I have mixed feelings about leaving this review because there are people at this practice that I…read moregenuinely appreciate. First, my hygienist is wonderful. She is consistently kind, professional, thorough, and one of the main reasons I've continued coming back. I also have a great deal of respect for Dr. Vallo. He was my original dentist, and he ran an efficient, organized practice. I'm sorry to hear about his health issues, and I wish him nothing but the best. Unfortunately, since his departure, the office has steadily declined. Communication has become the biggest problem. It's nearly impossible to reach someone at the office directly because calls almost always go to an answering service, and messages frequently aren't returned. Even when I call for simple status updates, I often don't receive a response. Wait times are routinely long. The office used to make those waits more pleasant by offering coffee or water, but those amenities have quietly disappeared. While that's a small thing, it reflects a larger change in the patient experience. I've also witnessed multiple patients expressing frustration over billing issues while sitting in the waiting room. Whether those situations were ultimately resolved or not, it's concerning to see those conversations happen so often. There also seems to have been significant turnover among the front office staff, and communication has felt inconsistent for several years. My Invisalign experience has been especially disappointing. I wore my aligners exactly as instructed, yet whenever an issue came up, I often felt as though the assumption was that I hadn't been compliant rather than considering there might have been an issue elsewhere in the process. The team provided very little explanation about what to expect, why certain procedures were being done, or helpful tips--such as keeping previous trays in case the next set didn't fit properly. There were even occasions when incorrect dates were written on my Invisalign schedule, and I had to correct the timeline myself. Asking questions often felt like I was inconveniencing the staff instead of being an informed patient. The final straw has been the completion of my Invisalign treatment. I paid for my final retainers, was told they would arrive in four weeks, and now it's been over nine weeks. I still don't have them. I've been told it's due to an Invisalign backlog, but I haven't been given updates, tracking information, or returned phone calls despite multiple attempts. It has left me wondering whether the order was submitted when it should have been. I truly wanted this practice to remain my dental home because it's conveniently located, I love my hygienist, and I had such a positive experience when Dr. Vallo was there. I also didn't want to start over with a new dentist after more than three years as a patient. But after repeatedly leaving appointments telling myself, "I need to find a new dentist," I'm finally accepting that this practice is no longer providing the level of communication, organization, and patient care I expect. I sincerely hope they can address these issues because there are good people there, and I know this office is capable of being much better than what I've experienced.

Doctor Alsakati was very professional and caring about his patients to ensure they were happy with…read morethe results of my procedure. Also his assistant Paola was extremely helpful and nice I would recommend them to anyone needing a referral for dentistry The entire staff is awesome including Anthony Michelle Shayla and Kelly

As someone from Carrollwood, no matter where I have moved in the Tampa Bay Area, even St. Pete it…read moreis worth the "drive"! I have seeing them since 2018 and been through a few procedures.... employers insurance programs etc. and every time things run smoothly. Having an in house dental program through the office helped me keep up on my basic dental care! Dr. M is Very Personable and his entire staff are friendly and helpful! Highly Recommend this office/practice. It's not just a job to them it's like family!!!

Dr. Mancuso is professional, gentle, and knowledgeable. When I called for my first appointment in…read more2016, I hadn't realized that he took over the practice. I was nervous because I had been seeing a mediocre dentist and this office was highly recommended to me by loved ones. For whatever reason it eased me to know he was also Italian. His genuinely friendly staff calmed my worries during the first visit. First impression of the layout and decor was "outdated, in serious need of some love." I think they've started renovating but don't let that discourage you. I've been several times and enjoyed each visit, even when I was in pain or discomfort from pre-existing conditions. First dentist office to quote under $500-$600 for a mouth guard. Using one every night has been a game changer for this chronic grinder. Dr M has helped me significantly and has improved my quality of life. Although the middle of Carrollwood isn't convenient for everyone, I highly recommend if you're in need of a skilled dentist!

