I have been trying for at least six months to have my name removed from the account that my husband…read morecreated at Shady Grove. When I call billing, I'm told that the clinic has to remove it, and when I call the clinic, I'm told that billing has to remove it. I tried again yesterday. Same story. This time the person in the billing department hung up on me when I insisted that my name be removed from this account. Essentially, no one is taking responsibility. Please think twice before dealing with this clinic.

After over a year with SGF and three IVF cycles, I cannot recommend this clinic to anyone seeking…read morecompassionate, supportive fertility care--especially if you have a complex medical history. I worked with two doctors, Dr. Brahma and Dr. Gay, who seemed kind on the surface, but due to the structure and culture of the organization, they were unable to truly provide patient-centered care and support. I am a cancer survivor with low ovarian reserve, and instead of feeling supported, I constantly felt rushed, pressured, and dismissed. SGF made it seem like time was always running out, creating panic and urgency around decisions that should have been made with care and clarity. Yet now--after I've terminated care and need my medical records to move forward with another clinic--they are in no rush at all. I've been waiting over a month for my full records, despite multiple requests. Their delays are actively preventing me from taking my next steps. As for finances, I left over $10,000 on file with SGF after being told it would "lock in" my pricing. That money sat with them for over nine months--and the price lock promise was not honored. I also identified inaccurate charges on my financial statement and have received no response. SGF is excellent at ignoring you when your outcomes may negatively impact their success rates or statistics. Transparency was lacking throughout my experience. Outside of the kind nurses who draw blood and perform ultrasounds, the level of patient care was deeply inadequate. Communication was disjointed, doctors were rarely accessible, and I was passed between nurses with no continuity or follow-up. If you're coming in with a "difficult" case, like mine, do not expect encouragement--or belief in your ability to succeed. But I believe in mine. Through holistic healing and with a more supportive, compassionate team, I know I will have my baby elsewhere--surrounded by care, respect, and love--none of which I felt at SGF. Please be cautious before entrusting your heart, body, and finances to this practice.

We had an extremely complicated infertility journey that included many rounds of IVF and,…read moreunfortunately, several losses. Dr. Fogle was nothing short of amazing to work with. Every step of the way, she was available and more than willing to listen to our concerns, explain everything clearly, try things the way we wanted to do them, and was incredibly compassionate. She also constantly checked in with me regarding my mental health, which I really appreciated. She went above and beyond her job description in countless ways, and my husband and I cannot sing her praises enough. We welcomed our baby girl in March of this year, and to say it was all worth it would be the understatement of the century!

Dr. Smeltzer and her team were phenomenal throughout our entire journey - incredibly informative,…read morecompassionate, and always happy to address every question we had. I can't recommend ACRM and Dr. Smeltzer enough!

I originally booked my appointment approximately two weeks in advance. However, when I later…read morechecked the system, I noticed that my appointment had been moved one week later without my knowledge or consent. I did not call your office to request any change, nor did I receive any confirmation email or phone call regarding this rescheduling. When I contacted your office to ask about this issue, I was told that the change was made at the patient's request, which is incorrect. I clearly stated that I did not request any change and asked how my appointment could be moved without my authorization or notification. Despite this, I was informed that nothing could be done, even though the mistake was not mine. I then politely requested that the staff check with the doctor to see if I could come at any time on my original appointment date, as I am flexible. I was told that the staff member would check with the doctor and call me back. Unfortunately, I never received a call. When I followed up later the same day, I was told that the staff member was still "in a meeting with the provider." When I called again several hours later, I was told to hold, and then informed that she "did not mean to call" me at all. This response was extremely dismissive and disrespectful. As of now, I am still waiting for a callback. The lack of communication, accountability, and basic courtesy from the front desk staff has been very disappointing. This situation reflects very poorly on your office's patient service standards. I hope this matter can be reviewed seriously and corrected as soon as possible. I would appreciate confirmation of my appointment status and an explanation of how this situation occurred.

I became a new patient couple of months ago after my Dr. retired and today my daughter went to Dr…read more Moore's office. I highly recommend this office. Dr. Moore is very professional, to the point, and very kind. YS

I've used multiple clinics and never have I experienced so many errors and lack of quality of care…read moreas I did at RBA. Their responsiveness through the portal is 1 to 2 days, even if urgent. There is no number to call to speak with finance. It took almost two months to get a simple prior auth with our insurance due to RBA sending incorrect records and delays with resending. Then, we needed a new prior authorization sent which again was declined due to missing information. We lost multiple months and cycles. Their clinical team is rude and provides inaccurate information. They schedule for incorrect procedures, or none at all (good luck getting a call back to schedule!) Scheduling simple tests also takes 2 to three weeks. Their app is constantly down but thats the only way to communicate with anyone. Doctors provide completely unrealistic timelines and outcomes.They are not on the same page with anyone on their admin team RBA is also more expensive than others. Go elsewhere if possible. I've used Emory for egg freezing and although their billing team is difficult to work with, and they are a bit more expensive, it is worth the communication standard and lack of errors

