I'm writing this review because I dropped my Tahoe/Avalon pontoon off at North Point Watersports…read morefor diagnosis and repair of a fuel delivery problem on JULY 11th 2024, and 4 months later they still haven't repaired the boat. I chose North Point because my boat and motor are under warranty and it may have been an issue that they could complete under warranty. Although I did not purchase my boat from North Point they stated they could do the warranty work as appropriate. As it turns out they said the problem was caused by faulty fuel that they said corrupted the VST on the outboard and would not be covered by warranty which I understand. However, 4 months is way too long to have a boat in any shop for a repair estimated at 4 hours total and no ETA for when they can have it fixed. Given my experience with North Point, I wouldn't be surprised to see a response to this review with more excuses or blame since they haven't taken ownership. Anyone considering purchasing a boat from North Point Watersports may want to consider the ability of this shop to effectively and efficiently provide service support following the sale. 10/22/2024 UPDATE: Today I picked up my boat from North Point still not running after they had it FOUR months. The only way I was able to get to this point was by filing a consumer complaint with the NC DOJ at https://ncdoj.gov/file-a-complaint/consumer-complaint/ Subsequently I dropped it off at another dealer who committed to having it running within two weeks or sooner

My husband and I started our search for a boat in early 2019. Dave and his team at North Point was…read morethe first place we went to look. Dave (the owner) took the time to educate us on pontoons and asked us the right questions to suggest the best boat for our needs. We then visited every pontoon dealer within an hour of our home, just to end up back at North Point. A year later and we can not be happier. The boat itself has been everything we needed for our family. Dave and his team continue to provide great customer service whenever we have questions or need anything. Highly recommend North Point and Avalon Boats. Best quality for the price hands down!

Bought a boat trailer from Randy. Was in poor condition despite Randy's assurance that it was just…read moreserviced and "ready to go" lost a wheel bearing on the first use. Have since had to spend over $1500 to make trailer road worthy. On top of loss of use I am now having to file with attorney General because the title wasn't in his name so I can't register it. I've been patient and nice about the situation but am done with that. He is not to be trusted. Just look him up on Google for reviews. Definetly not the first time he has done this. Don't deal with him or you will most likely regret it.

I had a great experience with this family owned business. I went back several times over the…read morecourse of a couple of years and they were always very willing to help me. They gave me as much time as I needed and even took me out to the lake a couple of times. Definitely recommend going here if you want a no pressure, friendly group to work with.

These folks are fair and helpful. While the atmosphere is laid back, they get the deliver the…read moreservice. I bought a used wake boat from them and they were super helpful with everything from negotiating to finance and even game me a training run to learn all the features. I've taken it back for service and warranty repair and they are excellent in that area.

There's really just not enough nice things to say about CWS!…read more We've worked with them all, Jake, Robbie, Tanner, Nate, Robert and ToniAnne and every time we've walked away with a smile. They delivered our boat to our driveway the night of July 3rd to ensure we'd have it for the 4th of July festivities - super easy, super kind! They have called and followed up with us, they even made themselves available one day on the lake when we couldn't figure out how to use our boat! We feel like whatever our needs are they'll take care of themselves, or point us in the right direction. Being new to an area and making a large purchase like a boat can be intimidating if you have no prior knowledge of the company - we can say with confidence you have nothing to worry about with CWS. We dropped our boat off today for the 20 hour service and Nate was diligent in going over our concerns, and answering questions for us. And if all that wasn't enough - they taught our boys how to surf! Loving lake life!

We bought a new boat from Lake Norman Marina. We worked with Chris Tyrolt who was so kind and…read moreprofessional, extremely patient while he helped us build a dream boat and easy to work with through every step of this tedious process. He made this purchase most enjoyable. The boat is gorgeous. Jason who helped us in financing was professional, knowledgeable, and also a joy to work with. David was knowledgeable and patient as he gave us an expert tutorial. Burt was there to assist in getting our boat home and safely tucked away. He was amazing in giving us additional instruction that was very much appreciated. This team is to be praised for their efforts and all their heartfelt genuine care. We have never had such a seamless experience as this making a large purchase. They are truly a great group of gentleman and our experience with this company was unsurpassed. Thank you kindly!