I am not a big fan of Dentists or their offices, but my opinion has completely changed after…read morevisiting Smile 360 in Riverview, they are FANTASTIC! I live in New Tampa and looked long and hard to find a great dentist. My research paid off. Nicole, the Receptionist, has the kindest, no pressure, no worries presence and she is very good at her job and just a kind human being. (Her customer service is 5 Stars). Brittany ( Dr. Byars) assistant is as kind and gentle and also gets a 5-star rating. I needed a root canal and a crown- I told them I was a chicken and did not want to feel a whole lot of pain - (I already had 5 days of a toothache) Thank Goodness for Dr. Byars! (who gets 6 stars!) He listened, explained the exact procedure, and what needed to be done. Once I agreed, Dr. Byars went to work - it was painless. I was so surprised (and HAPPY) that I did not jump out of the chair once! Follow-up instructions were followed, and I didn't have any problems or pain after the numbing shots wore off. For the first time in my life, I will have no issues if I need to go back to this team for my dental care. Thank You ALL at Smile360.

Very disappointing experience with this office…read more I came in because of their $49 new-patient promotion. During the appointment, the doctor focused mainly on one tooth and recommended treatment costing approximately $2,762. I did not feel that much additional testing was done, and I was not provided with a complete treatment plan. The biggest problem was the communication afterward. I requested additional information about the proposed treatment, self-pay pricing, and my dental images. Although some X-rays were provided, several important questions remained unanswered. I sent multiple follow-up emails and called the office several times. I was repeatedly told that someone would get back to me but I still did not receive the requested information or clear answers. Based on my experience, the $49 promotion felt more like a way to get new patients through the door before presenting them with expensive treatment recommendations. Combined with the lack of clear follow-up and difficulty obtaining basic information, the entire experience left me very uncomfortable. I would not recommend visiting this office.

I had a really great experience at this dental office. From the moment I walked in, the staff was…read moreincredibly welcoming--the front desk even remembered my name, which immediately stood out. Everyone greets you with a smile and takes the time to make you feel comfortable. The hygienist was extremely gentle and thorough. She walked me through everything she was doing, gave helpful feedback on my at-home care, and even demonstrated proper flossing technique using a model, which I really appreciated. It didn't feel rushed or impersonal at all. What I liked most is that there was absolutely no pressure. They clearly explained everything, showed me pictures, and were very respectful of my pace. When discussing future work, they said we could go over it at my next visit so I wouldn't feel overwhelmed--that meant a lot. Overall, the team is professional, kind, and genuinely caring. I'd gladly drive the extra distance to keep coming here. Highly recommend.

Beware-Beware-Beware. I went to this office because it is in the Delta Network and specifically…read moreconfirmed upon arrival. I set a consultation appointment for a tooth removal and implant. I was in some pain (5 out of 10) They said they could perform the work right away and sent in an attractive young lady who told me my portion would be $1415.10. I was thinking "I thought I had excellent insurance thru Delta, but maybe I was wrong" She kept pushing "pay the amount and you will be all set, your pain will be gone and the work will be complete" I felt like I was at a used car dealership, I'm in sales and recognized the sales techniques. Against my better judgement I had the work performed. The assistant Michael was very polite and caring, the dentist was nice, it was a tough extraction but she did it successfully. The next day, after the fog wore off I checked with Delta Dental Insurance and discovered MY INSURANCE WOULD COVER 80-90% OF THIS SERVICE.!!!! Also, the Delta Rep told me the maximum reasonable and customary allowance was around $770.00. THEY CHARGED ME DOUBLE.!!!! (They did give me a small discount $141.00) which I appreciated. How can a business do this to a customer???? How can they sleep at night treating people this way????? My primary dentist I go to in Riverview is SO awesome and ethical. She charges the required amount and does not over-sell you on anything. Maybe I got spoiled. Please beware. I not necessarily recommending you avoid this office, just be knowledgeable on your rights and what your insurance covers. Don't become a victim. My name is Robert Melio, I have lived in Brandon/Tampa area 31 years, and stand 100% behind the validity of my statements and I appreciate websites like Yelp to warn others. Thank You..

I'm a dental punk but the entire staff put me at ease by explaining each step of my dental program…read moreand what it detailed. I've already made next appointment.

