We ordered Thermador column refrigerator, column freezer, wine cooler, 48" gas range, a Sapphire dishwasher, two refrigerator drawers, a microwave drawer and a 48" vent hood for our remodel. They come out and check that everything is perfect a week before installation so there's no surprises. And thank goodness they did, they found multiple things that the builder didn't do and we found out we were not ready for the appliance installation. Then after things were corrected by the builder, they sent a tech out again just to be sure the appliances would all go in smoothly, before delivery. I really like this proactive approach. As a designer for many years, I appreciate this extra attention. K&N Sales has this perfected and they make sure it will be done right. They were also VERY quick to replace a dishwasher that was not working correctly from the factory. The kitchen looks and performs great, and Justin put together a great price package, (better than 3 others). Very personable all around. Highly recommend. read more

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(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication. Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale. read more

the repair guy advised replacement when he could have made an expensive repair - turns out it was a toss-up with the wait time on the replacement. Anyway, I saw the storefront near Ziggy's; had no idea that Bosch had that much stuff. read more

Although I did not purchase an appliance, I want to speak to the customer service behavior of K & N. I needed a large box for a craft project I was working on. I went to K & N and met Roy and Michael. Michael went out of his way to get me to the warehouse and showed me the box which was perfect for the project. If this is the type of service provided, I will definitely consider them for an appliance purchase in the future. read more

I remodeled my home this year and ordered a very expensive appliance package. The refrigerator was missing a part at the initial time of installation. It took several phone calls and I waited weeks to receive the missing part. Two appliances were not working properly at the time of installation. My sales rep was helpful before I ordered the appliances but when I needed help with the missing part and needed help scheduling service to repair the appliances that were broken she stopped returning phone calls. The receptionist had to step in and help. The owners need to monitor the sales representatives and make sure they are helpful to their customers. One appliance is still not working. Very disappointed! read more

Excellent service and wide range of high quality products. Courteous knowledgeable Staff read more

Top-notch service on all fronts from dispatch to delivery. Lorenzo is phenomenal. The delivery and installation were quick and smooth. I'm fully satisfied with the quality of the product and the sales experience as well. Even in these frustrating times of supply chain and availability issues, Justin, the owner greeted us, and went above and beyond to ensure we were happy with the entire experience. read more

Thank goodness Director of Sales John Schuler got involved. He made the issue right. Lesson learned; when you need in that rare instance to cut to the chase, Mr. Schuler is the man! read more

We bought a Sub Zero built-in for our home. The prices are fixed by the manufacturer so all authorized retailers should quote same price. Out of 3 authorized retailers I visited in the area, K&N were able to deliver soonest. My rep located the item, put order in, told me when it was leaving warehouse in Dallas to come to Houston. That easy. Sales rep was super knowledgeable and was able to fulfill my order easily. Great experience. The ultimate difference in final cost is based on how other retailers may rip you off on delivery and quality of customer service. K&N has their own in-house installers. The delivery charge was the cheapest and a flat rate based on 1st floor installation. They take old one away for free. The guys were exactly on time, installed professionally and with care...taking precautions as to not damage wall/floor/etc. Exceptional. Other retailers were going to charge me almost DOUBLE and extra for hauling old one away. They use sub-contractors. Also, they had different rates for different Zip Codes. If you live in upscale ZIP, you'll pay more. I'm so glad I found this place! Will be returning customer when we have to replace other appliances. read more

There drivers are very disrespectful one guy in a company truck was trying to run people off the road!

I selected K&N sales after the flood or our home during Harvey to provide our new kitchen cabinets. Order was placed in November of 2017. The cabinets were installed in January of 2018. There were numerous mistakes and shortcomings in our order. They asked for all but 5% of their money. I suggested 10% in order to give them more incentive to get back to finish. I was assured that 5% was more than enough incentive for them to come back and finish. They did come back in April, and work was still incomplete. One of their salesmen came out and put eyes on what was incomplete. He took no notes or photos of what was incomplete. I was assured they would complete the work. They came out two more times and provided product that was not ordered and did nothing to suit completion of our kitchen. They were spending their money on items I had not ordered. Even after I had illustrated on site to the salesman something they provided I did not need they duplicated and provided the same item again. It was then September 2018, 10 months after the initial order and 8 months after the initial installation. Our kitchen was still incomplete. After numerous non-replied emails and phone calls from our salesman I escalated to the owner. After speaking with him 3 different times I was told he would call me back. All 3 time he never did. I tried to work directly with their cabinet supplier "Executive Cabinets". I had originally been told that they would help me out to complete if K&N bowed out of their commitment to complete the order. They also at this point no longer return phone calls or e-mails. So now, we are stuck like Chuck with a hole in our cabinets where a drawer is supposed to go with no way to get it completed. I sent a photo of this incomplete work in January of 2018. It is now February 2019. We also have a neighbor who had the same issue of non-response to e-mails and phone calls. Their resolution was they had to go to the store for a face to face. We have another neighbor who loved what cabinets we do have. I found another distributor of our cabinets and sent them to the other distributor. All-in-all I could not under any circumstance recommend this company. read more

