The staff here is so personable! They have worked through insurance issues with us, and this place…read morehas great prices! I've been going here for 5+ years and even with my highly specific and complicated prescription, I am never disappointed! They offer free frame tightening for customers who have brought frames from them, which is a game changer! Thank you, Jack Raby!

Got the right frames for my new glasses, and got it quick. Real happy with the service.read more

I updated my review to two stars solely because they eventually accommodated me by providing the…read morecontacts. If you want contacts you will have to be inconvenienced by these inept people TWICE! Plus they bill twice! The doctor is sweet personable professional but not worth the multiple trips. Went back twice and still had to wait for lenses to be ordered. Go elsewhere I certainly will.

Not shocked at all to find their yelp page and see that someone had the exact same problem as me…read more DO NOT come here if you need contacts. Went for an appointment yesterday to get a contact lens and glasses prescription since it was 2+ years from my last and I needed a new prescription to order more contacts. Called before my appointment to ask what my copayment amount would be and was told $15. Had my appointment (which was 30 mins late even though there was no one else there), and it went fine, Dr. Crump was nice but not exactly personable. After he diagnosed my prescription, he sat me down with Melissa at the front desk to get me a quote on contacts. She instead got me a quote on glasses and contacts and kept pushing me towards using my allotted insurance coverage towards glasses. I have glasses and my prescription barely changed for them so I didn't want to get new ones. I primarily wear contacts anyway, and my prescription for contacts was the same as it had been for the past 7 years I've been wearing them. When I told her I don't want to buy anything today, just wanted a prescription and quote, her entire tone changed and she became quite condescending very quickly. She then proceeded to tell me that I have a $60 copayment for a contact lens evaluation. I wasn't prepared for that and was shocked, because I literally called ahead of time to know exactly how much I needed. When I told her that, she said they probably hadn't run my insurance yet, which is HILARIOUS because the person I spoke on the phone (Her name may have been Lisa but I'm not 100% sure) with had to hang up with me, call VSP, and then call me back to tell me the correct copayment. Anyway, had to have my dad come by and pay it (we also decided to buy a 24pk of lenses bc I really needed them and they said the insurance covered it all but $20). We went home and I reviewed the invoice they gave me and was shocked to see that they charged me $60 for a contact lens FITTING. I've only ever had 1 fitting, which was when I was 14 and they have you try on the contacts and learn how to take care of them and such. I had no such thing done at this place. The doctor asked what contacts I wear, I said Acuvue Oasys and he said Ok. There was no putting contacts in my eyes or anything. So, we called VSP, who was shocked that we were charged so incorrectly. Not only for the "fitting" but also for paying $20 for lenses because I apparently had $80 more dollars of coverage towards contact lenses. My insurance representative also told me that they had sent an authorization over with detailed coverage information prior to my appointment, so there was no reason I should've been charged incorrectly. She called them but they didn't answer so she left a detailed message explaining the coverage and left a number for them to call us back. Shocker, no call. So my dad and I just went over and walked in today with our invoice and receipt. We go up to the desk, explain the situation to Melissa and Lisa (I think was her name), and Melissa rolls her eyes and says that you'll have to wait for Karen to get here, she can explain it to you better than we can. Karen walked in a few minutes later. I caught Karen in a couple lies that put this practice in quite a bad light. We start to explain the situation and bring up the fitting and how I've only ever had 1 fitting back when I first got contacts. She starts to say that well technically when you put contacts in your eyes it counts as a fitting. I NEVER PUT CONTACTS IN MY EYES HERE. there was not even an offer to try them on. Again same exact prescription I've had for years, so why would I need to have a fitting?? I told her that I did not try contacts on and to go ask the doctor if you don't believe me. She stuttered and said well you got a prescription. She next said "I don't know what to tell you, we charge all VSP users for a fitting anytime they get contacts." My insurance company told me there is no reason to get a fitting everytime you get a contact prescription, and that they will be investigating this office to find out if they are fraudulently charging both patients and VSP themselves. Karen proceeded to tell us that Melissa did charge us incorrectly for contacts and that I should not have had to pay anything for contacts because they were fully covered, and that all they could do was refund us the $20 we payed for contacts and charge it to my insurance instead. Overall will not be coming here again. Me and my entire family of 5 will be looking for a new optometrist, and have filed a grievance with VSP.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

First time patient. Front office staff is great, friendly, and the place is easy to find and with…read moreeasy access to parking. But....all that is irrelevant when you look at the purpose of the visit. Had an appointment with Dr M. After 45 mins in the waiting room, a Tech engaged and he covered the routine measurements, and then moved me in the exam room. Here he collected the additional routine, background info (5 more mins). And then I waited...for another 20 mins with no dr to show for. About 70 mins past my appointment time I walked out to the front desk and asked to pay what I owed, and to cancel the appointment. Dr. M came to the front escorting another patient. Front desk girls explained to her why I was in the front , and without any other explanation, or any other glance towards me, told them that I don't owe them any payment. And Dr M walked away in the back again without a second look. I would have much rather pay for a much needed appointment than wasting 70 mins waiting for a doctor. I was looking forward to this appointment after seeing all the 5* reviews. But now I saw that most of them are older than 2 years; maybe this office started focusing more on the business and lost track of caring for the patients.

Is a good eye place to go to if you need glasses or contact lenses nice people…read more Nice optometrists

Staff is friendly and very professional. Everything was explained very well. Did not have to wait…read morevery long in the waiting area.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

THE nicest doctors I've ever been to. So helpful and great for myself and my kids. Appointments are…read morealways quick and easy.

I can't recommend Luttrell's enough! Very knowledgeable and customer service is A+. When I say…read more"customer service" I'm not just referring to the fitting and sales...their customer service extends beyond that (when you need them the most). Need an adjustment? No problem. Need a little repair? No problem. Every time I have stopped by they have treated me as if I'm in to buy my first pair... and have taken care of any issue on the spot. That's rare these days and it's truly what separates them from your "buy 2 for $99" franchise type stores. Would never buy my glasses anywhere else.

This has been my family's eye care place for the last five years. Each time I go there I know I…read morewill get expert advice when I need it, and plenty of time and space to shop on my own if I'm in a mood to do that. The selection of frames is fantastic, and the staff bring high expertise and zero pressure. I just bought new glasses today, and they used my old frames to make a new pair of sunglasses, as well. I love both new pairs of glasses!

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

Amazing selection! I get many compliments on my glasses now, so I have bought additional glasses…read more I highly recommend Spex - let them suggest styles. You'll be happy, especially with their fast turn around. It only takes days, not weeks like other places.

Exceptional service, prices higher but well worth it, my go to eye glasses place. Easy parking…read more Very knowledgeable, always helpful service.