We had the best boat buying experience. Even being in a different state they made everything so…read moreseamless. So quick to reply to all our texts and questions. When we arrived our boat was ready and we even got to enjoy some complimentary ice cream while we waited. The store is dog friendly as well, so the whole family got to hang out while we signed papers. Can't say enough good things, we will also be storing our boat here with them and I am sure the excellent customer service will continue.

Bob, you are the best! When no one could see me after I broke the shaft of my Ranger Bay Boat. You…read moremade no promises due to the short noticed and the amount of work but you made it happen and saved my from a long planned vacation. You are kind, honest and the best boat mechanic I have ever encountered. I will never forget you. Eduardo Hubard Tallahassee, Florida.

I'm new to the area and decided to call BRP based on the reviews I read online. I called and spoke…read moreto Bob. He asked me what was wrong with my boat and when I finished telling him what it was doing, he told me what he thought was wrong with it and how I could fix it. I did what he told me to do and it fixed my boat. It now runs great with no problems. I never expected a boat mechanic to turn down business and tell me how to repair my boat. I will definitely use Boat Repair Plus in the future and highly recommend them. They exceeded my expectations. Thanks for your help...Mark Wellden

We have purchased two Bennington pontoon boats from Brent and team and have exclusively used them…read morefor service on each. Every buying and service experience has been a pleasure! Brent is always accommodating and helpful and I would never take my boat elsewhere for service or hesitate to buy another boat from Brent of in the market.

Seems like they were extremely happy to take my $45,000 for a new pontoon boat, but when it came to…read moreservice and me renting a trailer, I got two or three different stories from two different people about trailer availability!!!!! Ticked off, to be polite and say the least, about getting my initial service. Supposed to have been 7/19 or 7/20, now it is sometime next week!!!!!----if I am lucky!!!!! Story may change again?????

We recently purchased a boat from Talley's Pier 77 Marine, and I cannot recommend them highly…read moreenough. Honestly, when we walked in, we had zero expectations of buying from them. We were already set on a different boat at a different place, but so many people kept telling us to check out Talley's that we finally decided to go--more out of due diligence than anything else. That decision changed everything. The first person who greeted us was Billy, the owner himself. He spent a long time with us, not trying to "sell," but genuinely educating us about boats in a way that was actually enjoyable and easy to understand. Shortly after, we met Taylor, our salesman, who was equally patient, friendly, and never pushy. He walked us through the two boats we were considering, answered every question we had (and we had a lot!), and took us outside to see them in person. When we mentioned wanting to grab lunch to think it over, Billy insisted that anytime you buy a boat, you should be able to test drive it. That was something no one else had ever told us. True to his word, Taylor met us later that afternoon at Ramsey Park and gave us a full test drive. That was the moment we knew--we had found our boat. The customer service didn't stop there. When the boat was delivered, Tommy spent the entire afternoon with us--from 1:00 until after 5:00--going over every detail. He walked us through how to use the boat, anchor, navigate safely, and even took us out on the water to practice. As first-time boat owners, that level of hands-on training was invaluable. Within one afternoon, I felt more confident about our boat than I do about my own car. Our boat is mechanically sound, looks brand new, and came with the peace of mind of a warranty--something that mattered a lot to us. And on top of all that, it checked every box: comfortable for my 85-year-old mother-in-law, beautiful on the water, and easy to handle. We asked a thousand questions along the way, and every single one was answered with patience and care. What really stood out, though, is how much they made us feel like family. They reassured us that if we ever needed help--whether it was a question, a breakdown, or just getting comfortable with the boat--they were only a phone call away, even giving us personal cell numbers. Who does that anymore? If I had to come up with a one recommendation, it would be this: they need a merch store. They did send us home with a Regal hat (which we love), but a Talley's T-shirt or sweatshirt would be amazing--because after this experience, we'd wear it proudly everywhere. We never planned to buy from Talley's, but after this experience, we'll never buy from anywhere else and if you needed a sign you need a boat, this is it. Thank you, Billy, Taylor, and Tommy, and all of the staff, for going above and beyond!