I cannot recommend this company based on the poor quality of service. I am currently in dispute with them, and will update this review based on my feedback with the company. You would be wise to seek other distributors or installers for your kitchen needs. I had purchased a high end range hood (Zephyr Typhoon AK2100AS) from them. The product was excellent and the price was fair. However, the reason I cannot recommend the company is due to the poor quality of customer service and their ability to deal with fixing my improperly installed range hood. To this day, the sales manager has not returned my calls or email. Update on 8/8/2014 - Late afternoon: K&N sent 2 technicians to visually inspect the range hood. They agreed there was an issue. They left to get some shims that they thought might help. They never returned. Update on 8/11/2014: I have contacted K&N Builder Sales to inquire when the techs would return. The K&N Salesman stated that they will schedule a Zephyr Salesman to take a look. My range hood has also developed a vibration at the 2nd speed setting. Update on 8/19/2014: No technicians or saleman have called to setup an appointment with me. No followup from the business via phone or email. I called to follow up on 8/19/2014, the K&N salesman said he would get back to me. I ask if he could also have 2 technicians visit with the Zephyr salesman to address any issues on the spot, instead of me scheduling a 4th visit to address the issues. It is rather difficult for me to take time off from work to have this work done. Overall - a very frustrating experience. read more

My husband and I purchased a refrigerator, washer & dryer here for our new home. We had a great experience. The showroom is so nice. Highly recommend our sales rep, Jim Kendra. He was knowledgeable and led us in the right direction. read more

K&N did a reasonably good job of getting our wolf appliances and sub zero refrigerator. We had a few bumps in the road but by and large everything went smoothly. Thank you Donald (salesperson) for following up and making sure everything was installed correctly. read more

My (registered interior designer) wife and I stopped by the showroom to look at an appliance we'd seen online for a home we're renovating. The salesperson was a bit pretentious, but also didn't seem to know much about the products. We took a quote, but ultimately bought the same model at a different store for about $1000 less. My guess is K&N focuses on providing builders with trade discounts and bulk orders. Maybe our experience would have been better if we'd opened with credentials? Either way, coming in to buy a one-off product doesn't seem to be of interest to them (even if it is several thousand dollars). read more

Great selection of under cabinet refrigerators. Found the right one thanks to Donald Blackwell's assistance. Delivery and setup went great. Really like our new Perlick (made in Milwaukee). Very quiet and nice looking, too. read more

Had a very pleasant experience in choosing the right appliances for my home after Hurricane Harvey. They really took care of my needs and worked with the cost on me based on my situation. Highly recommend buying all your appliance needs from here. read more

My experiences with K & N Sales have been consistently excellent. I initially purchased a Speed Queen Washer for the home from K & N in 2016. They assisted me in every aspect of selecting the washer explaining how it works and with delivery and correct installation. I had no trouble with that washer ever. When we moved to a new house recently I knew I wanted to purchase a Speed Queen washer and dryer from K & N. Raquel, the sales representative at K & N was nothing short of amazing. She navigated the COVID production and delivery issues with Speed Queen, and secured for me both the washer and dryer that I wanted. When they were delivered to Houston from Wisconsin she personally made sure mine were set aside. The demands for these particular washers are great due to their durability, excellent quality, and low maintenance. Raquel oversaw the delivery and installation of my new machines and she was always available to me to update and answer all my questions. Raquel provided such excellent customer care and she has the best attitude. A joy to work with. Also the product manager, Manuel was always quick to be available to provide support with the new machines. I cannot say enough positive things about K & N. Consistently excellent in all they provide. read more

I have bought multiple appliance for my home and office. The reps are always very knowledgeable. Excellent Delivery and install. I would definitely recommend K&N Sales. read more

We purchased appliances and installs for our new office building as well as our kitchen at home. Not only were we able to get the best price but the install job was clean and efficient. Donald really made sure that were completely satisfied. Also, they were able to give us solid advice as far as reliability and product warranty. The installs were clean and professional. At the end Donald went over the work with us to make sure we were completely satisfied.We will always go back for sure. read more

Had a great experience working with Jesse Howard. Ordered a 48" built-in Sub Zero. Arrived within a week. Installers were timely, careful, and competed the job within 2 hours. The unit cooled down to 0/38 degrees within 3 hours. Highly recommend K&N! read more

I ordered $17,000 on new appliances with K&N (a Subzero fridge and GE Monogram Oven). I could have bought them cheaper elsewhere but wanted the installation done right the first time and they had their own service company. The sales person told me that the difference in size between the oven I was replacing and the one that I bought was small - but it turned out to be much larger (and vertical rather than horizontal difference) . Of course, I had told her that I was concerned about the ability to cut out a larger hole when I ordered it but she said that it was not going to be a problem. So, here is what happened: - the installation guys (who were very professional) get my old oven out and then tell me that they cannot cut a large enough hole and say that I need to hire a cabinetmaker to make it fit. - I told them that was fine. Just take the appliance back and I would sort it out. The fridge was installed and working so no problem there. I wanted to make sure I can modify my cabinet without massive remodeling before committing to the oven. - They squirmed and obviously did not want to do it so I called the sales person, Shirley, who said that I cannot send it back - basically, the message was that I bought it, it is mine now. I pointed out that she was the one who was missed the size issue. - I asked to talk with the manager. Of course he was not in. - Shirley called and left a message at my office, not my number that I called from (even though she knew I was at home with the installers) saying that sure, they will take it back but there will be a restocking charge. I got the message the next day. No, "what can we do to help" or "let us reschedule". Basically, it felt like a screw you, we have your money. So, even without the message from them, I decided to keep the oven in the garage and deal with the sizing issue (even though I would have bought a different oven if they had flagged the size issue correctly. I guess I will have to install it myself. My advice to anyone is to never, never, ever, deal with these people. I realize that everything does not work out but it costs very little little to make the customer happy. Find some place that cares. read more

I recently just remodeled my home purchased a full kitchen of appliances. I went to K&N Builder Sales and had great service, knowledgable sales staff, professional delivery and installation. I would highly recommend! read more