**Review: Hilton Garden Inn, Summerville, South Carolina**…read more **Check-In and Arrival:** My check-in experience at the Hilton Garden Inn in Summerville, South Carolina, was exceptional, especially compared to my last five Hilton properties. The front desk personnel were welcoming and seemed genuinely happy to be on the job. I used the app to check in and select my room, so my stop at the front desk was brief, just to pick up a plastic key. The lobby itself is large and spacious, with a lively atmosphere in the bar and restaurant area. There are plenty of comfortable seating areas, perfect for getting some work done or simply relaxing. **Room and Amenities:** The hotel is quite large, standing eight stories high. My room was clean and passed the black light test with flying colors, as did the bathroom. I particularly liked the bathroom layout, which included shelves above the sink that provided useful counter space without getting wet. Typically, toiletries have to be kept on the same surface as the sink, where they are prone to getting wet, so this was a nice touch. Additionally, there is a night light in the bathroom, which is a nice touch for late-night convenience. Across from the bathroom is a closet nook, which is an uncommon but very helpful feature. It houses a closet with an ironing board, iron, hangers, and a safe on one side, and a full-sized mirror on the wall with three drawers that also double as shelves for extra storage. A notable feature is the barn door on the bathroom that slides on rails, adding a touch of modernity to the room. The room also includes a small nook with a Keurig coffee maker, a modern microwave, a lighted shelf that actually works (unlike my last Garden Inn), and a refrigerator recessed in a cabinet. Lighting in the room is plentiful. There are six different light sources from the front door to the bedroom area alone. The bedroom has four light sources: two lamps and two wall sconces. There are two lights in the kitchen nook, a light in the closet, a hallway light, and two lights in the bathroom. This provides ample lighting options, with the ability to set a lower ambient light if desired. The room also features a large chair in the corner by the window and a computer chair, which I'd rank as my second favorite in a hotel room in 2024. It's the same design as in a previous hotel but with a cloth finish, offering a comfortable and secure feel. **Dining Experience:** After a long day, I decided to dine at the hotel restaurant rather than go out. The in-room menu had lively descriptions of food choices, and I settled on the open-faced ribeye steak sandwich, served with lettuce, tomato, and onion on a sesame roll. Due to sensitive teeth, I avoid hard bread, so I was pleased to see that it was supposed to be served on a sesame roll, which is the traditional roll for a steak sandwich. However, when the food arrived, it was a closed-face sandwich on a hard ciabatta roll. The ribeye steak had been cut into chunks and was cooked well beyond the medium I had requested. The sandwich was challenging to enjoy because of the unexpected hard bread. The vegetable side was fresh and delicious, but the overall meal was disappointing. My server disappeared after delivering my food and only returned once I had finished eating. When I inquired, I was informed that the sandwich is always served this way, which left me feeling dissatisfied. **Nature Trail:** The hotel literature and online sources mention "The Hilton Nature Trail," so I decided to check it out before it got dark. Unfortunately, the trail is quite short, only extending about 100 feet into the woods before dead-ending at some dangerous debris and a drainage pond. **Nearby Amenities:** On the positive side, there are many food options nearby the hotel, offering plenty of alternatives to the in-house dining. **Final Thoughts:** Overall, my stay at the Hilton Garden Inn in Summerville was great. The hotel provided everything I needed, from a clean and comfortable room to welcoming service. However, the dining experience could use some improvement. It would be helpful if the menu items described actually made it onto the plate as expected by the customer. NOTE: I gave five stars for the hotel experience and did not include the food experience in my rating. The restaurant should be a separate entity that could be reviewed separately from the hotel. Overall the hotel is great.

From the owner: Daily Mandatory Charge includes: Destination Marketing Fee…read more Find us off I-26, within a mile of local dining and major retailers. Whirlin' Waters Adventure Waterpark is 15 minutes away, and we're 30 minutes from Charleston and Lake Moultrie. Relaxation's easy with our resort-style pool and several walking trails nearby. Cooked-to-order breakfast awaits, and our two-story conference center has meetings covered. WiFi's on us.

I attended a graduation party at this event space on August 1st, and unfortunately, the building…read morewas extremely hot. The two mini-split units were both set to 65°F, and there was a large wall-mounted fan running, but it still felt much hotter inside than it did outside. Several guests, including my husband and me, had to step outside multiple times just to cool off. It made it difficult to fully enjoy the celebration. I truly hope this issue is addressed before anyone else rents the space, especially during the summer months. With the cooling problem resolved, I believe future guests would have a much more comfortable experience.

