I typically do not write negative reviews. I just stop going to businesses that don't provide quality. If I do feel the need, I will call and talk to a manager and see if things improve. Well, in this case, I asked twice for a manager to call me back. It has been two days and still no return call. Hence this review.
The last three times we have picked up food from Vallarta we have had problems.
On one visit, the carne guisada was overcooked and dry. Additionally, the choco flan was simply inedible.
On the next visit, the only thing we could taste in the carne guisada was chili powder. Overwhelmingly so. As in I think they dropped the bottle of chili powder seasoning in the pot or something. The meal was inedible.
At that point we decided to give them one last try.
This last time we had two orders of carne guisada. One had so little carne guisada in the box that it did not even make one taco. They even had large chunks of tomatoes that had been placed in the carne guisada (rather than in the salad) to make it look like there was more meat than there actually was. The other box had enough carne guisada for one small taco with about two pieces of meat left over. Unacceptably small portions.
We had also asked for one order to have pinto beans instead of refried beans. When the order was handed to us, there was a cup on top that held the pinto beans. Except when we got home, it was not pinto beans. They had just dropped a couple of spoons of refried beans into the cup. To top it off, the refried beans were old, crusty, and should have been thrown out rather than served to a customer.
Finally, we had asked for unsweet tea. We were given two sweet teas instead.
At this point we decided to discuss this with their manager. We had liked their food in the past, but this had become unsatisfactory. We called a little after 5:00 pm and were told the manager would not be on until 6:30 pm. We did not receive a return call. We called again the next day, and were again told the manager would call us back as soon as they came in. Again, no return call.
I seriously doubt we will be going back to Vallarta. There are plenty of other options in town. I would advise going anywhere else.
Hope this review helps someone.
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