Our Sea-Doo was bought new from this dealership and serviced only by them. Late last summer the…read moreimpeller failed and it took on water, they charged us $2,100 for a repair (boil out procedure, new impeller, impeller shaft, seals) and claimed it was lake-tested afterwards -- it wasn't. Less than two minutes back on the water, the supercharger blew, sending shrapnel into the intercooler -- another $3,000+ repair. A certified tech I know later told me the engine wasn't fully cleared of water, likely causing the failure. It didn't end there. First time on the water this spring and an oil leak from a broken O-ring (their fault) causing a fourth trip to see them. All this and we rode it for less than an hour. The staff acts like they're doing you a favor fixing their own mistakes. The service manager Joie is unhelpful, and the GM, Susan Newsome, refused to speak with me. Incompetent service from top to bottom. Avoid this business.

Customer service at its finest at Lake Norman Powersports in Cornelius (not!)…read more My husband took our Can Am in Tuesday morning for a Wednesday appointment for oil/filter change, greasing, and inspection for a grinding noise when turning. When he went to pick it up today (Thursday) he was told the technician was "just finishing it up". After he paid the $576 bill, they brought it out and loaded on the trailer. While they were securing, my husband walked around and was looking at the grease fittings. Luckily, he knows what he is looking at and could tell that no greasing had been done. He went back into the office and told "Frank" that it had not been greased. He was told "oh you were a little early". Keep in mind, the appointment was Wednesday. The technician brought it back in, had it in for less than 10 minutes, and out the door it came again. Once again, the Can Am was loaded, and once again my husband walked around and looked. And, once again, he could tell at least one of the fittings had not been greased. After going back in and telling them the issue, they sent the tech back out with him. The tech immediately said "I greased all of the fittings on this", to which my husband (who was regrettably quite annoyed by now) pointed to one and said "does this f#$&ing fitting look greased?" The tech's response was "I guess I forgot one, and you're an a#$hole." Wow. Supposedly, the noise we hear is because both front axles need to be replaced to the cost of probably close to $800. Uh huh, right, and we are just going to bring it right back to have you do that. I told my husband he should check to make sure the oil really got changed.

They have more bad reviews than good reviews for a reason. Trust me when I say it's been nothing…read morebut a headache dealing with this company. John and berry are friendly but not honest or good business men in my opinion. Day 1. Showed us s boat they weren't ready to sell / should I say didn't have s title too. After the loan went through they called us to explain they might not get the title for weeks and they can get the title to the trailer for a few weeks either. They gave zero discount. They took the trailer out of the financing and wanted me to pay cash on top of paying 3300.00 down already. After a few times of taking it on the lake one of the injectors broke. They had to seen this before the sale or didn't do a inspection. Thank god I paid extra for warranty on the engines because they won't even fix it. They referred another company. DONT WASTE YOUR TIME ON A USED BOAT HERE.

Sketchy business practices! Do NOT use this dealership!!!!…read more They are not honest if you consign a boat to sell with them. Use at your own risk!!!! They have no records of paperwork for the sale of your boat! Their contract is inadequate and they will sell your boat to another party without notifying you, when you have the legal title and are carrying the Insurance!

We bought a new boat from Lake Norman Marina. We worked with Chris Tyrolt who was so kind and…read moreprofessional, extremely patient while he helped us build a dream boat and easy to work with through every step of this tedious process. He made this purchase most enjoyable. The boat is gorgeous. Jason who helped us in financing was professional, knowledgeable, and also a joy to work with. David was knowledgeable and patient as he gave us an expert tutorial. Burt was there to assist in getting our boat home and safely tucked away. He was amazing in giving us additional instruction that was very much appreciated. This team is to be praised for their efforts and all their heartfelt genuine care. We have never had such a seamless experience as this making a large purchase. They are truly a great group of gentleman and our experience with this company was unsurpassed. Thank you kindly!

