When I started looking at fertility clinics I researched multiple, specifically looking at doctors…read moreand their bios. I really wanted a female doctor and found myself gravitating to Dr.Pavna Brahma. When I first found her, she was at RBA and after my first consult, I knew I wanted her to be my doctor. Dr.Brahma is incredibly knowledgeable, thorough, kind and informative. I came with a list of questions and she graciously answered all of them and even diagrammed parts that were extra complicated. She never made me feel rushed, or stupid and spent the time that was needed to ensure I was comfortable. I went through my first egg retrieval with her, which netted out to one healthy embryo (after blastocyst and PGS testing). As I was going through my second retrieval, I found out Dr.Brahma had left RBA and I was given a different male doctor (Dr.Toledo). I was saddened to hear the news of her departure and nobody would tell me where she went. Dr.Toledo helped me finish out Dr.Brahmas protocol, which resulted in 4 healthy embryos. I ended up doing two transfers with Dr.Toledo, which unfortunately resulted in two failed transfers. Dr.Toledo was not able to give me good guidance on what went wrong or provide a solid plan going forward, so I went looking for a second opinion. Coincidentally, my OBGYN, recommended Dr.Brahma who I found out was at Shady Grove. I got a copy of medical records and went to Shady Grove to visit Dr.Brahma. When she saw us, she immediately embraced us, and was so welcoming, it felt like seeing an old friend. She glanced through our records and was immediately able to pinpoint areas for improvement. We ended up transferring our remaining embryos to Shady Grove and after my first transfer back with Dr.Brahma, I got pregnant. Unfortunately, it didn't progress beyond 5 weeks because the embryo quality was too low. We continued to work with Dr.Brahma and about 9 months later, I was pregnant again and this time, we made it past 6 weeks, then 8 weeks and eventually graduated from Shady Grove and released to my OBGYN. I'm currently 18 weeks pregnant and I know I wouldn't be here without Dr.Brahma. She was our saving grace. She was always very honest and open with us about our options, supported us throughout and always came to the table with a strong plan. She never let me lose faith and my husband and I firmly believe she is one of the best fertility specialists in the country. We would recommend her to anyone trying to conceive. She has every quality you would want in a doctor: empathetic, smart, well researched, incredible bedside manner, great communicator, thoughtful and thorough. Our journey to parenthood is because of her.

I cannot recommend Shady Grove Fertility after my experience with Dr. Pavna Brahma and the complete…read morelack of accountability from SGF leadership afterward. I underwent three egg retrievals and spent more than $37,000 out of pocket, with suboptimal results. While I fully understand that fertility treatment comes with no guarantees, my concerns are about the management of my care. I have known, manageable--and disclosed--hypothyroidism, yet my thyroid was not monitored throughout any of my treatment. Thyroid function and TSH are particularly important considerations in fertility care, which makes this oversight especially concerning. During what was supposed to be my fourth retrieval, an unrelated appointment found my TSH significantly elevated at 6.78. What followed was contradictory guidance from the care team, including confusion over whether SGF's TSH threshold of 2.5 even applied to my retrieval. I ultimately stopped treatment based on their guidance and was left with more than $3,000 in medication costs. When I raised my concerns with Dr. Brahma, I was extremely disappointed by her response and what I felt was a complete lack of accountability, understanding, or willingness to work toward a solution. Even more troubling was SGF leadership's lack of response. I spent months trying to resolve this privately. After briefly speaking with administration, I was assured my complaint would be addressed. When I heard nothing, I repeatedly followed up, including six separate voicemails and portal messages. Communication completely stopped. Zero follow up. Zero acknowledgement. I never received further outreach or any attempt at a meaningful resolution. I work in healthcare operations and I find this completely inexcusable. Failing to follow up on a serious patient complaint despite repeated attempts by the patient to resolve it is both unbelievable and deeply disappointing. After three retrievals, $37,000+, serious concerns about my care under Dr. Brahma, six unanswered calls, months of escalation, and ultimately no resolution, I have zero trust in Shady Grove Fertility and strongly encourage prospective patients to look elsewhere.

I've had such a positive experience with ACRM since 2021 that I'm always recommending them to…read moreothers, and my family and friends have also been recommending ACRM too! Yes we have been fortunate to have successful egg retrievals, embryo transfers, and pregnancies that have resulted in healthy babies, but it's also because Dr Bonnie Patel and her team are incredibly caring and they have been responsive to each of our unique needs. From the nurses and the care team, to scheduling, to the finance team, I've always had stellar interactions in person, online, and over the phone. I am forever grateful to them and will continue to speak highly of them.