The minute you walk in they are so welcoming so friendly. It's been a long time since I've been to…read morea dentist and knew I had to go, but after dealing with breast cancer the last thing I wanted to be is being propped and prodded again . So now that I'm a longtime survivor, I have to deal with my dental issues and Dr. Le! and her staff are one of the most welcoming people make you feel so comfortable. No matter how bad you feel about your teeth. HIGHLY RECOMMEND.!!!!!

This has been my primary dentist when I live in Florida for over 10 years. He is beyond…read moreprofessional, amazing at explaining in terms that I, a non dentist, can understand. Their scheduling is flexible. And the entire office staff are always so nice and friendly. I can't see myself going anywhere else. This is not my first time reviewing but deleted my old review because it wouldn't allow me to make updates. If you want a dentist that cares and deal with people that also care and understand- this is your go to dentist.

I chipped my front tooth last night (Friday) and was worried more would break off before I could…read moreget back to my hometown dentist. My boyfriend found a place open on Saturday but when I called them I was told no dentist was there on Saturday. I asked if they knew of anyone and she recommended Amberly Family Dentistry. I called them and got an appointment at 11am. They took X-rays and gave me the options to fix it. I went with the option to bond the tooth and am thrilled with the results. Dr. Persaud was awesome!

By far the best dental experience I've ever had, I went for a cleaning/checkup originally. I ended…read moreup having multiple cavities and in need or a root canal, the Dr came in right after my cleaning was completed and gave me a very detailed explanation and went over all my options without making it feel rushed or as if she was uninterested. Got me right back in 8am the next day and knocked out four fillings in under an hour! Didn't even feel the shots, which I've never experienced. Overall a great experience and I don't plan on going anywhere else ever again.

Where do I begin... I was a customer to this Dentistry for years. I went as far to get all four of…read moremy wisdom teeth pulled out at a different recommended dentist office since my dentist at this location wasn't offering this service anymore. Even after getting this service done, no one has checked up on me. I had an appointment scheduled after getting all four of my wisdom tooth pulled out; Then one of the Front Desk Associates calls me to try to schedule my appointment and instead of rescheduling my appointment, they just canceled my appointment and never called me back. It's been probably half a year now. I was a customer that came every single time they pre-rescheduled an appointment for me. I obviously trusted who they would recommend me to go to to pull out all four of my wisdom teeth. It took me a while to even write a review because I have a hard time with wanting to go to a different place to get my teeth cleaned, but the fact that I have not heard from anyone, Just disappoints me. If this is how you're gonna treat one of your regular clients, then I have no intentions of ever calling to rebook an appointment yet coming back. Last thing, My significant other continues to go here because he has invested money into getting his teeth done there with Invisalign or something like that. I have even told him to reach out to the front desk and mention my issue with them, and I still haven't heard from them. So you better believe once his Invisalign situation is done he will not be continuing to support this business. Even though I'm leaving a one star review because of my personal experience and disappointment, I do wanna say that I have had good experiences with the Dental hygienist there.