We had the best boat buying experience. Even being in a different state they made everything so…read moreseamless. So quick to reply to all our texts and questions. When we arrived our boat was ready and we even got to enjoy some complimentary ice cream while we waited. The store is dog friendly as well, so the whole family got to hang out while we signed papers. Can't say enough good things, we will also be storing our boat here with them and I am sure the excellent customer service will continue.

The best place ever to buy your boat, we compared them all and came back to purchase here. We dealt…read morewith Ed as our salesman. He was exceptional. The whole experience from beginning to end was great. Highly recommend. Tina Marie We purchased our pontoon from Foothills Marie of Lake Norman and could not be more pleased with the outstanding service and value in all departments. My wife and I visited several boat dealers in the Lake Norman area and settled here at Foothill Marine. We were greeted by a pleasant attentive staff and a very clean show room. My wife and I would like to thank ED in sales who took great care of us right from the start. Ed is extremely knowledgeable in explaining all of the differences of several models and layouts. He made sure that all of our questions were answered. Foothills Hills Marie has a wide selection of boats to choose from and made our experience a pleasure, no pushy sales pitches whatsoever. They delivered our pontoon in perfect order as promised. ED went over the entire pontoon prior to us heading out. We had a GPS/fishfinder installed as well as the second battery prior to pickup. The install was done professionally on both units and delivered on time. Ed did a fantastic job keeping us up-to-date on the delivery and made sure everything was going smoothly as promised. He checked in on us on us after the sale as well to make sure we are 100% satisfied and to see if we needed anything. We would also like to thank Danya in the finance department who made our purchase go very smoothly and had all of our documents in order and ready to go right on time as well. We were then greeted by Josh who thanked us for our business at foothills Marine and discussed the proper break in procedures and answered any questions or concerns we had. Josh put us on the water and made sure everything on board was working as it should. He verified the Coast Guard package that was included on board and took us out to get comfortable with our new pontoon. Foothills Marine is a class act. We couldn't be happier with The professionalism, honesty and all-around good nature working with the Marine dealer who truly enjoys what they do and do it very well. We are really enjoying our new pontoon and wouldn't hesitate to do business with the foothills marina Lake Norman in the future. Stop in and see their selections and meet their staff. They will take great care of you. Dan

Ryan and Danya are phenomenal at what they do!!!! I recommend Foothills to anyone in the market or…read morecurrent boat owners.

Purchased a blackfin cc a few months ago great people !! Brian and Jake were awesome, I highly…read morerecommend this dealer,

From the owner: Carolina Water Sports & Marine is a full service boat dealership and repair facility in…read moreMooresville, North Carolina. We are serving the greater Lake Norman area as well as Lake Wylie, Mountain Island Lake, North Carolina and South Carolina. We now have a second location for our Service Department. Our new Service Department Location is 107 Grayland Rd, Mooresville, NC 28115. The Service Department is right down the road from our Showroom, but it is a separate location. Please discuss the logistics with our Service Writer before dropping off your boat. Thank you! The most efficient way to get on the schedule is to put in a Service Request online through our website. Our Service Department is trained to work on any type of watercraft and we will make sure you are taken care of as soon as possible. We specialize in MasterCraft Boats and Berkshire pontoons. We are also certified dealers of ILMOR, Mercury, Yamaha, and Suzuki Motors. Call, visit, or contact us today. We're here to help.

Today we were in Troutman, enjoying a wonderful tour of North Lake Norman and the Catawba River. 3…read moreboats cruising the warm breeze of the last day of Daylight Saving time. Good bye fair friend, see you next season!

Brand new boats, excellent quality, and services. Availability has been great and the locations are…read moreconvenient. Compassionate family-owned business. The staff goes out of their way and always has a smile to share and a hand to help! Not only do we get the best of our hometown experience, but we also get the world's waterways to explore. We did compare clubs for a while before committing and have been beyond impressed with the value our Freedom Boat club team has provided. Join the club!!