employee here is focused and they follow a strict procedure. You'll see. It's a great place to make some extra income and know you're helping people! read more

I really can't believe how unprofessional this place is. I waited for three hours last week to be told that I need to get a doctors note about one of my medications. Once I got the note I waited another two hours to be told that I needed to wait for their doctor to approve it. I was promised I would be called on Friday. After the weekend I have still not heard from themSo I visited them in person. They had lost the original of my doctors note and said that the one I had to scanned into the system was missing info that they needed. The info was missing because the document had CLEARLY been scanned in at an angle. When I pointed this out to the director of quality control she accused me of forging the documents!!! It was an absolute joke and once they realized they had messed up, they began to blame me. Absolutely terrible. read more

There is no communication, they change the fee schedule during the month/week of donation and do not give out bonus even though they had it posted. They refused to let me talk to anyone higher up to voice my concerns. I didn't get a call back about my concerns until 6 days after and refused to do anything. Will not be returning. Do not go read more

I have been going to talecris for approximately 5 years on a weekly basis. I love this Plazma center for a few reasons, its clean, most of the staff are awesome, its clean, neat and they reimburse everyone the same amount ( they pay 25, 50,35,50.... Not by weight) I highly recommend this place to anyone who wants to donate!! read more

ABSOLUTELY HORRIBLE! Today was my first time ever visiting The Telecris Grifols Plasma Center. My first impression was the inside of the building looked very nice. The workers there started to help me out for the first few minutes signing in & where to go, and after that I pretty much invisible. Before showing up, I called them for information, and was told it would take 2 - 2/1/2 hours as a new donor. I waited 5 hours at the facility and still didn't get a chance to donate plasma yet. After speaking to 3 different employees, i was told that I was next in line. A few more people ended up going in the office next..... After I was finally able to get in for my physical, walking in the office, I started saying "how I have been here for 4 1/2 hours and it's ridiculous how long it's been taking today" and the nurses response was "don't you dare start with me!". She gave me a total attitude and was not very nice. After the examination, she told me I couldn't donate because of a over the counter weight loss medicine that I have been taking for 10 years because she didn't know the ingredients in it. It was NOT in their banned medications list. When I offered to show her the ingredients on my phone, she refused and spoke to another nurse who said "I should get a doctors approval to make sure I'm healthy to donate plasma". I HAVE RAN IN 5K's, DONE CONSTRUCTION WORK & DONATED BEFORE AT CSL PLASMA (They said it was fine) WHILE TAKING MY WEIGHT LOSS PILLS!! I was told regardless of it is FDA approved or not, I still needed that referral as "they didn't know" the ingredients & refused to look at the ingredients on my phone. I was then asked to leave and I spoke to the manager at Telecris Grifols asking to be compensated for my time there, and they wouldn't compensate me. The only reason I came here instead of CSL Plasma is because my iron was too low and was deferred for a week. I need the extra money, and decided to come to Telecris Grifols as a backup plan. My best recommendation is not to come here. While the building is pretty nice, the people truly are heartless & rude. They don't even pay generously like CSL Plasma. 1 start does NOT do justice and would give this place 0 stars if I had the chance. read more

Need professionalism with the nurses and or staff. Been there several times, given conflicting times to make appointments (in person at 6 am, did that twice) and still haven't been seen because Nurse J. after approving me said your eye medicine that your've been taking is too old but the eye drops itself was fine. After finally speaking with the manager about service and treatment, especially nurse J. not explaining to me in simple words (as she skirted around the issue) that this was the issue (I found out later). Went to doctor and took blood tests and took steroids for eye...all was done after a couple of weeks. I then went back and thats when I spoke with manager. After explanations, she left and two nurses were further explaining why I had to use their medical forms and not my doctors clearance for. Two other people came and sat down. Nurse B. as she told me about my private past medical treatment in front of the two newcomers ( found out later they were nurses too and they said they could know about my privacy conversations). I objected when she said my past condition in front of them all. Nurse J. butted in and said that I brought it up first. I said yes but I didn't mention the condition. She wanted to be argumentative and from my initial conduct she should have known I haven't spoke with her for a reason. She wasn't honest with me in the beginning of my past intake and now to want to start an argument I told her I didn't want to talk with her. She jumped up and said you need to leave I'm calling security. I said you don't need to I'm leaving. read more

Donating plasma is not a great experience at any location. Talecris is clean and as quick as possible considering they have over 200 people every day going there to donate. Their check in kiosk is very simple and effective. The first time donors will probably need to set aside about 4 hours of their day. Be prepared to take water, snacks, and a blanket your first time. After the first donation, plan on being there about 2 hours and make sure to bring a blanket. I have been there 8 times now and always average about 2 hours from check in to walking out the door. Some of the staff is rude, but for the most part, everyone there is very friendly. I have very small, hard to find veins, but Rachel S. and Sherri both do a great job sticking me with very little bruising after. Moses is fast at sticking, but a lot more rough and I have very large, long lasting bruising when he sticks me. They have TVs in the waiting and donor area to keep you entertained while there. read more

Worse place ever!!!!!! Got there at 834 am exactly. When I called the night before they specifically told me what documents to bring and said should take 2 hours. Went there had my documents ready. Walked in the door no one was at the front desk. Wrote my name down n waited over a half over to get name called to fill out paperwork. Then over a hour and a half later was finally called to get screened. Was told it would 15 more mins to have physical. Then I discover my period came oh no, and how embarrassing! So as discreetly as I could I went to the desk to explain my not so funny situation, because if you leave (like to go to my car for girl products) after screening they will refuse you and you have to come back another day and I didn't want to do that because I had already waited hours! This was at exactly 1156 am the lady told me to wait 5 more min n the nurse would be in at noon. At. 1216 still no help as I sit there getting messier by the min. Not to mention I was wearing rainbow tie dyed daisy duke shorts, so there's no hiding it, humiliating!!! Meanwhile my husband who got called back to the donating section had been sitting there close to an hour hadn't even started yet! And I told the receptionist at 1013 I had an appointment at 1 and she assured me we'd be done by then. Well at 1236 I had enough I told them to forget it and in a not so nice matter told them to stick it where the sun doesn't shine. My husband (I left by this point ) decided he had waited long enough too n walked out as well!!! I had heard bad reviews about this place which is why I went to CSL in the first place but being a new donor you get 50$ instead of 15$ I'd get at CSL. So I thought I'd give this place a try. HUGE mistake! They can keep their 40$ referral I will tell all my friends and family for free to stay away from there! If you want a real wait time of two hours, professionalism, well managed and confidence in your donation session go to CSL!!! They put this place to shame!!! read more