BEWARE OF OVERCHARGING!…read more I strongly recommend that any patient here carefully compare every charge to their insurance EOB. Do not assume the billing is accurate without verifying it yourself! After personally reconciling the office's patient ledger to my insurance Explanation of Benefits, I found over $5k in billing discrepancies. Line by line, I found charges that exceeded the insurance-allowed amounts. For example, one visit was billed at $467, while the allowed amount was $251. These differences were not minor--they added up to a substantial overpayment! What's troubling is that these discrepancies were not identified or corrected by the office. I had to do the reconciliation myself and bring it to their attention. After submitting detailed documentation, including a very detailed and thorough spreadsheet, persistent follow ups and ultimately escalated to take legal action until I finally received a partial refund, well beyond the expected timeframe. Even now, the amount is not fully resolved, and $252 remains in dispute. When billing discrepancies of this size only come to light after a patient conducts their own detailed audit--and then require weeks of pressure to partially correct--it raises serious questions about billing accuracy and internal oversight. Also want to note that they require full payment for procedures up front and don't take in account estimated insurance proceeds. As a result, I ended up over paying by more than $10k! What makes this whole situation worse is that I used to really like this office, had a lot of trust and respect for them but the way I've been treated ever since I started questioning the charges has done a complete 180. They consistently made me feel like a burden and the "bad guy". They did not take accountability at all for the issue and continue to argue with me with no substantial back up. Regarding the actual dental work I received - when I went in to switch out my temporary crowns to the permanent ones (I got crowns on almost all my top teeth), I really didn't like them and weren't like the temporary ones I was wearing for a few weeks. I was almost in tears trying to advocate for myself before they permanently cemented them. They made me feel bad for sending them back, I'm so glad I got the courage to speak up and not accept something I did not like. Ultimately after the second visit, they ended up looking really good but after everything I've dealt with recently, I certainly won't be returning. Who knows how much they overcharged me since 2019 when I first started coming here! If you chose to go to this office, please make sure to pay close attention to your patient charges and the amount they submit to your dental insurance (they should match)! If they owe you a refund, Florida recently based a law that makes it unlawful for healthcare providers to hold onto amounts owed to patients for overpayments over 30 days.

1 star I'm writing…read morethis carefully, because I want anyone reading it to understand this isn't a rant -- it's a timeline. Before I ever came in, I called the office and asked directly: will this visit cost me anything? I was told no. Then at the front desk, I asked again -- and asked specifically whether they had verified my insurance. They said yes, verified, no cost to me. Two separate confirmations, two separate conversations. Weeks later, a $125 bill arrived. When I called to question it, I was first offered a "courtesy discount." Then, suddenly, the story changed: oh, actually, insurance covered a portion -- you only owe $25. Read that again. The bill went from $125 to $25 only because I called. So which is it? Either they never actually verified my insurance before billing me -- meaning the "yes, it's verified" I got twice was false -- or they sent me an inflated bill and hoped I'd just pay it. There is no third option, and neither one is a "mistake." When I pointed out I was told there'd be no cost at all, the answer became "we don't guarantee insurance coverage." Then why did your staff guarantee it -- on the phone AND in person? Nobody said "we can't promise coverage" either time I asked. That disclaimer only appeared after the bill did. A policy you invent after the fact isn't a policy. It's a cover story. To be clear: this is not about $25. I can afford $25. This is about an office that told me one thing twice, billed me five times that amount, and only corrected it under pressure. If I hadn't called, they'd have my $125. How many patients just pay? And it fits the pattern of the entire visit, which was one long sales pitch. I was told I needed gingivitis therapy, antibiotics, AND a deep cleaning at premium prices. They pushed a CT scan, which I declined -- thank God, given what their billing looks like. They even tried to sell me Invisalign, which I never asked about. So I got a second opinion: another dentist told me the antibiotics were not necessary and quoted the deep cleaning at a fraction of the price. The treatment plan wasn't built around my teeth. It was built around my wallet. The front staff is polite -- I'll give them that. But polite is what a sales operation is supposed to be. I've been to Aspen Dental, and at least Aspen never told me twice a visit was covered, billed me $125, and then "discovered" it was $25 when I complained. This is the first dental office I've ever ranked below Aspen Dental. Let that sink in. I've since switched to Bay Premier Dentistry: honest pricing quoted upfront, no surprise bills, excellent work, zero sales pressure. Night and day. What happened at this office isn't "just how dentistry is" -- it's a choice this office makes. To be honest, I wouldn't go to this dentist at all. But if you come here anyway: get every cost in writing before sitting in the chair -- verbal assurances from this office meant nothing for me, twice. Check every bill they send against your insurance's explanation of benefits, because mine was five times what it should have been. Decline anything you didn't come in for, and get a second opinion on any treatment plan. I am reporting this to my insurance company. Not for the $25 -- for the next patient. I understand people are in different financial situations, and I don't want someone getting screwed who can't afford it. A surprise $125 bill built on false assurances could really hurt the wrong person. Shame on them.