Jake got my hot tub back up and running after all of the pipes had busted from a deep freeze. He…read morewas great to work with and the communication was flawless. I highly recommend!

Great service. He was responsive and professional. He explained everything clearly, found the…read moreproblem, and gave me a fair price. I'd definitely use him again.

1. We requested a refund 3 separate times. It was only after we contacted the corporate office that…read morewe received this response. Pool Scouts never said there was an issue with the refund - in fact, this is why we discontinued using them last year. They said they didn't receive an electronic payment, forcing us to go to our bank to prove it was sent. Again, they blamed processing. 2. We paid a private company to perform an inspection on our property regarding our pool and issues with Pool Scout. Without our knowledge or permission, Pool Scouts contacted this company and received partial information on the report WE PAID FOR. Under no circumstances should this have happened. 3. We received an email from this company saying they wanted us to call them directly instead of calling their corporate office or writing reviews. I will let you figure out why they'd prefer those methods.

From the owner: Pool Scouts of Huntsville, provides professional pool cleaning and pool maintenance services in…read moreHuntsville, helping homeowners enjoy clean, safe, and swim-ready water without the hassle. Our trained technicians deliver reliable pool service, handling everything from routine pool maintenance and water balancing to specialty pool cleanings using modern tools and proven methods. Whether you need recurring weekly pool care or a one-time deep clean, we provide consistent results and friendly service you can count on. Spend less time scrubbing and more time enjoying your pool. Schedule your pool service with Pool Scouts today.

Danny bought a new pump motor, burned it out by not connecting it properly, then took my money to…read morebuy and install a new controller and never bought it, any left me in the lurch. He still owes me for the motor and the controller. I had to have my hot tub repaired by another repairman.

From the owner: 20 plus years Experience. Fast response read more

Great service. Expedient. Fair and well priced. We reached out on Saturday and had our spa serviced…read moreon Monday. Thank you for helping us out.

Tom showed up when he said he would and got my Artesian spa up and running and gave me valuable…read moreinsight to its operation. I highly recommend Spa Doc.

Premier pools was fantastic to work with. From start to finish they were always there to answer…read morequestions and address concerns we had during the build process. Andy was very responsive and had answers quickly during the design phase. Very knowledgeable and helps you see your vision before the ground is dug. Drew was awesome during the build phase of the pool. He also answered questions quickly and if he couldn't get back that day he always responded the next. Both of these guys were very polite and always made sure we were getting what we wanted. Even after they turned the pool over to us, they are still answering questions we have and really care they gave us a good product. With it being such an investment, we appreciate them being there when we need them. If you have any doubt about choosing a pool builder, don't with Premier. We would use them all over again. Only have 1 complaint during the build process, and that was Drew is a big LSU fan.. Don't hold that against him. He did a spectacular job with our dream pool!

WORST EXPERIENCE EVER!!! It has been over 7 months since…read moreconstruction on my pool began, and the project is still not complete. What should have been an exciting experience has turned into a 7 months, and counting, nightmare. The issues started from the very beginning and continued throughout the entire process, from the pitch and excavation to the decking and concrete work, which was installed without rebar. Dirt removal was another challenge, they removed it when I told them several times I needed it for grading. Even worse, there is a noticeable crunching sound from gravel beneath the pool when walking on the tanning ledge. I was told this is "normal," but it certainly does not inspire confidence in the quality of the installation. To be fair, the owners and staff are very friendly and personable. Unfortunately, being nice does not make up for a lack of communication, accountability, or follow through. They will tell you exactly what you want to hear, then disappear for weeks at a time with little to no updates. Their "pool school" was also disappointing and provided very little value. One recurring explanation for delays and missed commitments has been employee turnover and internal miscommunication. After months of excuses, I no longer find those explanations credible. As the customer, I should not have to suffer the consequences of their staffing or management issues. A swimming pool is a major investment. You are trusting a company with tens of thousands of dollars and expecting professionalism, quality workmanship, and timely communication. In my experience, this company failed to deliver on all three. If you are considering this company, I strongly encourage you to do extensive research and continue shopping around before signing a contract. 0/10, I would not recommend! Buyer beware. (Oh, For the terrible decking/concrete pour they gave me free cool decking that they claimed they subcontracted out. They didn't! Premier Pools did it themselves and didn't finish. I wasn't surprised, that's just how they do business.) RUN! UPDATE: We finally did a night swim and with the pool lights on, you can see clearly see the bulges/bubbles on the deep end floor. The foundation was not smooth when they installed it. Crunch, Crunch, Crunch

Used there spas delivery service to move a spa we bought from someone in the neighborhood…read more Handled the spa with care and ease. Very professional and very knowledgeable. Kept us informed of their timetable. Would highly recommend their services.

Extremely detail oriented, great communication and very timely. I appreciated that they didn't try…read moreto charge outrageous prices. They were very knowledgeable and helpful. 10/10 recommend and planning to sign up for the cleaning/maintenance services. Glad I found moore's spas. They did a much better job getting my hot tub into a tight space than the company I purchased my hot tub from. Above and beyond excellence.

I am very pleased with my service. I would highly recommend the company. The owner, Jeff, is a very…read morenice person.

I was totally disgusted with the lack of professionalism from this company…read more Used them last year and it was mediocre but wanted to give them a chance this year Contacted the first week of March and they kept saying it would be next week. 2 and a half months later they still had not come out. I would avoid.

We had a motor pcv connection leak for our jetted whirlpool tub…read more Matthew found the leak. The pump motor was not secured to the floor and when the pump was turned on the pump motor would vibrate and move around. The vibrations caused the pvc pipe connected to the pump to become loose and leak. He secured the motor and repaired the leak. He also noticed the ground wire of the pump was not grounded so he got it grounded too. If the ground wire had come in contact with the tub someone would have gotten electrocuted. Matthew fixed all those things and was finished in about an hour. Now out whirlpool works safely again. Great good. Great price. I would hire him again.p

Matt did a great job getting our spa back up and running after it being down 10 months. He was very…read morethorough with his cleaning!