We had an extremely complicated infertility journey that included many rounds of IVF and,…read moreunfortunately, several losses. Dr. Fogle was nothing short of amazing to work with. Every step of the way, she was available and more than willing to listen to our concerns, explain everything clearly, try things the way we wanted to do them, and was incredibly compassionate. She also constantly checked in with me regarding my mental health, which I really appreciated. She went above and beyond her job description in countless ways, and my husband and I cannot sing her praises enough. We welcomed our baby girl in March of this year, and to say it was all worth it would be the understatement of the century!

I originally booked my appointment approximately two weeks in advance. However, when I later…read morechecked the system, I noticed that my appointment had been moved one week later without my knowledge or consent. I did not call your office to request any change, nor did I receive any confirmation email or phone call regarding this rescheduling. When I contacted your office to ask about this issue, I was told that the change was made at the patient's request, which is incorrect. I clearly stated that I did not request any change and asked how my appointment could be moved without my authorization or notification. Despite this, I was informed that nothing could be done, even though the mistake was not mine. I then politely requested that the staff check with the doctor to see if I could come at any time on my original appointment date, as I am flexible. I was told that the staff member would check with the doctor and call me back. Unfortunately, I never received a call. When I followed up later the same day, I was told that the staff member was still "in a meeting with the provider." When I called again several hours later, I was told to hold, and then informed that she "did not mean to call" me at all. This response was extremely dismissive and disrespectful. As of now, I am still waiting for a callback. The lack of communication, accountability, and basic courtesy from the front desk staff has been very disappointing. This situation reflects very poorly on your office's patient service standards. I hope this matter can be reviewed seriously and corrected as soon as possible. I would appreciate confirmation of my appointment status and an explanation of how this situation occurred.

I became a new patient couple of months ago after my Dr. retired and today my daughter went to Dr…read more Moore's office. I highly recommend this office. Dr. Moore is very professional, to the point, and very kind. YS

I've used multiple clinics and never have I experienced so many errors and lack of quality of care…read moreas I did at RBA. Their responsiveness through the portal is 1 to 2 days, even if urgent. There is no number to call to speak with finance. It took almost two months to get a simple prior auth with our insurance due to RBA sending incorrect records and delays with resending. Then, we needed a new prior authorization sent which again was declined due to missing information. We lost multiple months and cycles. Their clinical team is rude and provides inaccurate information. They schedule for incorrect procedures, or none at all (good luck getting a call back to schedule!) Scheduling simple tests also takes 2 to three weeks. Their app is constantly down but thats the only way to communicate with anyone. Doctors provide completely unrealistic timelines and outcomes.They are not on the same page with anyone on their admin team RBA is also more expensive than others. Go elsewhere if possible. I've used Emory for egg freezing and although their billing team is difficult to work with, and they are a bit more expensive, it is worth the communication standard and lack of errors

I wasn't going to write a review because the doctor I saw, she was amazing and I loved her…read more Unfortunately, you only see the Dr once or twice throughout the whole process for an egg retrieval and I have never had a worse experience. When I requested to speak to someone about it numerous times I was completely blown off except by the Dr who said she would express my concerns. There were issues with misrepresentation of services, surprise billing, breaking hippa by an anesthesiologist who confused me with another patient and then realized her mistake and shared some of that patients history with me as an explanation further breaking hippa. There were repeated communication failures that have resulted in financial harm, added stress and compromised medical care. When my specialist called the answering service needing to speak to my Dr the message was never sent to her, they were never directed to a Dr on call and no one spoke with him. Drs don't usually call on the weekend unless there is a serious concern which there was and had my Dr been made aware there is no doubt in my mind she would have reached out. Additional issues include: * A $280 charge for laboratory tests that were never drawn that I had to spend time and energy getting them to remove because I didn't have them done there. I uploaded results from my dr after she has them done and it only cost me about $30 * A promised billing call that never occurred * Constant incorrect pricing - they documented the FDA exam pricing in an email and then tried to overcharge me after and I had to show their staff the email so they would match it While individual staff members have been courteous, the administrative and billing practices reflect poor coordination, lack of transparency, and disregard for patient safety. I will finish the review when I have more time but if you are looking for a fertility clinic I cannot recommend them. They told me one cost and charged me another, ended up costing much more then I was told I'd spend, we're not good about communicating, didn't provide all my records when requested and the other Dr I dealt with for my removal, seemed like he had a bad bedside manner and seemed rushed and uncaring.

