TLDR Summary: Amazing, over-the-top service. Ethical, affordable, honest, thorough…read more About four years ago, I purchased a 2006 VW Beetle convertible with under 75K miles for a great price. I thought I was lucky. Today I feel like, as the song goes, if it wasn't for bad luck, I wouldn't have no luck at all. We have put thousands in repairs into this car. Two months ago, we had it completely gone over with a mechanic in Albuquerque (where we live). All codes cleared, ran well...unless it got hot and I was in stop and go traffic. Then the ghost in the machine appeared causing random stalling and surging. After discussions with a VW tech and YouTube University research, we came to understand that it was likely the vapor canister vent valve causing a vapor lock. We bought the part from VW, but waited (stupidly) to install it until I got back from a road trip to Colorado for work. Bad move. Long story short(er), I had to buy another one in Raton, on the road, having left the original at home. Next I tried to find someone to install it in Raton. No go, and - on the contrary - the mechanics in Raton tried to upsell me on some repairs I didn't need, berated me for researching and buying the part, and would not install it. I fueled up, let the car cool down for 1/2 hour, and pushed through to Colorado Springs. As I pulled in to my friend's the overheated car was stalling again. I knew I needed to get this part installed. A friend in Manitou Springs connected me to Auto Tech Plaza, having used them before and finding them efficient, reliable and affordable. They were everything she said and more. After agreeing to install my non-OEM (but accurate) part, even explaining why and how it differed from the one on my kitchen table over 400 miles away, they took my cell number and told me they would call when it was ready. Less than an hour later, I got the call. Unfortunately, it was still throwing a "check engine" light. Sean and the team neither tried to take advantage of me, nor let me go without getting to the bottom of the issue. Unfortunately, Christine (as I am now calling my car) had decided to become non-communicative - not responding to any of their three sensors. Sean came out and provided updates at every turn. It felt similar to when my kid was in the hospital for a broken arm. Ultimately, the tech made calls to his VW expert friends, and dug deeper under the hood to find some nearly melted-through communication lines (probably not the technical term). They repaired them, and were able to pull the codes, which indicated that Christine was not a fan of off-brand parts (picky jerk). They assured me she was road-worthy, and offered a check up if I was concerned on my way back to 'Burque Monday or Tuesday...and did not charge me an additional cent on top of the initial repair! Truly above and beyond. Huge gratitude. Christine drove me back up to Manitou Springs in rush hour traffic in 99 degree heat without issue. I am so much more comfortable and confident in my safety thanks to Auto Tech Plaza's Team. Good luck for once!

Pretty brutal last experience at Auto Tech Plaza on Platte. Originally found this store on Groupon…read morefor an oil change and stuck with them the last 2-3 years despite living on other end of town because the staff I consistently dealt with were always very kind, welcoming, and easy to work with even if wait times were longer. Used my extended parts warranty earlier this year to replace oil filter house without issue so when my struts started to leak I called to make an appt due to the seamless process I had just had. Noted on the phone call last week while making appt that I was going to be using the same exact extended warranty, had already called them to confirm struts were covered, and understood that not everything was guaranteed to be covered on work order. Within 5-10 minutes they texted over estimate for me to approve so they could order parts and I immediately approved. Confirmed my appt the day before and showed up the next day for my appt. Realizing I forgot the warranty paperwork in the car the second I walked in the front door, I ran back out to get it. As soon as I hand it to the front desk- it was immediate annoyance and frustration from the staff that they had no clue I was using my extended warranty for this repair and they would have wrote the estimate different had they known. Of course I'm baffled because that was exactly what I told the person that scheduled my appt over the phone and I even remember them saying my extended warranty company was easy to work with and this should be the same process as before. After asking how this lack of communication was my fault if there were no internal notes attached in their system, it just continued to go downhill from there with the specific employee throwing all my warranty paper on the ground by his feet and telling me to pick it up. From a logical point of view- the person who scheduled my appt over the phone the week prior is actually where the breakdown in communication happened because there were no internal appt notes at all about my repair which is why it was written incorrectly by the co-worker. Honestly this last (and obviously final) experience left me more confused/disappointed than mad because it truly made zero sense why they weren't believing me or realizing that as the customer what would I get out of this interaction by lying? Or at the very least from a management viewpoint , consider in the moment of customer interaction that this could very well be an internal team communication issue. Probably not something you should be taking out on the loyal customer who came into the interaction with zero issues assuming this would be an easy repair appt vs. how I felt leaving after being hassled, blamed, and gaslit with my personal property being chucked on the ground for me to pick up at this feet.

Hands down the best auto shop you could ever take your car to…read more I brought in my sons Honda Prelude, Jesse and his team really took care of us at what I thought was a great price with exceptional service. They replaced the transmission and clutch and notified us that they would stick to our agreed original estimate even though it was going to take more hours in labor to fix. In this line of work it is not very often you find honest and trustworthy professionals. I would highly recommend these guys! They were also very friendly, knowledgeable and were able to speak in terms that we all could understand. This team really does care and you see that in the work and effort they put in!