Place was great for our event. Very clean including the restroom. Great location and plenty of…read moreparking. Venue owners were amazing and very kind and professional. Top notch and very well recommended.

The new Accounts Manager reached out and called me to resolve this issue. She was very apologetic…read moreand could not have been nicer. She said they would return my money and offer me a gift card to help resolve the issue. She was very professional and within an hour the money was back in my account. I was impressed!

We normally go on Sundays, hoping to beat the 'church crowds'. The entire experience upon walking…read morethrough the doorway has always been delightful and very inviting! We tend to sit at the bar because of quicker service but have been sat a table and have been just as pleased with service either way. The food has been consistuantly delicious. I wear hearing aids so I'm glad to say that the ambiance is very nice.

We stopped in on Sunday & had a really sweet helpful waitress (didn't catch her name)…read more We ordered a cheese pizza & had it made with basil & oil added on top. Yum! We tried the eggplant rotolo for an appetizer. It was ok but not my thing. NYC pizza & decor. For dessert - cannolis! We wanted to try the tiramisu but they were out. We will be back again!

Stopped in for an early dinner, party of 3, on a Friday. It wasn't super busy yet, and we were…read moreseated quickly. Our server was nice, but obviously got a little distracted as things picked up. Place is clean, no real complaints there. We ordered the garlic knots & different pizzas. I chose the Devil's Kiss: pepperoni with ricotta, calabrian chili oil, hot honey. The garlic knots has almost no flavor to me, so they were boring. The pizza was pretty good. I expected it to be spicier, considering the description, but it wasn't bad and I would eat it again. I can't say this would be my absolute go-to for pizza, but it's worth a visit.

We bought a package that included a night stay, breakfast, dinner and high tea. First of all, this…read moreis a must experience for anyone. You feel like royalty and are treated with the utmost respect. The hotel - is small, intimate and beautiful. It does not feel like a hotel, rather like someone's home. The rooms are beautifully decorated and you feel like you are in a different era. our room had a fireplace, huge four poster bed and a huge bath with a jacuzzi. Overall, just stunning and an experience of a lifetime. Also, in the afternoon we strolled the grounds and they brought out bikes for us to explore the neighborhood. So relaxing! The hightea and breakfast were outstanding. They think of the little things in how they present the food, which adds so much value. We had pancakes at breakfast with pecans and I can truly say that I have never had such amazing pancakes in my life. I love breakfast food and seek it out, but to this day I have not found a comparison to the pancakes at woodlands. I may go again just for the pancakes! The restaurant - it is a five star establishment and I would give it all five stars. The food is presented beautifully, tastes divine and the portion size is perfect. My husband likes various versions of mushrooms and told the chef that. He ended up getting a dish with all the different varieties. Talk about service! I loved my deconstructed ceasar salad and halibut. The dessert was so refreshing as it was a creme brullee with passion fruit. Overall, try a package if you must or just get a night to stay. You will not be disappointed. We went for my birthday/valentine and I can say it was the best birthday of my life!

