I visited Home Depot 13400 Market St Houston, TX 77015, and…read morewas disappointed with the customer service. The store was full of employees walking around, yet no one asked if I needed help. It seemed like when employees saw customers coming, they avoided eye contact or walked the other way to avoid assisting. I asked two different employees for help. I was looking for cabinet fasteners, and one employee simply pointed toward aisle 16. When I asked where exactly in the aisle they were located, she vaguely replied, "over there." Later, I asked another employee about outdoor outlet covers. He told me the aisle location, but when I asked for help finding the specific type I needed, he ignored me, walked away, and said he was busy with someone else. I then noticed him walk to the back of the store and disappear. Customer service and basic assistance should not be this difficult, especially in a store with plenty of employees present.

Went there twice today to get window blinds. Trying to find an employee to get one trimmed revealed…read morenothing but laziness and apathy. One employee (Ruben) laughed and said he didn't know how and hadn't learned so he wouldn't have to do it. I guess he thinks this is funny. I'd fire him on the spot as that's a lousy attitude to exhibit to customers. Maybe it was just that department, but I get better service at Lowe's. Finally, another employee (Faith) came and did an efficient job with courtesy. I guess it's hard to get good help.

Yeah, I'm a chick....and yeah I own a power drill…read more So when I have home improvement needs this Lowe's has become my one stop shop for most things handy. Being that it's located less than 3 miles from my front door, it's super convenient when your vanity light bulbs go out in the middle of a beautification session. Even though they may not always have exactly what I'm looking for, they are never so crowded I have to wait around looking for someone to help me. I wasn't to pleased with their plant selections this year or the prices, but they have clearance tables and their return/exchange process is so easy when you need to use it. I recently stopped in for new 2" blinds for the living room after a 7lb. little schiesse decided to use the previous blinds for dental floss. The ones I needed were super easy to find and even though I got my measurements wrong and had to exchange them the same day, both times I was in and out of the store in under 10 minutes! I also snagged a great deal recently on shelving for the garage and got the shelves, brackets and bolts for under $60 (and if you're wondering...yep, I installed them myself)!

Customer service is always great here ! I always anticipate a good experience. The prices though…read more they could be better

God I miss Kingway Hardware. I was so used to getting anything I need there rom lawnmower parts…read moreand appliance parts to truckloads of sand for my yard. Not to mention any kind or size of fastener I could ever need. I could go on and on. I have since moved to Austin where there's almost no hardware stores and I have to order mower parts and have them shipped.

From the owner: hardware store with repair parts for appliance, lawnmower, plumbing and water well carry large…read moreselection fasters American and metric sizes. garden center carry bedding plants shrubs vegetables herbs as well as a dirt yard

I have been working on a small project for weeks and have not had any success. Fischer's is 45…read moreminutes from me but I waited to come for help since I had a doctor's appointment in the area I met Michael who found the exact metric bolts that I needed. Without him you would have to send out a rescue team to find me. He was hobbling about because he ran his foot over yesterday at work. I asked him but he assured that he didn't cry, even though he wanted to. Michael is a GREAT reason that l come to Fischer's.

Service is excellent. They have exactly what you need 99% of…read morethe time. Pricing is high compared to HD or Lowe's. I shop here when I just need a few small items. They are convenient and that means more than trying to save a few dollars on something relatively inexpensive..

Everyone is very helpful and friendly! The employee walked me to all the products I needed!read more

Communist much? I purchased a Stihl chainsaw here. This location assembled it. I brought it home…read moreand used it twice on 3 trees about 4" in diameter. Not even light work. Even though I was releasing the chain brake, it was apparently not being released internally. I brought it back to this location and the owner of this Ace told me they had no certified technician here to service a chainsaw I bought very recently from this location and is UNDER WARRANTY. The owner told me they already called Stihl and the other Ace and everything was good to go at another specified location. We left this store and called the Ace that this owner claimed they spoke with. I was shocked when the other Ace told me no one called their location nor do they have a certified technician to work on this product. I asked the Galena Park Ace to help clarify to me all the confusion. The owner of this Ace was very rude and offered no answer. I asked for assistance on finding a certified technician and the owner hung up on me. I had to do my own research with no help from the place I bought it. I find the info with no help from Ace and take my chainsaw to Land downs Moody off I-10. I drop off for them to service. A few days later I get a ridiculous call from LDM that my chainsaw is not covered. I later discover that info on a chainsaw is done by computer and stored by serial number. I ask LDM for the number to Stihl directly. They give some resistance and finally furnish the number to Blue Mountain Equipment. I contact BME and ask some very direct questions. They in turn say that doesn't sound right, they make some phone calls and get back to me the next day. BME tells me to go pick up my chainsaw and take it back to the place I purchased (Ace) it for a full exchange for a brand new chainsaw no charge to me. I return to LDM and the coordinator there decides to take it upon himself to give me a lecture, tells me he really didn't like me going over his head to get my issue resolved. WTF? Seriously, you are not happy that a customer got taken care of? Collusion much? I was completely insulted and get my chainsaw and leave and head over to this Ace. Upon my arrival I can feel the tension from the owner who goes in the back to avoid helping us. Then has the nerve to send some cronies to exchange it and then tell me this is the LAST TIME THEY WILL SERVICE the chainsaw I bought from them and is still under the factory warranty. They then proceed to shorten my warranty from 24 months to around 22 months without my consent. I return 1 week after this fiasco bc they are close to my house and I go in to buy a chain for the newly replaced chainsaw. The chain I correctly installed was not sharp at all, it was used and resold. I immediately brought it back along with my original chain and got a replacement. They gave me a refund and the owner then had the nerve to tell me I wasn't allowed back in store and I shouldn't have been allowed in to purchase the chain. WTF? Seriously, I never did anything wrong except spend money at THIS ACE!!!!! I will not ever go back! Not even for a screw. DO NOT SPEND YOUR MONEY HERE. They are not only not customer friendly but they do not honor legal obligations as a vendor. They have fired all their knowledgeable staff and probably still don't have a Stihl certified technician but who is assembling their Stihl products? A non-certified technician! Stay away from this business, they will go out of their way to rip you off and take advantage of you and if you catch them, you are the problem. Not worth the problems.