We took our truck in to have the Rear Main Seal replaced due to a minor leak. Other than that, the…read moretruck ran beautifully, and there were no other issues. Obviously, we drove the truck to the shop and almost a week later they called and said OK we're going to test drive the truck and should be good to go. Once we got there, they were saying why are you even here, nobody said the truck was done, but since you're here, let's go look at the truck. When they started it, a ton of white smoke filled up the shop and the outside of the building... the truck was making weird noises and misfiring like crazy. Ron told him that he needed to get the truck out of there and to pay him for the repair and we now have to get the truck TOWED out of there, and the truck is now our problem. This is not how they should do business! We had to pay the $1500.00 and then we had our truck towed so that the other repair shop can troubleshoot the new issue. We now have a quote of $10,614.88 to have the truck repaired. He found that the timing had jumped 4 teeth in cam gears and a lot of work is now needed. He stated that the only way this could happen is while driving it and something fails or if it was put back on incorrectly and/or rotated the engine in reverse (counter-clockwise) causing the tensioner to lose tension on the chain allowing the chain to "jump". The other way this can happen is if someone raced the heck out of the truck or drove it super hard to cause the chain to "jump". This truck is a supercharged V8 Tundra. Remember, we didn't even have the truck in our possession. It was in the shop the entire time this NEW issue occurred. The truck ran fine and drove just fine prior to having it at this shop. We should be able to leave the shop as it came in, at the very least, as the truck ran well and was able to drive it. Now we are stuck without our truck at another shop and is undrivable until fixed. We even had to pay the new shop another $666.98 to diagnose the new issue.

I had my alternator go out on Toyota camary... I'm fairly new to the Springs so panic stricken I…read morecontacted Jiffy lube who recommended Infantry Auto Repair. I didn't leave a msg but someone called me back and treated me like family. Those guys know about cars but more than that have amazing customer service skills that is rare to find in an auto body shop.... bring your vehicles here you won't be disappointed! One happy customer... Adona

I had brought my husband truck in to get worked on and the guys there are amazing! Helped me find…read morethe issue and very helpful and nice . Will definitely recommend going here to get your vehicle checked out!

If you're looking for a honest auto repair shop please give Al De Mark a try. They provide high…read morequality work, reasonable pricing, are very professional and knowledgeable. Since moving here to the Springs I've had all three of our vehicles serviced here. I am very pleased with every experience I've had, it's very hard to find a good quality mechanic in a new city, but I'm fortunate to have found Al De Mark. They are highly recommended!

Exceptional service! You know how it is nowadays-if you get average service you are reasonably…read morehappy and don't expect much more. So I was surprised and very pleased to experience the courtesy and professionalism of Al De Mark Auto. Got a full synthetic oil change and it was extremely reasonable and done quickly while I waited. They do also have a shuttle service if you need longer repairs done. Highly recommend this mechanic shop. Honest and transparent-the way it should be! They work on foreign and domestic cars. Will be taking both my vehicles here from now on.

Great, honest and professional service at reasonable cost. Mikey was great in explaining the issue…read moreand details and cost to fix up front.

They were so wonderful to deal with! They were quick to respond and made sure I understood exactly…read morewhat they were doing and why, along with all costs. They were very honest and fairly priced. I felt so comfortable dealing them them, they made the whole process feel stress free. Ill definitely be coming back!

My transmission recently broke down and I was send over to this place by Big-O-Tires, who changed a…read moretire on my car. They called me about the issue with my transmission/cost etc. so I went ahead and had it done. It helped a lot that one of the managers there was specialized in Fords and had worked for Ford for years. He gave me a lot of good information. Everything was done well and very timely. If you have a transmission issue, go to this place, their work is also on warranty.

I brought my old 1965 Ford Fairlane 500 to them several years back, to have passing gear fixed on…read morethe carburetor/transmission. They did great work! 2 days ago, I brought some parts I had for another project on a car I am working on. Ben was extremely helpful and courteous on giving me input. He didn't take advantage of my ignorance on the matter, and really helped out! I would recommend them in a heartbeat!

Wonderful service! They identified and repaired my AC system quickly, CORRECTLT, and at a…read morereasonable price. I have sent a couple of friends to their shop and both have expressed how great this business was to them. Customers for life.

EXCEPTIONAL!!! Make them your go-to mechanic!!! Honest, quality work, affordable , fast work,…read morecourteous. I had previously taken my car to Pueblo Subaru and they gave me an estimate of $3400 for the 90K service on my 2010 Outback Limited. Wayne at Faithful Service was $917 for the same work!!! I HAVE FOUND MY NEW MECHANIC!!!! Love these guys!

Good mechanics. Will lend you a car if the repairs take longer. All my friends go there, and I know…read morewhy.

Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.