This review isn't specific to this location, it is for Rogers as a whole. And my mission is to make…read moreeveryone aware of it until they do something about their unethical behavior of ripping off their customers. I WILL NOT SIT BACK AND BE A VICTIM. Be a better company, Rogers. This company has a process whereby they FORCE you to purchase bundles otherwise they will ridiculously overcharge you. By overcharge, I mean they are robbing their customers. This has happened to me often and I haven't even been with the company for a year. 1st incident: I didn't have Canada Wide calling and felt I didn't really need it since I don't call much. Where they caught me? Made me pay for INCOMING calls. Guess what I had to do? Purchase Canada Wide calling in order to not be overcharged by $50 a month. 2nd incident: I had a university assignment that required texting to the USA. Out of curiosity I inquired how much texting would be; my options were a) pay 45c for EVERY incoming and outgoing texts OR b) pay $5 for unlimited texting. The representative couldn't explain the logic behind this and never addressed my statements of being ripped off. All he/she wanted to do was sell me the $5 bundle. Thanks but no thanks. The most UNETHICAL network provider I have ever been with. Do yourself a favor and find someone else.

Despite being a "valued customer" of Rogers for more than 20 years with valid identification, this…read morelocation a) said they would not transfer my data to a new phone due to social distancing measures, which is overkill but quasi-understandable - then b) followed it up by outright refusing to make changes to my account OR provide me with a hardware upgrade because I'm "not a Niagara region resident" with an accompanying Niagara region postal code due to "increased fraud"..? How any of this makes even the smallest hint of sense is beyond me, let alone not being standard Rogers protocol as far as both Rogers customer support and the only other local Rogers location claims as both were confused and had never heard of somebody being turned away for not being local. Whoever owns this "dealer location" needs to get their head on straight. 10/10 would absolutely not recommend visiting this location whether you're a local or otherwise.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

The equipment set up as seamless and after a couple of weeks no service interruptions and great…read morecustomer response with any phone calls. Rogers needed a site visit to complete and outside connection and took 5 days to respond to the Carry request to service the Roger's distribution request. Glad there is some competition with providers and more with distribution would be better too.

He was knowledgeable and respectful...but then sends a $150 consultation invoice without even…read morementioning it before he shows up. A very unpleasant experience to have a Tradesman contact you by text, phone and in person and not once mention the fee. A good guy soured by poor customer service.

I did not select any of the companies that responded…read more They were all to expensive. It costs 150.00 plus/minus for an oil filter, oil change, air filter, and inspection on my car. Why does it cost 400.00 to 750.00 for a generator?