Purchasing a Boat can be a very stressful experience, especially for a first time boat buyer. When…read moremy wife and I first started doing research on brands through watching countless videos and reading different websites, it's clear that there are many great boat manufacturers that are out there in the market to suite the different buyer needs. However, the one thing that is certain is that not all all dealers who carry those boat are the same when it comes to professionalism and service. We had 3 brands that we narrowed our search down to and began reaching out to those dealers asking high level questions about the inventory, their thoughts on the models we were interested in, and various other questions from storage to maintenance that extend far beyond the initial purchase. There was really only one salesperson who went above and beyond to make sure I felt good about investing my time in stopping by their dealership to take a look at the boat of interest. Ed Florentino Jr. sent me about a dozen videos and sound clips explaining the differences between options I've had questions about, engines, and even a clip about how to winterize the boat before I even confirmed a demo with him. I immediately confirmed my appointment with Ed and drove out to Charlotte with my wife for a test drive. The experience could not have continued to be better but it did. Ed spent a good 30 minutes understanding what we were looking to get out of boat ownership and what was important to us. He then invested another hour showing us the boat and letting us get a feel for the Regal LS2. At no point did he try to sell us the boat we were on but just continued to ask questions and listen to our answer - if you're in the profession of selling you can appreciate this very much. Sara and Sharma were wonderful to work with providing insight and flexibility into the financing and answering additional questions for us as well. We were in and out of financing/paper work in no time. On our delivery day, Ed spent a good 5+ hours with us going over towing a boat, launching/retrieval, to docking. As new owners who were initially nervous and excited, I can't thank Ed for the time he spent with us to make sure we felt comfortable with our new boat and ensure that our first experience as boat owners was positive. To Ed and the staff at Talley's Pier 77... we can't thank you enough. There was something that Ed said that really stuck with me... " My job as a salesperson begins after the sale". I firmly believe that Talley's Pier and Ed live by those words, and while our next boat purchase is far out, we do know where we will turn when it's time for an upgrade!

I do not get on Yelp very often. Only when I've had an exceptional experience, or wish to keep…read moreothers from making the same mistakes I did. Morningstar completely lost my trust when they charged us for "cosmetic damage" to the boat. We didn't run into other boats. We didn't have trouble docking. We had a sober captain the whole time.. They charged us for pulling the boat up onto a sandy beach. No damage to the boat or motor, just some sand on the toons. Total fiasco trying to get our deposit back. Horrible communication. Will never go back.

Morning "one" star Marina could have been a great experience leaving us with lake memories from a…read morewonderful pontoon rental trip. However, it ended up a disaster due to credit card holds and fines.... When we arrived back to the Marina, we were told that a GPS had sensed we were too close to the beach and they would need to do a full inspection of the boat. A $2000 hold was put on our credit card, for what seemed like forever!! The problem? The boats already had heavy wear and tear prior to our using them (they looked pretty old). There were no pictures or pre-inspection done with the party, so I question how they know what party caused the damage. When I asked the manager for any proof the damage was caused by our party, he said something along the lines of "We just know, we looked before". The boat is taken it multiple times a week and we were very cautious about keeping the boat damage-free (raising the trim, using buoys etc.,). My question for Morning "one"star... Did going too close to the beach cause the radio to break as well? (it was never working from the start) based on their logic we should replace that too. In the end we were charged a hefty fine with no real way to do anything about it. Part of me wonders if it was because we were all in our mid-20s and easy targets, hmmmm. Skip Morning-one-star marina and rent somewhere else