I wasn't going to write a review because the doctor I saw, she was amazing and I loved her…read more Unfortunately, you only see the Dr once or twice throughout the whole process for an egg retrieval and I have never had a worse experience. When I requested to speak to someone about it numerous times I was completely blown off except by the Dr who said she would express my concerns. There were issues with misrepresentation of services, surprise billing, breaking hippa by an anesthesiologist who confused me with another patient and then realized her mistake and shared some of that patients history with me as an explanation further breaking hippa. There were repeated communication failures that have resulted in financial harm, added stress and compromised medical care. When my specialist called the answering service needing to speak to my Dr the message was never sent to her, they were never directed to a Dr on call and no one spoke with him. Drs don't usually call on the weekend unless there is a serious concern which there was and had my Dr been made aware there is no doubt in my mind she would have reached out. Additional issues include: * A $280 charge for laboratory tests that were never drawn that I had to spend time and energy getting them to remove because I didn't have them done there. I uploaded results from my dr after she has them done and it only cost me about $30 * A promised billing call that never occurred * Constant incorrect pricing - they documented the FDA exam pricing in an email and then tried to overcharge me after and I had to show their staff the email so they would match it While individual staff members have been courteous, the administrative and billing practices reflect poor coordination, lack of transparency, and disregard for patient safety. I will finish the review when I have more time but if you are looking for a fertility clinic I cannot recommend them. They told me one cost and charged me another, ended up costing much more then I was told I'd spend, we're not good about communicating, didn't provide all my records when requested and the other Dr I dealt with for my removal, seemed like he had a bad bedside manner and seemed rushed and uncaring.

It is very hard to get in contact with them every time. I have gotten a hysteroscopy done and have…read morespoken to the lady that takes care of following up with you, but we have not gone back because the male doctor over there always goes over the same thing every appointment. For one appointment we went in and he kept us waiting in the cold waiting room for an 1 hour and a half and there wasn't even an apology. After that we had a 2 hours with him which he kept saying the same thing 4 or 5 times in a row. Not even one time did he look up at us. His head was looking down on the papers the whole time reading our file and there was no eye contact. The next appointment was a little better. He left me in the waiting room for 45 minutes - came in and told me that they couldn't do anything else till my sugar was under control and then left. I was mad because he could have at least told me on this phone and not wasted my time with just that I dont like to go to a doctors office and not feel like they are not talking to us. I gave 2 stars for the lady that was taking us through the steps for the ivf, because she was very sweet, but we just stopped going now because of all of this. They have a telephone line that you need to call 4 or 5 times before they even respond. I switched from my other doctor because my family doctor told me that the outcomes over here are wonderful and they have a better success rate. But their customer service and following up sucks!! They are supposed to make this process easier, not harder.

Update: I pulled Timeka to the side at my last appt and had a nice convo with her abt being rude…read more She was very apologetic and it felt sincere. I told her abt the bad reviews she has on the net and I don't think that sat well with her... hopefully there's a change. I'm all for second chances!

I am incredulous. I was already on progesterone and testosterone but transferred my gynecological…read morecare to Complete a few months ago, thinking since they concentrate on just gyno care (not also ob) they would be helpful in everything post-menopause. My first visit was thorough and delightful--I was told the increased levels of hormones they prescribed and adding estrogen was going to protect my heart, brain and bones and help me lose some of my menopause weight. I came for my follow up and she did not have record in front of her that I had previously been on any hormones, so I had to start over explaining. She was short and did not follow up with the pelvic floor therapy she had told me she would find out about for me. Yellow flag. The kicker: this week, after being 6 years post-menopause, I started heavy dark brown bleeding. I had fallen the day before and was very worried this bleeding was related. I was scared and called, was transferred to the nurse's line--she never called me back. I ended up in Urgent Care who sent me to ER. After the stress and expense of that I was released--hours and many tests later they no idea what was going on. The next day I called and left another voicemail for the nurse, saying I wanted help, for somebody to tell me how to wean myself off these hormones. Never heard back. Later that day I started a "normal" period! I called yet again on Friday morning , this time to leave a voicemail message with the front desk that I wanted a medical professional to call me. I did not hear back. I have never in my life been treated this way by a medical facility, I cannot even believe it. There is absolutely no excuse.

This review is for Dori Kasparek, who examined me one time. She may have several degrees but she is…read morenot honest. I was a new patient to the practice and she examined me and suggested a hysterectomy for minor fibroids that I had for years. I religiously had GYN visits for the last 10 years and had been tracking the fibroids. To have someone tell me they grew that much within 12 months sounded incredulous so I had a second opinion. As expected, I did not need a hysterectomy. Of course, I never went back. BEWARE! Also the AC was broken and they offered me water from a urine sample cup. Of course I said no thank you. Just an unprofessional practice all around. I was never so degraded by a healthcare practice in my life. I have happily moved on to a REAL GYN doctor.