It is very hard to get in contact with them every time. I have gotten a hysteroscopy done and have…read morespoken to the lady that takes care of following up with you, but we have not gone back because the male doctor over there always goes over the same thing every appointment. For one appointment we went in and he kept us waiting in the cold waiting room for an 1 hour and a half and there wasn't even an apology. After that we had a 2 hours with him which he kept saying the same thing 4 or 5 times in a row. Not even one time did he look up at us. His head was looking down on the papers the whole time reading our file and there was no eye contact. The next appointment was a little better. He left me in the waiting room for 45 minutes - came in and told me that they couldn't do anything else till my sugar was under control and then left. I was mad because he could have at least told me on this phone and not wasted my time with just that I dont like to go to a doctors office and not feel like they are not talking to us. I gave 2 stars for the lady that was taking us through the steps for the ivf, because she was very sweet, but we just stopped going now because of all of this. They have a telephone line that you need to call 4 or 5 times before they even respond. I switched from my other doctor because my family doctor told me that the outcomes over here are wonderful and they have a better success rate. But their customer service and following up sucks!! They are supposed to make this process easier, not harder.

Update: I pulled Timeka to the side at my last appt and had a nice convo with her abt being rude…read more She was very apologetic and it felt sincere. I told her abt the bad reviews she has on the net and I don't think that sat well with her... hopefully there's a change. I'm all for second chances!

I am incredulous. I was already on progesterone and testosterone but transferred my gynecological…read morecare to Complete a few months ago, thinking since they concentrate on just gyno care (not also ob) they would be helpful in everything post-menopause. My first visit was thorough and delightful--I was told the increased levels of hormones they prescribed and adding estrogen was going to protect my heart, brain and bones and help me lose some of my menopause weight. I came for my follow up and she did not have record in front of her that I had previously been on any hormones, so I had to start over explaining. She was short and did not follow up with the pelvic floor therapy she had told me she would find out about for me. Yellow flag. The kicker: this week, after being 6 years post-menopause, I started heavy dark brown bleeding. I had fallen the day before and was very worried this bleeding was related. I was scared and called, was transferred to the nurse's line--she never called me back. I ended up in Urgent Care who sent me to ER. After the stress and expense of that I was released--hours and many tests later they no idea what was going on. The next day I called and left another voicemail for the nurse, saying I wanted help, for somebody to tell me how to wean myself off these hormones. Never heard back. Later that day I started a "normal" period! I called yet again on Friday morning , this time to leave a voicemail message with the front desk that I wanted a medical professional to call me. I did not hear back. I have never in my life been treated this way by a medical facility, I cannot even believe it. There is absolutely no excuse.

This review is for Dori Kasparek, who examined me one time. She may have several degrees but she is…read morenot honest. I was a new patient to the practice and she examined me and suggested a hysterectomy for minor fibroids that I had for years. I religiously had GYN visits for the last 10 years and had been tracking the fibroids. To have someone tell me they grew that much within 12 months sounded incredulous so I had a second opinion. As expected, I did not need a hysterectomy. Of course, I never went back. BEWARE! Also the AC was broken and they offered me water from a urine sample cup. Of course I said no thank you. Just an unprofessional practice all around. I was never so degraded by a healthcare practice in my life. I have happily moved on to a REAL GYN doctor.

Acupuncture was something recommended to me for a loooong time…read more I was afraid and it seemed a very unusual treatment, also, did it work? So I just didn't go. It was just too different for me. And needles? Are you kidding? (Actually that made me kind of curious, how does it work?) But my health got pretty bad and I was willing to try anything to feel better. I started trying acupuncturists in the big city... I kid of lucked out, the third person I saw... wow! She was amazing. I saw her for years. Those visits healed and changed my life. I couldn't believe I had waited to long to try it, there were such profound results available to me after just a few visits with someone great. So I kept it up, she kind of became my therapist, life coach, doctor all in one. I was very happy and told all my friends who were interested in acupuncture. (Who agreed, so I have some credit here on knowing a good acupuncturist when I get poked by one.) Unfortunately, I had to move too far away for visits - I could no longer see her. In my new location, I started searching and searching for someone as good. I tried several acupuncturists, and the experience was... okay. Sometimes even very strange. And one, kind of terrible, to be honest. But I wasn't going to give up. I knew how much wellbeing there was possible, I knew how good it COULD be. After two YEARS of looking, I found Julia Shengaout! This acupuncturist is one of the best in the country-IMHO! She really knows what she is doing, is caring and listens. I have been a patient for a long time and she is stellar. Her insight on acupuncture points, her bedside manner and her administrative perfection are an incredible combo that is truly rare. If you are considering acupuncture, or considering traveling a little further outside your area, she is worth it! It's a dreamy cloud of rest and relaxation and I feel amazing every time I visit her. I'm so grateful that I found her and I want to save you time searching for someone else and also tell you, the time in these sessions is a gift to yourself. It is deep care. And it might seem unusual at first, but the rewards are INCREDIBLE. I rely on acupuncture as part of my overall care for many years and over that time it has helped me with asthma, allergies, back pain, joint pain, depression, stress, anxiety and worry, etc. It's not just the acupuncture itself, it's the whole visit, the realization, the consultation, the advice that is given and it's a very holistic approach to wellness. I have let the sessions feeling hopeful, happy and yes... blissed out. In the middle of the countryside is one of the best acupuncturists around. GO. If you have the opportunity, schedule a few visits. It's a cumulative effect and it really becomes a safe haven to have this special time/space for recovery and exploration. (I had started because I heard it could help with fertility - there are so many benefits!) Okay, it's obvious I'm obsessed. But when you find something that works when others fail, you get passionate. I hope you have a great experience - I certainly did! Thank you thank you thank you Julia Shengaout!

