We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Really great customer service from Tiffany's team. Special shoutout to Krista. Thanks Krista!read more

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Heather Love made what could have been a stressful process (welcoming our first new teen driver!)…read moregenuinely easy. She walked us through adding our son to our policy, setting him up with life insurance to help build his profile, and found ways to bundle our coverage to save money -- all in one delightful conversation. On top of being incredibly knowledgeable, she's patient, funny, and kind, which made a big difference when we had a million questions. Traci's staff is always wonderful, and I'd definitely recommend Heather to anyone.

I can't believe that every time I call, I get a live person! Traci's staff (Alyssa, Beau, and…read moreVicki) are always patient with our questions. And Traci herself is the consummate professional. We have used them for two properties now, and just recently bundled everything with them. I think you will be very happy with their service.

Amazing people to work with. All renewals done on time. All requested paperwork issued timely…read more Great rates and awesome customer service. Definitely would recommend Broad Spectrum Insurance for business or personal insurance needs.

I have never had an issue. I love BUNDY she is great and always advocates for me even after I bug…read moreher with so many questions :) She has even advocated for me with the Department of Auto Insurance when I needed the support /backing of my broker. I have never met Dimitri but don't let Bundy go she is an asset to your team.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

I made a first-time call today and spoke with Zoe, which was incredibly thoughtful and helpful, and…read moretook the time on the phone to make some excellent suggestions and referrals. Highly recommended!

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

Great at selling, but MIA when need to do a medical re-evaluation…read more Great at selling, but MIA when need to do a medical re-evaluation.

Really helpful for my personal health insurance. The instant quote made me a nice portal.read more

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

I am having a really horrific experience with this office, particularly Joel Mercado and Vicky…read moreSzeto. After they wrote our policy, the insurance company has made an ambiguous request for a "certification on our roof". After meeting with multiple licensed roofers, we couldn't figure out what "certification" meant and who could provide it. After a long wild goose chase, Joel and team investigated and told us that they have no idea what is needed to comply with the policy the wrote. So even though we have not filed a claim or anything significant has changed, for what appears to be an administrative hurdle, we will need to switch insurance providers. Understanding that brokers don't have control over insurance company decisions, I'd like to think that the value of working a good broker is that they will partner with you in problem solving after they have sold you something -- even if at the end of the answer is that your business needs to go elsewhere. This 100% feels like Winky Wong's office gives you care for the sale, but isn't going to invest time or effort to maintain that after the sale. I would stay away from this office.

I love working with Erin - his attention to detail and follow-up is commendable. I highly recommend…read moreworking with EMF Insurance!

If you are in need of medical insurance or in need of making a change to your current policy, I…read morerecommend you give Erin Fish a call. He is very knowledgeable, courteous, honest and knows all of the ins & outs of navigating the intimidating insurance world. He will recommend a policy suited to your needs/finances or point you in the right direction, even if it is not signing up through him! Now that is what I call great service! In addition to individual and family health insurance policies, EMF also offers travel insurance (for trip takers, US citizens & students living abroad) and group health insurance. When I had to leave my job for medical reasons, I couldn't afford the astronomical COBRA coverage premiums(who can?)! I called Erin in a panic and he informed me that I would fall under the new COBRA subsidy program that was recently passed and I could retain my current insurance for 35% of the COBRA premium that is usually due for 9 months, which is much more affordable. Even my employer hadn't informed me of this, which almost cost me my right to exercise COBRA benefits! If it weren't for Erin informing me of this, I would have no coverage now whatsoever! I am very grateful to Erin for informing me of this and pointing me in the right direction! I felt that Erin truly cared about me as a potential customer-he answered all of my questions, was timely in e-mail correspondence and was very sensitive & responsive to my needs-good qualities to have in an insurance broker, IMHO. I felt 110x better after my phone call with him! I truly appreciate Erin's honesty and assistance and would definitely call him in the future if I need to purchase insurance, as well as refer others!