Acupuncture was something recommended to me for a loooong time…read more I was afraid and it seemed a very unusual treatment, also, did it work? So I just didn't go. It was just too different for me. And needles? Are you kidding? (Actually that made me kind of curious, how does it work?) But my health got pretty bad and I was willing to try anything to feel better. I started trying acupuncturists in the big city... I kid of lucked out, the third person I saw... wow! She was amazing. I saw her for years. Those visits healed and changed my life. I couldn't believe I had waited to long to try it, there were such profound results available to me after just a few visits with someone great. So I kept it up, she kind of became my therapist, life coach, doctor all in one. I was very happy and told all my friends who were interested in acupuncture. (Who agreed, so I have some credit here on knowing a good acupuncturist when I get poked by one.) Unfortunately, I had to move too far away for visits - I could no longer see her. In my new location, I started searching and searching for someone as good. I tried several acupuncturists, and the experience was... okay. Sometimes even very strange. And one, kind of terrible, to be honest. But I wasn't going to give up. I knew how much wellbeing there was possible, I knew how good it COULD be. After two YEARS of looking, I found Julia Shengaout! This acupuncturist is one of the best in the country-IMHO! She really knows what she is doing, is caring and listens. I have been a patient for a long time and she is stellar. Her insight on acupuncture points, her bedside manner and her administrative perfection are an incredible combo that is truly rare. If you are considering acupuncture, or considering traveling a little further outside your area, she is worth it! It's a dreamy cloud of rest and relaxation and I feel amazing every time I visit her. I'm so grateful that I found her and I want to save you time searching for someone else and also tell you, the time in these sessions is a gift to yourself. It is deep care. And it might seem unusual at first, but the rewards are INCREDIBLE. I rely on acupuncture as part of my overall care for many years and over that time it has helped me with asthma, allergies, back pain, joint pain, depression, stress, anxiety and worry, etc. It's not just the acupuncture itself, it's the whole visit, the realization, the consultation, the advice that is given and it's a very holistic approach to wellness. I have let the sessions feeling hopeful, happy and yes... blissed out. In the middle of the countryside is one of the best acupuncturists around. GO. If you have the opportunity, schedule a few visits. It's a cumulative effect and it really becomes a safe haven to have this special time/space for recovery and exploration. (I had started because I heard it could help with fertility - there are so many benefits!) Okay, it's obvious I'm obsessed. But when you find something that works when others fail, you get passionate. I hope you have a great experience - I certainly did! Thank you thank you thank you Julia Shengaout!

I have been having pains in my leg due to schwannomas (nerve sheath pressing on nerve itself). The…read morepain would happen at odd times and could be quite severe. Advil didn't help much, and I did not want to use the strong stuff. Finally I decided to try acupuncture. I am not comfortable with the needles, but apparently Julia has light hand. I almost didn't feel anything. She pinned me with several needles in my leg and my arm (what does arm have to do with it?) and left me alone for about 20 minutes. Then I left and did not think about the treatment for several days. In several days I realized that my leg hasn't been hurting! For the next month I forgot about the pain. After about 5 weeks it started coming back a little, so now I plan to go for another visit.

Staff is very warm, patient, expressive, detailed. Very gentle and professional. Victoria 10/10!!!…read moreHer personality, I told her how uncomfortable I was....she changed that quickly!! Her type of care is top notch! In an hour I was seen and done. In an hour!! Which actually didn't feel like an hour. Have to pay for parking. Free up to 30 mins FYI. Clean office! This is my first time visit, had to go downstairs to get blood drawn, wasn't a success. Wasn't feeling the vibe anyway. Went back upstairs, Melinda, she drew my blood so quickly, I didn't have time to pass out! Lol. Overall great experience!!

Thank you Dr. Dodder. I had such a great 1st appointment. I did have a situation because of…read moremessages were lost in translation. Dr. Dodder called me herself and was so kind. It was a miscommunication and I really appreciate Dr. Dodder calling me.

Women, look no further than Dr. Frederick and the rest of his Nile Women's Health Care staff. I…read morecame to Dr. Frederick for a 3rd opinion for a surgery and I left the appointment feeling ready to move forward with the surgery. This was something I was putting off for 2 years due to it not being urgent and fear of having surgery but Dr. Frederick explained the procedure in detail and answered all of my questions which made me feel comfortable compared to the other 2 doctors I met with prior. I had a wonderful first time surgery experience with Dr. Frederick and the rest of my care team from North Fulton Outpatient Surgery center. I knew I was in good hands with Dr. Frederick and that he would take good care of me and he did just that. My husband & sister were very impressed with Dr. Frederick as well as he took the time to explain the procedure to them the day of and answered all of their questions. He also called my husband immediately after the surgery to give him an update on how everything went which my husband very much appreciated as he was worried himself in the waiting room. Over the past 2 months I have recommended two of my coworkers to this practice for regular GYN care and first time OB care and they both had great experiences with the nurse practitioners that they saw. One of my coworkers even recommended her sister who came back with great reviews as well. Dr. Frederick hires the best doctors, midwives & nurse practitioners so whoever you see here you will be in good hands. I highly recommend Dr. Frederick and his team for any and all OB-GYN services that you may need. They have two office locations: Roswell & Johns Creek and delivery at North Fulton Hospital & Emory Johns Creek hospital.

Very rough c section recovery with Dr. Frederick. Hard to get ahold of, hard to get any help, bad…read moreoperation. I'd avoid at all costs.