I have been having pains in my leg due to schwannomas (nerve sheath pressing on nerve itself). The…read morepain would happen at odd times and could be quite severe. Advil didn't help much, and I did not want to use the strong stuff. Finally I decided to try acupuncture. I am not comfortable with the needles, but apparently Julia has light hand. I almost didn't feel anything. She pinned me with several needles in my leg and my arm (what does arm have to do with it?) and left me alone for about 20 minutes. Then I left and did not think about the treatment for several days. In several days I realized that my leg hasn't been hurting! For the next month I forgot about the pain. After about 5 weeks it started coming back a little, so now I plan to go for another visit.

I had an experience here back in December of 2025, and it took me so long to share because of how…read moreuncomfortable I felt about the entire situation. I am young and used to not being listened to, but this visit took it to the worst possible level. Dr. Mabile has ignored my pain on multiple visits before this since 2022 and never provided any medication or numbing, but what I experienced with Dr. Illston can only be described as casual cruelty. She first left me in the room for over 45 minutes, then came in and out repeatedly, leaving for long periods. She also refused to re-prescribe me my birth control, which cost about $2.00 with insurance, even after I asked. She instead prescribed me Slynd (which they seem to be pushing lately), which costs over $200 even with insurance. During the pap smear "attempt," I was given no pain relief, and she ignored my discomfort and pain and tried to tell me that a tampon and speculum were the same size; therefore, this should be no problem. She also inquired about my sexual activity and virginity status, then recommended penetrative sex as a way to get used to the pain. Needless to say, her comments were extremely inappropriate and rude, bordering on discriminatory language. I would not recommend this practice to any woman of color or queer person, as they are not affirming or understanding in the slightest. Dr. Illston, in particular, should be fired. For such a medically invasive field, one would hope they'd be better, but practice does not care about you or your feelings.

Staff is very warm, patient, expressive, detailed. Very gentle and professional. Victoria 10/10!!!…read moreHer personality, I told her how uncomfortable I was....she changed that quickly!! Her type of care is top notch! In an hour I was seen and done. In an hour!! Which actually didn't feel like an hour. Have to pay for parking. Free up to 30 mins FYI. Clean office! This is my first time visit, had to go downstairs to get blood drawn, wasn't a success. Wasn't feeling the vibe anyway. Went back upstairs, Melinda, she drew my blood so quickly, I didn't have time to pass out! Lol. Overall great experience!!

Women, look no further than Dr. Frederick and the rest of his Nile Women's Health Care staff. I…read morecame to Dr. Frederick for a 3rd opinion for a surgery and I left the appointment feeling ready to move forward with the surgery. This was something I was putting off for 2 years due to it not being urgent and fear of having surgery but Dr. Frederick explained the procedure in detail and answered all of my questions which made me feel comfortable compared to the other 2 doctors I met with prior. I had a wonderful first time surgery experience with Dr. Frederick and the rest of my care team from North Fulton Outpatient Surgery center. I knew I was in good hands with Dr. Frederick and that he would take good care of me and he did just that. My husband & sister were very impressed with Dr. Frederick as well as he took the time to explain the procedure to them the day of and answered all of their questions. He also called my husband immediately after the surgery to give him an update on how everything went which my husband very much appreciated as he was worried himself in the waiting room. Over the past 2 months I have recommended two of my coworkers to this practice for regular GYN care and first time OB care and they both had great experiences with the nurse practitioners that they saw. One of my coworkers even recommended her sister who came back with great reviews as well. Dr. Frederick hires the best doctors, midwives & nurse practitioners so whoever you see here you will be in good hands. I highly recommend Dr. Frederick and his team for any and all OB-GYN services that you may need. They have two office locations: Roswell & Johns Creek and delivery at North Fulton Hospital & Emory Johns Creek hospital.

Very rough c section recovery with Dr. Frederick. Hard to get ahold of, hard to get any help, bad…read moreoperation. I'd avoid at all costs.