For our 3rd night on the road we stayed here: the only 5 star/5 diamond place in SC (and one of…read moreonly 3 in the country who have that distinction, 5 AAA Diamonds, and 5 Mobil Stars)! We were excited:an old mansion from the 1800's, converted to a luxury resort. Bed was disappointing, but the worst was the food! Read on: They let us order room servicez since we arrived late, but that was a JOKE!....We love our fancy dinners-but this was one of those places where the salad was 3 individual inch sized pieces of Iceberg lettuce (1"x1"), with a 'buttermilk foam' and various toppings like fricken pistachios (eww) Oh, 1 of the lil' towers fell over when the waiter wheeled the table into our room, He got all distressed and wanted to take the salad back to the kitchen to have them make another! We were like "Oh, it's OK! OMGoodness, it was crazy to think some people might get upset about that!!" We could only laugh (his Caesar salad was a handful of romaine, that was SHOVED into 2 square 'crackers' that had an open circle in them, the 2 cracker squares were about 2 inches apart....THAT was the 'Caesar salad, and it had a DROP of dressing squeezed onto the plate! Hubby was like "WTF is THIS?" and i said, "Um, thats your Caesar, hun!" Oh yeah, and it had a lil' quail egg on top too.....(barely cooked) too Fricken weird. We are not unsophisticated people, we have eaten at 4 and 5 star places many a time (and love them), but this was preposterous! Hubby had Scallops that were fishy and weirdly prepared and I tried the Duck, (I LOVE duck, but this had a gawd-awful flavor, i can't even describe it... but it was HIDEOUS. He did eat a bit of his, begrudgingly!z Oh, I haven't told you, I got SICK to my tummy! LITERALLY (like I couldn't eat anything else, even when i was starving and got them to make me a burger, by the time i got it i was so nauseous, i couldn't touch it, and I suffered all night..... What made me SICK was the dessert. I made the mistake of taking a bite out of this thing, that was supposed to have Chocolate mousse in it (my fave and the only fancy dessert i truly enjoy).....get this: THE CHOC. mousse had HUGE Salt CHUNKS in it! BIG-ASS granules. No, bigger than a granule! This was like margarita- chunky salt. IN THE MOUSSE! Blecch! and it was intentional!!! I said to the waiter, that "I realize that salt is needed in Baking, like cookies etc, it brings out the flavor, BUT I've never in my LIFE seen salt IN a CHOCOLATE delicacy! He said, "Well, sayou should know how much brighter it makes it taste! I was like "ARE YOU FOR REAL? I'm wanting to vomit from it! My yelpers, you need to know to stay away from this place, even if it is only the 3rd place in the country rated 5 AAA Diamonds, and 5 Mobil Stars. The AAA/Mobil people must be on crack. Crack is whack. YUCK! Please Keep in mind, we like fancy, nouvelle cuisine once in a while.....like a good Pheasant Sausage with a confit this, and a foam that.....BUT this food was awful! Oh, and breffie the next morning? LAUGHABLE.....More tiny food (except thankfully I had eggs Benedict, and its impossible to make the eggs smaller when they are poached. Hubby had a ''3 egg' omelette that was definitely no more than one, maybe one and a half eggs tops. AND, the ''breakfast potatoes'' that came with breakfast, were chopped so microscopically, that u could not spear them with a fork, you could not even scoop them ONTO your fork! There were a few brightly colored onions/peppers in them, BUT they were not bigger than a grain of sand. I could just picture the poor chef standing over his knives, wasting his time chopping micro goods! LOL...i mean items. I don't want to call them 'goods', lest ye think they actually were just that......'good'. btw, the saving grace for you if u end up staying here (and please let me say, with the exception of the hoity-toity waiter, the staff was very friendly and VERY customer service oriented.....I will say that, we had no complaints there!)..... but your saving grace? That they change the menu daily!!! I wish like hell I had tried something off their normal room service menu, of a fish and chips meal, which was made with COD (good God, a 5 star place can't even serve top notch HADDOCK?) Cod is a lower-echelon fish! But in retrospect, I WISH i had tried it, it might have been good. BUT can u understand my reluctance to order something as plain as fish and chips at a 5star place? We were prepared to be wowed, and we were so disappointed! Better luck to you if u dare! :) I would go for brunch if u ever have an opportunity. They can't kill brunch too much, other than the TEASPOON of micro chopped potatoes they throw on your plate! (maybe ask for extra?) The Hollandaise was spectacular though, although i had to request extra! There was only a HINT of it on my Benedict! :o(

It has good reviews but when I called, they said they were fully booked at least three months out.read more

My stay was wonderful…read more (Except for the fact that the beautiful dinnerware appeared vintage. If so, I'm not sure if they're safe to be used for eating.) Other than that, everything was perfect.

It's not much, but the staff are wonderful! Especially, Rebecca. Plus they were very kind to our…read moredogs.

The hotel is in a location near the major highways making the journey easy traveling to Charleston…read more The lobby, bar, pool and gym all appear to be new they were all clean, up to date and very modern. As for the rooms they're neutral the furniture is modern but clearly show signs of wear and tear from guests. The major problem? When a hotel hosts several large groups such as participants of a pee wee football league a Manager should be on duty at some point if not 75% of their stay. There were several customer service issues being reported while I waited to check in and when leaving for the day. You can't leave kids working the front desk and the only two answers were, 'sorry I don't know' and 'sorry I can't do that and the managers don't work on weekends'! I'm sure a lot of people in customer service would like that deal! Not the room, price or hotel itself but the lack adequate service and resolutions caused the two star review.

Even a five star review doesn't give this business the justification it deserves! Angela was so…read morekind to take a huge chunk of her time to meet with me and discuss the future sewing needs I will need to secure to bring my bittaSHADE sunscreen canopy to market. Although this product is not something she might normally work on, she agreed to take on the challenge! As a fellow veteran, she exemplifies the quality of attention to detail that I most admire, and I am very much looking forward to working with her on my future projects!

I came in with an emergency alteration needed for my wedding dress and needed the fix within 24…read morehours. The staff was so kind and attentive to my needs. They fixed it that day at a very reasonable price! I will recommend this shop to everyone who needs alterations!